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Reviews of Hotel Sai Grand Castle Inn

3.5 out of 5
Hotel Sai Grand Castle Inn
Pimpalwadi Road,Vijaya Bank Lane, Near Dwarkamai & Sai Bhavan, Shirdi, Maharashtra

Reviews

6.0
Rating 10 - Excellent. 6 out of 32 reviews" "
Rating 8 - Good. 8 out of 32 reviews" "
Rating 6 - Okay. 5 out of 32 reviews" "
Rating 4 - Poor. 6 out of 32 reviews" "
Rating 2 - Terrible. 7 out of 32 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

2.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Pooja

Stayed 1 night in Dec 2023

2/10 Terrible

Srikanth

Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged for ac room but ac is not working.not worth for even one star
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2018
Response from Swaroop on 10 Jan 2019
Dear Guest Thank You So Much For Your Valuable Feedback .... Om Sai Ram

6/10 Okay

Maheshchandra

Disliked: Room comfort
Stayed 1 night in Dec 2018
Response from Swaroop on 10 Jan 2019
Dear Guest Thank you So Much For Your Valuable Feedback ..... Om Sai Ram

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a short stay restaurant needs updation
Stayed 2 nights in Nov 2018
Response from Swaroop on 28 Nov 2018
Dear Guest Thank You So Much For Your Valuable Feedback and Rating .... Om Sai Ram

4/10 Poor

Ram

Disliked: Staff & service, room comfort
Two double Beds means 1 double Bed + 1 single Bed
As per expedia the room I requested( paid) for 2 double beds, but hotel provided 1 double bed and 1 single bed. I was told by hotel Managing director that they are correct and providing correct room, the problem is with Expedia who published wrong information. The MD suggested me to talk to expedia and raise concern with them and not ready to provide any explanation of wrong room description( as per them). He was in a position that , it is completely customer response to identify proper room and have any concerns then it is wrongly published by expedia. Totally amazed with intelligence of hotel staff to prove that "2 Double beds = 1 Double bed + 1 Single bed".
Stayed 1 night in Oct 2018
Response from swaroop on 28 Nov 2018
Dear Guest Thanks For Your Feedback and Rating and We clear that its not our mistake after your review they change all wrong mention points so i would like to thanks you ... Om Sai Ram

8/10 Good

Mangesh, Indore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff, close to the temple.
I liked my room and the service given to us. I had booked a single room with two beds but we were three adults. The hotel staff accommodated us in a three bed single room at no extra cost. The room was clean and nicely maintained; there was free parking for our vehicle; wifi signal was okay. I will stay here again.
Response from swaroop on 28 Nov 2018
Dear Guest Thank For Your Feedback and rating ... Om Sai Ram

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience
the whole experience staying at the hotel was very bad right from the staff....they were asking for more money than what we earlier booked through expedia.
Response from swaroop on 28 Nov 2018
Dear Guest we asking for money because You booked non ac and you want ac rooms on same rates so please do not miss guide and write a true thinks happens ... thanks for your feedback ...Om Sai Ram

2/10 Terrible

Rohit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from swaroop on 28 Nov 2018
Dear Guest Thank For Your Feedback and rating ... Om Sai Ram

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel not as described.
Response from swaroop on 28 Nov 2018
Dear Guest Thank For Your Feedback and rating ... Om Sai Ram

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from swaroop on 28 Nov 2018
Dear Guest Thank For Your Feedback and rating ... Om Sai Ram

8/10 Good

Jaggi, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vry Good..!!!
Very good experience. Food was nice. Transport facility from hotel to temple. Will visit again for sure.
Response from swaroop on 28 Nov 2018
Dear Guest Thank For Your Feedback and rating ... Om Sai Ram

10/10 Excellent

Vikrant , Andhra Pradesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the temple,friendly staff
Had visited the hotel while my shirdi trip. The hotel was closer to the temple yet in a serene environment. The Hotel staffs were friendly and helpful in my changed plans and last minute arrangement.
Response from swaroop on 28 Nov 2018
Dear Guest Thank For Your Feedback and rating ... Om Sai Ram

10/10 Excellent

himanshu goyal, noida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to temple
Hotel is very nice and best part of the hotel is the way the staff behave excellent they give facility to drop and pick off from hotel to temple that is very nice for old people.
Response from swaroop on 28 Nov 2018
Dear Guest Thank For Your Feedback and rating ... Om Sai Ram

8/10 Good

Surendra, Satna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hospitality
I had been to Shirdi with wife for a short trip and we decided to stay in hotel sai grand castle. Very heart warming managers and very good food. rooms and services were also very good. I would love to recommend it to everyone.
Response from swaroop on 28 Nov 2018
Dear Guest Thank For Your Feedback and rating ... Om Sai Ram

6/10 Okay

Verified traveller

Disliked: Cleanliness
My assumptions went ????
The hotel website told that the hotel is just 2 mins from the temple, but it was about 10 mins from the place to temple. I had taken an AC room, where the AC was ok, but the fan over there was really noisy and created panic whenever we switched it on. The Bed size was told King Sized, and i dont think its that size, its even smaller than the one i have at my home. The restaurant as mentioned was also not maintained properly, to be more precise the last day of my stay, no complimentary breakfast was given... So totally i came with lots of hope and i was pretty much disappointed. The positives, the staff were very good and cordial and i cant blame them, and travel desk was excellent.
Response from swaroop on 28 Nov 2018
Dear Guest Thank For Your Feedback and rating ... Om Sai Ram

6/10 Okay

Verified traveller

nice hotel staff.
its good and suggesting travelers to stay in this hotel.
Response from swaroop on 28 Nov 2018
Dear Guest Thank For Your Feedback and rating ... Om Sai Ram

4/10 Poor

sushant, mumbai

Disliked: Staff & service, property conditions & facilities, room comfort
no restaurant. and late room services
Every time u order something they will take some extra time. For e.g if u order for even mineral water they will send their boy outside to get it, till that time you will die of thirst. Pest control is definitely required as u will find cricket insects sounds in the corridor as if u r walking in jungle. services can be improved. I was not satisfied with the stay. I have stayed there two times. on first visit I came to know its a new hotel. Motel I should rather say. Last visit it was still the same but this time insects and poor tine taking service was included in the package.
Response from Swaroop on 28 Nov 2018
Dear Guest now managment is change and we have restaurant and all services so i request you visit next time you definitely like our services

2/10 Terrible

Girish, Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not at all Worth staying
The only plus point of this hotel is that "It is quite close to the Temple" and that is all. The room was very small, not cleaned. Water glasses kept were very dirty, had to ask the room service for clean glasses. Air conditioner was not cooling properly. Food quality not upto mark, not worth paying the amount as per menu card rates. Room service was pathetic - it took 45 mins in morning to get just tea and coffee (without snacks) in room, in the end my family had to go down to the restaurant for tea /coffee. The biggest disappointment was - no complimentary breakfast as was mentioned at the time of booking on www.expedia.co.in
Response from Swaroop on 28 Nov 2018
Dear Guest Now Management is Change I Request You If You Coming Next Time You Visit Us You definitely satisfy ..Om Sai Ram

8/10 Good

SIDHARDH, HYD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LITTLE CHOICE IN BREAK FAST
LITTLE CHOICE IN BREAK FAST OTHR WISE ALL WERE GOOD NEAR TO THE TEMPLE
Response from Swaroop on 28 Nov 2018
Dear Guest Thanks For Feedback ... Now We provide a Breakfast In Buffet so Please Visit Next time you like our breakfast services

2/10 Terrible

Sid, Pune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place...AVOID this hotel
Dirty rooms, poor service and filthy kitchen (dare not look at the kitchen...you will not be able to take a bite...i did look by mistake). We took 3 bed ac rooms, double bed rooms would have been better off in some other hotel. Though i am not that finicky about cleanliness, but stay in this hotel has changed my perception in a bad sense.
Response from Swaroop on 28 Nov 2018
Dear Guest Now Management is Change I Request You If You Coming Next Time You Visit Us You definitely satisfy ..Om Sai Ram

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not recommended
We had overnight stay at this hotel. It's extremely not recommended. Though the façade and outline appears appealing but inside facilities are sub-standard. The double bed was extremely narrow and two average size adults could hardly lie in. Hot water was unavailable and no room service for food items. Remotely located. Food at the restaurant was over priced and tasteless. Not recommended.
Response from Swaroop on 28 Nov 2018
Dear Guest Now Management is Change I Request You If You Coming Next Time You Visit Us You definitely satisfy ..Om Sai Ram

4/10 Poor

Tanuj, New Delhi, India

Disliked: Cleanliness, property conditions & facilities, room comfort
Castle by name, not by nature
We greatly anticipated our stay at the Sai Grand Castle Inn but were left profoundly disappointed. Our two rooms were very dirty, the linen was heavily stained, and the bathrooms had a strong, unpleasant odour and lacked hot water (despite the hotel insisting that hot water was available). The hotel staff were courteous and helpful, however, I simply couldn't recommend this hotel to anybody looking for comfort and cleanliness.
Our room in the castle
The odourous washroom
Response from Swaroop on 28 Nov 2018
Dear Guest Now Management is Change I Request You If You Coming Next Time You Visit Us You definitely satisfy ..Om Sai Ram

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
nice hotel careless management
Response from Swaroop on 28 Nov 2018
Dear Guest Now Management is Change I Request You If You Coming Next Time You Visit Us You definitely satisfy ..Om Sai Ram

10/10 Excellent

Bharani, MUMBAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice and clean hotel
Response from Swaroop on 28 Nov 2018
Dear Guest Thank For Your Feedback and Rating ... Om Sai Ram

8/10 Good

Venkatesh Babu, Bangalore

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to Shirdi mandir
over all good, since itf not completed furnished yet had some small issues
Response from Swaroop on 28 Nov 2018
Dear Guest Thanks For Your Feedback and Rating ... Om Sai Ram

8/10 Good

sundar, Madurai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shiridi Darshan
our stay was pleasant with Good service
Response from Swaroop on 28 Nov 2018
Dear Guest Thanks For Feedback and Rating .... Om Sai Ram

4/10 Poor

Rajeev, Faridabad

Disliked: Staff & service, property conditions & facilities, room comfort
Not up to the mark
Not at all professional, once I called up to confirm our reservation the response I got was that the person is taking bath, food was pathetic.
Response from Swaroop on 28 Nov 2018
Dear Guest Now Management is Change I Request You If You Coming Next Time You Visit Us You definitely satisfy ..Om Sai Ram

8/10 Good

Karthik, Hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for your money
10minute walk to the temple. Very helpful Hotel Staff. Clean and Comfortable hotel for its price. I would recommend.
Response from Swaroop on 28 Nov 2018
Dear Guest Thanks For Your Feedback and Rating ... Om Sai Ram

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel and with good service...
Hotel is good for staying. Surroundings is not so good. Food quality is ok - we ordered only Tea & snacks.
Response from Swaroop on 28 Nov 2018
Dear sir , Thanks For Rating and Feedback ... Om Sai Ram