Superior Double or Twin Room | Iron/ironing board, free WiFi, bed sheets

Reviews of Fragrance Hotel - Oasis

2 out of 5
Fragrance Hotel - Oasis
435 Balestier Road, Singapore

Reviews

7.2

Good

Rating 10 - Excellent. 104 out of 672 reviews" "
Rating 8 - Good. 260 out of 672 reviews" "
Rating 6 - Okay. 218 out of 672 reviews" "
Rating 4 - Poor. 53 out of 672 reviews" "
Rating 2 - Terrible. 37 out of 672 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Dhinesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to hawker center. More food options around the area. very close to bus stop. Staffs were very friendly. Worth for money. Highly recommended.
Stayed 9 nights in Feb 2024
Response from Roland on 3 Mar 2024
Dear Dhinesh,It is heartening to hear that your stay had been a wonderful one and that our location and service had met to your expectations. Our hotel location is indeed very convenient for travellers with our close proximity to many eateries, public transport and convenient amenities. I hope you have had enough time to explore all sorts of local foods and we look forward to serving you again soon!Warm Regards,RolandGuest Experience Executive

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness
Location is fine but accommodation is basic and room is very small and box like. Fine for a very short stay Staff were very friendly and helpful
Stayed 2 nights in Jan 2024
Response from Roland on 29 Jan 2024
Dear Paul,It is heartening to hear that your stay had been a comfortable one and our location and service had met to your expectations. As Singapore is really small as compared to most countries, hotel rooms here in our city have also been scaled accordingly. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. We hope to have the chance to welcome you back in the near future.Warm Regards,RolandGuest Experience Executive

2/10 Terrible

Raffi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Roland on 29 Jan 2024
Dear Raffi,We are not able to find any helpful comments in your review that can help us identify any area for improvement. Please share your feedback directly with our Front Desk so that my helpful colleagues will be able to assist in providing a comfortable stay at our hotel.Warm Regards,RolandGuest Experience Executive

8/10 Good

Vivienne

Travelled with family
Liked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Roland on 23 Jan 2024
Dear Vivienne,Thank you for your positive rating! We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Ahmed

Property is average with basic facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Cheah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Vasile

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, I’m like . Very nice reception. Talk to me. Very nice good respect thank you everybody👍
Stayed 6 nights in Dec 2023
Response from Roland on 2 Jan 2024
Dear Vasile,Thank you for leaving a five star review and compliments for our lovely hospitality team. Your positive comments meant a lot to us and the Hotel Team will continue to strive to provide this warm hospitality to all our guests. It is our pleasure to be of service to you and we look forward to serving you again!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Christopher Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Cant really get any better for a 2 star. Clean and the staff were nice, room cleaned everyday
Stayed 7 nights in Oct 2023
Response from Roland on 3 Nov 2023
Dear Christopher,Thank you for giving us a perfect rating! We are heartened to hear that your stay was an impeccable one, from the cleanliness of the hotel to the services of the staff. It has been such a pleasure to have provided you with an excellent hotel experience, and we certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Imelda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Roland on 3 Nov 2023
Dear Imelda,Thank you for leaving a perfect rating. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We look forward to welcoming you back and experience our hospitality!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

zhiying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bus stop right next door. A lot of food / restaurant walking distance. Staff very friendly. Asked something from front desk, be my door less than 2 minutes. Small but convenient. Thinking about the overall Singapore hotel price, this worth it.
Stayed 2 nights in Sep 2023
Response from Roland on 4 Oct 2023
Dear zhiying,The Hotel Team deeply appreciates your kind words for Fragrance Hotel Oasis and is delighted to learn of your very good hotel experience. We are heartened to hear that your stay was an impeccable one, from the location of the hotel to the services of the staff. It is always great to learn that our efforts contribute to a positive experience for our guests. We are confident that our room rates are always highly competitive, and hope you will choose to stay with us again soon.Warm Regards,RolandGuest Experience Executive

6/10 Okay

Neo

Stayed 1 night in Sep 2023

6/10 Okay

Neo

Stayed 1 night in Sep 2023

10/10 Excellent

MARIA AURELIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near to everything. The staff are so kind and polite. We will definitely book again in this hotel because of the kindness of the staff. Excellent service.
Stayed 2 nights in Sep 2023
Response from Roland on 17 Sept 2023
Dear MARIA,The Hotel Team is delighted to learn your impeccable stay experience with us, from our hotel's excellent location and amazing hospitality team. Your kind compliments will motivate us to do even better to delight our guests and create a memorable experience for all. We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

MARIA AURELIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near to everything. The staff are very kind and helpful. We will Definitely comeback here. We enjoy our stay here.
Stayed 1 night in Aug 2023
Response from Roland on 17 Sept 2023
Dear MARIA,The Hotel Team is delighted to learn your impeccable stay experience with us, from our hotel's excellent location and amazing hospitality team. Your kind compliments will motivate us to do even better to delight our guests and create a memorable experience for all. We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

6/10 Okay

Sakkaphant

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Roland on 11 Jul 2023
Dear Sakkaphant,Thank you for choosing to stay with us. We value your patronage and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Cheah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff are very friendly and nice.
Stayed 2 nights in Jun 2023
Response from Roland on 26 Jun 2023
Dear Cheah,Thank you for leaving a five star review and compliments for our lovely hospitality team! We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. The Hotel Team looks forward to be of service to you again!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A budget hotel worth its price, with accessible bus stops around the hotel to reach city areas easily
Stayed 3 nights in Jun 2023
Response from Roland on 23 Jun 2023
Dear Allan,Thank you for staying with us and appreciating our highly competitive room rates. Our hotel with newly renovated rooms is indeed very well located with great accessibility to city areas via Singapore's world class transport system. We would love to have the opportunity to welcome you back again! Warm Regards,RolandGuest Experience Executive

6/10 Okay

Anna Lorainne

Travelled with family
Stayed 4 nights in May 2023
Response from Roland on 11 Jun 2023
Dear Anna,Thank you for choosing to stay with us. We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Flor Madelene

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are nice and kind.
Stayed 2 nights in May 2023
Response from Roland on 11 Jun 2023
Dear Flor,The Hotel Team deeply appreciates your kind words for Fragrance Hotel Oasis and is delighted to learn of your very good hotel experience. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. The Hotel Team looks forward to be of service to you again!Warm Regards,RolandGuest Experience Executive

8/10 Good

Maung Moe

Stayed 5 nights in Apr 2023
Response from Roland on 19 May 2023
Dear Maung,Thank you for giving us a positive rating review. It means a lot to us to hear that you had a great stay in our hotel. We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive

8/10 Good

Faith

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
They made a way for our entire family to stay in the hotel which was appreciated.
Stayed 5 nights in Apr 2023
Response from Roland on 7 May 2023
Dear Faith,Thank you for choosing our hotel as your preferred accommodation choice for your family vacation! We are pretty sure all our hotel staff enjoyed having you and your family with us as much as you have enjoyed your stay. We hope to remain the hotel of your choice in your next visit to Singapore!Warm Regards,RolandGuest Experience Executive

6/10 Okay

Brianna

Travelled with family
Disliked: Amenities
Very much budget accommodation - tiny rooms and combined toilet/shower bathroom style. It smelt very strongly of bleach/cleaning products. Not terrible but I wouldn't stay here again. The location is not fantastic either but fine for one night if you aren't spending any time in your room.
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s near to a number of popular eating places
Stayed 1 night in Mar 2023
Response from Roland on 26 Apr 2023
Dear Michael,Thank you for giving us a perfect rating and for recommending our hotel to other travellers! You are indeed correct to point out that our hotel is in the vicinity of some really great and affordable food. We hope you had a great time touring Singapore and look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2023
Response from Roland on 26 Apr 2023
Dear Andrea,Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. It is lovely to hear that you had enjoyed your stay and hope you will choose to stay with us again soon.Warm Regards,RolandGuest Experience Executive

8/10 Good

Willy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to food court and bus stop
Stayed 3 nights in Mar 2023
Response from Roland on 19 Apr 2023
Dear Willy,We are delighted to receive your awesome review! Thank you for highlighting that our hotel is located in close proximity to public transport and nice eateries. We hope to remain the hotel of your choice in your next visit to Singapore.Warm Regards,RolandGuest Experience Executive

6/10 Okay

TinBoon

Check-in at 3pm was a little late. I stay for 8 nights and have to pray every morning that they remember to make up my room. After the first night, was waiting in the room for makeup service till 5pm. Then went to receptionist to request for room makeup and was told the service staff had left. They asked whether did i put a do not disturb sign, then asked whether did i put the makeup room sign......all sort to excuse. My very first time staying in hotels throughout my past 20 years travelling where the makeup room was missed by hotel. With this experience, i know now what the difference is between 2,3,4,5 star hotels.
Stayed 8 nights in Jan 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fragrance Hotel is a modern and spotlessly clean hotel in the Novena district. The staff are very friendly, helpful and we enjoyed our stay.
Response from Roland on 12 Feb 2023
Dear David,We are delighted that you had enjoyed your stay with us, in particular the clean and modern room and the great service provided by our staff. Thank you again for sharing your experience. We look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

6/10 Okay

Delsen

8/10 Good

Nathan

Stayed 1 night in Dec 2022
Response from Roland on 30 Dec 2022
Dear Nathan,The Hotel Team is delighted to receive your awesome review rating! We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

6/10 Okay

Jeffrey

Liked: Staff & service, amenities
Disliked: Cleanliness
Location was perfect but condition of rooms poor....strong stale smell in the room
Stayed 5 nights in Nov 2022
Response from Roland on 20 Dec 2022
Dear Jeffrey,We appreciate your review and thank you for staying with us. The smell could be due to condensation and we are making some alteration to the air con system to prevent condensation. Thank you again for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards and facilities.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Alice

Stayed 1 night in Nov 2022
Response from Roland on 20 Dec 2022
Dear Alice,Thank you for leaving a glowing review! We take pride in catering to our guests’ needs the best way we can and your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. Thank you again for giving us a perfect rating and for recommending our hotel to other travellers. Warm Regards,RolandGuest Experience Executive

8/10 Good

Tandariin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very affordable prices for a comfortable, clean stay. Much nicer than other Fragrance Hotels.
Stayed 1 night in Oct 2022
Response from Roland on 2 Dec 2022
Dear Tandariin ,Thank you for sharing your positive stay experience. We are delighted that you had spotted a great bargain in staying with us at Fragrance Hotel - Oasis and we look forward to your next stay with us!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Peter

Stayed 1 night in Aug 2022
Response from Thaddaeus on 18 Oct 2022
Dear Peter,Thank you for staying with us at Fragrance Hotel - Oasis and leaving a perfect review for your stay.The Hotel Team eagerly anticipates your return to our hotel in the near future.Warm Regards,ThaddaeusGuest Experience Executive

4/10 Poor

GEOFFREY

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Upon arrival before I had even said hello I was greeted with "you can't check in till 3". My response was that was okay I'll just sit here and wait but she continued with "No NO No you can't, you have to leave and go outside". We were turned out into the street like lepers. As repeat customers I don't think we will return.
Stayed 2 nights in Jul 2022

8/10 Good

MUHAMMAD

Stayed 7 nights in Jul 2022
Response from Stanley on 9 Sept 2022
Dear Muhammad,thank you for rating us highly. We would love to welcome you back for another lovely experience soon.Warm Regards, Stanley Guest Relations Executive

6/10 Okay

Karsten

Disliked: Cleanliness
Hellhörige Zimmer in leicht abgelegener Lage
Ich hatte ein Zimmer mit Fenster für zehn Nächte und da ich schon mehrfach in Singapur übernachtet habe, weiß ich was man für diese Preisklasse erwarten kann. Leider stört es mich dann, wenn die sogenannten "low hanging fruits" nicht erfüllt werden. Das Zimmer machte oberflächlich einen sauberen Eindruck, aber bei genauerem hinschauen wurde ich dann doch eines anderen belehrt. Haare und leichter Dreck in allen Ecken und auch nach mehreren Nächten wurde dies nicht besser. Das Wasser wurde nur lauwarm und war meist eher kalt, etwas das mich nicht störte da ich am Abend gerne eine kalte Dusche nach einem Tag in dieser Hitze nehme. Die Dusche ist sehr klein und man steht beim Duschen über der Toilette, der Boden bleibt nass und rutschig falls man später wieder reingeht. Größere Probleme hatte ich mit der Hellhörigkeit der Zimmer. Leider hatte ich während eines Haupteiles meines Aufenthaltes jemanden auf dem Stockwerk der sich nicht darum kümmerte. Das Hotel kann dafür zwar nur sehr indirekt etwas. Aber für Leute mit leichtem Schlaf wird es hier Probleme geben. Das gute zum Schluss: Das Personal an der Rezeption war sehr freundlich. Die Handtücher waren immer sauber. Die Lage ist OK, aber nicht perfekt. Busstation vor der Haustür, zur Metro mit Einkaufszentrum ca.15 Minuten schnellen Ganges. Food-Hawker oder auch Starbucks und McDonalds gleich ums Eck. Der Preis ist günstig und für einen kurzen Aufenthalt als Solo-Reisender würde ich dieses Hotel wieder buchen, sonst eher nicht.
Stayed 10 nights in Jun 2022

6/10 Okay

Jeffrey

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was small -- for two people. There were compromises like a small closet good for hanging just three articles, a towel hanger not big enough for two, etc. But it makes up for these by being in a convenient location with eateries and shops nearby, a bus stop in front of the hotel, etc. The staff are also very, very friendly and willing to help.
Stayed 3 nights in Apr 2022
Response from Jack Chee on 5 May 2022
Dear Jeffrey, Being a land-scarce island, our room size may be designed to be small, but it is functional, comfortable and able to cater to the needs of the guests. The hotel is located beside a 24hrs food court which serves local fare. In addition, there are convenience stores and a mall with a supermarket nearby. Guests will also be delighted to know that the bus stop situated right outside the hotel makes it a convenient spot to head to Novena MRT Station or downtown. Regards, Jack Chee Senior Customer Relations Manager

10/10 Excellent

ian

Stayed 1 night in Apr 2022

8/10 Good

Neo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from cynthia on 26 Nov 2021
Dear Neo, Thank you for taking time to rate your positive stay experience here. It is our pleasure to be of service to you. Regards, Cynthia Senior Customer Relations Executive

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room is so so tiny
Stayed 6 nights in Apr 2021
Response from Jack Chee on 20 May 2021
Dear Hotel Guest, I am sorry to learn that the room size had not met to your stay expectations. As Singapore is a small island city-state, all buildings, including hotels across our city are affected by the land constraint, which results in a generally more compact configuration of the hotel rooms. Nevertheless, our room offerings have been designed to provide a delightful environment for our guests without compromising comfort. Regards, Jack Chee Senior Customer Relations Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2021
Response from Jack Chee on 14 Mar 2021
Dear Hotel Guest, Thank you for taking time to share your review rating with the Hotel Team. We will continue in our efforts to further improve our offerings so as to meet to the expectations of our guests. Regards, Jack Chee Senior Customer Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were very clean. The staff were very friendly and helpful. Although it was a 2 star hotel, cleanliness rates higher than Swissotel where I previously stayed. Although no high priced room service, there were lots of eating places around the hotel. I would recommend Oasis and would stay there again.
Stayed 7 nights in Jan 2021
Response from Jack Chee on 19 Feb 2021
Dear Hotel Guest, It is very thoughtful of you to share your positive stay experience with the rest of the travellers here. I am delighted to hear that the service of the team was one of the highlights of your stay here. I am pretty sure the entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I am also thrilled to learn that the room cleanliness had exceeded your stay expectations. Fragrance Hotel - Oasis is located in the Balestier District, situated in the central region of Singapore. Being a heritage district, there are eateries offering popular cuisines such as Bak Kut Teh (Pork Ribs Soup) and Chicken Rice. Halal food is also readily available in this area. In addition, situated across the hotel is a 24hrs food court with eateries that offer guests a local supper experience during the late night. I look forward to welcoming you back for another lovely stay and to delight you with our Fragrance hospitality! Regards, Jack Chee Senior Customer Relations Manager

8/10 Good

Selvan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Jack Chee on 4 Jan 2021
Dear Selvan, Thank you for leaving a glowing review! The Hotel Team is delighted that you enjoyed your time at our property and we hope to have the opportunity to host you in the near future. Regards, Jack Chee Senior Customer Relations Manager

8/10 Good

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel's location is near many good eating places, local food and fast food, taxis no problem. buses near hotlel. i enjoed my stays at this hotel many times.Most of the time when i travel to Singapore, i booked online with this hotel for my short vacation.
Stayed 1 night in Mar 2017

8/10 Good

JimmyLow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location for hotel is convenient and good strategy, food center just next to hotel, got mall nearby with walking distance within 5 minutes from hotel.
Stayed 3 nights in Dec 2019
Response from Thaddaeus on 4 Jan 2020
Dear Jimmy, Thank you for loving our hotel's strategic location, and highlighting our hotel's proximity to the food centre and shopping malls! We are delighted that you have enjoyed your Fragrance experience over this festive season, and we welcome you to come and stay with us again the coming year! Season's Greetings, Thaddaeus Guest Experience Executive

4/10 Poor

SYED MOHAMMED

Travelled with family
Disliked: Staff & service
I am totally disappointed regarding the reception service during check in. The lady was too rude and over charged in my Credit card.
Stayed 3 nights in Dec 2019

4/10 Poor

Yap

Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Missed the scheduled nights
I think it would’ve been a nice place but to be warned. If you booked though Hotels.com and can’t make it to the hotel, you will lose all and can’t rescheduled or refund in any part. I missed my flight and arrived a couple days late. Can’t get any discount or even one night rescheduled even I told them before the booking dates.
Stayed 2 nights in Dec 2019

8/10 Good

Ang, kuala lumpur

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The new counter staff are not friendly.....the property cleanliness is commendable
Stayed 3 nights in Dec 2019
Response from Jack Chee on 19 Dec 2019
Dear Ang, I appreciate your commendation of the room cleanliness. On the other hand, I had taken note of your comments concerning your experience with the staff at the reception desk. The Hotel Team will continually seek ways to enhance and improve our customer service so as to meet to the expectations of our guests. We thank you for your patronage and we look forward to serving you again! Regards, Jack Chee Senior Customer Relations Manager