Ratings based on 112 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Business Travellersby A verified traveller
Colonial charmPosted 27-Feb-2014
Pros: See above
Cons: The bathroom was OK but could be improved
Location: Too busy working to see much but he Raffles arcade shops were good
Raffles hotel has been superbly renovated to a high standard. As a woman travelling alone on business, I was well looked after. Service in the hotel was excellent. The atmosphere was of a sophisticated tropical, well-adapted building. The extensive gardens, courtyards, verandas and balconies were much pleasanter than a high rise enclosed modern building. Food was excellent.
for Everyoneby Wendy from Cambridge, UK
A wonderful weekPosted 24-Feb-2014
Pros: The situation, the ambience, the excellent staff
Cons: Nothing specific
Location: Walking distance to Orchard Road shopping malls, Colonial district, Arab district; Sultan mosque, Little India, Marina Bay.
Just returned from a week at the Raffles, staying in one of the Palm Court suites, 217. Building work is taking place on a tower block opposite but thankfully any building noise ended in the evening and sleeping was no problem. The staff were unfailingly courteous, kind and helpful. I was alone, awaiting the arrival of my husband by sea, so the staff help and support was very welcome. The Singapore Slings in the Long Bar tasted excellent and they do still throw the nutshells on the floor. There is a delightful rooftop pool and bar area, wonderful for late afternoon swimming, although I was slightly concerned at the pigeons coming down to bathe at the side of the pool and drink the water - no ill effects were experienced by me however. I loved the colonial style suites with their parlours, big beds and air conditioning, very welcome at the end of a hot humid Singapore day. Excellent coffee and cake in the onsite Ah Tang bakery and coffee shop. We did not eat lunch or dinner in Raffles as we were spoiled for dining choices in Singapore; had aperitifs in the Writers' Bar. I can't wait to return, it lived up to its reputation
for Everyoneby A verified traveller
As expected .... BUT .....Posted 15-Jan-2014
Cons: Service in the Long Bar very slow.
The once in a lifetime stay that everyone must do is Raffles. This colonial historic building has all the ingredients of a wonderful experience. All the staff are outstanding. Rooms old but comfortable and that's part of their charm. But .... your hotel room package does not include breakfast which as an extra comes at a $64 each price tag plus tax and service. For great food at great value go across the road to Marche. But .... anything you buy is horrendously expensive - even charged us for a water when in fact it should be free. We drank our complimentary welcoming Singapore Sling drink in the Long Bar but made sure this was deducted from our bill by Reception
for Everyoneby Debra from Las Vegas, NV
I stayed at Raffles following a three week cruise with Seabourn, and a two night stay at the Four Season's in Hong Kong (also fabulous). Raffles, and Singapore, were the highlight of my trip. I can't even begin to tell you how attentive the staff is - every need is met. We stayed through Christmas, and the hotel was beautifully decorated. They had Carolers on Christmas Eve, and left little presents in your room. I asked for a wake-up call one morning, and the receptionist asked if she should have my coffee brought up 10 minutes after - I was in heaven. Every night a little story was left on our bed, and on the final night our bed was covered in rose petals and a thank-you card from the hotel manager. The best part is that all this is done without any snobbery. Even though it is a tourist destination, They keep it very private, tourist are not allowed past the front lobby, and have to walk outside to see the restraints and shopping. The whole experience, is always about you, the guest.
by A verified traveller
Disappointing stay at Raffles Hotel SingaporePosted 28-Dec-2013
Cons: Alot see above
My family has stayed at this hotel 3 times in the last 12 months, I was there for every visit. We have seen first hand this hotel go rapidly down hill in that time. The final straw came on our last stay in December 2013. Our room was a Palm suite which needs a repaint. The bathroom amenties (Comb/toothbrush/loofah/shampoo etc) were non existent until we asked. Both tv & remotes did not work all the time and staff were unable to fix. Our holiday in december was for 12 nights, the first part of our stay in singapore we stayed at the Shangri Valley wing Suites. This room was almost the same price per night as Raffles but Raffles is not worth the money.
for Everyoneby charlie
for Everyoneby Nigel from Jakarta, Indonesia
The ONLY place to stayPosted 12-Dec-2013
Pros: The staff were Excellent. The service was Excellent. The overall ambience was Excellent. I will definitely return, and more than once.
Cons: Nothing really. In fact, it would be better not to change a thing.
Location: Near the harbour, malls, Orchard Road shops. Very handy for most places.
Looking for a modern glass and chrome hotel with electronic everything? Not here. But what is here is a wonderful, old-style hotel with the emphasis on Service - with a capital 'S'. Not the most modern, and that is part of it's character, and it has lots of character. Solid wood planked floors, not cheap rubbishy lino. Indian carpets not carpet tiles. Lifts that take you one or two floors, slowly, smoothly. Restaurants abound. Plenty of places to sit down, read a book, watch the world go past. The veranda outside the rooms overlooks a tree filled courtyard, full of birds singing. They were setting up the Christmas decorations when I was there. Subdued, toned down, not in the least flashy - unlike most modern hotels where they go overboard. A harp was playing during Tiffin, a real live harpist, not Musak. Location is handy for everything - Orchard Road shops, the Malls, the harbour - and the concierge and reception staff knew the best places to go to buy everything. Even better than checking out the internet! Has it's own shopping arcade with upmarket shops, more places to eat and drink. You HAVE to try the Long Bar for a Singapore Sling - and for those that do not drink there is a virgin version. Raffle Hotel, Singapore, Long Bar, Singapore Sling - is there much more to life?
Recommendedby A verified traveller from eabp1231
Quintessential Classic Singapore ExperiencePosted 03-Dec-2013 on Hotels.com
After spending two years living as an expatriate in Singapore, my wife and I decided to spend our last four nights in Singapore at Raffles. It was a fantastic way to cap our experience. Raffles Hotel is a quintessential classic Singapore experience, giving you a glimpse of the charm from its British colonial past. The service was impeccable and the room was tastefully furnished. I highly recommend a stay at Raffles, especially for special occasions such as a honeymoon or anniversary.
for Everyoneby A verified traveller
by Oppa from Texas
Not what you would expect from a 5 star hotelPosted 03-Nov-2013
It takes too long to check in and check out...especially during rush hours in the morning and 12 noon....hotel needs to update check in/out processes...quick check out similar to Hilton's express check out...registration counter is inadequate and very frustrating for the price...I will not stay at this hotel again...other hotels in Singapore with bettter services for half the price...