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Reviews of The Morgan Resort Spa Village

4 out of 5
The Morgan Resort Spa Village
2 Beacon Hill Road, Simpson Bay

Reviews

9.2

Wonderful

Rating 10 - Excellent. 861 out of 1224 reviews" "
Rating 8 - Good. 214 out of 1224 reviews" "
Rating 6 - Okay. 95 out of 1224 reviews" "
Rating 4 - Poor. 24 out of 1224 reviews" "
Rating 2 - Terrible. 30 out of 1224 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Meredith, Cave Springs

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Morgan for 8 nights. We absolutely loved our time at the hotel and in St. Maarten. I would recommend as one of the top destinations in the Caribbean! It’s absolutely beautiful
Stayed 8 nights in May 2024
Response from Adrienne on 26 May 2024
Thank you for your rating and lovely review! We are so pleased to hear you enjoyed your stay with us.We would love to welcome you back to our beautiful resort one day!

10/10 Excellent

Tyler Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn’t like was the temperature would auto set back to 65 degrees no matter what I did. Go to bed and wake up and it is freezing even though the sign said it would set to 72 degrees. The desk couldn’t change it either
Stayed 4 nights in May 2024
Response from AAW on 26 May 2024
Please accept our sincere apologies for any inconvenience you may have had with the AC. Thank you for providing us with your feedback as we are always striving to enhance our services! We would love to welcome you back to our beautiful resort one day!

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
area around the property could be more pedestrian friendly, specifically the main road located in front of Maho beach; staff at reception and shuttle team were welcoming and helpful!
Stayed 6 nights in May 2024

10/10 Excellent

Davya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really nice and the workers were very helpful
Stayed 5 nights in May 2024
Response from AAW on 26 May 2024
Thank you for your rating and lovely comment! We would love to welcome you back one day!

8/10 Good

Tara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint with my room was it kind of had a mildew smell to it and it was not the accommodation we needed. I requested a kind with a sleep sofa and that’s not what we got but overall my stay was nice and I would stay here again
Stayed 4 nights in May 2024
Response from Ozz on 25 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Rosa

Stayed 3 nights in May 2024
Response from Ozz on 25 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Massielle

Travelled with group
Liked: Amenities
Great location!!
Stayed 4 nights in May 2024
Response from Ozz on 25 May 2024
Thank you, your feedback is important to us.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Temperature in the room was difficult to manage.
Stayed 4 nights in May 2024
Response from Ozz on 25 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Ahlinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing, I had a great stay here. My boyfriend and I loved it. It was very clean, the staff and service were very attentive with our requests. The property was well maintained. There was free transportation from the airport to and from. Also if you would like to go off the resort and needed a taxi the receptionist would call one over for you. Overall a great experience! Definitely would come back.
Stayed 4 nights in May 2024
Response from Joseph U. on 22 May 2024
Thank you for your words, cant wait to welcome you back to the property.

10/10 Excellent

lionel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible!
Stayed 1 night in May 2024
Response from MW on 22 May 2024
Thank you so much! Hope to welcome you back one day!

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Ozz on 25 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to restaurants and the beach. Everything was within walking distance
Stayed 4 nights in May 2024
Response from Ozzy on 22 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Dowan Devell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 4 nights in May 2024
Response from Ozz on 21 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Foster

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 4 nights in May 2024
Response from Ozz on 21 May 2024
Thank you, your feedback is very important to us.

6/10 Okay

Pamela, Nutley

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is on a beautiful location. The rooms are clean and modern. I wouldn’t visit again simply from a customer service perspective. It is a high end hotel with low budget customer service. Staff needs to be trained better especially front the front and reservations concierge. I also believe the Salt restaurant that’s on the property is extremely over priced for the limited variation of their menu, not worth it. The most concerning part is that upon arrival there’s a disclaimer they request you to sign which exempts them from any liability regarding your personal belongings INSIDE your room including the safe. I asked the you g lady that was helping us “you’re not responsible for what we lock inside our safe?” To which she responded NO. I would understand the stuff laying around the pool, or even in the room- but the safe?!?! That’s unacceptable. Because of that reason we spent 5 days there and cleaned the room ourselves every morning. To simply avoid being robbed basically. Who wants a vacation like that?! - not staying there or recommending it to anyone.
Stayed 4 nights in May 2024
Response from MW on 22 May 2024
Dear Ms. Pamela, thank you for your feedback. We appreciate you took the time to write as we are always striving to enhance our services. As for the disclaimer it simply says that valuables brought to The Morgan Resort are at the guest sole risk and there is a safe provided for your convenience. In any case if something goes missing, we will do anything in our power to return it to you, and of course no one has access to your safe but you, as only you would know the code. Hope this explains it, please accept our apologies for any miscommunication in this matter! We certainly hope you can give us another try in the future (with hopefully a bit more peace of mind) and improved guest services!

10/10 Excellent

Corinthus, Grand Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ozz on 21 May 2024
Thank you, your feedback is very important to us

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Morgan Resort is beautiful resort- with breathtaking views of the ocean and a very short walk to the famous and beautiful Maho Beach. The infinity pool is stunning and was a very comfortable temperature! There were no issues getting seats or towels. For the most part, the staff were very friendly and eager to provide the best hospitality experience for their guests. Our room was modern and a formidable size. The bed was comfortable - I would have loved a comforter or more bedding. I know it’s the tropics, but our AC was definitely working well and I was sleeping with a sweater. Our only complaints* (and not really meant in a negative manner) were that there was very little to do on the resort itself; we enjoyed lounging by the pool and the nightly singers, but definitely couldn’t have kept our children entertained if we had brought them. And, although the food and drink are delicious and very well done, our dinners were costing us around $300 with the exchange. All told, for the three day holiday, and without any souvenirs, we added $1500 to our trip cost in meals. It’s expensive everywhere- so plan to add a substantial amount to your trip budget if you are wanting to eat! All in all, we toured the island quite a bit (we rented a car) and The Morgan Resort appeared to be the nicest, most modern hotel option that we could see! I would definitely recommend this hotel if you’re looking for a relaxing vacation.
Stayed 3 nights in May 2024
Response from MW on 20 May 2024
Dear Laura, thank you so much for your extensive feedback. We are happy to read that you enjoyed most aspects of your stay and certainly hope we may welcome you back for a next visit!

10/10 Excellent

kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a few nights at The Morgan, and it was the best Anniversary getaway we ever could have imagined! We were shocked when checking in to find out that we were upgraded to the Penthouse. We have NEVER received a hotel upgrade before, and this was truly a blessing, and most incredible. We were blown away!!! The staff is the most helpful, friendly, and wonderful group of people we've met at a hotel. Kewana at the desk is a gem. She told us about the upgrade the hotel was giving us, and every time we saw her, talked to her, she was smiling, helpful, and super friendly. Thank you Kewana for making our trip one that we will truly never forget! Patrick and Vernon who we spoke to when walking in and out of the hotel are the most friendly, helpful gentlemen! They assisted with our bags, taxi's, and were great to speak to daily. Winston outside by the pool was fantastic with our drinks and food!! Tasha- she is at The Salt Restaurant, and truly another gem! She is always smiling, greeted us each time she saw us, helped us with the menu, ideas for things to do around the island- thank you so much Tasha for your hospitality and gracious spirit! The Penthouse was a dream. The House Keeping staff is top-notch. The Resort is super clean. They take great pride in their hotel, and it truly shows. The pool is breathtaking, the views from the pool into the sea is gorgeous. The people who work here are treasures. We will be coming back!!!
Stayed 3 nights in May 2024
Response from Ozz on 21 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Mw on 19 May 2024
Thank you!

10/10 Excellent

fabienne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
wonderful stay, staff friendly and kind. bar staff wonderful
Stayed 4 nights in May 2024
Response from MW on 19 May 2024
Thank you!

8/10 Good

Breanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was smooth and my room was ready for before check in time. The restaurant was great and the service was good there. My friends and I ate there the first night and had a variety of the menu. The pool close early at 7pm which allows the resort to quiet down. The taxi service was arranged for us as well. On my second to last day I did not have any hot water in my room along with the morning of check out still no hot water. My friends and I were greeted with cool towels and rum punches so that was a plus. Overall I would rate this property from what I have experience is a 7/10 it’s not a hotel for party but more so older adults.
Stayed 3 nights in May 2024
Response from MW on 20 May 2024
Dear Breanna, Thank you for your comments! Our sincere apologies for the inconvenience caused by the hot water issue. We are glad to read that you enjoyed the other aspects of your stay and certainly hope we may welcome you back a next time for a more flawless experience!

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice and clean. I would stay again.
Stayed 3 nights in Apr 2024
Response from MW on 19 May 2024
Thank you! Will be welcoming you back with open arms!

8/10 Good

Fauvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Our 1st room had a terrible smell but after two complaints, they were able to place us in a better room. Eat locally because the food at their restaurant is really expensive.
Stayed 4 nights in May 2024
Response from MW on 16 May 2024
Thank you for your feedback, Fauvette!

10/10 Excellent

Jamecya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, helpful staff. Beautiful property with great rooms. The spa was great! Dining was delicious. I definitely enjoyed and hope to return soon!
Stayed 4 nights in May 2024
Response from MW on 19 May 2024
Thank you! We really appreciate your feedback and look forward to welcoming you back!!

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from MW on 16 May 2024
Thank you!

6/10 Okay

Dwight

Liked: Cleanliness
Stayed 4 nights in May 2024
Response from MW on 16 May 2024
Dear Dwight, We regret to see that we were unable to meet your expectations. Please accept our sincere apologies for any inconvenience you may have had. Feel free reach out to us and provide us with your feedback as we are always striving to enhance our services!

10/10 Excellent

Tera

Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful and the staff was great. Hotel is in walking distance to other food options
Stayed 4 nights in May 2024
Response from Ozz on 12 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

sandra, wilmington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 6 nights in May 2024
Response from Front Desk on 11 May 2024
Hello Ms. SandraThank you for staying with us, we appreciate your feedback.Sunny RegardsAaron The Resort & Spa

4/10 Poor

Alexis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hello, I really hate to give this review because I had such high hopes for this resort. The check in process was not good. We waiting over 45 minutes for our room and we got there after 4 pm. Our room flooded and we had to call and complain over 3 times for them to actually move us. I probably will not stay there again. This hotel has great potential maybe work on the check in process and work on the structure where the downstairs rooms will not get flooded.
Stayed 3 nights in May 2024
Response from MW on 13 May 2024
Dear Alexis, please accept our sincere apologies for the inconvenience you experienced. We truly regret we were unable to meet your expectations and surely hope you can give us another opportunity to give you the experience you so well deserve.

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved absolutely everything about The Morgan. From checking in to checking out, amazing experience. Loved the staff very attentive and willing to help. If we trabel to Sint Marteen again, we will definitely stay at The Morgan. Fantastic environment. Entertainment gets an A :)
Stayed 3 nights in Apr 2024
Response from Front office on 10 May 2024
Hello Mr. GustavoThank you for feedback, we are happy to hear that you enjoyed your stay with us, hope to see you again soon.Thank youThe Morgan Resort & Spa

10/10 Excellent

Chakeila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Morgan Resort during my birthday trip to St. Marteen. The resort is beautiful, and the service was awesome. The resort staff was very attentive and helpful to all of my needs. The food is excellent (although a little expensive). The drinks were very good and they weren't stingy with the alcohol. The resort is located directly next to Maho Bay Beach (airport beach) and very close to the airport. When I return to St. Marteen, I will definitely stay at The Morgan again.
Stayed 3 nights in May 2024
Response from Front office on 10 May 2024
Hello Ms. Chakeila Thank you for your feedback, we are happy to hear that you enjoyed your stay with us, hope to see you again soon.Thank you.The Morgan Resort & Spa

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that airport and Maho Beach is close by as a solo traveler was ideal
Stayed 3 nights in May 2024
Response from Front office on 10 May 2024
Hello Ms. AlexisThank you for your feedback, we are happy to hear that you enjoyed your stay with us, hope to see you again soon.Thank you.The Morgan Resort & Spa

10/10 Excellent

KATRINA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was very nice. The food pricing is kinda expensive so be prepared, however the food was very very good.
Stayed 3 nights in May 2024
Response from Ozz on 10 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Adriana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having to wait all day for my room was terrible and then get a room that was not ocea view when clearly my reservation said ocean view. Manager that i spoke with about the situation was terrible After our room change everything went well from there Ben and Omar hospitality was above and beyond thank you guys for welcoming us in your home.
Stayed 5 nights in Apr 2024
Response from Ozz on 10 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front office on 10 May 2024
Hello Mr. JosephThank you for your feedback, we are happy to hear that you enjoyed your stay with us, hope to see you again soon.Thank you.The Morgan Resort & Spa

10/10 Excellent

Kimberly

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Ozz on 10 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Maria B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and the Salt water pool which looked like a sandy beach shoreline
Stayed 7 nights in Apr 2024
Response from Ozz on 9 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Rodny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing experience during my entire stay. Highly recommended!
Stayed 4 nights in May 2024
Response from Ozz on 9 May 2024
Thank you, your feedback is very important to us.

6/10 Okay

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We think someone took a dump in our toilet, otherwise everything was great.
Stayed 1 night in May 2024
Response from Front office on 10 May 2024
Hello Mr. NicholasThank you for your feedback, we do apologize for the inconvenience.Thank you.The Morgan Resort & Spa

10/10 Excellent

Daisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Morgan was extremely clean & the property itself is beautiful. Friendly staff & convenient location to alot of amenities.
Stayed 3 nights in May 2024
Response from Ozz on 7 May 2024
Thank you, your feedback is very important to us.

8/10 Good

Valentina Acevedo

Small hotel. The food is okay not so many options. The costumer service could be better.
Stayed 3 nights in May 2024
Response from Ozzy on 7 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Asia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made our experience a memorable one. Joseph, at the front desk, was exceptional. We plan to revisit this resort after a delightful stay.
Stayed 5 nights in Apr 2024
Response from Ozz on 7 May 2024
Thank you, your feedback was very important to us.

10/10 Excellent

Alicia

Stayed 4 nights in May 2024
Response from AAW on 26 May 2024
Thank you for your rating! We would love to welcome you back one day!

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool. Food and drinks are good but expensive. Service is hit or miss. Chic rooms. Great location.
Stayed 4 nights in Apr 2024
Response from Ozz on 4 May 2024
Thank you, your feedback is very important to us.

6/10 Okay

Kurt, Woodbine

Travelled with partner
Disliked: Staff & service
AC didn’t work and flooding everyday!
Stayed 5 nights in Apr 2024
Response from MW on 11 May 2024
Dear Mr. Kurt, please accept our sincere apologies for the inconvenience you experienced due to the extreme weather conditions. We hope you will give us another chance in the future to give you the experience you well deserve! Please do not hesitate to address any concerns to our friendly front office staff so we can resolve it for you on the spot!

8/10 Good

Nathalie A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ozz on 7 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great resort. The beach is a walk away. The staff was awesome and friendly. I would come back here again.
Stayed 3 nights in Apr 2024
Response from Ozz on 4 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Kodie J.

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Ozz on 6 May 2024
Thank you, your feedback is very important to us.

6/10 Okay

Steve

Travelled with partner
Disliked: Staff & service
We booked 8 night stay with you hotel…we reserved the penthouse suite option and we were a bit disappointed…service was well below par…staff except for a few were dismissive…the only day where the pool service was above and beyond and being acknowledged as a guest was the day you filming the show, “Below Deck”…so we ended up going to St Barths for 2 nights and 3 days which we can’t wait to go back and we ended up leaving your hotel a day early..
Stayed 8 nights in Apr 2024
Response from MW on 10 May 2024
Dear Steve, Thank you for taking the time to write this comment. Please accept our sincere apologies for the inconvenience . We do hope you will give us another try in the future as we are always striving to enhance our services and we truly value your feedback.

10/10 Excellent

Vincenzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Ozz on 4 May 2024
Thank you, your feedback is very important to us.