Lobby

Reviews of Country Inn & Suites by Radisson, Shreveport-Airport, LA

2.5 out of 5

Reviews

6.4
Rating 10 - Excellent. 250 out of 1002 reviews" "
Rating 8 - Good. 219 out of 1002 reviews" "
Rating 6 - Okay. 162 out of 1002 reviews" "
Rating 4 - Poor. 129 out of 1002 reviews" "
Rating 2 - Terrible. 242 out of 1002 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

William

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Trash left on hallway, carpets filthy, sink was blocked...
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello William,We appreciate your feedback and apologize for any inconvenience caused during your stay. We strive to maintain cleanliness throughout the hotel and will address these concerns with our team for improvement. Please feel free to reach out to our management for further assistance.

4/10 Poor

fred

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room smelled of mold. Pillows small and flat. AC unit broken display had to guess temp. Had to adjust several times
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello fred,We value all feedback and apologize for any inconvenience caused during your stay. Your comments have been shared with our team for further review and improvement. Thank you for bringing these matters to our attention.

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello David,We're sorry to hear you didn't fully enjoy your stay. Please don't hesitate to contact us with any feedback you may have so we can improve our services.

4/10 Poor

Lena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Country Inn & Suites on 13 May 2024
I apologize, If you could give me a call I would be happy to speak with you .

10/10 Excellent

Lee, Shreveport

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and convenient
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Lee,We are pleased to hear that you found our hotel comfortable and convenient during your stay. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Shawdra, Shreveport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Shawdra,We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again in the future.

10/10 Excellent

Lacorsica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Lacorsica,We're pleased to hear you found our rooms clean during your stay. Your feedback helps us maintain our high standards of cleanliness. Thank you for choosing to stay with us.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and polite staff! Went above and beyond to ensure that all was well with the room. The absolute best customer service. Thanks again. The staff at front desk deserve a raise and a promotion again thanks!!
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Jacqueline,Thank you for your glowing review of our staff! We are delighted to hear that they provided excellent customer service during your stay. Your kind words will be shared with the team to recognize their hard work and dedication. We hope to welcome you back again in the future.

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get around
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Jermaine,We're thrilled to hear that you found our location convenient for your stay. Our team hopes you had a wonderful time exploring the area. Feel free to reach out if you have any other feedback to share.

8/10 Good

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Jermaine,We appreciate your feedback and are glad that you found our hotel convenient for your stay. We strive to provide a comfortable experience for all our guests. If you have any other comments or suggestions, please feel free to share them with us.

10/10 Excellent

Laquita

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very displeased with the property!!
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Laquita,We appreciate your feedback and regret to hear about your experience. Feel free to reach out to our management team to further discuss any concerns you may have. Thank you for bringing this to our attention.

2/10 Terrible

Melissa

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
They would not accommodate check in in at 2, would not provide additional needed toiletries and towels. Room telephone and alarm clock did not work. People in parking lot late drinking and in the morning when I went out to my car there were beer cans in the lobby entrance.
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Melissa, We're sorry to hear about your experience. Please feel free to contact our management team directly to address your concerns further. We appreciate your feedback and will use it to improve our services for all guests.

10/10 Excellent

Shawdra, Shreveport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Shawdra,We appreciate your feedback and are pleased to hear that you had a great experience during your stay. Thank you for choosing our hotel for your accommodation needs, and we hope to welcome you back again in the future.

2/10 Terrible

Tamekia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 18 Apr 2024
Hello Tamekia, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any feedback you may have so we can address any concerns effectively. We value all guest input to enhance our services.

2/10 Terrible

Hugh

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Hugh,We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you would like to share, so we can address any concerns you may have. We value your input and hope to have the opportunity to welcome you back in the future.

8/10 Good

John

Business traveller
Liked: Staff & service
It was great right by the airport
Stayed 4 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello John,We're delighted to hear you found our hotel's location near the airport convenient. Your feedback is appreciated as we strive to offer a convenient stay for all our guests. Should you have any future concerns, feel free to reach out to our management team for further assistance.

6/10 Okay

Sharron

I’ve stayed at this location a few times,The staff is always nice. The carpet could be cleaned, my bed and restroom is always clean. but over all it was ok. This location is having plumming repairs which wouldn’t have been a problem, but they did not notify the guest that the water would be shut off for a few hours before we arrived. My room flooded due to the rain, I had a no fault of the hotel Managment or staff, however the manager did take care of me. I would stay in the future when the plumming issues are fixed
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Sharron,Thank you for sharing your detailed feedback with us. We appreciate your kind words about our friendly staff and cleanliness standards. We apologize for any inconvenience caused by the plumbing repairs and appreciate your understanding. Your comments will be shared with the team for improvements. We hope to host you again once the plumbing issues are addressed.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Donald,We are thrilled to hear that you had such a wonderful experience during your stay with us! We hope to welcome you back again soon for another fantastic stay.

6/10 Okay

Mckinzie

Liked: Staff & service
Front Desk evening lady real nice. House keeping was noisy in the hall way. Shower didn’t have a curtain
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Mckinzie, We appreciate your kind words about our staff. We regret any inconvenience caused by noise and maintenance items. Your feedback has been noted for our improvement. Thank you for choosing to stay with us.

6/10 Okay

DILVIO, Longview

Disliked: Property conditions & facilities
Hotel looks run down.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello DILVIO, We appreciate your feedback and will share it with our team for further review. Your comments help us improve our services for future guests. We value your input and hope you consider staying with us again in the future.

10/10 Excellent

Derrick

Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Derrick,We are thrilled to hear that you had a wonderful stay with us! If you have any more feedback to share, please don't hesitate to contact us. We hope to welcome you back soon for another fantastic experience!

6/10 Okay

Nelson

Business traveller
Liked: Staff & service
To begin with, the mini fridge had a box with food in it from previous guest, a pair of earrings on the bathroom floor plus hairs as well, the bathroom bin had some tissues in it so I don’t think they are paying attention to cleanness.
Stayed 1 night in Mar 2024
Response from Country Inn & Suites on 26 Mar 2024
I apologize for your experience and hope you can give us another chance to make a diffence.

6/10 Okay

Chaston

Travelled with partner
Disliked: Amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Chaston, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments help us improve our services for future guests. If you have any further concerns, please contact our management team directly for further assistance.

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very very dirty we didn’t like it. No have cable no tv channels poor breakfast dirty place. spend to much money for this room for nothing.
Stayed 1 night in Feb 2024
Response from Manager on 13 Mar 2024
Hello Maria, We regret to hear about your disappointment in the cleanliness of the room and other amenities. Guest feedback is valuable; your concerns will be shared with the relevant team for their review and improvement. We thank you for taking the time to share your thoughts with us and hope you'll consider reaching out to management directly for further assistance.

2/10 Terrible

Sara

Disliked: Staff & service, property conditions & facilities
It took the front desk staff (singlular person) almost 30 minutes to greet us in the front. There was a gentleman smoking weed by the front door and people cursing and yelling the entire night. We only stayed for a couple hours and then left.
Stayed 1 night in Mar 2024
Response from Country Inn & Suites on 5 Mar 2024
I apologize for the inconvenience of your wait and the unfortunate gentleman by the door. We work diligently to provide a safe and comfortable environment.

6/10 Okay

Judy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Judy, We appreciate you choosing our hotel for your stay and we hope you had a pleasant experience. If there are any specific areas you feel we could improve on, please do not hesitate to contact us directly. We value your input and look forward to welcoming you back soon!

4/10 Poor

LD

Disliked: Cleanliness, property conditions & facilities
Run down and in need of rehab. Door to room sticks, have to push it hard to get in. Sofa was broke down, could not use it. Bath tub had hair in it, no shower curtain, tiles off the wall in toilet area. TV remote busted, when I got another one from front desk, it was broken too...but it worked. Breakfast was to start at 7am, no one in sight, no one at front desk, no one in breakfast area. I looked inside one of the buffet trays and found eggs and sausage from yesterday or some other day, terrible...I will not stay there again.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello LD,We are sorry to hear about the issues you encountered during your stay. We appreciate you bringing these matters to our attention and apologize for any inconvenience caused. Your feedback will be shared with the management team to ensure improvements are made. Thank you for your comments, they are valuable to us.

8/10 Good

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside was the low water pressure in my room. Great property and amenities. Clean rooms and friendly staff.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Jordan,Thank you for sharing your feedback with us. We appreciate your kind words about our property, amenities, cleanliness, and friendly staff. We will certainly look into the water pressure matter to ensure a comfortable stay for all our guests in the future.

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When I got there and checked in they didn’t have a room with double beds like I rsv’d for so I had to share a bed with my sister in law. Once we were in the room the tv wouldn’t work then I noticed we had the wrong remote control for the tv that was in the room. There were dirty sheets and towels in the hallway with the cart and absolutely no workers. They had one person wrkin all night. I finally got the guy at the desk to come and look at the tv and he had to download a remote to my phone to wrk the tv. We didn’t have towels in the bedroom. It was a complete disaster!!! This is were we stay when we come in town so this was very disappointing all this took place after they had already taken the money out of my account so you would think you had what you asked for. I couldn’t get my money back or anything. I just didn’t appreciate the service in any way this visit. I hope things are different the next time if there is a next time
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Stephanie, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues with our team to prevent such occurrences in the future. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience next time.

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with our stay
Stayed 2 nights in Feb 2024
Response from Manager on 23 Feb 2024
Hello Jim,We are glad to hear that you were happy with your stay at our hotel. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back in the future for another enjoyable experience.

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Juan, We apologize for any inconveniences during your stay. Please contact us directly to discuss your experience further. We value your feedback and would like to address any concerns you may have.

4/10 Poor

Christie.

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 13 Apr 2024
Hello Christie.,We are sorry to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and aim to address any issues to improve our services.

6/10 Okay

David L

Disliked: Cleanliness, staff & service, property conditions & facilities
Meh
Stayed 1 night in Dec 2023
Response from Staff on 16 Feb 2024
Thank you for your review.

10/10 Excellent

Antroneika

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 9 nights in Jan 2024
Response from Manager on 16 Feb 2024
Hello Antroneika,Thank you for your feedback about the easy parking at our hotel. We appreciate hearing positive comments like yours and we're glad that you found our parking accommodations convenient.

10/10 Excellent

Latoya

Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Latoya,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. If you have any additional feedback or suggestions, we encourage you to contact our hotel directly. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was the best and everyone was so friendly thanks
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Jacqueline,We are delighted to hear that you had an exceptional experience with our customer service team. Our goal is to ensure that every guest feels welcome and well taken care of during their stay. Thank you for your kind words, and we look forward to welcoming you back in the future.

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service!
Horrible! We prepaid and reserved a room a week ahead of time. When we arrived they said they had no rooms available. The guy at the front desk was very unhelpful and refused to refund my money. He said his manager would do it later when she gets back from vacation. They knew they had no rooms in advance according to this guy and made no attempt to call and refund our money ahead of time. Do not book here!
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Mary, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced upon arrival. Our team does their best to ensure all reservations are honored, and we're sorry that we were unable to accommodate you. We encourage you to reach out to our management team directly so they can address your concerns more thoroughly. We appreciate your feedback and value your patronage.

2/10 Terrible

Angela

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I would not recommend this place as a pet motel/ not a hotel and I travel almost every weekend that was horrible. And the nerve to want pictures y’all need help
Stayed 3 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Angela,Thank you for your feedback regarding your recent stay at our establishment. We apologize if we did not meet your expectations as a pet-friendly hotel. Our goal is to provide a comfortable experience for all guests, and we appreciate your input. If there is anything specific you would like us to address, please contact our management directly. Your feedback is valuable to us as we continuously strive to improve our services.

2/10 Terrible

Nicolla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this property was truly horrendous, dirty as soon as you walked into the fouer of hotel, no air condition in the common areas or the elevator, when we arrived in the room yhere was no toilet paper or hair dryer !! There were buckets set up in the hallways catching water leaking through the ceilings when i went down and asked about toilet paper and hair dryer i was told its aupplied by request!!! So i said again even toilet paper? And was tild it should have 1 rill per room. No smoke detector in room or main area just wites in the ceilings!! Makes me question ever usuing expedia again, ive used expedia for many years and to be affiliated with this proerty is unacceptable and shows you do no personal vetting of property's that you sell time in
Stayed 2 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Nicolla, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to maintain high standards of cleanliness throughout our property, and we will make sure to address the issues you mentioned. Our amenities such as toilet paper and hair dryers are available upon request to minimize wastage, but we apologize if this was not communicated clearly to you. Rest assured, we take the safety of our guests seriously and will look into the smoke detector concerns you mentioned. We appreciate your loyalty and hope to have the opportunity to welcome you back in the future.

6/10 Okay

George

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room not ready
The room wasnt ready when we got there ar 3. Had to wait 25 minutes and we needed to be somewhere. Breakfast was great 2 biscuits left. Not much to chose from. . Room was clean
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello George, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the wait upon arrival. We appreciate your kind words about our breakfast. We strive to provide a variety of options for all guests. We're glad to hear that your room was clean and met your expectations. We value your comments and hope to welcome you back in the future.

4/10 Poor

Michael

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Michael, We value your opinion and would love to hear more about your stay. Please reach out to us directly so we can address any concerns you may have had.

8/10 Good

TyNeshia

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 10 Feb 2024
Hello TyNeshia,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad to hear that you enjoyed your time with us. If there's anything specific you would like to share about your experience, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Albert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Albert,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to hear that you had an enjoyable experience during your time with us. We strive to provide exceptional service and comfortable accommodations, and we are pleased to have met your expectations. If you have any additional comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future!

2/10 Terrible

Michael

Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Michael,We're sorry to hear that your experience fell short of expectations. We would appreciate it if you could reach out to us directly with any specific feedback. Our team values your input and would love the opportunity to address any concerns you may have had.

8/10 Good

Cedric

Stayed 2 nights in Feb 2024
Response from Manager on 6 Feb 2024
Hello Cedric,Thank you for choosing to stay with us and taking the time to rate your experience. We value your feedback and hope to have exceeded your expectations during your stay. If there is anything specific you'd like to share about your experience, please feel free to reach out to us directly. We appreciate your business and look forward to hosting you again in the future.

8/10 Good

gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was nice and helpful
Stayed 2 nights in Feb 2024
Response from Manager on 6 Feb 2024
Hello gwendolyn,Thank you for taking the time to share your feedback. We are delighted to hear that our team provided excellent service during your stay. We strive to ensure that all our guests feel welcomed and supported throughout their visit. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Andrew

Travelled with family
Even though I had reservations. This location overbooked their rooms. My room was canceled. I drove in from Ft. Worth Tx. Just to find out I did not have a room. Worse customer service I have ever experienced.
Stayed 1 night in Feb 2024
Response from Manager on 3 Feb 2024
Hello Andrew,We apologize for any inconvenience caused due to the overbooking situation. Our team strives to provide excellent customer service and we regret that we fell short of your expectations. We understand your frustration and apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention.

2/10 Terrible

CHIRAG

Response from Manager on 6 Feb 2024
Hello CHIRAG, We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our hotel directly to share any specific feedback so that we can address any issues appropriately. We hope you will give us another chance in the future to provide you with an exceptional stay.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, room comfort
Good job
The folks who were working there seemed to be working hard to do a great job. This is not a resort but I did not sign up for a resort Good job
Stayed 1 night in Feb 2024
Response from Manager on 3 Feb 2024
Hello Alan,Thank you for taking the time to share your feedback with us. We appreciate your recognition of our hardworking team. It is our aim to provide a pleasant experience for all our guests, and we are glad to know that we met your expectations. We value your patronage and hope to welcome you back in the future.

2/10 Terrible

Laila

Disliked: Amenities, property conditions & facilities
They are unde staffed, breakfast is poor they lie and say that the rooms will be serviced every 3 days, I Stayed for 5 days and my room never got cleaned, tub had dirt and hair, the bed only had one sheet and a comforter on top the area is dangerous and ran down. You get what you pay for
Stayed 5 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Laila,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced during your time with us. We take all guest comments seriously and will address the issues raised with our team. We appreciate your understanding and hope to welcome you back in the future for an improved experience.