Outdoor pool, pool umbrellas, pool loungers

Reviews of Steung Siemreap Hotel

4 out of 5
Steung Siemreap Hotel
Street 9, Mondul 1,Sangkat Svaydangkum, Old Market, Siem Reap

Reviews

8.6

Excellent

Rating 10 - Excellent. 198 out of 439 reviews" "
Rating 8 - Good. 183 out of 439 reviews" "
Rating 6 - Okay. 44 out of 439 reviews" "
Rating 4 - Poor. 11 out of 439 reviews" "
Rating 2 - Terrible. 3 out of 439 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One problem: they lost our reservation so registration was slowed. But they upgraded us and kept the restaurant open late so all was good in the long run
Stayed 2 nights in Feb 2024
Response from Steung Seim Reap Hotel on 26 Feb 2024
Dear Mr. Joan,Warmest Greetings!First of all, We are pleased to apologize for this technical error about reservation receiving and now the problem is fixed.By the way, It really appreciated for sharing us your concern. And we hope you have application stay with us. Have a nice day!Best regards,Steung Siem Reap Hotel

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t eat in the restaurant again. No drinks or appetizer after 45 minutes and the cook thinks a French onion soup is a creamed soup but the front and cleaning staff, the cleanliness, the pool, etc… we’re all excellent. Beds are hard but overall good value with excellent location
Stayed 3 nights in Jan 2024
Response from Steung Seim Reap Hotel on 11 Feb 2024
Dear Alan,Warmest Greetings ! First of all, we would like to say thank you for your sharing feedback and related to your concern with French Onion soup i already forwarded to our Kitchen for their improvement and really apologize for this. We definitely will improve for next and appreciated for all rating about us. Thank you Best regards,Steung Siem Reap Hotel

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service room etc. Mattress a bit hard for my wife and slightly annoying that both bedside lights are controlled from just one side. Had a great stay and staff really helpful and friendly
Stayed 2 nights in Nov 2023
Response from Steung Seim Reap Hotel on 29 Jan 2024
Dear John,Warmest Greetings !Thank you for your sharing feedback and all the concern about beds a bit hard, it has brought up to our management attention and new replacement already done. Hope it would not concern about bed anymore. Thank you for chosen to stay with us. Thank you Best regards,Steung Siem Reap Hotel

10/10 Excellent

Christina, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 4 nights in Sep 2023
Response from Steung Siem Reap Hotel on 29 Jan 2024
Thank for rating us.

10/10 Excellent

Stephen, Canberra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel right in the heart of the entertainment district. A very short walk to the markets, Pub Street and the river. A really good free buffet breakfast every morning. Have stayed there twice now and would recommend it to anyone who wants a quality hotel at a very reasonable price.
Stayed 5 nights in Aug 2023

10/10 Excellent

Erlinda

Stayed 2 nights in Jun 2023
Response from Steung Siem Reap Hotel on 16 Jul 2023
Appreciated for your review. Thank you

10/10 Excellent

yariv, neve yarak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tnx
Stayed 3 nights in Apr 2023
Response from Steung Seim Reap Hotel on 29 Jan 2024
Great to hear from you during your stay with us.

10/10 Excellent

Kathleen, Anchorage

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property just blocks from downtown. Restaurants and shops nearby. Kind and helpful staff!
Stayed 1 night in Mar 2023
Response from Steung Seim Reap Hotel on 29 Jan 2024
Dear Kathleen,It's lovely to see your feedback about your stay experiences. Thank you Steung Siem Reap Hotel

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was ideal for our stay in Siem Reap. Staff were so friendly and helpful. Our room was spotlessly clean and I really liked the sound proof extra window on the balcony as we were in the original building and overlooked the street. The bed was a little hard but after a busy day of temple climbing we slept well. The breakfast was great - I still miss all the fresh fruit on offer (mango galore!) and my husband liked the bacon and eggs. We spent one afternoon by the pool which was a lovely respite from the heat. You can order beer or meals poolside. And…my husband tried the sauna and loved it! Said it was cool outside afterwards- lol! I wouldn’t hesitate to stay at this hotel again.
Stayed 3 nights in Feb 2023

10/10 Excellent

Ronald, Berwyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed at this property more than ten times over the years. Always enjoy it . Its an amazing bargain. Wonderful staff. Excellent location. Only complaint is that the beds are hard. Hope to visit again next year!
Stayed 6 nights in Jan 2023
Response from Steung Siem Reap Hotel on 29 Jan 2024
Dear Ronald,Warmest Greetings !Appreciated for your sharing feedback and it would be good for our next customers who plan to visit Siem Reap. With relate to beds, it has process for new replacement with more softer than. couldn't be an issue anymore. Thank you Best regards,Steung Siem Reap Hotel

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was around the corner. Old market, restaurants and Pub Street. Only negative, someone wrote that bed was too hard. I agree but I slept fine.
Stayed 4 nights in Jan 2023
Response from Steung Seim Reap Hotel on 29 Jan 2024
Dear Mark,Warmest Greetings !We happy to hear all about your raising points and i am pleased to update about new beds has been replaced and it's more softer than before. Thank you Best regards,Steung Siem Reap Hotel

8/10 Good

Satya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and convenient location.
Response from Steung Siem Reap Hotel on 9 Jan 2023
Thank you for rating us. Have a great day !

10/10 Excellent

MAMORU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Response from Steung Siem Reap Hotel on 9 Jan 2023
We glad to hear about your sharing experience about stay. Thank you

10/10 Excellent

Tsetan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Great location, the hotel is located within the old town perimeter.
Response from Steung Siem Reap Hotel on 9 Jan 2023
We glad to hear about your sharing experiences. Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Location location location, but rock hard bed!
Positives: LOCATION and still quiet! Plus the amazing sauna!!! Negatives: the bed was rock hard, when asked for anything to resolve got a blank look or glance at computer to "look into it". Shower was a dodgy showerhead in slippery tub. Breakfast was the same bland buffet every morning. Rooms dark due to the shutters, sure could open, but had to go through 6 windows, so didn't bother often. We ended up changing hotels as couldn't sleep on the hard bed (actually had to go get chiropractor afterwards) and main reason for hotel is to be able to sleep!
Stayed 7 nights in Oct 2022

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, great staff, steps from good restaurants, better than average breakfast (eggs always cold tho). Would stay there again. Great value.
Stayed 6 nights in Sep 2022

10/10 Excellent

Gregory

Stayed 5 nights in Aug 2022
Response from Steung Siem Reap Hotel on 1 Sept 2022
Dear Gregory,Warmest Greetings !Thank you for rating us during your stay and we happy to hear about your satisfaction. Have a nice day !Best regards,Steung Siem Reap Hotel

8/10 Good

Toh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Steung Siem Reap Hotel on 7 May 2022
Dear Toh, Warmest Greetings ! Appreciated for your rating. Thank you Best regards, Steung Siem Reap Hotel

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Hotel was clean and spacious. Not many guests as the post-covid tourism is only just able to restart. I would highly recommend. Pool was glorious. Super close to Pub St but the nightlife can't be heard. Freshly cooked breakfast (which might become a buffet when there are more guests). Friendly staff.
Stayed 3 nights in Mar 2022
Response from Steung Siem Reap Hotel on 27 Apr 2022
Dear Shannon, Warmest Greetings ! We really appreciated for sharing your opinions about your stay to another customer who prefer to visit Siem Reap and looking for this kind of convenience location for all. Hope to see you back again someday in the future. Thank you Steung Siem Reap Hotel

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well situated and away from any noise. In a world of Covid and with many hotels closed, it was a pleasure to see this hotel still functioning. The staff outnumbered the guests and the look of relief on the face of the staff said a thousand thank yous…. The hotel owners should be commended… Now that the Cambodian borders are once again opened, we wish you filled rooms… You deserve it 🙏🙏🙏🙏
Stayed 9 nights in Mar 2022
Response from Steung Siem Reap Hotel on 31 Mar 2022
Dear Paul, Warmest Greetings ! Appreciated for your sharing comments and we do hope more tourist will come to Cambodia so every hotels they can fill up their room. By the way, thank you for your stayed with us and wish to see you again someday in future with us. Have a great day ! Steung Siem Reap Hotel

10/10 Excellent

Steve, Canberra, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in an ideal location, just a short walk from Pub Street and the river. Hotel has old world colonial charm and the staff were great. For a three star hotel, and the price paid, I was more than satisfied with this property.
Stayed 3 nights in Mar 2020

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice motel and good location. the aircon was no good
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from The Management on 21 Feb 2020
Dear Sir/Madame, Warmest Greetings ! Thank you for rating us. Have a great day ! Best regards, The Management

8/10 Good

Kopkun, Siem Reap

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice older hotel in a very convenient location near Pub Street in Siem Reap. The facilities are getting a little worn, but still in generally good condition. A little mold in the bathtub area. For longer stays, the breakfast gets boring, though they have a good omlette station. Many nearby restaurants and bars. Great location. Easy walk to the markets. The Steung has cut back on some services. Included airport pickup used to be by car, but now by tuk tuk. It's kind of fun if the weather is good and you don't have much luggage. We will likely stay here again.
Stayed 7 nights in Feb 2020
Response from The Management on 21 Feb 2020
Dear Kopkun, Warmest Greetings ! Great and appreciate for your sharing us all your concern feedback and it a lovely feedback. Regards of breakfast item actually only some hot items had been changed as daily and relate to transportation the hotel has not cut any thing, it still do provide as option as TUK TUK or CAR depend on number of passenger & their stuffs, hope you understand above mentioned as it provide upon request. Again, we do love your sharing anyway. Thank you Best regards, The Management

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from The Management on 10 Feb 2020
Dear Stephanie, Warmest Greetings ! It highly appreciated for your sharing review on us. Wish to welcome you back again someday in the future. Have a great day ! Best regards, The Management

8/10 Good

AARON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Stay Overall
his hitel is in a great spot away from thehorrors of Pub Street with an awesome cafe over the road. Rooms a kittle sparse but that's the style in tbis region. Hot water was nit plentiful enough for a hot bath.
Stayed 4 nights in Dec 2019
Response from The Management on 4 Feb 2020
Dear Customer, Warmest Greetings ! We glad to hear you enjoy with our hotel location and also we will look for improve the concern of hot water. Thank you for sharing for our attention. Best regards, The Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really made this place. They were warm and friendly, and always there to assist!
Stayed 5 nights in Nov 2019

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a fantastic location and is a great bargain! If it was too hard for my wife to the pool to cool, Otherwise, perfect.
Stayed 4 nights in Nov 2019
Response from General Manager on 28 Nov 2019
Thank you for the great review and thank you for staying with us. We hope to welcome you one day again. Kind regards from the whole Steung Siemreap Hotel team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from The Management on 21 Oct 2019
Thank you for your sharing feedback and rating us.

10/10 Excellent

Ally, Indy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this place! The best hotel experience I've had and I travel all over the world. The staff was so polite and helpful. Breakfast was amazing everyday. And the location was the most convenient.
Stayed 5 nights in Aug 2019
Response from The Management on 21 Oct 2019
Dear Ally, Thank you for your sharing feedback about your stay with us. We love to hear you had a great time with us. Wish to see you someday return in the future. Thank you Best regards, The Management

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice and convenient location
Stayed 3 nights in Aug 2019
Response from The Management on 21 Oct 2019
Dear Angelica, We really appreciated for your sharing feedback about your stay during trip to Siem Reap, Cambodia. We wish to see you someday for return stay with us in the nearest future. Thank you Best regards, The Management

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from The Management on 24 Jul 2019
It really appreciated for your rating us relate to your feel of enjoy and satisfied with us. We wish you a wonderful day ! Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to shops was great. Room was spacious and clean.
Stayed 4 nights in Jul 2019
Response from The Management on 13 Jul 2019
We happy to hear about your enjoy stay with us and thank you for sharing your experience to other customers. Have a great day ! The Management

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2019
Response from KS CHANTHA on 17 Jun 2019
Thank you for rating us. Have a nice stay !

10/10 Excellent

SamChan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near Pub Street. Just round the corner. Shopping, getting lunch or dinner is simply easy.
Stayed 3 nights in Apr 2019
Response from KS CHANTHA on 11 May 2019
Dear SamChan, We hope you enjoy with this convenience walking distance in pub-street area by chosen to stay with Steung Siem Reap Hotel. Anyway, we love to see you again someday in the future. Thank you Best regards, Steung Siem Reap Hotel

8/10 Good

TJ, CA, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is excellent. Within walking distance of Pub Street and several markets and many good restaurants, but far enough from Pub Street to be quiet. Behind the hotel is an active Buddhist temple which is of course quiet and beautiful to walk through. Rooms are spacious and clean. Although the hotel is older, the plumbing works well; however, there are limited electrical outlets and they all turn off if you remove the card from the room power which makes charging devices while outside the room more challenging. When booking with Expedia, they don't tell you about the complimentary shuttle to/from the airport which is on the hotel website. You must arrange this ahead of time or they don't want to give it to you. Also late checkout prices are a robbery. They wanted $40 to check out at 5pm and $60 if checking out at 9PM which is more than the $55 room rate. The only direct flight to Shanghai is at 11:30PM so be prepared to pay or hang out at town all day. Overall a very friendly staff and great place to stay.
Stayed 4 nights in Mar 2019
Response from General Manager on 9 Mar 2019
Dear TJ, Thank you again for staying with us at Steung Siemreap Hotel. We are glad to hear that you enjoyed your stay with us. We also would like to thank you for pointing out the issue you had with the late check-out. We will update straight away our late check-out policy to make it more convenient and affordable for late night travelers. Thank you again for staying with us and we hope to welcome you soon again. Best regards from the whole Steung Siemreap Hotel team.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
The location was very convenient and the staff ext
The staff were extremely helpful and provided excellent service. The location makes it convinient to access a variety of services.
Stayed 3 nights in Feb 2019
Response from General Manager on 22 Feb 2019
Dear Arthur, Thank you for choosing our Hotel for your stay in Siem Reap. We are pleased to hear that you enjoyed your stay with us. Kind regards from the whole Steung Siemreap Hotel team.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Stayed 5 nights in Feb 2019
Response from General Manager on 18 Feb 2019
Dear Richard, Thank you for your great rating and review. We are proud and happy to hear that you enjoyed your stay with us. We wish you furthermore a great time in your holiday and we are looking forward to welcome you soon again. Kind regards from the whole Steung Siemreap Hotel team.

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the road is very busy the hotel is very peaceful. The staff are all very welcoming and helpful. The towels can vary in number so you need to keep a eye on that.
Stayed 6 nights in Feb 2019
Response from General Manager on 12 Feb 2019
Dear Helen, Thank you for choosing Steung Siemreap hotel for your stay in Siem Reap. We are glad to hear that you enjoyed your stay with us and we thank you about the information about the towels. We inform our housekeeping department straight away to ensure a better quality check. Kind regards from the Steung Siemreap hotel team!

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Fantastic location right in the heart of town but far enough away from the noise. Nice pool area but only gets sun in the morning. Staff were fantastic
Stayed 3 nights in Feb 2019
Response from General Manager on 8 Feb 2019
Dear Susan, Thank you for choosing Steung Siemreap Hotel for your stay and the great review and score. We are delighted to hear that you had a great experience. We wish you all the best and kind regards from the whole Steung Siemreap hotel team.

10/10 Excellent

Steve, New Hampshire, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good hotel with friendly and helpful staff; it's ideally located to enjoy Siem Reap's restaurants and nightlife.
Stayed 3 nights in Jan 2019
Response from General Manager on 28 Jan 2019
Dear Steve, Thank you for your great review. We are pleased to hear that you enjoyed your time with us. We are looking forward to welcoming you soon again. Best regards from the whole Steung Siemreap Hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with an ideal location. Short walk away from Pub Street, Old Market and Angkor Night Market. We took a couple of day trips arranged by the hotel. We also had the hotel pick us up and dropped off at the airport. Overall a great experience and I would highly reccommend a stay at this hotel.
Stayed 3 nights in Jan 2019
Response from General Manager on 19 Jan 2019
Dear valued guest, Thank you for choosing Steung Siem Reap hotel. We are glad that you enjoyed your stay at our hotel and we thank you for the great review to let other travellers know about our service. We wish you save travels and we hope we can welcome you one day again as our guest. Kind regards from the whole Steung Siem Reap hotel team.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, just outside the area where all the markets, pubs and restaurants are, and very close to the river. Stuff is very polite and helpful. Comfy room which had all the basic amenities.
Stayed 2 nights in Dec 2018
Response from General Manager on 4 Jan 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Thank you! Kind regards,

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2018

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This is a great place to stay. Immaculate rooms. Friendly and helpfull staff. Walking distance to pub street but far enough for a quiet nights sleep
Stayed 4 nights in Dec 2018
Response from General Manager on 2 Jan 2019
Dear Thomas, Thank you for staying with us at the Steung Siemreap Hotel. We are glad to hear that you enjoyed your time with us and we hope to welcome you one day again. Kind regards from the whole Steung Siemreap Hotel team.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The hotel is located very close to the Old Market, other shopping and restaurants. The room didn't look exactly like the picture but it was still very nice. The breakfast was wonderful! Staff was excellent.
Stayed 2 nights in Dec 2018
Response from Sokunthea But.(Mr) Asst.Operation Manager on 28 Dec 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! hope fully you will recommend us to your friend to come and staying with us and hope you will come to staying with us again! Thank you! Best regard,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位置理想,雖位於酒吧街附近,但環境清優。早餐每天有一點點的不同,水果新鮮美味。職員有禮,房間整潔,舒適。唯一是洗手間和浴缸去水稍遜,但整體感覺良好。
Stayed 6 nights in Dec 2018
Response from Sokunthea But.(Mr) Asst.Operation Manager on 28 Dec 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! hope fully you will recommend us to your friend to come and staying with us and hope you will come to staying with us again! Thank you! Best regard,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Sokunthea But.(Mr) Asst.Operation Manager on 28 Dec 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! hope fully you will recommend us to your friend to come and staying with us and hope you will come to staying with us again! Thank you! Best regard,

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and comfortable
I always stay at Steung on my bi-yearly visits to Siem Reap. They treat me well, the rooms are large and quiet, and you would struggle to find a more convenient location.
Stayed 1 night in Oct 2018
Response from Sokunthea But.(Mr) Asst.Operation Manager on 28 Dec 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! hope fully you will recommend us to your friend to come and staying with us and hope you will come to staying with us again! Thank you! Best regard,

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, facilities, & staff!
Time to get away, relax, spend time together. The hotel is within walking distance of most everything. Easy to arrange for transport to the temples, airport, or around town. Excellent service. The staff was very personable.
Stayed 6 nights in Oct 2018
Response from Sokunthea But.(Mr) Asst.Operation Manager on 28 Dec 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! hope fully you will recommend us to your friend to come and staying with us and hope you will come to staying with us again! Thank you! Best regard,