Reception
Check availability

Reviews of OTL Gouverneur Sherbrooke

5 out of 5
OTL Gouverneur Sherbrooke
3131 rue King Ouest, Sherbrooke, QC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1094 out of 1313 reviews" "
Rating 8 - Good. 156 out of 1313 reviews" "
Rating 6 - Okay. 41 out of 1313 reviews" "
Rating 4 - Poor. 15 out of 1313 reviews" "
Rating 2 - Terrible. 7 out of 1313 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everlasting
Stayed 1 night in May 2024

10/10 Excellent

France

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for two nights. The property is very nice. The rooms are were very clean. Staff was helpful and very accommodating if you needed anything.
Stayed 2 nights in May 2024
Response from Aurélie on 28 May 2024
Thank you for your positive review. We are delighted that our staff has exceeded your expectations to allow you to have a pleasant stay. See you soon!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable. Was impressed with the restaurant they had at the hotel. The salmon and risotto is delicious. Also, had a very nice breakfast.
Stayed 1 night in May 2024
Response from Aurélie on 27 May 2024
Thank you for your positive review of your experience. It is a pleasure to learn that everything was to your liking. Do not hesitate to come back and stay with us, we will be happy to see you again.

8/10 Good

terence, Halfmoon Bay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and would recommend
Stayed 1 night in May 2024
Response from Aurélie on 22 May 2024
Thank you for your kind comment! We are delighted that you chose our establishment. Your recommendation means a lot to us. We look forward to welcoming you back.

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aurélie on 21 May 2024
Merci pour votre 5! Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau!

10/10 Excellent

hadis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel deserves 5 stars. Everything was perfect. Since it’s new, I hope the quality remains good in the future.
Stayed 3 nights in May 2024
Response from Aurélie on 16 May 2024
Thank you for taking the time to share your impressions with us. We are delighted to hear how much you enjoyed your stay. Do not hesitate to come back, we will be happy to see you again!

10/10 Excellent

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very comfortable room, I liked the pool and the spa.
Stayed 1 night in May 2024
Response from Aurélie on 14 May 2024
Thank you for choosing our hotel! We are happy that your stay was so pleasant. It will be our pleasure to welcome you for another great experience next time you're in the area :)

10/10 Excellent

Leo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly staff Perfectly clean and neat
Stayed 1 night in May 2024
Response from Aurélie on 14 May 2024
Thank you for your positive review. We are delighted that our staff has exceeded your expectations to allow you to have a pleasant stay. See you soon!

10/10 Excellent

Tracy

Liked: Property conditions & facilities
Amazing hotel. They have thought of everything. Many nice touches
Stayed 1 night in May 2024
Response from Aurélie on 13 May 2024
Thank you for choosing our hotel! We are happy that your stay was so pleasant. It will be our pleasure to welcome you for another great experience next time you're in the area :)

10/10 Excellent

Chahe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aurélie on 13 May 2024
Thank you for your 5 stars! We are delighted that you enjoyed your stay. We look forward to welcoming you back!

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aurélie on 16 May 2024
Merci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
One of the amenities was not replaced to a new one but overall, I love it.
Stayed 1 night in May 2024
Response from Aurélie on 8 May 2024
Thank you for taking the time to share your impressions with us. We are delighted to hear how much you enjoyed your stay, but apologize for any inconvenience regarding the amenity that wasn't replaced. Do not hesitate to come back, we will be happy to see you again!

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très propre, pratique le restaurant à même l’hôtel. Nous avons aussi profité du spa et du petit déjeuner inclus. Tout à un seul endroit.
Stayed 1 night in May 2024
Response from Aurélie on 6 May 2024
Merci beaucoup pour vos bons mots. Vos compliments sont notre plus belle récompense et nous ne manquerons pas de les partager avec notre équipe. À bientôt!

10/10 Excellent

Gilles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff professional
Stayed 1 night in May 2024
Response from Aurélie on 6 May 2024
Thank you for your positive review. We are delighted that our staff has exceeded your expectations to allow you to have a pleasant stay. See you soon!

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aurélie on 6 May 2024
Merci de votre avis si positif sur votre expérience. C'est un plaisir d'apprendre que tout était à votre goût. N'hésitez pas à revenir, nous serons heureux de vous recevoir.

10/10 Excellent

Lenita

Stayed 2 nights in Apr 2024
Response from Aurélie on 21 May 2024
Merci d’avoir choisi notre hôtel! Nous sommes heureux que votre séjour ait été si positif. Si vous repassez dans la région, c'est avec plaisir que nous vous accueillerons pour une autre belle expérience :)

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great amenities. Staff is super friendly.
Stayed 2 nights in Apr 2024
Response from Aurélie on 29 Apr 2024
Thank you for your positive review. We are delighted that our staff has exceeded your expectations to allow you to have a pleasant stay. See you soon!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations and excellent breakfast
Stayed 1 night in Apr 2024
Response from Aurélie on 29 Apr 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our accommodations and breakfast met your expectations. We strive to provide exceptional service and comfort to all our guests. Looking forward to welcoming you back soon!

10/10 Excellent

CHORNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the breakfast and having a Nespresso coffee in the morning to start the day.
Stayed 2 nights in Apr 2024
Response from Aurélie on 25 Apr 2024
Thank you for your positive review of your experience. It is a pleasure to learn that everything was to your liking. Do not hesitate to come back and stay with us, we will be happy to see you again.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall stay. Room was large, clean, updated. Lots of little touches like cords for charging devices, mini-fridge, safe. Pool area and hot tubs (2 small ones) were clean. Exercise room was well equipped. Staff at desk were friendly and helpful. Nice location, easy access to highway 410, downtown Sherbrooke was about 10 minutes drive, a few minutes longer to Bishops University. Would definitely recommend and stay again if in the area.
Stayed 2 nights in Apr 2024
Response from Aurélie on 19 Apr 2024
Thank you for the glowing review! We're thrilled you enjoyed our spacious, clean rooms, convenient amenities, and friendly service. We're glad our location suited your needs, and we look forward to welcoming you back on your next visit to the area!

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay
Stayed 2 nights in Apr 2024
Response from Aurélie on 17 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

JL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with friendly bilingual staff, excellent breakfast, nice gym.
Stayed 1 night in Apr 2024
Response from Aurélie on 17 Apr 2024
Thank you for taking the time to share your impressions with us. We are delighted to hear how much you enjoyed your stay. Do not hesitate to come back, we will be happy to see you again!

10/10 Excellent

Paula

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully kept property with lovely staff. Will definitely stay there again.
Stayed 1 night in Apr 2024
Response from Aurélie on 15 Apr 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our team takes great pride in maintaining a welcoming atmosphere and providing top-notch service. We can't wait to welcome you back for another wonderful experience!

10/10 Excellent

Jérémie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aurélie on 15 Apr 2024
Merci d'avoir pris le temps de nous faire part de vos impressions. Nous sommes ravis d'apprendre à quel point vous avez profité de votre séjour. N'hésitez pas à revenir, nous serons heureux de vous revoir!

10/10 Excellent

Cristina, Auburndale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in convenient location
Stayed 2 nights in Apr 2024
Response from Aurélie on 11 Apr 2024
Thank you for taking the time to share your impressions with us. We are delighted to hear how much you enjoyed your stay. Do not hesitate to come back, we will be happy to see you again!

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is a strange hotel. It has no coffee shop or casual dining facility, so when the main restaurant is closed (such as on Mondays), there is nowhere to eat on site. No ice buckets in the rooms. One tiny elevator at the end of a long hall to serve four floors with rooms. They tout this as "more than a hotel", and play up the spa, which appears to be what they think is the crown jewel of this facility. And the room rates are extremely high for what you get.
Stayed 3 nights in Apr 2024
Response from Aurélie on 11 Apr 2024
Thank you for sharing your thoughts with us. We are sorry to hear that the experience did not meet your expectations. We hope to have the pleasure of seeing you again.

10/10 Excellent

Claudine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there on the Monday of the eclipse and for one night only. The staff was wonderful and recommended a really wonderful local restaurant where we could have supper. Sadly the hotel restaurant was closed (on Mondays) and the spa closed early (8PM). We had rented a premium room with the "Spa experience" which includes the thermal spa so : outdoor jacuzzi, dry sauna, steam room and cold shower. Luckily we were able to make the 5PM restaurant reservation (we went there right after the end of totality for the eclipse). We were back at the hotel at 7PM and had a full hour to enjoy the thermal spa. I would have loved to book a massage (that I was willing to pay for) but there was no time. Besides this "Monday" thing, the hotel was fabulous. It was quiet, the room was amazing, the bed comfortable. Very convenient charging locations for our electronics. iPad to control temperature and lights. They even provide dental floss. I'm not even mentioning the bath robe (that I could actually fit into), slippers, eye shades and ear plugs. There were instructions on how to use the shower (what a blessing!). Tons of towels and perfect pillows The place was impeccable and I would highly recommend it! Just be aware of this "Monday" thing if you are planning a full hotel and dining and spa experience. BTW - breakfast was amazing!
Stayed 1 night in Apr 2024
Response from Aurélie on 11 Apr 2024
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay on the Monday of the eclipse! Your kind words about our staff, room amenities, spa and breakfast mean the world to us. We hope to welcome you back for another stay in the future!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff! Soft beds, nice towels. Absolutely the best breakfast I have had included with a hotel stay! Fresh fruit, cheese, customized omelet, Starbucks coffee - like at a restaurant.
Stayed 1 night in Apr 2024
Response from Aurélie on 8 Apr 2024
Thank you for your kind words! We are delighted to hear that you had such a great experience with us and that you enjoyed our breakfast so much. Our team takes great pride in providing exceptional service. We look forward to welcoming you back for another stay in the future!

8/10 Good

Domenico

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The double-queen beds are quite lumpy. I have stayed in the King rooms and they are better. Breakfast is crowded and noisy.
Stayed 1 night in Apr 2024
Response from Aurélie on 8 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel!

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot!
Stayed 2 nights in Mar 2024
Response from Aurélie on 8 Apr 2024
Thank you for choosing our hotel! We are happy that your stay was so pleasant. It will be our pleasure to welcome you for another great experience next time you're in the area :)

10/10 Excellent

Alistair

Business traveller, Travelled with partner
As usual the breakfast was excellent. Only problem was cold plates for hot food.
Stayed 1 night in Apr 2024
Response from Aurélie on 4 Apr 2024
Thank you for rating us. We are delighted to hear you enjoyed your stay and have noted your feedback! Your comments will be taken into account in our efforts to improve our facilities and services. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value
Stayed 1 night in Mar 2024
Response from Aurélie on 3 Apr 2024
Merci d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

10/10 Excellent

Eric, MADEIRA BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Aurélie on 3 Apr 2024
Merci de votre avis si positif sur votre expérience. C'est un plaisir d'apprendre que tout était à votre goût. N'hésitez pas à revenir, nous serons heureux de vous recevoir

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aurélie on 25 Mar 2024
Thank you for your review! We are glad that you enjoyed your stay. See you soon :)

10/10 Excellent

Eric, MADEIRA BEACH

Liked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Aurélie on 25 Mar 2024
Merci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau!

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible for my needs. Free parking is a major plus when travelling.
Stayed 1 night in Mar 2024
Response from Aurélie on 18 Mar 2024
Thank you for your review! We are glad that you enjoyed your stay. See you soon :)

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon
Stayed 1 night in Feb 2024
Response from Aurélie on 4 Mar 2024
Merci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau !

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa! The eye shades/ear plugs/robes/slippers/great bed/sheets Great breakfast! Pizza 900 across the street!
Stayed 1 night in Feb 2024
Response from Aurélie on 27 Feb 2024
Thank you for taking the time to share your impressions with us. We are delighted to hear how much you enjoyed your stay. Do not hesitate to come back, we will be happy to see you again!

10/10 Excellent

Dylan, Chestermere

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Sherbrooke
Stayed 3 nights in Feb 2024
Response from Aurélie on 27 Feb 2024
Thank you for your review! We are glad that you enjoyed your stay. See you soon :)

10/10 Excellent

vladimir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Aurélie on 26 Feb 2024
Merci d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt !

10/10 Excellent

Marieve

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Aurélie on 26 Feb 2024
Merci d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt !

10/10 Excellent

Alex

Stayed 1 night in Feb 2024
Response from Aurélie on 21 Mar 2024
Thank you for your review! We are glad that you enjoyed your stay. See you soon :)

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aurélie on 26 Feb 2024
Thank you for taking the time to rate our property. We are sorry to see that you did not enjoy your stay. We appreciate your feedback: Do not hesitate to reach out and tell us what we could have done better. We hope to have the chance of seeing you again for a better experience.

8/10 Good

Robert

Stayed 1 night in Feb 2024
Response from Aurélie on 23 Feb 2024
Merci de votre avis si positif sur votre expérience. C'est un plaisir d'apprendre que tout était à votre goût. N'hésitez pas à revenir, nous serons heureux de vous recevoir.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Easy check in. Friendly and professional staff. Free parking. Amazing continental breakfast. Spa. Big pool. 2 hot tubs. Comfortable beds and a clean hotel. No complaints. Recommend anyone to stay here and see for themselves.
Stayed 2 nights in Feb 2024
Response from Aurélie on 20 Feb 2024
Thank you for choosing our hotel! We are happy that your stay was so pleasant. It will be our pleasure to welcome you for another great experience next time you're in the area :)

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aurélie on 20 Feb 2024
Merci de votre avis si positif sur votre expérience. C'est un plaisir d'apprendre que tout était à votre goût. N'hésitez pas à revenir, nous serons heureux de vous recevoir.

10/10 Excellent

Emilie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Aurélie on 16 Feb 2024
Merci d'avoir pris le temps de nous faire part de vos impressions. Nous sommes ravis d'apprendre à quel point vous avez profité de votre séjour. N'hésitez pas à revenir, nous serons heureux de vous revoir !

10/10 Excellent

Guy

Stayed 1 night in Feb 2024
Response from Aurélie on 19 Feb 2024
Merci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau !

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aurélie on 16 Feb 2024
Thank you for your positive review of your experience. It is a pleasure to learn that everything was to your liking. Do not hesitate to come back and stay with us, we will be happy to see you again.

10/10 Excellent

Mehdi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean and quiet
Stayed 1 night in Feb 2024
Response from Aurélie on 12 Feb 2024
Thank you for your review! We are glad that you enjoyed your stay. See you soon :)