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Reviews of Holiday Inn Express & Suites West, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites West, an IHG Hotel
5420 Interstate Dr, Shreveport, LA

Reviews

8.0

Very good

Rating 10 - Excellent. 243 out of 539 reviews" "
Rating 8 - Good. 146 out of 539 reviews" "
Rating 6 - Okay. 74 out of 539 reviews" "
Rating 4 - Poor. 43 out of 539 reviews" "
Rating 2 - Terrible. 33 out of 539 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jon, Lafayette

Stayed 1 night in Apr 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property seems old and needs updating. Front desk staff was great- really friendly too. The hotel was very close to freeway. We could hear the traffic going by from our room.
Stayed 1 night in Mar 2024
Response from Michaela, City Manager on 11 Apr 2024
Thank you!

2/10 Terrible

Andrew

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
DO NOT STAY HERE! We walked into our room and it was so hot and humid. It had a really bad smell. Our floors were dirty, it is extremely outdated. We had our 5 month old baby with us and this was not the place for us. To top off our stay as we settled for bed we saw a big roach on our wall. We called the front desk, they asked to relocate us to a different room but other rooms would have been just as bad. We asked for a refund but they refused due to booking through a third party. We contacted Expedia and they contacted the property and they still refused. We paid almost $200 for a room that appeared to be a $50 room. If you like to be able to sleep and rest in peace without the thought of bug crawling in your room then do not stay here! We had our family staying in a different room and their room was just as dirty. We stayed here as we read previous reviews and it showed that it was a clean and perfect place to stay. However, it is not what people say to be.

10/10 Excellent

diana

Liked: Cleanliness, staff & service, property conditions & facilities
great location and very quiet for an airport location
Stayed 1 night in Mar 2024
Response from Michaela, City Manager on 21 Mar 2024
Thank you!

2/10 Terrible

Qiana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The faucet in the tub shot out from the wall landing on my foot injuring it badly. Jules the general manager was very nonchalant, rude, abrupt, and unconcerned about this situation. When i inquired about her superior to escalate my concern jules informed there is no one and that she was the head boss of this company and chain. We'll see about that!!
Stayed 1 night in Mar 2024

10/10 Excellent

Kristol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. Especially after a long day of flights.
Stayed 1 night in Feb 2024
Response from Michaela, City Manager on 7 Mar 2024
Thank you!

8/10 Good

LATOYA

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good hotel but issue with room
The hotel itself was good but a very small lobby. I liked that it had a small grocery area to buy chips, candy, soda and small food items. It even had board games you can check out to play. The lady that checked us in was excellent, she was friendly and efficient. The breakfast was really tasty and fresh surprisingly. The lady in the breakfast area was also nice and helpful. She kept the food stocked. My only complaint was once we entered our room it had a strong smell of coffee. My husband started inspecting the bed to make sure it was clean and discovered a huge stain of coffee wasted on the sheets. The stain was also on the side of the mattress. The cleaning person tried to hide the stain by tucking it toward the back of the bed. It was freshly wasted coffee because the smell was overpowering. I'm appalled that the cleaning person would even think that was acceptable to leave like that. Even more so to think the guest was not going to smell it and discover. We went back downstairs to notify and the manager over housekeeping was there and we showed the pictures. He instantly apologized and said he would correct it. Him and another employee went upstairs cleaned the mattress and put freshly sheets and pillowcases on the bed. They also recleaned the counter tops and dressers as they weren't cleaned. Loved the way he handled it. I loved the fact our room had 2 tvs and sitting area. The customer service was on point from all we interacted with. Would stay again.
Stayed 1 night in Feb 2024
Response from Michaela, City Manager on 7 Mar 2024
Thank you for your feedback. I want to apologize that we did not meet our expectation of providing you a perfectly and sanitized room. Reading through your review, I was thrilled that the team reacted appropriately and resolved the issue. Please know that the Housekeeping Supervisor addressed and retrained the housekeeping team.We look forward to your return.

8/10 Good

Robert

Travelled with partner
Liked: Staff & service
It’s a typical Holiday Inn
Stayed 1 night in Feb 2024
Response from Michaela, City Manager on 7 Mar 2024
Thank you.

6/10 Okay

Shandrale

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not best but not worse
The young man that checked us in was the only friendly face I seen. The room felt comfortable but it was uncomfortable due to staff. Room was cleaned by housekeeping and we didn’t have any towels. My husband asked at the front desk just for the lady at the front to not say a thing just throw it at him. It was already hard on us because we traveled to Shreveport for our Aunts funeral. We spent most of our time outside of the hotel just to feel at peace.
Stayed 2 nights in Feb 2024
Response from Michaela, City Manager on 7 Mar 2024
We are disappointed that you did not receive outstanding and friendly service. We understand the importance of customer service and we commit to do better. I hope you will stay with us again.

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staffs, excellent breakfast and service.
Stayed 1 night in Jan 2024
Response from Michaela, City Manager on 8 Jan 2024
Thank you!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and staff was excellent
Stayed 1 night in Dec 2023
Response from Michaela, City Manager on 19 Dec 2023
Thank you! We are pleased you enjoyed your stay.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden treasure!
From check in, (love the tub), Spacious room with comfortable bed and great breakfast to check out, super friendly staff!
Stayed 1 night in Dec 2023
Response from Michaela, City Manager on 19 Dec 2023
We love that we are your hidden treasure. Thank you!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the better hotels near the airport
Was here for a two-day business trip, and for the location, this seems like the nicer hotel that's available. So if you're looking to be close to the airport, I would say this is your best/better bet. It was as clean and well-kept as you would expect a Holiday Inn to be. I actually walked here directly from the airport (and to the airport the next morning) and it was less than 10 minutes overall and easy - no one bothered me, and a Lyft was easy to find when I needed one early the morning I needed to work in downtown Shreveport. Nothing really bad to say on my end at all, but just wanted to give the heads up on this specific location for a hotel in this general area of Shreveport. Would definitely stay here again if I get assigned to come back to this city.
Stayed 2 nights in Oct 2023
Response from Michaela, City Manager on 11 Dec 2023
Thank you for your review, we are pleased you are happy with your accommodations. We look forward to your next visit.

6/10 Okay

Darcy

Stayed 1 night in Dec 2023
Response from Michaela, City Manager on 29 Dec 2023
I apologize that we did not meet your expectations, our goal is to always provide a meticulously clean and well maintained hotel. I hope that you will try us again on a future stay so we can prove to you that we can achieve our goal.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place, we had a good stay.
Stayed 1 night in Nov 2023
Response from Michaela, City Manager on 29 Nov 2023
Thank you!

6/10 Okay

Jameelah

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Michaela, City Manager on 29 Nov 2023
Thank you!

10/10 Excellent

Jeffrey

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michaela, City Manager on 16 Nov 2023
Thank you!

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very comfortable. The staff was friendly and we were very pleased with our stay.
Stayed 1 night in Nov 2023
Response from Michaela, City Manager on 14 Nov 2023
Thank you for sharing your experience with others. We are pleased you enjoyed your stay and look forward to having you return.

10/10 Excellent

Louis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked 3 rooms and all were in excellent shape. Courteous staff at front desk were also great!!!
Stayed 2 nights in Nov 2023
Response from Michaela, City Manager on 14 Nov 2023
Thank you for choosing our Holiday Inn Express & Suites Park Plaza. We look forward to your return.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
WiFi signal was weak on the 1st floor, where I was near Lobby.
Stayed 3 nights in Oct 2023
Response from Michaela, City Manager on 7 Nov 2023
Thank you for your outstanding rating of your stay with us. Our team works hard to provide a clean and well maintained hotel with outstanding customer service. I understand how important WiFi is to our guest, and we will be working to correct our signal.

10/10 Excellent

Abdus

Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience excellent
Stayed 2 nights in Oct 2023
Response from Michaela, City Manager on 1 Nov 2023
Thank you!

4/10 Poor

Norvel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Business trip
TV Chanel’s available was poor. AC did not work in first room. Pillows were terrible. Roaches in breakfast area. Artificial eggs were awful.
Stayed 2 nights in Oct 2023
Response from Michaela, City Manager on 18 Oct 2023
I want to start by apologizing that you were less than happy with your stay. I have reviewed your comments and will be working with the team members at the hotel to improve the service and the environment. Thank you for sharing your experience with us. I make a commitment that we will do better.

2/10 Terrible

Whitney, St Rose

Stayed 4 nights in Oct 2023
Response from Michaela, City Manager on 7 Nov 2023
I am sorry that we did not provide you with outstanding customer service and a clean and well maintained hotel. We commit to do better and ensure that we provide an experience that our guests will leave with having had a great experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Michaela, City Manager on 11 Oct 2023
Thank you

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023
Response from Michaela, City Manager on 11 Oct 2023
Thank you!

6/10 Okay

Ashley

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was amazing and the hotel was nicely updated, but the location is super sketchy and the entire place is humid and musty.
Stayed 1 night in Sep 2023
Response from Michaela, City Manager on 11 Oct 2023
Thank you for sharing that our staff is amazing and the hotel is clean and well maintained. We strive hard to ensure that our guest feel welcomed when staying with us.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Michaela, City Manager on 11 Oct 2023
Thank You!

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Michaela, City Manager on 11 Oct 2023
Thank you!

10/10 Excellent

Robbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Michaela, City Manager on 25 Sept 2023
Thank you!

10/10 Excellent

Jasmyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel fantastic staff
Stayed 1 night in Sep 2023
Response from Michaela, City Manager on 25 Sept 2023
Thank you for letting us know about your experience.

2/10 Terrible

Whitney, St Rose

Stayed 2 nights in Sep 2023
Response from Michaela, City Manager on 12 Oct 2023
I apologize that you found our Holdiay Inn Express Unacceptable. We strive to ensure our guest receive a clean and well-maintained hotel and they are greeted with outgoing and friendly individuals.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Super clean, good AC, good staff and great breakfast
Stayed 3 nights in Sep 2023
Response from Michaela, City Manager on 25 Sept 2023
We are thrilled that you enjoyed your stay and we provided you with great service and a great room.

8/10 Good

Jeffrey Alexander

Stayed 1 night in Sep 2023
Response from Michaela, City Manager on 11 Oct 2023
Thank you!

8/10 Good

Edwin, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Good breakfast. Quick in and out.
Stayed 1 night in Aug 2023
Response from Michaela, City Manager on 25 Sept 2023
Thank you!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Michaela, City Manager on 25 Sept 2023
Thank you!

4/10 Poor

Frank, Morris

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The area was posted as high crime and to lock all doors. We did not feel comfortable staying there, so we left and stayed another place.
Stayed 1 night in Aug 2023
Response from Michaela, City Manager on 25 Sept 2023
We are sorry that you did not feel comfortable with our location. To ensure our guest safety needs are met we do provide overnight security, an updated security system and several process. Our goal is to provide the most secure location for the area.

2/10 Terrible

Roman

Stayed 1 night in Aug 2023
Response from Michaela, City Manager on 25 Sept 2023
I am sorry that we did not meet your expectations while staying with our Holiday Inn Express & Suites. We take great pride in our facility and our service and hope that you would look to try our hotel again.

10/10 Excellent

Abigail

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here overnight for a road trip and it was clean, easy and affordable! Staff were all very nice!
Stayed 1 night in Jun 2023

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I booked this room at the wrong location. Bob Ross would have called it a "Happy Accident." While I booked a room that was 15 minutes out of the way, I couldn't have been more pleased! Chandler greeted me with a smile when I walked in the door. He was upbeat, professional and had a contagious smile. What an outstanding young man.The parking lot and the hotel were clean and well lit. Our room was clean and comfortable. They had free hot or cold continental the pool area was well kept. I would highly recommend this hotel. And it is close to the airport.
Stayed 1 night in Jun 2023

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness
Airport property. Convenient to Shreveport Regional so you should expect the air traffic noise. Not that bad actually.
Stayed 1 night in Jun 2023

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained, check in clerk was very nice and helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Clayton

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in I told them my room was supposed to have a king size bed. They gave me 2 queen beds and a third floor room. I needed first floor because I have a dog. She was very nice and finally got it straightened out. I did not care for being charged 75$ non refundable for dog . I think you should at least get half back if everything checks out. Our dog is small and very well trained and up to date with everything
Stayed 1 night in Apr 2023

10/10 Excellent

Tammy

Stayed 1 night in Apr 2023

6/10 Okay

Alicia, Waco

Disliked: Staff & service, property conditions & facilities
For the price this hotel is not up to par!
Stayed 1 night in Apr 2023

2/10 Terrible

Kelvin

Travelled with family
Disliked: Staff & service, amenities
I dont know her name but 1 of the front desk workers is very rude & needs to be fired.
Stayed 1 night in Mar 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very safe feeling. I was a single elderly female visiting for a family medical issue and I needed a last minute hotel. I would definitely recommend this hotel.
Stayed 1 night in Mar 2023

8/10 Good

Tiffani

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2023

8/10 Good

Renae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was nice, clean and very friendly staff. However, the area around the hotel is very ghetto looking, Dirty. I wished that was something a person could know when booking.