Porch

Reviews of MAYFAIR Tea Resort

5 out of 5
MAYFAIR Tea Resort
New Chumta Tea Garden, Siliguri, WB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 6 out of 8 reviews" "
Rating 8 - Good. 1 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Silas

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and place where you re-energize
Stayed 3 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Mr. Silas,Thank you for your wonderful review! We're thrilled to hear that you found our place beautiful and rejuvenating. Providing a space where our guests can re-energize and unwind is exactly what we strive for. We hope to welcome you back soon for another refreshing experience.Warm Regards,Sunil PandaResort Manager

4/10 Poor

Seema, bellaire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy , 2 weddings at same time , loud music till 11 -12 am , pple walking jn halls at 2 am yelling !! Do not stay if early am flight as you will NOT get the rest . Front desk need better training for check in . Confused names and check in was a hassle . Restuarant staff were very good .
Stayed 1 night in Feb 2024
Response from Resort Manager on 29 Feb 2024
Dear Seema, bellaire, We're truly sorry to hear about the noise disruptions and check-in difficulties you experienced during your recent stay with us. It's concerning to learn that the weddings and other guests disturbed your rest, especially when you had an early flight. We strive to ensure a peaceful environment for all our guests, and we clearly fell short in this instance. We understand how crucial a smooth check-in process is, and it's disappointing to know we did not provide this for you. Rest assured, we will address the training of our front desk team to improve our service in this area. It's great to hear that our restaurant staff met your expectations, and we hope that this aspect of your stay was a highlight. Your feedback is invaluable in helping us better our guest experience, and we are committed to making the necessary improvements. We hope to have the opportunity to welcome you back under better circumstances. RegardsSunil PandaResort Manager

8/10 Good

Saurav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Infrastructure
Stayed 1 night in Jan 2024
Response from Resort Manager on 28 Jan 2024
Dear Saurav, Thank you for taking the time to leave a review. We are continuously striving to improve, and your feedback is vital to our growth and refinement of services. We understand the importance of a robust and reliable infrastructure, and we assure you that we are unwavering in our commitment to providing our customers with the highest quality experience. If there's anything specific you'd like to share about your experience or if you have suggestions that could help us enhance our infrastructure, we would love to hear from you. Please feel free to get in touch with us directly. Once again, we appreciate your input, and we look forward to serving you better in the future. Best Regards,Sunil PandaResort ManagerMAYFAIR Tea Resort

10/10 Excellent

Silas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay in life and affordable. I would recommend everyone to stay in Mayfair Resort while you’re in Siliguri. It’s beautiful and I am you will like it.
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Dear GuestNamaskar!!!It was a pleasure having you stay with us at Mayfair Tea Resort Siliguri. We are grateful for this opportunity. Thank you for sharing such a fantastic review on Expedia. Your time and praise is overwhelming as well as precious to us. Your appreciation of our Resort and services are indeed heart-warming. It is truly heartening to have our efforts recognized by you in such a manner. Thank you once again for your recognition and we look forward to welcoming you back very soon.Best Regards,Sunil PandaResort ManagerMAYFAIR Tea Resort

10/10 Excellent

vibha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from General Manager on 16 May 2023
Dear vibha, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Warm Regards,

10/10 Excellent

SHUBHAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is extremely beautiful and very well maintained. True feeling of staying in 5 star hotel. Totally worth it.
Stayed 1 night in Feb 2023
Response from VP Operations on 13 Mar 2023
Dear Subham, Namaskar, It was a pleasure having you stay with us at Mayfair Tea Resort Siliguri. We are grateful for this opportunity. Thank you for sharing such a fantastic review on Expedia. Your time and praise is overwhelming as well as precious to us. Your appreciation of our Resort and services are indeed heart-warming. It is truly heartening to have our efforts recognized by you in such a manner. Thank you once again for your recognition and we look forward to welcoming you back very soon. Thank you and regards, Prasant Das (VP Operations).

10/10 Excellent

Priyadarsi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem!
This is one of the finest hotels that I have stayed in. The rooms were large, decor impeccable and the service outstanding.
Stayed 1 night in Nov 2021