Superior Room, 1 Queen Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Reviews of Motel Le Refuge

2 out of 5
Motel Le Refuge
43 Queen Street, Sherbrooke, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 214 out of 571 reviews" "
Rating 8 - Good. 253 out of 571 reviews" "
Rating 6 - Okay. 70 out of 571 reviews" "
Rating 4 - Poor. 25 out of 571 reviews" "
Rating 2 - Terrible. 9 out of 571 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy access off highway, clean room
Stayed 2 nights in May 2024
Response from Sarah on 10 May 2024
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. If we can assist you at all in the future please reach out to us. We are happy to help. Sincerely, Sarah :)

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sarah on 11 May 2024
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. If we can assist you at all in the future please reach out to us. We are happy to help. Sincerely, Sarah :)

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and good value.
Stayed 1 night in Apr 2024
Response from Laura on 26 Apr 2024
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. If we can assist you at all in the future please reach out to us. We are happy to help. :). Sincerely, Laura

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay a couple of nights, convenient
Stayed 1 night in Apr 2024
Response from Laura on 20 Apr 2024
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property Carlos. :). If we can assist you at all in the future, please reach out to us. We are always happy to help. Sincerely, Laura

8/10 Good

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on 11 Apr 2024
Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Nous tenons à vous remercier d'avoir pris le temps d'évaluer notre propriété. Si nous pouvons vous aider à l’avenir, n’hésitez pas à nous contacter, nous serons toujours heureux de vous aider. Cordialement, Sarah :)

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean simple motel
Stayed 2 nights in Mar 2024
Response from Laura on 24 Mar 2024
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. If we can assist you in the future, please let us know. We are always happy to help. :) Sincerely, Laura

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place, very quiet and clean
Stayed 1 night in Mar 2024
Response from Laura on 10 Mar 2024
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. If we can assist you at all in the future, please reach out to us we are always happy to help. Sincerely, Laura

6/10 Okay

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and bed was comfortable, the TV and Wifi was good, and convenient with small fridge and microwave, coffee machine. It would be nice to have a second pillow (two pillows per person). The water system drains and faucets were a bit noisy, but not too bad. Some renovations are nice, but the typical decor is dated and well-used.
Stayed 1 night in Mar 2024
Response from Laura on 5 Mar 2024
Oh we are so sorry that your stay was less than perfect. We would like to thank you for taking the time to review our property. :). As for pillows we do have extra ones available upon request. Most people are satisfied with one and due to high theft we don’t leave extra things in the rooms. If you are here in the future just request them at the front desk and the receptionist will happily help you with them. Since my boss bought the motel we have been slowly updating things. The furniture has been a harder one as they just don’t build things the same. We have some rooms with more modern furniture but in my opinion it’s not more comfortable than the old stuff. And it’s crazy expensive. But if that is a deciding factor for you and could make your stay better please just request it. In any case if we can ever assist you in the future please reach out to us. We are always happy to help. We wish you the best. Sincerely, Laura

10/10 Excellent

Spiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and convenient location
Stayed 1 night in Feb 2024
Response from Laura on 26 Feb 2024
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. :) If we can help you in the future, please reach out to us. We are always happy to help. Sincerely, Laura

10/10 Excellent

Stephanie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet! But I found the room quite small.
Stayed 2 nights in Feb 2024
Response from Laura on 26 Feb 2024
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. If we can help you in the future, please reach out to us. :) We are always happy to help. Sincerely, Laura

10/10 Excellent

Ashraf, Longueuil

Liked: Staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024
Response from Laura on 3 Feb 2024
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. Yes, our housekeeping staff is really incredible. They are all hardworking and have been with us for a while. We love them dearly, thanks for your kind words I will relay the message to them. :). If we can assist you in the future, please reach out to us. We are always happy to help. Sincerely, Laura

8/10 Good

albert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The water was out for a few hours but other than that the room was relatively clean, water pressure was good and beds were comfortable.
Stayed 1 night in Jan 2024
Response from Laura on 3 Feb 2024
We are so happy that you enjoyed your stay with us. So sorry about the water, sometimes the city needs to access it and we have no control. We understand your frustration as we live here too. We would like to thank you for taking the time to review our property. If we can assist you at all in the future, please reach out to us. :). Sincerely, Laura

8/10 Good

Anne Marie

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The motel manager was a pearl! Very friendly and took good care of her guests.
Stayed 3 nights in Dec 2023
Response from Laura on 7 Jan 2024
Aww, we are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property, and for your kind words. :). You are always welcome here. And if we can assist you in the future, please reach out to us. We are always happy to help. Sincerely, Laura

8/10 Good

Helene, Saint-Laurent

Liked: Cleanliness, staff & service, amenities
Minimalist, simple clean room. Agreable and very accomodating owner.
Stayed 1 night in Dec 2023
Response from Laura on 30 Dec 2023
We are so happy that you enjoyed your stay with us. :). We would like to thank you for taking the time to review our property. If we can assist you in the future, please reach out to us. You are always welcome here. Sincerely, Laura

10/10 Excellent

Francine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service. Basic but nice.
Stayed 1 night in Dec 2023
Response from Laura on 26 Dec 2023
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. If we can assist you at all in the future, please reach out to us we are always happy to help. :). Sincerely, Laura

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Laura on 24 Dec 2023
Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Nous tenons à vous remercier d'avoir pris le temps d'évaluer notre propriété. :) Si nous pouvons vous aider à l'avenir, veuillez nous contacter. Nous sommes toujours heureux d'aider. Sincèrement,

10/10 Excellent

Vincent

Stayed 3 nights in Dec 2023
Response from Laura on 22 Dec 2023
Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Nous tenons à vous remercier d'avoir pris le temps d'évaluer notre propriété. Si nous pouvons vous aider à l’avenir, veuillez nous contacter. :). Cordialement, Laura

10/10 Excellent

Marcos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service, Laura was very nice and she explained everything in detail to us, we just stayed for 7 hours as we were traveling to the US but everything was tidy.
Stayed 1 night in Dec 2023
Response from Laura on 22 Dec 2023
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. If we can ever assist you in the future as you pass through our area please reach out to you. You are always welcome. :). Sincerely, Laura

10/10 Excellent

zhiyin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien service. Bilingue, haut vitesse wifi…..
Stayed 1 night in Dec 2023
Response from Laura on 17 Dec 2023
Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Nous tenons à vous remercier d'avoir pris le temps d'évaluer notre propriété et pour vos aimables paroles. Si nous pouvons vous aider à l’avenir, veuillez nous contacter. Nous sommes toujours heureux d'aider. Et vous êtes toujours le bienvenu. :). Cordialement, Laura

10/10 Excellent

Christiane

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is warm and inviting. I stayed here to and from a 2 day drive to see family. The room was simple, private, clean and comfortable.
Stayed 1 night in Dec 2023
Response from Laura on 17 Dec 2023
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property and for your kind words. If we can assist you at all in the future, please reach out to us. We are always happy to help. :). Sincerely, Laura

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities
Really enjoyed my stay! Perfect location for visiting my daughter at BU. I liked my room as it was a corner unit, it was clean and had all necessities. I think they are renovating rooms 1x1 so next year this room may be updated. My only complaint was the thermostat in the room, I could not get it low enough no what matter I tried it just kept creeping up to 23-25 degrees and I sleep in 16-18 degrees. The staff are so kind and helpful, answered all of my questions and were always available. Overall a great stay, I will definitely be back! Thank you Motel Le Refuge!
Response from Laura on 14 Feb 2024
We are so happy that you enjoyed your stay with us! We would like to thank you for taking the time to review our property. Yes our heating works great. We decided to leave the ceiling fans to help with the heat, I understand as I like to keep it cool when I am sleeping as well. But the windows can always be cracked also. :). We live here and have never had a problem with anything, it is a really safe area. If we can assist you at all in the future, please reach out to us. We are always happy to help. :). Sincerely, Laura

8/10 Good

Martino

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Laura on 17 Dec 2023
Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Nous tenons à vous remercier d'avoir pris le temps d'évaluer notre propriété et pour vos aimables paroles. Si nous pouvons vous aider à l’avenir, veuillez nous contacter. Nous sommes toujours heureux d'aider. :). Cordialement, Laura

10/10 Excellent

Christiane

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was lovely and recommended good dining options. Room was super clean and cozy
Stayed 1 night in Nov 2023
Response from Laura on 17 Dec 2023
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property and for your kind words. If we can assist you at all in the future, please reach out to us. We are always happy to help. :). Sincerely, Laura

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Laura on 19 Nov 2023
Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Nous tenons à vous remercier d'avoir pris le temps d'évaluer notre propriété. Si nous pouvons vous aider à l’avenir, veuillez nous contacter. Nous sommes heureux de vous aider. :). Cordialement, Laura

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Laura on 12 Nov 2023
Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Nous tenons à vous remercier d'avoir pris le temps d'évaluer notre propriété. Si nous pouvons vous aider à l’avenir, veuillez nous contacter. Nous sommes toujours heureux d'aider. Cordialement, Laura

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escapade d'automne !
très bel accueil, endroit très propre, facile d'accès. Belle escapade d'automne en Estrie et séjour agréable au motel Le Refuge
Stayed 2 nights in Oct 2023
Response from Laura on 30 Oct 2023
Bonjour, je suis si heureux que vous ayez apprécié votre séjour parmi nous. Je tiens à vous remercier d'avoir pris le temps d'évaluer notre propriété. Si nous pouvons vous aider à l’avenir, n’hésitez pas à nous contacter, nous serons toujours heureux de vous aider. :) Cordialement, Laura

10/10 Excellent

Annick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and super easy to find. The manager was lovely and the room was nice, clean and comfortable. I would definitely come back!
Stayed 1 night in Oct 2023
Response from Laura on 22 Oct 2023
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. If we can ever assist you in the future, please reach out to us. You are always welcome. :). Sincerely, Laura

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean motel. Very convenient location, as we were visiting Bishop's University.
Stayed 1 night in Oct 2023
Response from Laura on 22 Oct 2023
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. :) If we can ever assist you in the future, please reach out to us. You are always welcome. Sincerely, Laura

10/10 Excellent

Gale Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay there any time I need a Motel in the Sherbrooke area!
Stayed 2 nights in Oct 2023
Response from Sarah on 5 Oct 2023
We are so happy that you mostly enjoyed your stay with us! We would like to thank you for taking the time to review our property. If we can assist you in the future, please reach out to us. We are happy to help. Sincerely, Sarah :)

4/10 Poor

Matt

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Laura on 6 Oct 2023
Nous sommes désolés que votre séjour n'ait pas été parfait. J'aurais bien aimé que vous disiez pourquoi afin que nous puissions y répondre. Nous tenons à vous remercier d'avoir pris le temps d'évaluer notre propriété. Nous nous rendons compte que par rapport à une grande chaîne 5 étoiles que nous ne pouvons pas vraiment comparer, nous n’avons pas les hébergements qu’ils peuvent offrir. Nous vous souhaitons le meilleur dans vos voyages. Cordialement, Laura

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Laura on 3 Oct 2023
Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Nous tenons à vous remercier d'avoir pris le temps d'évaluer notre propriété. Si nous pouvons vous aider à l’avenir, veuillez nous contacter. :). Cordialement, Laura

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from Laura on 22 Oct 2023
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. If we can ever assist you in the future, please reach out to us. You are always welcome. :). Sincerely, Laura

8/10 Good

Abby, Galion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make the check-in process seamless. This place is perfect for a roadside stop when traveling cross country.
Stayed 1 night in Sep 2023
Response from Laura on 1 Oct 2023
We are so happy that you mostly enjoyed your stay with us. We would like to thank you for taking the time to review our property. :). If we can assist you in the future, please reach out to us. We are always happy to help. Sincerely, Laura

10/10 Excellent

Anne

Travelled with pets
The property is located on a busy street, traffic noise is hurt all day long.
Stayed 1 night in Sep 2023
Response from Laura on 26 Sept 2023
Hello, we are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. Yes, we are located on the main road. :). If we can assist you at all in the future, please reach out to us. We are always happy to help. Sincerely, Laura

10/10 Excellent

beth

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman on the front desk was super friendly and the room was very clean. It could use an air conditioner update.
Stayed 1 night in Sep 2023
Response from Laura on 24 Sept 2023
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. :). We will look into the air conditioning. If we can ever assist you in the future, please reach out to us. You are always welcome. Sincerely, Laura

10/10 Excellent

Helal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to my destination!
Stayed 1 night in Sep 2023
Response from Laura on 21 Sept 2023
We are so happy that you enjoyed your stay with us! We would like to thank you for taking the time to review our property. If we can assist you in the future, please reach out to us. You are always welcome. :). Sincerely, Laura

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sarah on 18 Sept 2023
We are so happy that you enjoyed your stay with us! We would like to thank you for taking the time to review our property. If we can assist you at all in the future, please reach out to us. You are always welcome. Sarah:)

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Laura on 20 Sept 2023
Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Nous tenons à vous remercier d'avoir pris le temps d'évaluer notre propriété. Si jamais nous pouvons vous aider à l'avenir, veuillez nous contacter. Vous êtes toujours la bienvenue. :). Cordialement, Laura

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean lovely staff.
Stayed 2 nights in Sep 2023
Response from Sarah on 15 Sept 2023
We are so happy that you enjoyed your stay with us! We would like to thank you for taking the time to review our property. If we can assist you at all in the future, please reach out to us. You are always welcome. Sincerely, Sarah:)

10/10 Excellent

Sonia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
❤️❤️❤️❤️
Stayed 1 night in Sep 2023
Response from Laura on 13 Sept 2023
Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Nous tenons à vous remercier d'avoir pris le temps d'évaluer notre propriété. Si nous pouvons vous aider à l’avenir, veuillez nous contacter. :). Vous êtes toujours la bienvenue. Cordialement, Laura

10/10 Excellent

Mujtaba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Laura on 20 Sept 2023
Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. :). Nous tenons à vous remercier d'avoir pris le temps d'évaluer notre propriété. Si jamais nous pouvons vous aider à l'avenir, veuillez nous contacter. Vous êtes toujours la bienvenue. Cordialement, Laura

2/10 Terrible

Idrees

Stayed 1 night in Sep 2023
Response from Laura on 1 Oct 2023
Nous sommes très heureux que vous ayez surtout apprécié votre séjour parmi nous. Nous tenons à vous remercier d'avoir pris le temps d'évaluer notre propriété. :). Si nous pouvons vous aider à l’avenir, veuillez nous contacter. Nous sommes toujours heureux d'aider. Cordialement, Laura

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very friendly and attentive, and the room was spotless. A/C was a bit noisy through the night but kept the room comfortable during a heat wave.
Stayed 2 nights in Sep 2023
Response from Laura on 11 Sept 2023
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. We also have one of the same air conditioners in our own room and we agree, appliances can be noisy. But cooler is better than hot when trying to sleep. :). If we can assist you in the future please reach out to us. We are always happy to help. :). Sincerely, Laura

10/10 Excellent

Julia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was amazing. They were very kind and the place was very clean and fancy. I loved the rain shower. Bed was super comfortable!
Stayed 1 night in Sep 2023
Response from Laura on 30 Oct 2023
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. :). If we can assist you at all in the future, please reach out to us we are always happy to help. Sincerely, Laura

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sarah on 8 Sept 2023
We are so happy that you enjoyed your stay with us! We would like to thank you for taking the time to review our property. If we can assist you at all in the future, please reach out to us. You are always welcome. Sincerely, Sarah:)

8/10 Good

Patrick

Stayed 2 nights in Sep 2023
Response from Laura on 24 Sept 2023
Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. :) Nous tenons à vous remercier d'avoir pris le temps d'évaluer notre propriété. Si nous pouvons vous aider à l’avenir, n’hésitez pas à nous contacter, nous serons toujours heureux de vous aider. Cordialement, Laura

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Aug 2023
Response from Laura on 2 Sept 2023
We are so happy that you enjoyed your stay with us! We would like to thank you for taking the time to review our property. If we can assist you at all in the future, please reach out to us. You are always welcome. :). Sincerely, Laura

10/10 Excellent

Jimmy

Stayed 1 night in Aug 2023
Response from Laura on 20 Sept 2023
Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Nous tenons à vous remercier d'avoir pris le temps d'évaluer notre propriété. Si jamais nous pouvons vous aider à l'avenir, veuillez nous contacter. Vous êtes toujours la bienvenue. :). Cordialement, Laura

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely renovated room. Excellent shower and bed.
Stayed 4 nights in Aug 2023
Response from Laura on 20 Aug 2023
We are so happy that you enjoyed your stay with us! We would like to thank you for taking the time to review our property. If we can assist you at all in the future please reach out to us! You are always welcome. :). Sincerely, Laura

10/10 Excellent

SERGE

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The person serving me was very nice.
Stayed 1 night in Aug 2023
Response from Laura on 12 Aug 2023
We are so happy that you enjoyed your stay with us. We would like to thank you for taking the time to review our property. :). If we can help you at all in the future, please reach out to us we are always happy to help. Sincerely, Laura