The good: reception and room service were prompt and staff tried their best to accommodate our requests. The pool was very good for kids, there was a sand beach section, water spray section, slide, etc. Our room had a good window view looking out across to Vivo city, the cable cars, monorail and to the left we could even see dolphins at Dolphin Island! This was highly entertaining for our toddler.
The bad: very limited facilities and food options if you have young kids. There is basically only 1 breakfast venue (which doesn’t serve lunch or dinner) and 1 bar/restaurant which doesn’t look very suitable for toddlers. Room service is very expensive and quite limited in selection. The only facility for kids was the pool and unfortunately it rained a lot during our stay. There wasn’t any playground or kids club to entertain children. We ended up leaving the hotel a lot for entertainment and meals. Overall the hotel feels slightly run down. The lighting in the room was extremely dim. There was only 1 small downlight in the toilet at the sink.