In-room safe, desk, iron/ironing board, free WiFi

Reviews of Hotel Mi Bencoolen

3.5 out of 5
Hotel Mi Bencoolen
41 Bencoolen Street, Singapore

Reviews

8.2

Very good

Rating 10 - Excellent. 373 out of 1003 reviews" "
Rating 8 - Good. 406 out of 1003 reviews" "
Rating 6 - Okay. 153 out of 1003 reviews" "
Rating 4 - Poor. 48 out of 1003 reviews" "
Rating 2 - Terrible. 23 out of 1003 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

DIEGO, oviedo

Travelled with family
We booked a triple bedroom . They called "luxury room". Even for two people is extremely small. No space for the luggage. No closet !!! At reception they said that is the size for a triple room in Singapur. I really don't believe that. The pool is also very small . The location is fine.
Stayed 3 nights in May 2024
Response from Assistant Front Office Manager Ryan on 11 May 2024
Dear Diego, We are sorry that you had found the room size small to your expectations. We would like to extend our utmost sincere apology for the frustration that this has caused as we believe in creating a positive and memorable hotel experience for all our guests.

6/10 Okay

Kathryn

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The photos are somewhat deceptive. The rooms were a shoebox and no wardrobes . Clothes were hung on a small rack or hooks. Only for 1-2 people for one night. Not a long stay hotel . However, the staff were wonderful and went above and beyond to be friendly and of service. The hotel is ideally located, with easy MRT access to all attractions.
Stayed 8 nights in Apr 2024
Response from Assistant Front Office Manager Ryan on 7 May 2024
Dear Kathryn, We are sorry that you had found the room size small to your expectations. We would like to extend our utmost sincere apology for the frustration that this has caused as we believe in creating a positive and memorable hotel experience for all our guests.

6/10 Okay

Deborah

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Assistant Front Office Manager Ryan on 7 May 2024
Dear Deborah, Thank you for considering Hotel Mi as your choice of accommodation. We look forward to seeing you soon.

10/10 Excellent

Manerah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Mi Bencoolen. The property is situated in a wonderful little area close to MRT and dining options. The staff is very friendly and helpful. I definitely would consider staying here again in the future. Thank you.
Stayed 2 nights in May 2024
Response from Assistant Front Office Manager Ryan on 5 May 2024
Dear Manerah, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. When you're traveling to our area again soon, do not hesitate to stay with us.

10/10 Excellent

Spyridon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Assistant Front Office Manager Ryan on 20 Apr 2024
Dear Spyridon, Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

10/10 Excellent

Huynh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Assistant Front Office Manager Ryan on 20 Apr 2024
Dear Huynh, Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

10/10 Excellent

Marco Emilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is incredibly close to the MRT, making it very convenient to get around Singapore. Always came back to a clean room and a fresh bed. The staff was very helpful when we had questions.
Stayed 5 nights in Apr 2024
Response from Assistant Front Office Manager Ryan on 18 Apr 2024
Dear Marco Emilio, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location that made it easy to see lots of things in Singapore.
Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager Ryan on 12 Apr 2024
Dear Julie, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

6/10 Okay

Dennis

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Assistant Front Office Manager Ryan on 9 Apr 2024
Dear Dennis, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

6/10 Okay

Anna

Travelled with family
Liked: Staff & service
Great location but it gets really noisey due to other guests. Daily housekeeping/cleaning could be better. Super friendly and helpful staff at least
Stayed 3 nights in Mar 2024
Response from Assistant Front Office Manager Ryan on 8 Apr 2024
Dear Anna, Thank you for taking the time to provide your valuable feedback. We appreciate you sharing your accommodation experience with us, and we regret for the inconvenience caused. We have shared your comments with our team, who will look into the above-mentioned areas which you have highlighted.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was centrally located - easy access to public transit. Friendly and helpful staff. In particular, front desk agent, Nikki, was very helpful to us on our last day during our check out - appreciated that she provided us a general room to freshen up before we catch our red eye flight out. Would recommend this hotel to others.
Stayed 2 nights in Feb 2024
Response from Assistant Front Office Manager Ryan on 8 Apr 2024
Dear Jennifer, thank you for your kind review! We truly appreciate your kind words about our staff. It is definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Niki that she made an impact during your stay. We hope to welcome you back to the hotel soon!

10/10 Excellent

Huynh

Good
Stayed 1 night in Mar 2024
Response from Assistant Front Office Manager Ryan on 1 Apr 2024
Dear Huynh, Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near the MRT station and in a relatively walkable area. The room was on the small side, but not a problem for me. It was clean and well presented with tea making facilities too. Only thing that me down was the air conditioning which wasn't cold enough and noise from the indoor corridor - it may have been the staff/other guests loudly talking.
Stayed 7 nights in Mar 2024
Response from Assistant Front Office Manager Ryan on 1 Apr 2024
Dear Michael, thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the MRT, about 100m outside the front door. Also both Hop On Hop Off, bus routes about the same distance outside the door. Some places to eat and drink within a short walk too. Overall, happy with the peice I paid and how easy it was to get anywhere in Singapore from this hotel.
Stayed 3 nights in Mar 2024
Response from Assistant Front Office Manager Ryan on 1 Apr 2024
Dear Peter, thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Assistant Front Office Manager Ryan on 25 Mar 2024
Dear Erica, Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

8/10 Good

Dulce

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is centrally located, so it’s a convenient walk to nearby dining options and public transportation. Little India is just 4 blocks away and Chinatown just 2 stops away on the metro. The property itself is an older building with its breakfast served in an adjacent restaurant. The standard guestrooms are small, but overall it is a comfortable stay and reasonably priced.
Stayed 5 nights in Mar 2024
Response from Assistant Front Office Manager Ryan on 21 Mar 2024
Dear Dulce, thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

10/10 Excellent

DOROTHY, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to major attractions and street foods.
Stayed 3 nights in Mar 2024
Response from Assistant Front Office Manager Ryan on 18 Mar 2024
Dear Dorothy, we are pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a simple itinerary that will help you maximize your stay in the area. We hope to see you again soon.

10/10 Excellent

Maciej, Palmyra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall ver good place with easy access to transport. Cleaning needs a bit more attention.
Stayed 1 night in Oct 2023
Response from Assistant Front Office Manager Ryan on 18 Mar 2024
Dear Maciej Thank you for taking the time to provide your valuable feedback. We appreciate you sharing your accommodation experience with us, and we regret for the inconvenience caused. We have shared your comments with our team, who will look into the above-mentioned areas which you have highlighted.

10/10 Excellent

Homer, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly and convenient
Stayed 1 night in Mar 2024
Response from Assistant Front Office Manager Ryan on 18 Mar 2024
Dear Homer, we appreciate your valuable feedback and we look forward to welcoming you again on your next visit to Singapore again.

10/10 Excellent

Kee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 5 nights in Jan 2024
Response from Assistant Front Office Manager Ryan on 12 Mar 2024
Dear Kee, Thank you for considering Hotel Mi as your choice of accommodation. We look forward to seeing you soon.

6/10 Okay

Alexandre

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is great, very friendly, very nice, very helping, etc. But the room is extremely basic and small)… The Air conditioning didn’t cool - after 2 hours I call the reception who sent someone who put is on 18*C (64*F), by the next morning the room had cool to to 23.7*F (75*F) - so not working properly. The walls are paper thin, you can hear people walking (not to mention talking) in the corridor. I could hear the TV from the room accros the corridor… at 05.15 am heard my next door alarm clock, then at 06.00 my other neighbor clock… Being on the 3rd floor, you can hear the water from the 6 floors above, running down the pipe. The pool was nice to relax in. Buffet breakfast very simple.
Stayed 4 nights in Feb 2024
Response from Assistant Front Office Manager Ryan on 12 Mar 2024
Dear Alexandre, Thank you for taking the time to provide your valuable feedback. We appreciate you sharing your accommodation experience with us, and we regret for the inconvenience caused. We have shared your comments with our team, who will look into the above-mentioned areas which you have highlighted.

10/10 Excellent

Munkhchimeg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager Ryan on 12 Mar 2024
Dear Munkhchimeg, Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

8/10 Good

Carol, Mt.Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the rooms extremely small, no where to hang clothes. Our room would do one person not two. Staff very helpful & friendly.
Stayed 4 nights in Feb 2024
Response from Assistant Front Office Manager Ryan on 12 Mar 2024
Dear Carol, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. When you're traveling to our area again soon, do not hesitate to stay with us.

10/10 Excellent

Ariel

Stayed 2 nights in Feb 2024
Response from Assistant Front Office Manager Ryan on 21 Mar 2024
Dear Ariel, Thank you for considering Hotel Mi as your choice of accommodation. We look forward to seeing you soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy access to the SMRT. Airport to hotel fast and economical. Rooms are small but have everything you need.
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager Ryan on 26 Feb 2024
Dear Michael, thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

8/10 Good

Michelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night after disembarking from the cruise. Room was comfortable enough, only 1 pillow per person, only 2 bath towels provided, no hand towels or wash cloths (not a deal breaker, I am sure we could have asked for more if needed). Room was clean, but small, bathroom very small. Hotel lobby and public areas very clean. Staff very professional and attentive. MRT station only 2 minute walk away. Lots of shops and restaurants in the area. Would recommend for a budget friendly short stay in Singapore.
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager Ryan on 22 Feb 2024
Dear Michelle, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. When you're traveling to our area again soon, do not hesitate to stay with us.

8/10 Good

Kirsty, Castro Valley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is good just next to the subway station. There are shopping mall nearby.
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager Ryan on 21 Feb 2024
Dear Kirsty, thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

8/10 Good

Pauline

Travelled with group
Clean and comfortable but rooms very small. Excellent location
Stayed 3 nights in Feb 2024
Response from Assistant Front Office Manager Ryan on 21 Feb 2024
Dear Pauline, thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less than a 2 minutes walk to the MRT which made it easy to get around.
Stayed 3 nights in Feb 2024
Response from Assistant Front Office Manager Ryan on 21 Feb 2024
Dear Laura, thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

10/10 Excellent

Desmond

Liked: Staff & service, amenities, property conditions & facilities
What a lovely place perfectly situated between little India and Chinatown with an MTR on the doorstep. The staff could not do more for you and the pool was lovely
Stayed 4 nights in Feb 2024
Response from Assistant Front Office Manager Ryan on 12 Feb 2024
Dear Desmond, thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

10/10 Excellent

Verified traveller

Travelled with family
Staff were friendly & helpful
Stayed 4 nights in Feb 2024
Response from Assistant Front Office Manager Ryan on 12 Feb 2024
Dear Sir/Mdm, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. When you're traveling to our area again soon, do not hesitate to stay with us.

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service
Good overnighter
We choos this hotel as we're only staying one night before flying out - for this purpose it's ideal. Rooms very small but functional. Staff very helpful. Reasonable area but lacking a few bars and restaurants
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager on 12 Feb 2024
Dear John, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. When you're traveling to our area again soon, do not hesitate to stay with us.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
Nice hotel, great location for touristy wanderings and friendly staff
Stayed 3 nights in Feb 2024
Response from Assistant Front Office Manager Ryan on 12 Feb 2024
Dear Andrew, thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager Ryan on 12 Feb 2024
Dear Sir/Mdm, Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of this hotel. Lots of dining options, transportation and Bugis St. all within walking distance. So easy! Friendly and helpful staff. We really enjoyed our stay!
Stayed 5 nights in Jan 2024
Response from Assistant Front Office Manager Ryan on 6 Feb 2024
Dear Laura, thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

10/10 Excellent

Poh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient ,
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager Ryan on 6 Feb 2024
Dear Poh, Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

8/10 Good

Glory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Assistant Front Office Manager Ryan on 6 Feb 2024
Dear Glory, Thank you for considering Hotel Mi as your choice of accommodation. We look forward to seeing you soon.

8/10 Good

Roseanne

Liked: Cleanliness, staff & service, property conditions & facilities
A well located city hotel.
A well located, functional city hotel. Comfortable, clean rooms with all the facilities needed. Breakfast was disappointing, as it was all very basic.
Stayed 2 nights in Jan 2024
Response from Assistant Front Office Manager Ryan on 6 Feb 2024
Dear Roseanne, Thank you for taking the time to share your hotel stay experience. The restaurant has taken note of your suggestions and we will continually seek ways to enhance and improve our guest’s stay experience.

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, however rooms are tiny! But the staff is great and well run, you'll usually be able to do early check in! My only issue is the noise at night on weekends coming from the bars in the north side of the building which can be pretty bad and go on until 2-3AM
Stayed 1 night in Jan 2024
Response from Assistant Front Office Manager Ryan on 6 Feb 2024
Dear Glen, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. When you're traveling to our area again soon, do not hesitate to stay with us.

8/10 Good

ITO

Stayed 2 nights in Jan 2024
Response from Assistant Front Office Manager Ryan on 6 Feb 2024
Dear ITO, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

10/10 Excellent

Glory

Stayed 3 nights in Jan 2024
Response from Assistant Front Office Manager Ryan on 6 Feb 2024
Dear Glory, Thank you for considering Hotel Mi as your choice of accommodation. We look forward to seeing you soon.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like VIPs
Very conveniently located near several MTR stations, and lots of amenities nearby. Nice neighborhood, waking distance to museums, fort canning, the neighborhood feels very safe and welcoming. The front desk staff was super helpful, answering our many questions and helping however they could. The doorman David was very welcoming and quick to help with our luggage and the door. We felt like the hotel went above and beyond by helping us with early check in and late check out, and even use of a hospitality suite so we could take a quick shower and change before heading to the airport. We didn't use the pool but it looked quite nice. I appreciated the steps the hotel is taking to be eco friendly, especially having the filtered water tap in the room - this gave us access to unlimited drinking water *and* avoided wasted plastic bottles which is awesome!
Stayed 3 nights in Jan 2024
Response from Assistant Front Office Manager Ryan on 6 Feb 2024
Dear Isabel, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. When you're traveling to our area again soon, do not hesitate to stay with us.

6/10 Okay

Che Wing

Travelled with family
Response from Assistant Front Office Manager Ryan on 19 Jan 2024
Dear Che Wing, we appreciate your valuable feedback and we look forward to welcoming you again on your next visit to Singapore again.

8/10 Good

Elizabeth, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant Front Office Manager Ryan on 19 Jan 2024
Dear Elizabeth, Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Shreya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
very small congested room
Stayed 4 nights in Dec 2023
Response from Assistant Front Office Manager Ryan on 19 Jan 2024
Dear Shreya, We are sorry that you had found the room size small to your expectations. We would like to extend our utmost sincere apology for the frustration that this has caused as we believe in creating a positive and memorable hotel experience for all our guests.

8/10 Good

Darren

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Bathroom had mould i dont understand why its not cleaned my only complaint of the hotel everything else deserved 4 star pool is beautiful
Stayed 2 nights in Jan 2024
Response from Assistant Front Office Manager Ryan on 19 Jan 2024
Dear Darren, Thank you for taking the time to provide your valuable feedback. We appreciate you sharing your accommodation experience with us, and we regret for the inconvenience caused. We have shared your comments with our team, who will look into the above-mentioned areas which you have highlighted.

8/10 Good

Chit Thian

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Assistant Front Office Manager Ryan on 19 Jan 2024
Dear Chit Thian, Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

10/10 Excellent

Eddy

Stayed 1 night in Nov 2023
Response from Assistant Front Office Manager Ryan on 6 Feb 2024
Dear Eddy, Thank you for considering Hotel Mi as your choice of accommodation. We look forward to seeing you soon.

6/10 Okay

Barbara

Travelled with family
Disliked: Amenities
This is a fine room if you are out of it all day. Very tight space with no place to store luggage in the room and not enough area to hang clothes. Very convenient to area attractions and public transportation. The included breakfast was not good so don't waste your money on that. We only ate there once and decided the nearby Starbucks was a much better option.
Stayed 3 nights in Dec 2023
Response from Assistant Front Office Manager Ryan on 19 Jan 2024
Dear Barbara, We are sorry to hear about your disappointment with our hotel buffet breakfast. Please be assured we take your feedback seriously and it will be passed down to our management team to review on the variety of food served.

6/10 Okay

Philip

Stayed 3 nights in Dec 2023
Response from Assistant Front Office Manager Ryan on 19 Jan 2024
Dear Philip, Thank you for taking the time to provide your valuable feedback. We want you to know that we value your comments and will work towards improving our service standards.