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Reviews of Sherman Inn

2.5 out of 5
Sherman Inn
1831 Texoma Parkway, Sherman, TX

Reviews

6.0
Rating 10 - Excellent. 32 out of 124 reviews" "
Rating 8 - Good. 17 out of 124 reviews" "
Rating 6 - Okay. 21 out of 124 reviews" "
Rating 4 - Poor. 19 out of 124 reviews" "
Rating 2 - Terrible. 35 out of 124 reviews" "

5.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with family
Very nice staff. Would recommend this hotel.
Stayed 4 nights in May 2024

4/10 Poor

Joleen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was orange and needed to be updated and we saw two German roaches in the morning. The wall outlet by the TV desk pushed back into the wall when I tried to plug my phone in to charge it. TV was not set up for channels. I called the front desk,reported it,said they would fix it and they didn't. I do not recommend this place and will not stop there ever,unless significant changes are made.
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service
Good value
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very lovely experience of feeling away from the world. Vacation vibes.
Stayed 1 night in Mar 2024
Response from management on 5 Apr 2024
Thank you for staying with us and have a great day

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from management on 27 Mar 2024
Thank you have a nice day

2/10 Terrible

Judy

Disliked: Cleanliness, staff & service, property conditions & facilities
We went to check in and there actually wasn’t a vacancy. The lobby was not welcoming or neat. The receptionist could have been more helpful.
Stayed 1 night in Mar 2024
Response from management on 27 Mar 2024
Good morning, I will check into the staff not being helpful for you and as far as the lobby goes we go out of our way to fix our lobby up in a very nice way. Have a great day

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from management on 27 Mar 2024
Thank you and have a nice day

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from management on 12 Mar 2024
Thank you and have a nice day

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from management on 12 Mar 2024
Thank you and have a nice day

10/10 Excellent

carl

Stayed 1 night in Feb 2024
Response from management on 19 Feb 2024
Thank you and have a nice day

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Jan 2024
Response from management on 19 Feb 2024
Thank you and have a nice day

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very appreciative of everything they have done. Helped me through everything, definitely respect the management.
Stayed 1 night in Jan 2024
Response from management on 19 Feb 2024
Thank you and have a nice day

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from management on 1 Feb 2024
Thank you for the good review. Have a nice day

10/10 Excellent

Kronus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than lone star inn.
Stayed 1 night in Jan 2024
Response from management on 1 Feb 2024
Thank you for the good review. Have a nice day

10/10 Excellent

Theresa

Stayed 1 night in Jan 2024
Response from management on 19 Feb 2024
Thank you and have a nice day

2/10 Terrible

Sally

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Door looked kicked in. Holes in wall. Burn marks large gap under door. Did not even stay. Staff was very friendly and helpful.
Stayed 1 night in Jan 2024
Response from management on 1 Feb 2024
I am sorry for any issues that you had. We will check into them, Have a nice day

2/10 Terrible

Roberta

Stayed 3 nights in Jan 2024
Response from management on 1 Feb 2024
Have a nice day

10/10 Excellent

Lanell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here quiet peaceful great customer service
Stayed 3 nights in Jan 2024
Response from management on 1 Feb 2024
Thank you for the good review. Have a nice day

8/10 Good

Darin

Liked: Property conditions & facilities
Maids didn't do there job
Stayed 4 nights in Dec 2023
Response from management on 1 Feb 2024
Thank you have a nice day

10/10 Excellent

Paula

Stayed 2 nights in Dec 2023
Response from management on 1 Feb 2024
Thank you and have a nice day

4/10 Poor

Tiffany

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's ok a bed and TV with a shower....Bring your own everything if you plan to stay longer than 2 days
Stayed 7 nights in Oct 2023
Response from management on 1 Feb 2024
Thank you and have a nice day

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, property conditions & facilities
This hotel needs to be demolished
Stayed 2 nights in Dec 2023
Response from management on 1 Feb 2024
Have a nice day

2/10 Terrible

Betty

There were roaches in the room I left at 5:30 I will never stay there again
Stayed 1 night in Nov 2023
Response from Denise on 30 Nov 2023
Thank you for the review. I did check in to this matter and we do have pest control that takes care of any issues. Have a good day

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer care and cozy, clean rooms. Thank you.
Stayed 1 night in Oct 2023
Response from management on 30 Nov 2023
Thank you for the good review. Please always let us know if there are any issues. Have a good day

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023
Response from management on 30 Nov 2023
Thank you for the good review. Please let us know any time you have an issue. Have a great day

2/10 Terrible

Tonya

Stayed 1 night in Oct 2023
Response from management on 30 Nov 2023
Have a goo day and thank you for the review.

8/10 Good

Corwin

Business traveller
Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in Sep 2023
Response from management on 12 Sept 2023
Thank you for the review and if anytime you have an issue plz let us know and we will fix it immediately. Have a nice day

8/10 Good

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Unsure
four police cars in the parking lot when we first checked in. the Rooms are very outdated and need alot of updates but it was overall very clean They do a good job of keeping it clean Do not stay here if you feel you are fancy.
Stayed 1 night in Sep 2023
Response from management on 12 Sept 2023
Thank you for the review if you ever have any issues please let us know so we can fix the issues. Have a nice day.

6/10 Okay

jessica

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities
Its by no means a hilton stay. But it was clean, the staff was nice and it was quiet overnight. A good value for what your spending.
Stayed 1 night in Sep 2023
Response from management on 12 Sept 2023
Thank you for the review if you ever have any issues please let us know so we can fix the issues. Have a nice day.

6/10 Okay

Charles

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Aug 2023
Response from management on 12 Sept 2023
Thank you for the review if you ever have any issues please let us know so we can fix the issues. Have a nice day.

4/10 Poor

Linda

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Customer service was ok
Stayed 1 night in Aug 2023
Response from management on 25 Aug 2023
Thank you and have a wonderful day

10/10 Excellent

Birzabith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Stayed 1 night in Jun 2023
Response from N on 1 Jul 2023
Thank you for the great review. We strive for good satisfaction. Have a great day. We hope to see you back.

8/10 Good

Steven and Sharon

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023
Response from management on 5 Jun 2023
Thank you for the good review and please stay with us again if you are in the area. Have a nice day

2/10 Terrible

Michael

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roach Motel
As soon as I opened the door my wife started crying. It was that awful. We turned around and went to turn in the key and hopefully get our money back but no one was at the desk. We just got back in our car and drove 1.5 hours home instead. We were going to stay there then go to Choctaw but the condition of the room was too gross. Toilet seat was loose, the shower rod was rusted. Holes in the wall and door was repaired with caulk. The paint on the walls was different where repairs were made.I wish we stayed long enough to get a picture but we couldn't get out of there fast enough. Next time I won't be looking for "economy" rooms. The room was $50. I hope to get my money back but it looks like they need it for repairs. If you ever heard the expression " Roach Motel", this is it! It was like an episode of Fear Factor. Front desk lady was polite and friendly. That's all I have for positive.
Stayed 1 night in May 2023
Response from management on 31 May 2023
Thank you for the review and I will check in to the issues that you have mentioned. Have a nice day

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst hotel I’ve ever been in, the door didn’t close or lock it was disgusting and full of drugs
Stayed 2 nights in May 2023
Response from management on 31 May 2023
Thank you for the review and I will check in to the issues that you mentioned. Have a nice day

10/10 Excellent

Randy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was fine for the price the staff are super room clean would recommen and would stay again
Stayed 1 night in Apr 2023
Response from management on 3 Apr 2023
Thank you for the good review and we appreciate you staying with us. If you ever have any kind of issues while you are here plz let us know. Thank you

4/10 Poor

Lee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like anything about my stay. Was not informed about the office closing at 10 PM and would have to travel down the street to another hotel for key. Walked into room and found roaches on floors and walls. Very dirty and unhealthy stay. Room had not been cleaned. Used soap bars left in tub. The worst stay EVER!!! Will be requesting my money back.
Stayed 1 night in Jan 2023
Response from management on 25 Jan 2023
Good morning and thank you for the review. We strive in customer satisfaction and that is what we want with all of our guests. We have a very respectable pest control issue and we have thoroughly checked that room that you were in. We are sorry that you had issues with your stay. Have a great day.

6/10 Okay

SWCC

Liked: Staff & service
Disliked: Property conditions & facilities
Basic overnight stay for good price
Very basic. Needs updating. Price was only $50 so for a one night stay in transit it worked for us. Friendly check in,
Stayed 1 night in Dec 2022
Response from management on 19 Dec 2022
Good morning and thank you for the review. We continue to work on and update the quality of our rooms. Plz stay with us again in the future. Happy holidays to you

6/10 Okay

Carolyn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Visiting the Inn earlier in the afternoon, I was allowed to look at the room by the friendly "manager" (name started with a D). It was seedy and unkempt. I was also a bit anxious about the loitering folks in the parking lot. I decided it would do for one night. Later, after attending a good old fashioned wake, I felt it was unsafe for me to drive in the dark to an unfamiliar area so I called and told the office person that I would not be using the room that night.
Response from Denise on 7 Dec 2022
Good morning and thank you for taking the time to give us a review. I am sorry that you decided not to stay with us due to the reasons mentioned above because we strive very hard to make sure our rooms and property are at good quality. Have a great day

2/10 Terrible

Tracy

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i paid online b4 getting there. they were locked up and closed. Called an emergency number had to govto hotel down the street they owned that i didnt want to go to. took 4 ever for them to check me in. t h e key for door was messed up. No lamps,phone,microwave,plug not next to bed, HEATER not working,tv messed up,roach went running. across bathroom counter,cig burbs everywhere,hole in stained mattress. are you kidding me? i will never use it again unless someone makes it right. justa heads up the place yall booked me's lobby closes at 11 pm. so i had to go b to another hotel they owned down the street that was scummy and scary. there were other nice hotels thru other companies for just a few dollars more and were at least 3 or 4 star hotels. Very unimpressed.
Stayed 1 night in Nov 2022
Response from Denise on 2 Dec 2022
Hello, I am Denise the manager at Sherman Inn and we do close the office at 9pm sun-thurs and 10pm fri and sat. We always try and reach out to the guest but with Expedia it is very hard to get a phone number for the guest. I am truly sorry for the inconvenience and bad experience that you had at our sister property so if you could contact me directly I can assure you that I will make things right with you if you would like to give us another chance. Again my deepest apology. Have a great day

8/10 Good

Stephen

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
when in Sherman
was a little messy outside but room was nice. close to town
Stayed 1 night in Nov 2022
Response from Denise on 28 Nov 2022
Good morning and thank you for the good review. We hope you will stay with us again and let us know if there is ever anything that we can do to make your stay better. Happy holidays!

8/10 Good

Thomas

Stayed 1 night in Nov 2022
Response from Denise on 28 Nov 2022
Thank you for your good review. It is very important that our guests are happy and satisfied. Happy holidays

6/10 Okay

Trond

Liked: Staff & service
Disliked: Property conditions & facilities
Poorly maintained
Friendly staff and easy check in. But unfortunately the rooms are worn down. The security chain on the door was missing, gaps between door and door frame was taped up. The bathtub looked awful. We were just staying one night and the bed was ok and sheets were clean. An ok stay, but will probably not choose this place next time we am in the area.
Stayed 1 night in Nov 2022

6/10 Okay

chad

Disliked: Amenities, property conditions & facilities
It just seems kind of run down Room layout was terrible.
Stayed 1 night in Oct 2022
Response from management on 4 Nov 2022
Good morning we have been doing alot of remodeling on our rooms and property. If at anytime there is a prob all you have to do is report it to the office and we will take care of any issues. Thank you and have a nice day

10/10 Excellent

RENTIA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from management on 20 Oct 2022
Thank you for the great review. Satisfaction is what we strive for. Have a great day.

6/10 Okay

Derrick

Stayed 2 nights in Oct 2022
Response from management on 20 Oct 2022
Good morning. thank you for the review. If ever there is anything that will make your stay better or you have any issues please always let us know. Thank you and have a great day.

10/10 Excellent

choose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great there love it
Stayed 5 nights in Sep 2022
Response from management on 20 Oct 2022
Thank you so much for the great review. Always let us know if there is anything that we can do to make your stay better. Have a great day.

2/10 Terrible

Shanen

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I felt very unsafe. Ended up leaving
Stayed 1 night in Sep 2022
Response from management on 20 Oct 2022
Good morning, I am very sorry that you had a bad experience here. We try to make sure that our guests feel safe and happy here. Have a great day.

4/10 Poor

Ramona

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from management on 20 Oct 2022
Good morning, I am sorry that you had a bad experience here and that you were not satisfied. We are here to make sure the guests are happy and satisfied. Have a great day and thank you again