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Reviews of The Loft Hotel

3.5 out of 5
The Loft Hotel
2/29, Nivedita Road, Siliguri, West Bengal

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 21 reviews" "
Rating 8 - Good. 11 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 2 out of 21 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Anil

Travelled with family
Disliked: Staff & service
Front desk staff Len was extremely rude! Would not give any information and just kept refering to call travel agent. Told me that there was no manager and he was in charge. Almost yelling at me! Will never recommend this hotel to anyone.
Stayed 1 night in May 2024

6/10 Okay

Manjit

Liked: Staff & service
Staff was nice. Brakfast was good. Mosquitoes and lizards in the room.
Stayed 1 night in May 2024

10/10 Excellent

Mahesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and dining
Stayed 1 night in Dec 2023

8/10 Good

Donald, Boise

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Loft is a well priced hotel that has large rooms, clean bathrooms, hot water, good electricity and well placed on the Eastern side of Siliguri. The staff is friendly, the resturant has a good menue. For the money it is a good place to stay.
Stayed 2 nights in Oct 2023
Response from HOTEL EXECUTIVE on 16 Nov 2023
Dear Guest,Thank you for staying at The Loft Hotel Siliguri!We would like to thank you for a wonderful feedback and we hope to serve you again in futureWarm RegardsTeam Loft

8/10 Good

Kaushik Ramana

Stayed 4 nights in Jul 2023

10/10 Excellent

Antonia

Stayed 3 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to stay exactly at the heart of Siliguri which is 10-15 km from the airport and a similar distance from the railway station then it's a good location
Stayed 1 night in Mar 2021
Response from HOTEL EXECUTIVE on 16 Nov 2023
Dear Guest,Thank you for staying at The Loft Hotel Siliguri!We would like to thank you for a wonderful feedback and we hope to serve you again in futureWarm RegardsTeam Loft

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff in the hotel is very polite and super helpful. Breakfast had very few options and didn't taste good. Its an average property, the rooms are spacious but average in aesthetics.
Stayed 2 nights in Feb 2021

10/10 Excellent

Rabi kumar

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its wonderfull. Hoping your stay is even better than mine
Stayed 3 nights in Nov 2020
Response from the manager on 29 Nov 2020
thanks for your feedback

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Angshul

Travelled with family
Liked: Property conditions & facilities, room comfort
Nice but needs some improvement
The hotel is better than expected. It's cheaper than other hotels in its category. They need a few kinks to iron out.
Stayed 1 night in Feb 2020
Response from Vishal on 4 Mar 2020
Thank you for your feedback. The management is constantly determined to make improvements in the type of services we offer. We assure that we will constantly work hard for better customer satisfaction

10/10 Excellent

Roberta, Polson MT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and great food! Highly recommended!
Stayed 15 nights in Jan 2020
Response from vishal on 20 Feb 2020
Thanks Roberta, It was our pleasure having you here. Warm Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful , SUPER staff. I hope they are really appreciated by their employer too. Very good food delicious missi roti too. everyone so very caring and useful. Room too expensive . But pleasant and comfortable. WONDERFUL to be able to open the windows. Expedia does NOT describe the room properly. There is NO terrace or balcony as we understand to the outside!!! Just inside big pleasant hall. All in all staff really made it all very good.
Stayed 1 night in Nov 2019
Response from Vishal on 12 Nov 2019
Dear Ms. Macgamwell, We would like to thank you for booking your stay with The Loft Hotel. It is overwhelming to hear about the experience created by Team Loft for you. Further we will take corrective measures to update few informations about the property. Hope to see you soon again Warm Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice place to stay. The staff is attentive and takes good care of its guests. The only negative is that the beds only contr with a heavy quilt for a cover. If you don't like a very cold room to sleep in then it's way too heavy. If I were to stay again I'd ak for a sheet ti be put on the bed.
Stayed 1 night in Oct 2019
Response from Team Loft on 29 Oct 2019
Dear Guest, Thanks for choosing to stay with the Loft Hotel. We look forward to see you soon again

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Loft Hotel
Excellent service, so-so housekeeping (tend to forget to replace toiletries), Restaurant very good - well managed by Chef Chogyal. Reasonable value-for-money prices in wide array of items in Saffron Restaurant. Helpful in arranging local transfers. Front office and restaurant staff spoke good English. Spacious rooms
Stayed 6 nights in Aug 2019
Response from manager on 15 Aug 2019
Dear Guest, Greetings from The Loft Hotel!!! Thank you fore your review. You stayed with us for multiple nights and we are happy to know about your experience at the hotel. We will definitely look into the point raised by you and improve. Thanking You Warm Regards Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well maintained with spacious rooms, corridors and guest lounge in the room area. The staff of the hotel is very well spoken and was quick to respond to all my requests. Their restaurant has a subtle ambience with great food. It is centrally located with taxi stand, railway station and bus stand nearby. Overall a great place to stay for every one
Stayed 1 night in Feb 2019
Response from Team Loft on 6 Mar 2019
Dear guest thank you for your valuable response. We are very much determined to serve our guest with the best services. Your feedback encourages me and my team to serve you better on your next visit. Warm regards Team Loft

8/10 Good

Monty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
Beware of location if using google maps. It’s located near icici bank on nivedeta road. Staff was courteous and friendly. Location close to airport. We had an early morning flight and this location was perfect.
Stayed 1 night in Dec 2018

10/10 Excellent

Kevin, Maroochydore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money in Siliguri
Spotless clean. 30min from Airport. Plenty of street food and a few local restaurants nearby. Staff very pleasant and helpful.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Newer hotel with a great staff. Large rooms with good rates.
Stayed 1 night in Nov 2018

2/10 Terrible

SUNIL KUMAR

Disliked: Staff & service
it was not so good because the Hotel Loft did not informed nor conformed booking secondly at tym of booking they promised free breakfast, complmentry tea/ coffe but they charged for it and above all one young slim very faar man (Nepali) sitting at reception counter was rude and uncourteous
Stayed 1 night in Sep 2018
Response from Team Loft on 28 Sept 2018
Dear Guest, Greetings from The Loft Hotel!!! Sincere Apology Thanks for sharing your experience with us. Meanwhile I also like to inform you it again, that its was clearly mention in your booking voucher that your package only includes Room not Breakfast. And I have tried my best to figure it out to you in a sincere manner and as a front desk personnel I know my responsibilities towards our guest. Thanking You Best Regards Team Loft

8/10 Good

DIAP, JAPAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅近くで利便性高い
ダージリンを観光した帰りに空港に行くまでの間のわずかな滞在で利用。従業員も比較的丁寧で部屋も広く清潔。交渉次第でレイトチェックアウトもフリーだったが、そうしたサービスがあることが分かりにくいのは改善すべき。
Stayed 1 night in May 2018