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Reviews of YOTEL Singapore Orchard Road

4 out of 5
YOTEL Singapore Orchard Road
366 Orchard Road, Singapore

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1003 reviews" "
Rating 8 - Good. 309 out of 1003 reviews" "
Rating 6 - Okay. 93 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Valerie on 23 May 2024
Hi Nancy,Thank you for taking the time to rate us. We are glad to know that you had a good experience in general based on your ratings.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Value
Stayed 3 nights in Mar 2024
Response from Valerie on 23 May 2024
Hi Stephen,Thank you for taking the time to write your review. We are glad that you had a good overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

6/10 Okay

Tessie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's small and no breakfast included during the stay.
Stayed 3 nights in Mar 2024

6/10 Okay

Lawrence

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The foam base mattress was so hard and not allow body heat to dissipate easily . my wife and I were sweating and wake up frequently. This has seriously affect our sleep quality and when we wake up next day our body were aching.
Stayed 4 nights in May 2024
Response from Aliff Ajis on 19 May 2024
Hi Lawrence,We thank you for sharing your comments. We usually get fantastic feedback about our beds and mattresses, however we understand a good night’s sleep is subjective and apologise that it didn’t meet your expectations. Rest assured, your feedback has been taken seriously and we will look into it.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

tenzin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents really loved the area. It was peace and quiet. The staff are all professional and helpful and friendly.
Stayed 3 nights in May 2024
Response from Valerie on 23 May 2024
Hi Tenzin,Thank you for your kind review. We are glad that you had a comfortable stay with us. The crew takes pride in ensuring the best experience for our guests and we can't wait to have you return for another great stay soon!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Good

Catherine

Liked: Cleanliness, property conditions & facilities
Perfect for a solo traveler. The room was small but had everything I needed. Perfect location for transportation, shopping, and dining.
Stayed 3 nights in Feb 2024
Response from Valerie on 16 May 2024
Hi Catherine,Thank you for taking the time to write your review. We are glad that you had a good overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

6/10 Okay

Erin

Liked: Amenities
Some amenities in room were dirty, like bath towels, floor mat and the dust bag for hair dryer
Stayed 6 nights in May 2024
Response from Aliff Ajis on 19 May 2024
Hi Erin,I’m sorry for the inconveniences you experienced during your recent stay. Your satisfaction is of utmost importance to us, and it's truly disheartening to learn that we didn't meet your expectations. Rest assured your feedback has been sent to the relevant department heads for follow up.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Thimira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean rooms and great service.
Stayed 8 nights in Apr 2024
Response from Valerie on 23 May 2024
Hi Thimira,Thank you for taking the time to write your review. We are glad that you had a good overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

2/10 Terrible

Bobby

Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 1 night in May 2024
Response from Brendan on 20 May 2024
Hi Bobby, I'm sorry to see you didn't enjoy your stay. If you wish to share more details of your experience, I can further investigate. Kind regards, Brendan Daly, General Manager.

10/10 Excellent

PETER

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Valerie on 13 May 2024
Hi Peter, Thank you for taking the time to rate us. We are glad to know that you had a good stay in general based on your ratings.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Dikran, Naccache

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 5 nights in May 2024
Response from Valerie on 13 May 2024
Hi Dikran, Thank you for taking the time to write your review and it sounds like you had a good overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

4/10 Poor

Carlon, Austin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Brendan on 13 May 2024
Hi Carlon, I'm disappointed you didn't seem to enjoy your stay based on your rating. If you would like to provide additional information regarding your stay, we can investigate further. Kind regards, Brendan Daly, General Manager

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful and the location was very central to lots of shopping and close to the Orchard MRT station. Room was very clean and comfortable. Would definitely recommend!
Stayed 3 nights in May 2024
Response from Valerie on 13 May 2024
Hi Kristen, Thank you for the review. We are glad that our hotel's premium location was one of the few aspects that you like about YOTEL.We are also glad that you had a good overall experience during your stay with us. We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

IRMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful with the late check in check out late, affordable price and nice breakfast
Stayed 1 night in May 2024
Response from Valerie on 13 May 2024
Hi Irma, Thank you for taking the time to write your review and it sounds like you had a good overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Yotel Singapore was absolutely stellar! The check-in process was a breeze—quick and efficient, getting me to my room in no time. The staff were outstanding, always on hand to help with a smile, enhancing the experience with their attentive service. The rooms are a modern design and are equipped with everything needed for a comfortable stay. Its prime location provides easy access to nearby shops and transport, making exploring the city a hassle-free experience. Yotel Singapore will definitely be my go-to accommodation for future visits! Highly recommended!
Stayed 3 nights in May 2024
Response from Aliff Ajis on 6 May 2024
Hi Alexander,Thank you for sharing your review. It's with positive feedback such as yours that we are able to continually strive to improve our facilities and service. We are glad to hear that you had a great overall experience with us.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Andrew, Grangemouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only hiccup we had was at check in, had to get help paying due to machine not working and we ended up getting double charged for early check-in, however the hotel noticed and refunded without any input from me so absolutely no issue. The room is very small and if sharing as a couple be comfortable with each other as the bathroom offers no privacy and if part of larger trip managing large suitcases was a challange. But the location and facilities and breakfast were all great so overall a great experience, would stay again and would recommend.
Stayed 4 nights in Apr 2024
Response from Aliff Ajis on 6 May 2024
Hi Andrew,Thank you for the review. Indeed we are centrally located among the bustling streets of Orchard Road, which is what most of our guests love about our hotel. Kind regards,Aliff AjisMarketing Manager

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, compact rooms. Excellent lobby staff. Overall, very clean. Shower lukewarm ( not hot). Excellent location and good value for short stay in Singapore.
Stayed 4 nights in Apr 2024
Response from Aliff Ajis on 6 May 2024
Hi Jacqueline,Thank you for taking the time to write your review and we are glad to hear that you enjoyed your experience on our unique concept of first-class air travel with our smartly-designed rooms.Kind regards,Aliff AjisMarketing Manager

4/10 Poor

Wandia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was a little smelly. Self check-in/ out was impersonal and there was a long checkout line. The staff was doing their best but they were stretched to the hilt and looked stressed. One generosly called me a cab and went out of his way to make sure I was ok.which is the only reason I didn’t rate this place a 1 star. Overall if I'd started with this hotel I'd have hated my stay in Singapore. Thankfully I only stayed here on my last night.
Stayed 1 night in Apr 2024
Response from Brendan on 13 May 2024
Dear Wandia, thank you for taking the time to share your feedback. I am disappointed there were several aspects of your stay that you did not enjoy. I have shared your comments with the relevant department heads for review and action. I'm pleased one of our staff was able to assist you and arrange the taxi for you. Kind regards, Brendan Daly, General Manager

10/10 Excellent

Lea

Stayed 6 nights in Apr 2024
Response from Valerie on 23 May 2024
Hi Lea,Thank you for taking the time to rate us. We are glad to know that you had a good experience in general based on your ratings.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Good

Narumi

Stayed 3 nights in Apr 2024
Response from Valerie on 23 May 2024
Hi Narumi,Thank you for taking the time to rate us. We are glad to know that you had a good experience in general based on your ratings.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Shengfan

Stayed 3 nights in Apr 2024
Response from Valerie on 23 May 2024
Hi Shengfan,Thank you for taking the time to rate us. We are glad to know that you had a good experience in general based on your ratings.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Good

fatima

Travelled with family
Liked: Property conditions & facilities
Wholesome experience
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Apr 2024

10/10 Excellent

howchee, Bayan Lepas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
city center near orchard
Stayed 1 night in Apr 2024

10/10 Excellent

Qing, Irvine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Apr 2024
Response from Valerie on 26 Apr 2024
Hi Qing, Thank you for the review. We are glad that our hotel's premium location was one of the few aspects that you like about YOTEL.Kind regards,Valerie ChiaMarketing Coordinator

8/10 Good

Clemente

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot water did not work in my sink or shower. Engineering came to fix it "they said", but it still did not work in my sink and in the shower I had to use the hand held handle. The hot water did not come out from the ceiling rain shower. Also, a bit noisy with kids running in the hallway up and down.
Stayed 4 nights in Apr 2024

4/10 Poor

Mantas

Stayed 1 night in Apr 2024
Response from Brendan on 26 Apr 2024
Hi Mantas, I'm sorry you didn't seem to enjoy your stay based on your rating. If you would like to provide additional information regarding your stay, we can investigate further. Kind regards, Brendan Daly, General Manager

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for solo travelers who want space for themselves. Central location, close to the subway for easy travel to other parts of the city. Smooth check-in/check-out process. Staff was friendly. Clean but cozy room! I enjoyed my stay and would return :)
Stayed 4 nights in Apr 2024
Response from Valerie on 26 Apr 2024
Hi Alexandra, Thank you for taking the time to write your review and it sounds like you had a good overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Elif

Stayed 6 nights in Apr 2024
Response from Valerie on 13 May 2024
Hi Elif,Thank you for taking the time to rate us. We are glad to know that you had a good stay in general based on your ratings.Kind regards,Valerie ChiaMarketing Coordinator

2/10 Terrible

pragyaa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us a hotel room that was like a hostel room. There was not a proper space to even keep a pair of shoes in the room!! Worst experience.
Stayed 3 nights in Apr 2024
Response from Brendan on 22 Apr 2024
Hi Pragya, thank you for your feedback. The sleek and compact design of our rooms was inspired by first-class air travel and we do our best to ensure that our visitors know just what to expect of us before their stay by including room descriptions, dimensions and photos on the websites. Whilst our concept doesn't appear to suit your needs, we thank you for giving us a try. Kind regards, Brendan Daly, General Manager

8/10 Good

Min

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, good service. Excellent!
Stayed 4 nights in Apr 2024
Response from Aliff Ajis on 21 Apr 2024
Hi Min,Thank you for taking the time to write your review and it sounds like you had a good overall experience during your stay with us.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

COLIN

Liked: Amenities
Great location and staff.
Stayed 6 nights in Mar 2024
Response from Valerie on 26 Apr 2024
Hi Colin, Thank you for taking the time to write your review. We are glad that our hotel's premium location was one of the few aspects that you like about YOTEL.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Good

Yen Phin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect for wandering around Orchard road. Walk to Orchard MRT took about 10 minutes. Room was very small. Bed was very comfortable but abit high for me. Very efficient checkin with the machines.
Stayed 3 nights in Apr 2024
Response from Valerie on 26 Apr 2024
Hi Yen Phin, Thank you for taking the time to write your review, We are in fact centrally located among the bustling streets of Orchard Road, which is what most of our guests love about our hotel.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Lachlan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2024
Response from Valerie on 26 Apr 2024
Hi Lachlan,Thank you for taking the time to rate us. We are glad to know that you had a good stay in general based on your ratings.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location couldn't be better. Close to high end shops and loads of places to eat and drink (underground warren if places to eat that needs to be seen) Rooms are immaculate, small but well kitted out with all accessories you need for a short stay. Breakfast is good but could be varieda bit. Coffee excellent. All in all I would happily come back to this hotel next time I visit.
Stayed 2 nights in Apr 2024

10/10 Excellent

Thimira

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for a short stay. I stayed for 10 nights but recommend it for shorter stays. The room service was excellent, especially Tammy, who was always on top of things. She ensured our rooms were clean, tidy, and greeted us with a smile whenever we saw her. Self-check-in was a bit of a mixed experience as a staff member was always there to explain and operate the kiosk, leaving us with little chance to do it ourselves. While I'm sure everyone found that helpful, I would have preferred to do it myself. Nevertheless, the staff was kind and very helpful, which made the stay much better. The "Kommunity" Kitchen on level 10 was a bit expensive compared to the food options available at nearby food courts (e.g., ION and Lucky), but the service and food quality were really good. I highly recommend the queen room over the executive room with the balcony for two, as there's only a small size difference between them. We hardly used the balcony as it was scorching hot outside and there was no seating available.
Stayed 9 nights in Apr 2024

10/10 Excellent

Eve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, great location. Everything we needed to relax and view the city! Would definatley recommend and if we are ever back here would stay again without a second thought!
Stayed 4 nights in Apr 2024
Response from Valerie on 26 Apr 2024
Hi Eve, Thank you for taking the time to write your review. We are glad that you had a great overall experience during your stay with us.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Margarita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and it’s near orchard road which is great easy access to shopping mall and Lucky Plaza
Stayed 5 nights in Apr 2024
Response from Valerie on 26 Apr 2024
Hi Margarita, Thank you for your kind review. We are glad that you had a comfortable stay with us. The crew takes pride in ensuring the best experience for our guests and we can't wait to have you return for another great stay soon!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Good

Apolonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean .Bedsheets change everyday.The hotel is walking distance to MRT so me and my nieces get around Singapore pretty good. We stayed for 7 days and we enjoyed our stay and wil highly recommend this to my friend. Looking forward to staying again in the near future
Stayed 8 nights in Apr 2024
Response from Aliff Ajis on 21 Apr 2024
Hi Apolonia,Thank you for sharing that you found so much to love about YOTEL Singapore. We're thrilled that you had a fantastic, value-packed stay during your last visit in Singapore.Kind regards,Aliff AjisMarketing Manager

6/10 Okay

weng

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is well located in the heart of the shopping belt and walking distance to Orchard road. Room is pathetically small and doesnt even have room to open up a large size lugguage. Aircon seems to fix at 24 degree. I have a pain in the neck when sleeping on the pillows as it doesn't supports the neck so waking up tired and sometimes headache. Comfort experience is one of the worst I had ever stayed in.
Stayed 3 nights in Apr 2024
Response from Aliff Ajis on 21 Apr 2024
Hi Weng,Thank you for the review. Indeed we are centrally located among the bustling streets of Orchard Road, which is what most of our guests love about our hotel. We do our best to ensure visitors know just what to expect of us before their stay by including room descriptions and photos on the websites.We understand that our hotel offers guests a unique take on the classic hospitality experience and while it wasn’t to your taste, we appreciate you giving us a try.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Andre Junior

Stayed 2 nights in Apr 2024
Response from Aliff Ajis on 6 May 2024
Hi Andre,Thank you for taking the time to rate us. We are glad to know that you had a good stay in general based on your ratings.Kind regards,Aliff AjisMarketing Manager

6/10 Okay

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are some what small, with 3 adults in a triple, I had to purchase another room.
Stayed 3 nights in Apr 2024
Response from Aliff Ajis on 15 Apr 2024
Hi Kathy,We do our best to ensure that our visitors know just what to expect of us by including room descriptions, dimensions, and photos on the websites. We have a spacious bar and restaurant/ co-working space located on level 10 for our guests to use as well if they ever want a refreshing space to hang out or to get some work done.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Ramon, Agoura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe. Great shower and TV. Stay at your New York property when ever in NY.
Stayed 4 nights in Apr 2024
Response from Valerie on 15 Apr 2024
Hi Ramon, Thank you for sharing that you found so much to love about YOTEL Singapore. We're thrilled that you had a fantastic, value-packed stay during your last visit in Singapore.We hope to have you back for another stay soon!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Good

Elfi

Liked: Cleanliness
The room is very small for family with kid, even we only have 1 kid. its more suitable for couple/single traveller. The bed was super comfortable, convenient to walk to shopping centre, MRT. Staff service was good. Self check in and out which was much easier for guest.
Stayed 4 nights in Apr 2024
Response from Valerie on 15 Apr 2024
Hi Elfi,Thank you for taking the time to write your review. We are glad that you had a great overall experience during your stay with us. We hope to have you back for another stay soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Shereen Suet Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love it
Stayed 3 nights in Apr 2024
Response from Valerie on 15 Apr 2024
Hi Shereen, Thank you for taking the time to write your review. We are glad that you had a great overall experience during your stay with us. We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a couple of nights, shops, eateries and public transport on your doorstep. Room very cosy but comfy bed and great shower. Would stay here again
Stayed 3 nights in Apr 2024
Response from Valerie on 15 Apr 2024
Hi Jane, Thank you for taking the time to write your review. We are glad that you had a great overall experience during your stay with us. We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Adrian, Dulwich Hill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My third straight year staying here and it meets all my needs
Stayed 9 nights in Mar 2024
Response from Valerie on 15 Apr 2024
Hi Adrian, Thank you for sharing that you found so much to love about YOTEL Singapore. We're thrilled that you had a fantastic, value-packed stay during your last visit in Singapore.We hope to have you back for the fourth year!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Good

Marco, Jakarta

Travelled with family
Liked: Amenities
a
Stayed 5 nights in Mar 2024
Response from Valerie on 15 Apr 2024
Hi Marco, Thank you for taking the time to write your review. We are glad that you had a great overall experience during your stay with us based on your rating. We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

6/10 Okay

Tristan, Fontana

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Aliff Ajis on 8 Apr 2024
Hi Tristan,Thank you for taking the time to rate us. We are glad to know that you had a good stay in general based on your ratings.Kind regards,Aliff AjisMarketing Manager