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Reviews of Paradox Singapore Merchant Court at Clarke Quay

4.5 out of 5
Paradox Singapore Merchant Court at Clarke Quay
Merchant Road, 20, Singapore, SIN

Reviews

8.8

Excellent

Rating 10 - Excellent. 371 out of 641 reviews" "
Rating 8 - Good. 177 out of 641 reviews" "
Rating 6 - Okay. 56 out of 641 reviews" "
Rating 4 - Poor. 24 out of 641 reviews" "
Rating 2 - Terrible. 13 out of 641 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like not being able to access our room until after 3pm - following a 13 hour flight and 7 hours time difference from the UK
Stayed 3 nights in May 2024

10/10 Excellent

Chung

Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel because very convenient i'm stay again
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient location - just a short walk to Boat Quay, the Merlion, Chinatown. Excellent breakfast with kind and helpful staff. The pool was a blessing on a very hot week in April!
Stayed 5 nights in Apr 2024
Response from Christine Choo on 6 May 2024
Dear William,Thank you for your review of Paradox Singapore Merchant Court. We are delighted you enjoyed our great location and found our staff friendly and helpful. Our pool area is indeed a wonderful spot to unwind. It would be a pleasure to welcome you back for another amazing experience and to delight you with our fine hospitality in the near future.Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

Sai Hoi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place to stay.
Stayed 2 nights in Apr 2024
Response from Christine Choo on 6 May 2024
Dear Sai Hoi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 6 nights in Apr 2024
Response from Christine Choo on 6 May 2024
Dear Nicholas,Thank you for reaching out to us with your feedback. We are delighted to hear that you had a pleasant stay experience with us. As guest experience is of paramount importance to us, we would like to reassure you that we will pass on your feedback to the team at Paradox Singapore Merchant Court.Thank you once again and we hope to welcome you back again for your next stay experience.Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

FERDI

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Was a convenient place to stay, close to all the restaurants and bars in Clarke Quay
Stayed 2 nights in Apr 2024
Response from Christine Choo on 30 Apr 2024
Dear Ferdi,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our prime location and excellent facilities. It was a pleasure to have you as our guest, and we hope to welcome you back soon for another wonderful stay.Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

Angela, North Willoughby

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in great condition and the staff were courteous and helpful.
Stayed 1 night in Apr 2024
Response from Christine Choo on 26 Apr 2024
Dear Allan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Christine Choo on 30 Apr 2024
Dear Lucas,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Paradox is an Oasis in the middle of Singapore. Outstanding service from friendly professional staff. Fabulous room and the pool area is a great place to just relax. We liked the location beside the River and all the restaurants and bars or just to walk.
Stayed 2 nights in Apr 2024
Response from Christine Choo on 23 Apr 2024
Dear Susan,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in. Great location next to river and restaurants. Met station opposite
Stayed 2 nights in Apr 2024

10/10 Excellent

Amato

Travelled with partner, Travelled with group
Although a bit old is great! Pool, fitness and spa are great. Bit expensive if you have to pay for breakfast separately. Good place, shame that Singapore has changed a lot and is not that simple anymore… apps apps and more apps and not much information around.
Stayed 4 nights in Apr 2024
Response from Christine Choo on 22 Apr 2024
Dear Amato,Our team is so grateful for your positive feedback. Looking forward to having you again at Paradox Singapore Merchant Court in the future. Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

Vincent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star hotel with excellent staff services. It located by the Singapore river with a lot of restaurants along the river. Shopping mall and MRT station are just across the street. About 30 minutes walking distance alone the river to all the downtown attractions such as Garden by the Sea.
Stayed 2 nights in Apr 2024
Response from Christine Choo on 16 Apr 2024
Dear Vincent,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our prime location, excellent facilities, and friendly staff. It was a pleasure to have you as our guest, and we hope to welcome you back soon for another wonderful stay.Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

ANNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Apr 2024
Response from Christine Choo on 23 Apr 2024
Dear derek,Thank you for your positive rating. We hope to welcome you back for another good experience in the future.Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

JAY

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great convenient property
Stayed 5 nights in Apr 2024
Response from Christine Choo on 23 Apr 2024
Dear Jay,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

6/10 Okay

Simona

Travelled with partner
The Grand Stay prides itself on being a paragon of luxury accommodation. Yet, my recent stay presented a puzzling paradox. Upon arrival, my initial impression was favorable. Our room, complete with a coffee machine and kettle (amenities most hotels provide), exuded a pleasant ambiance, and the bathroom mirrored this positive outlook. However, as I settled in, a series of mishaps chipped away at the promised luxury experience. The first dissonance was a stained bathrobe – hardly a testament to their vaunted standards. This was further compounded by the housekeeping staff's oversight. They left behind a dirty towel, neglecting to replace it with a fresh one. To top it off, the presence of drops of dirty water stains on the entrance floor on another day added an unwelcome touch. Considering the price tag, I was entitled to expect a more refined level of service. While the room itself was satisfactory, the housekeeping blunders detracted significantly from the promised air of luxury. The Grand Stay seems to be caught in a paradox – boasting luxury but delivering a standard, even slightly subpar, experience.
Stayed 3 nights in Mar 2024
Response from Christine Choo on 24 Apr 2024
Dear Simona,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

Ryan, Chesterfield

Liked: Cleanliness, staff & service, amenities
Overall good value for the location. Buffet was good. In room amenities were good quality. Pool ands bar area nice. Walkable to everywhere.
Stayed 3 nights in Mar 2024
Response from Christine Choo on 5 Apr 2024
Dear Ryan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

Darran

Liked: Cleanliness, staff & service, property conditions & facilities
Food and drink in the hotel expensive and the space around the pool is limited but otherwise very good. Very helpful friendly staff, good accommodation and great location.
Stayed 3 nights in Mar 2024
Response from Christine Choo on 7 Apr 2024
Dear Darran,Thank you for taking the time to share your review with us. We are delighted to note that you are happy about our central location , good accommodation and helpful friendly staff.On the other hand, we regret to know that we did not meet your expectations in other areas. We value your feedback as it is only with constructive comments that we can enhance the experience of our guests.We hope to have the opportunity to welcome you back for an improved experience in the near future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Joo Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Christine Choo on 1 Apr 2024
Dear Joo Ben,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

keizo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Christine Choo on 27 Mar 2024
Dear keizo,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely accommodating. Property was sanitary and well kept. Location was amazing. Very pleased with stay.
Stayed 4 nights in Feb 2024
Response from Christine Choo on 23 Mar 2024
Dear Gail,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the great stay, Breakfast was outstanding as always and the pool was perfect.
Stayed 3 nights in Mar 2024
Response from Christine Choo on 20 Mar 2024
Dear Timothy,Thank you for your review of Paradox Singapore Merchant Court. We are delighted you enjoyed our pool and the exceptional variety of our buffet breakfast.Our pool area is indeed a wonderful spot to unwind. It would be a pleasure to welcome you back for another amazing experience and to delight you with our fine hospitality in the near future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Rosanne, BENSALEM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful when I needed to find an urgent care facility late at night. They recommended a good hospital and called a taxi for us as soon as we were at the front door. They could also arrange for a doctor to come to hotel to consult. We decided to go to the ER instead. They provided water at the door. The hotel is next to shopping mall, restaurants, beautiful area to walk around, 5 minutes walk to Chinatown and subway station is next door to the hotel. We will stay here again if we come back to Singapore.
Stayed 3 nights in Mar 2024
Response from Christine Choo on 20 Mar 2024
Dear Rosanne,Thank you for reaching out to us with your feedback. We are delighted to hear that you had a pleasant stay experience with us. As guest experience is of paramount importance to us, we would like to reassure you that we will pass on your feedback to the front office team. Thank you once again and we hope to welcome you back again for your next stay experience.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Lizi

Stayed 1 night in Mar 2024
Response from Christine Choo on 1 Apr 2024
Dear Lizi,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Jonathan David, Southport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff great
Stayed 3 nights in Mar 2024
Response from Christine Choo on 20 Mar 2024
Dear Jonathan David,Thank you for your 5-star ratings. We will make sure that the entire team at Paradox Singapore Merchant Court will receive your feedback. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

PIERRE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
proximity of boat quay and chintown
Stayed 6 nights in Mar 2024
Response from Christine Choo on 20 Mar 2024
Dear Pierre,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Popular and heavily tourist populated hotel that offers good facilities in a great location. Bedroom was spotless and very well equipped. Public spaces looking a bit dated but staff offered old fashioned and courteous service every time.
Stayed 3 nights in Mar 2024
Response from - on 13 Mar 2024
Dear Robert, Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our prime location, excellent facilities, and the service. It was a pleasure to have you as our guest, and we hope to welcome you back soon for another wonderful stay.Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

Yuk Sang

Travelled with family
Liked: Cleanliness, staff & service
The room is very dark
Stayed 2 nights in Feb 2024
Response from - on 7 Mar 2024
Dear Yuk Sang, Thank you for reaching out to us with your feedback. As guest experience is of paramount importance to us, we would like to reassure you that we will pass on your feedback to the relevant team.Thank you once again and we hope to welcome you back again for your next stay experience.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful room with great views from
Stayed 1 night in Mar 2024
Response from - on 7 Mar 2024
Dear Caroline, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

10/10 Excellent

GERARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a few nights
Stayed 3 nights in Feb 2024

10/10 Excellent

Ting An

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Leanne

Liked: Cleanliness, staff & service, amenities
The release plug for my hand basin didn’t work my entire stay. Should have been repaired rather than steward just release . Cleaned my teeth and couldn’t use it after that. Very sloppy
Stayed 3 nights in Feb 2024

10/10 Excellent

Maheen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Feb 2024
Response from Christine Choo on 25 Feb 2024
Dear Maheen,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The only thing I didn't like is for me the pool water was too cold.
Stayed 8 nights in Jan 2024
Response from - on 23 Feb 2024
Dear Darren,It was great to hear that you enjoyed your stay. Thank you also for your feedback highlighting where we can do better as well. We hope to welcome you back for an improved experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Masafumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eas access to Clarke Quay zone for a walk, jog, etc.
Stayed 1 night in Jan 2024
Response from Christine Choo on 22 Feb 2024
Dear Masafumi,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Conrado, Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, helpful, and polite. I highly recommend it and will stay here again when we return to Singapore. Thank you for making our stay pleasant and memorable.
Stayed 3 nights in Feb 2024
Response from Christine Choo on 15 Feb 2024
Dear Conrado,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Shayne

Stayed 1 night in Feb 2024
Response from Christine Choo on 22 Feb 2024
Dear Shayne,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Rahul, Longwood

Travelled with family
Hotel is very well located near 2 different train lines and walkable to the bay. The resort was excellent, well appointed and had a tremendous choice of pillows. Will surely stay again.
Stayed 3 nights in Feb 2024
Response from Christine Choo on 9 Feb 2024
Dear Rahul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Christine Choo on 22 Feb 2024
Dear Margaret,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christine Choo on 21 Feb 2024
Dear Ronald,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Ronald

Liked: Property conditions & facilities
Great stay and location is near everything. Wonderful staff and perfect room. Dining options at Clarke Quay are numerous and convenient.
Stayed 8 nights in Jan 2024
Response from Christine Choo on 6 Feb 2024
Dear Ronald,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
It’s average
This hotel has the worst elevator system ever, if we were on the 4th floor, the lift could be on the 5th floor but it would always pick one. from the 11th floor, and this happens every time.! We found the pool area very disappointing, the way it is situated means the wind comes up like a valley and comes across the pool, with such a force it blows the water off the pool like it’s raining. we have been to singapore many times and the pool here is the coldest of any of the pools
Stayed 7 nights in Jan 2024
Response from Christine Choo on 6 Feb 2024
Dear Peter,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Christine ChooGeneral Manager

4/10 Poor

Andrew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel. More like a 3 star property. Booked king room, I got twin beds because they overbooked rooms. Much better options in SG.
Stayed 2 nights in Jan 2024
Response from Christine Choo on 6 Feb 2024
Dear Andrew,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Al

Stayed 5 nights in Jan 2024

10/10 Excellent

Mei Chan Angeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 3rd stay at the Paradox Singapore Merchant Court. The room is clean and spacious with a comfortable king sized bed and a bath tub to relax in. The lovely pool is another great place to relax. The receptionists are friendly and efficient. The location is great and convenient for transport, shopping and meals. Breakfast served at the Ellenborough Market Cafe is impressive and the waiters and waitresses are polite and helpful. Overall, we had an enjoyable staycation here. Thank you!
Stayed 1 night in Jan 2024
Response from Christine Choo on 21 Feb 2024
Dear Mei Chan Angeline,Thank you for reaching out to us with your feedback. We are delighted to hear that you had a pleasant stay experience with us. As guest experience is of paramount importance to us, we would like to reassure you that we will pass on your feedback to the front office and Ellenborough Market Cafe team.Thank you once again and we hope to welcome you back again for your next stay experience.Yours Sincerely,Christine ChooGeneral Manager

10/10 Excellent

Tuangporn

Stayed 2 nights in Jan 2024
Response from Christine Choo on 28 Feb 2024
Dear Tuangporn,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

6/10 Okay

Tod

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Dissapointing experience
Terrible service. We arrived 2 hours before check in, and no, we didn't expect to get a room. But, there was no one interested in serving us. Waited a while before someone took an interest. Attitude was 'just come back at check in time'. No recommendations for spending the time. No offer for lounge access, a drink. Here's the Wifi details, etc. Clueless. It was obvious reception had no training, and no one was in charge. Management need to look at themselves. When we finally got to our room, they were still cleaning it, yet the hotel wasn't busy at all. The room was big which was execellent, but the electronics are old. We appreciated the ethernet cable, you know, in case you're travelling with a laptop from 2006. There are many hotel options in Singapore, choose something else where they will likely value you.
Stayed 1 night in Jan 2024
Response from Christine Choo on 6 Feb 2024
Dear Tod,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Christine Choo General Manager

10/10 Excellent

Wai Kei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Christine Choo on 28 Feb 2024
Dear Wai Kei,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk to Clarke Quay and China Town. Close to MRT.
Stayed 4 nights in Jan 2024
Response from Christine Choo on 6 Feb 2024
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager