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Reviews of The Manoah Boutique Hotel

4 out of 5
The Manoah Boutique Hotel
Shoal Bay East, Shoal Bay Village, Shoal Bay

Reviews

8.4

Very good

Rating 10 - Excellent. 27 out of 50 reviews" "
Rating 8 - Good. 11 out of 50 reviews" "
Rating 6 - Okay. 8 out of 50 reviews" "
Rating 4 - Poor. 1 out of 50 reviews" "
Rating 2 - Terrible. 3 out of 50 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are attentive, friendly, & customer service oriented! The property is beautiful. Well appointed grounds, bar, pool & lounge area. And the rooms are large & well appointed!! 5 star facility & staff! Located directly on Shoal Bay-the most beautiful, quiet, white sand beach I Anguilla!! Several walkable beach restaurants located on the beach & an easy walk from Manoah. Love love love Manoah & all its staff . We Will definitely be back & highly recommend a stay here on beautiful Shoal Bay!
Stayed 7 nights in Apr 2024

8/10 Good

MARIO

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Myriam, Carolina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Property, Staff is A
Stayed 5 nights in Mar 2024

8/10 Good

David

Staff rooms and beach
Stayed 3 nights in Mar 2024

2/10 Terrible

Elena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We love coming to Anguilla and have stayed at multiple resorts within a wide price range around the island. Manoah is at the very bottom of our list, mostly because of the poor customer service. The location is wonderful: You are on a gorgeous Shoal beach, and The Manoah Hotel itself is a beautiful property. Unfortunately, these breathtaking surroundings are overshadowed by numerous issues of The Manoah experience: Maintenance, security, and cleanliness concerns: broken front door, broken balcony door with a huge open gap, hair in the bathroom, dirty floors, wrong bed configuration, and the list goes on. Some issues were addressed eventually, resulting in a lengthy check-in process that ate up our first day. Other concerns the hotel simply denied. Emails to the main address (listed online) went unanswered due to "technical outages". Expedia did send a note a month ago about technical outages with two emails to contact the property but no mention that the email had changed. Some issues like the broken door never got fixed, and small issues like empty soap bottles we simply gave up on and never reported. The hotel did eventually respond offering a small compensation for a fraction of our first-day cost. Poor Internet connectivity. There are multiple wifi options but none of them were stable anywhere. The signal is weak to do anything but occasionally check your email. In summary, there are well-managed hotels in the area, just not The Manoah. Enjoy beautiful Anguilla!
Stayed 3 nights in Mar 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location! We didn't get to ALL the beaches on the island, but from the several we did visit, this was by far the best beach. We stayed in unit 302 - so spacious and right on the beach. We kept our doors open all night and listened to the ocean. The entire staff was excellent. Continental breakfast was O.K. but worked for us. The only negative is that we did not have hot water the first day (but they fixed it quickly) and the mattress in the room was awful.

8/10 Good

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and access to beach
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria Leonarda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sea is wonderfull the hotel in georgous The room was spectacular for everything I think that everibody in a life must be there One of the best beach in the world and the Hotel is there!! With every own confort for everyone Thanks so much The Manoah Thanks so much Anguilla for your existing
Stayed 6 nights in Mar 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best bang for the buck large rooms view service
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a great location. Will be back!
Stayed 4 nights in Feb 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only reason that I gave it four stars versus five stars is there was one bartender that was not friendly at all almost rude, She made us feel very unwelcome. Each time my daughter ordered a drink, she said “it will a while” because she was busy when there was no one else waiting for drinks, The last straw was when we sat at a table for four, because we wanted to sit closest to the ocean, and she was put out because she had to remove the other place settings.. We ended up walking over to the restaurant next-door for dinner because we just didn’t wanna deal with the attitude.
Stayed 2 nights in Mar 2024

6/10 Okay

Mohamed

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful island property needs repairs but couldn’t ask for a better view rooms are huge and everything you need inside. The breakfast is included but lacking no options all carbs not impressed.
Stayed 1 night in Feb 2024

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Island hoping
Just amazing.....❤
Stayed 3 nights in Jan 2024

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate to give such an amazing review because then everyone will want to go here! We absolutely loved everything about this place! The staff was so kind and helpful, it was super clean, the views were great, the beaches were beautiful. All of it!! Highly recommend!
Stayed 3 nights in Dec 2023

10/10 Excellent

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is on the best beach ever. It's the best location if you want to enjoy the sand and water. Pristine water, soft sand, a true paradise. We stayed in the "Liz" building closer to the beach. The room was GIANT. We were very impressed with the comically high ceilings and ultra comfy bed. There were fans all over (even on the huge balcony) which was also a helpful, classy touch. Air conditioning was great and not super loud. The restaurant on site and the neighbouring restaurant were a bit expensive for pub fare, but the Manoah makes a good pizza and excellent ribs, so there are some budget options as well. Going off site to other shoal bay restaurants within a quick walk will still have the same service fees tacked on that you find at the hotel. The only other "heads up" is that the room water (as many others noted) doesn't get *that* hot, but it's not a cold shower, albeit not as hot as we're used to at home. Manageable. The room also had some white noise with the waves crashing on the beach right outside the room, plus the fans and AC, and occasional rain sounds on the roof; but if you sleep well with some white noise like we do, it will be absolutely comfortable (other than the "is it raining? It seems louder than a minute ago?" Questions I found myself asking my husband (yes, it was raining). I'd return in a heartbeat and would encourage anyone looking for a relaxing spot in a beautiful hotel on the perfect beach to do the same.
Stayed 2 nights in Nov 2023

6/10 Okay

Luca, Stuart

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property is amazing but not the service .the room was never well cleaned, the shower was broken …… it could be the best place to stay in Anguilla , but they have to improve the service
Stayed 3 nights in Jun 2023
Response from Ren on 15 Jun 2023
Thank you Mr. Stewart for your feedback . It sure helps us to improve in areas in which we have fallen short. We are indeed sorry to learn that we have not met your expectations and do apologize for any inconvenience; however, we certainly wish that you would have brought these matters to our attention during your stay, to enable us to resolve them and enhance your experience. Please be assured that this is not the standard of the Manoah, so we are truly grateful for your feedback.We trust that this has not completely blackened your outlook on the hotel and will one day return and give us the opportunity of a second chance with improved service.Thank you for your patronage and best regards.Ren

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Ren on 28 May 2023
Thank you Andrea for your feedback. It it always helpful to know about our guests experience so that we can improve upon any areas that we have fallen short. We are indeed happy that you enjoyed your stay and look forward to welcoming you again in the future.Thanks again and best,Rene

10/10 Excellent

Mike

Stayed 2 nights in May 2023

4/10 Poor

edel

Travelled with family
Disliked: Staff & service, amenities
The service was very poor.
Stayed 4 nights in Apr 2023
Response from Ren on 4 May 2023
Hello Edel,Thank you for your feedback, as this allows us to target specific areas that need improvement. We are indeed sorry that you have received poor service and will certainly pass on your feedback to the management team to rectify this immediately.We can assure you that this is not our regular standard and trust that we will have another opportunity to serve you and prove otherwise.Thanks again for your patronage and your review.Best regards,Ren

6/10 Okay

Itsushi, San Diego

Stayed 4 nights in Apr 2023

10/10 Excellent

Raul

Stayed 4 nights in Apr 2023

2/10 Terrible

Katherine

Disliked: Staff & service, property conditions & facilities, room comfort
Million Dollar View 2 Cent Management
This property is extremely poorly managed. The rooms in the Deanna building are poorly kitted out. Our bed was rock hard. The bedding was flimsy. We found out from staff that this situation happens frequently. Rather than buying new mattresses, management makes the housekeeping staff solve the problem. We did switch rooms. The manager never appeared to apologize. Front desk employee were rude. This property is for sale. This property is for sale.
Stayed 7 nights in Jan 2023
Response from Ren on 4 May 2023
Thank you Katherine for your review, as it always help to improve in areas in which we fall short. We are certainly sorry for the inconvenience of you having to move to another room because your bed was to hard and was not to your liking. Unfortunately, we are unable to satisfy the personal needs of each guest when it comes to bed requirements. Some guests require hard bedding, while others soft bedding. There have been times when we have had to fulfill requests like a sheet of plywood under the mattress to make beds more firm; the point is, everyone has different needs, which sometimes mean that if those needs cannot be met in one room, and can in the other, then the issue is solved. If the Housekeeping Manager/department can resolve it, then why not?We certainly apologize for the 'rude' behavior of the Front desk employee. This is never acceptable and is certainly not the hotel's standard. We wish that you would have requested to see management right there and then, so that could have been dealt with immediately. Rest assured that it will still be dealt with.As for the sale of the property, this rumour has been circulated for years; however, we suppose that anything is/can be for sale if the price is right.Thanks again and best regards,Ren

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2023

6/10 Okay

Lucy, Hollis Hills

Travelled with group
Liked: Cleanliness, property conditions & facilities
Go for the beautiful beach, but service timing and food options could use improvement.
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet beach visit with toddler
This hotel is beautiful and the grounds are breathtaking. We arrived from St Martin on the ferry and rented a car (delivered to hotel). Our room was spacious and had a spectacular view of the water. The pool felt luxurious and had a few shallow parts for our toddler to enjoy. Breakfast was served at the beach front restaurant and had a small but decent selection of items. Service was fantastic and Lamare at the pool was especially kind to our toddler daughter, finding her pool floaties and toys on each occasion. We had an issue with the bill at checkout that was promptly handled by the management in a manner that lived up to the wonderful service we had received to that point. You do need a car if you would like to explore the island. We dined at Ben’s Pit Stop two nights in a row since it was so good. Anguilla is a place to escape to if you enjoy quiet, secluded beach time.
Stayed 2 nights in Feb 2023

10/10 Excellent

Almog

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2023

8/10 Good

DARYL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved the location and the size of the rooms. The beach location was perfect, and the staff were so friendly. we did not care for the mattress - very hard and uncomfortable. Breakfast was very good and quick but dinner was very slow although the food was excellent.
Stayed 4 nights in Feb 2023

6/10 Okay

Jacqueline, Plymouth

Travelled with partner
Liked: Cleanliness, staff & service
The Manoah Location is beautiful and so are the employees. It does need updating. It really could be an ultimate spot.
Stayed 3 nights in Feb 2023

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous. Staff was incredible from check in to check out. Food was fine. Definitely recommend Manoah Boutique for those that want a quiet place to stay. Beach is readily available and super nice from the hotel.
Stayed 4 nights in Jan 2023
Response from Shan C on 30 Jan 2023
Thank you Russell. We greatly appreciate your feedback and are certainly delighted that you enjoyed your stay at the Manoah Boutique Hotel.We look forward to welcoming you again in the future.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service
Nice Boutique Hotel
Beautiful boutique hotel right on the best beach in the world Shoal Bay East Anguilla.
Stayed 7 nights in Dec 2022
Response from Shan C on 30 Jan 2023
Thank You kindly Ryan!Look forward to welcoming you back to the Manoah Boutique Hotel.

10/10 Excellent

THOMAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2022
Response from Shanelle on 17 Feb 2022
Thank you Thomas for your review. We are very happy that you've enjoyed your stay with us at the Manoah Boutique Hotel and look forward to welcoming you again in the near future. Thanks again.

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Island Paradise
Very clean hotel on best beach in Anguilla. Highly recommended Excellent food and great bar Front desk went above & beyond also to make sure I was comfortable.
Stayed 4 nights in Dec 2021
Response from Shanelle on 28 Dec 2021
Thank you Maxime. We are delighted knowing that you had an enjoyable stay and we sincerely appreciate your high recommendation. We look forward to your next visit at the Manoah Boutique Hotel - ANGUILLA.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Located on the best beach on the island. Beautiful facilities and awesome staff
Stayed 6 nights in Dec 2021
Response from Barbara on 13 Dec 2021
Thank you very much Mark for your review. We look forward to serving you again in the near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if anyone says anything is not perfect at your property, tell them to go somewhere else. Your staff is outstanding, your grounds are immaculate, the rooms are perfect, your beach is one of the best in the world (I've been to Bora Bora, st marteen, st john, the inner & outer Bahamas, Bermuda, Nevis, Grenada, Bequia & the Grenadines, Aruba, Turks & Caicos, St Thomas, all the BVI's, including Anegada which has great beaches, St Croix, Dominican Replublic, St Kitts, Jamaica, Grand Cayman, Puerto Rico, the keys, St Lucia, Barbados, and the east & west side of Mexico including Cabo San Lucas. All of them were for a week or more (I've never been on a cruise), so I think I qualify as someone who can rate beaches, hotels & staff. Your staff truly understands what it means to be in the service & hospitality industry - they are quick to accommodate!!! And this refers to everyone I met from the front desk to the beach bar!!!! What you really care about ..... yes, I would HIGHLY recommend your property & your island (this is my 2nd visit, last time was in 1997 - we stayed at the Turquoise Reef, which might be the Cuisinart now). It took us a long time to return, but we wanted to visit every island before deciding which one to revisit. We will be back soon!! Your island hasn't changed much in 20 years (especially the East End), please keep it that way!!! DON'T SELL OUT!!
Stayed 7 nights in Mar 2020
Response from BarbJ on 23 Mar 2020
Thank you for your review. It means a lot to hear from our guests as a means of steering us in the right direction. We try our best to make everyone feel welcome and keep all returning. Thanks again and we look forward to welcoming you again in the future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel On an amazing beach
Stayed 5 nights in Feb 2020
Response from Barb on 24 Feb 2020
Thank you Ronald. We are happy that you had an enjoyable stay and look forward to welcoming you again to the magnificent Manoah Boutique Hotel in the future. Thanks again and best.

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely smaller hotel set on an uncrowded beautiful beach at Shoal Bay East.
Stayed 9 nights in Feb 2020
Response from BB on 22 Feb 2020
Thank you Monica. We are indeed happy that you have enjoyed your stay with us at the Manoah. We look forward to serving you again in the future. Best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2020
Response from Barb on 29 Jan 2020
Thank you for your review. We welcome your feedback as it aids us in improving our product and service as we strive to make our guests experience a pleasant and wonderful one. Thanks again for your patronage and hope to see you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver nice relaxing staff was very friendly would go back another time
Stayed 2 nights in Nov 2019
Response from Barb on 5 Dec 2019
Thank You; We look forward to welcoming you again.

8/10 Good

MamaK, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Manoah Hotel was VERY quiet. We loved it! We were able to relax and enjoy the beach. There were not a lot of options for food or night life but we were totally ok with it. It is a special place and will definitely return!
Stayed 5 nights in Jul 2019

10/10 Excellent

Arvid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bästa stranden
Stort och härligt rum med en stor balkong ut mot havet och sandstranden. Fantastiskt fin sandstrand. Lugnt och vänligt bemötande. Perfekt om man behöver komma iväg och ladda batterierna
Stayed 2 nights in Jan 2024

2/10 Terrible

Gaia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was dirty (sand in the bed) when checked in, we had to ask for the cleaner. Unacceptable. Safe was not in the room, we had to ask two times to have it placed in our room and working! Part of the windows not working. Tv not working. Quality of bed lined and towels poor. Breakfast and meals very low quality. I would not recommend to stay in this hotel. Please note: they sell as "ocean view rooms" ground floor rooms with no sea view, and we were place in one of those dark rooms - I would suggest to management to sell the ground floor rooms as just "rooms", not writing ocen view in those cases, it is not correct toward the guests. Also I would recommend management to check the rooms cleanininess and its equipment (safe, windows, tv) before welcoming the guests.

6/10 Okay

Melanie

Liked: Cleanliness, room comfort
Disliked: Staff & service
Un peu déçue…
C’est un endroit parfait pour se détendre. La vue de la suite est paradisiaque, l’hôtel est sympa. Malheureusement le petit déjeuné est vraiment mauvais et la nourriture du restaurant également, nous sommes allés manger dans les restos de plages à côté de l’hôtel, vraiment déçu par la qualité du service et de la restauration, pourtant je ne suis vraiment pas exigent habituellement, dommage pour un hôtel 5 étoiles…
Stayed 2 nights in Oct 2022
Response from Barbara J on 17 Nov 2022
Thank you for your feedback. We are indeed happy to know you enjoyed the hotel. Unfortunately, the beach restaurants next to the hotel are NOT associated or a part of the hotel. They operate separate and apart. However, I will mention to them your observations and hopefully, they can improve on those areas where they have fallen short. Thanks again and hope to see you again in the future.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Péssimo custo-benefício
Quarto espaçoso. Localização e área da piscina muito bons. Limpeza e serviço deixam muito desejar, principalmente pelo alto custo do hotel. O café da manhã é sofrível. Não voltaria!
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Bee on 26 Feb 2020
Thank you for your review. Your feedback is important to us, so that we can improve on our weak areas.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Manoah on 8 Jan 2020
Thank you