Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our swimming pool facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our hotel including our services have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!I would like to express my sincere appreciation for taking time to share your valuable comments which we take positively. It is with heavy heart to learn that the services were not comfortable and we were not able to assist your trip to be more enjoyable. I personally shared your comments with our operations team. It may be the small details or simple requests but that can bring a comfortable environment and result in a very different stay experience for our guests which we need to focus on our JW Symphony Service. Please rest assured that we will be looking into every possible way for us to improve on our service excellence.It is through our guests’ eyes to shed lights in areas that we can review, improve and develop further on our service excellence and I truly appreciate your valuable comments.Once again, we sincerely appreciate you sharing your comments with us and please let me know when will be your next visit to Shenzhen, I will be more than happy to assist you in person. We look forward to having you back again in the near future! Thank you.Kind regards,Nicholas TseGeneral Manager

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our hotel including our services and location have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager

尊敬的客人，   感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。   诚挚的问候， 谢锦淘 总经理

Dear Anonymous, Warm greetings from JW Marriott Shenzhen Bao’An. Thank you for your valuable time taken to complete our online survey. Please allow me to extend my sincerest appreciation for choosing JW Marriott Shenzhen Bao’An for your recent trip to Shenzhen. I am disappointed to learn that you were not fully satisfied with your stay. I would be most grateful, should you find the time, to maybe give us a couple of points, where you felt we fall short of your expectations. This may enable us to make the necessary changes to improve our service in the future. Once again we thank you for always supporting the Marriott brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely, Bruce Zeng

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

尊敬的客人， 您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We appreciate your loyalty to JW Marriott Hotel Shenzhen Bao’an. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our environment and services have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! I would like to express my sincere appreciation for taking time to share your valuable comments which we take positively. It is with heavy heart to learn that the sound environment was not comfortable and we were not able to assist your trip to be more enjoyable. I personally shared your comments with our operations team. It may be the small details or simple requests but that can bring a comfortable environment and result in a very different stay experience for our guests which we need to focus on our JW Symphony Service. Once again, we sincerely appreciate you sharing your comments with us and please let me know when will be your next visit to Shenzhen, I will be more than happy to assist you in person. We look forward to having you back again in the near future! Thank you. Kind regards, Nicholas Tse General Manager

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We appreciate your loyalty to JW Marriott Hotel Shenzhen Bao’an. It is exciting to learn that our hotel design style and maintenance have provided a comfortable stay for you. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We appreciate your loyalty to JW Marriott Hotel Shenzhen Bao’an. We will take your encouraging comments as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We appreciate your loyalty to JW Marriott Hotel Shenzhen Bao’an. It is exciting to learn that our preparations for your arrival including our hotel cleanness and services have provided a comfortable stay for you. We will take these warm comments as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our services, room amenities have provided a comfortable stay for you. About WiFi issues, we have shared your reviews with our operation team. We will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We appreciate your loyalty to JW Marriott Hotel Shenzhen Bao’an. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your stay has made deep impressions for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards,

Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an. Thank you very much for your warm comments and it is exciting to learn that you have enjoyed your stay with us. We are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. We look forward to welcoming you back! Thank you. Kind regards,

Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to know your affection for our hotel. We are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. We all look forward to welcoming you back! Thank you. Kind regards,

Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We are very happy to learn that you are satisfied with our hotel and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. We look forward to welcoming you back in the near future.

Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We sincerely appreciate your valuable comments. I firmly believe that it is through our guests’ eyes for us to learn areas of improvement and develop further in our service excellence. With this, thank you for enjoying our services that we have prepared for you. I would like to apologize for the inconveniences that you have experienced during your stay in the swimming pool. I have shared and emphasized your comments with our operations team for us to further improve in every possible way for our guests to enjoy their experience with us. We thank you for putting your trust in us so that we can strive to improve ourselves to the next service level. Please let me know when you next visit Shenzhen, we will ensure your stay will be is truly memorable. Kind regards,

Dear Guest, I would like to express my sincere appreciation for taking time to share your valuable comments which we take positively. It is with heavy heart to learn that the payment experience has made you feel not comfortable. Your comments have been shared with our operations team at the first time. We have explained the detailed operation procedure to you and I apologize for any misunderstandings happened. Please rest assured that we will be looking into every possible way for us to solve your problem and improve the service excellence. Once again, we sincerely appreciate you sharing your comments with us and please let me know when will be your next visit to Shenzhen, I will be more than happy to assist you in person. Kind regards,

Dear Regina, We appreciate the time you spent to share your experience with us. It is through our guests’ eyes to shed lights in areas that we can review, improve and develop further on our service excellence. We truly appreciate your valuable comments. Thanks for your kind understanding and we hope to see you back home soon. Kind regards

Dear guest, We appreciate the time you spent to share your experience with us. It is through our guests’ eyes to shed lights in areas that we can review, improve and develop further on our service excellence. We truly appreciate your valuable comments. Thanks for your kind understanding and we hope to see you back home soon. Kind regards

Dear Mark, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. We are aiming to provide all our guests comfort and relax experience.Hope to see you back home soon. It's our pleasure to see that you enjoyed the stay with us. Thank you for your kind sharing. Kind regards

Dear Bennett L B, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. We are aiming to provide all our guests comfort and relax experience.Hope to see you back home soon. It's our pleasure to see that you enjoyed the stay with us. Thank you for your kind sharing. Kind regards

Dear Anonymous, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. We are aiming to provide all our guests comfort and relax experience.Hope to see you back home soon. It's our pleasure to see that you enjoyed the stay with us. Thank you for your kind sharing. Kind regards

Dear James, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. Our hotel located in Qianhai Bay, nearby line 1, line 5 and line 11 metro station, and 10 minutes walk to the Uniwalk shopping center. There is a 40-metre heated indoor infinity pool located in the fifth floor of the hotel.We are aiming to provide all our guests comfort and relax experience.Hope to see you back home soon. It's our pleasure to see that you enjoyed the stay with us. Thank you for your kind sharing. Kind regards, Nicholas Tse General Manager

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. Our hotel located at Qianhai Bay, 10 minutes walking distance to Uniwalk Shopping mall. We are glad to see that you enjoyed the stay with us. It's our great pleasure that we can be the home away from home to you. Hope to see you back home soon. Kind regards,

Dear guest, warm greetings from JW Marriott Hotel Shenzhen Bao’an! We are glad to see that you enjoyed the stay with us. It's our great pleasure that we can be the home away from home to you. Hope to see you back home soon. Kind regards,

Dear Chris, warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. The hotel is located at Bao'an Center District which is 15 minute-drive to the airport. , We are glad to see that you enjoyed the stay with us. It's our great pleasure that we can be the home away from home to you. Thank you for your kind sharing. Hope to see you back home soon. Kind regards,

Dear guest, We appreciate the time you spent to share your experience with us. It is through our guests’ eyes to shed lights in areas that we can review, improve and develop further on our service excellence. We truly appreciate your valuable comments. Thanks for your kind understanding and we hope to see you back home soon. Wish you a happy 2018!

Dear Marc， Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. It has been our true delight to be a part of your trip experience in Shenzhen. I am so glad to learn that our preparations for your arrival including our services, room facilities have provided a comfortable stay for you. It's our great pleasure that we can be the home away from home to you. We hope to see you back home soon. Kind regards,

Dear Grace, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! I would like to express my sincere appreciation for taking time to share your valuable comments with us. It is with heavy heart to learn that you were not able to enjoy your experience with us as expected. My sincere apologies to bring you such kind of experience which should not be. I personally shared your comments with our operations team immediately. It may be the small details or simple requests but that can bring a comfortable environment and result in a very different stay experience for our guests which we need to focus on our JW Symphony Service. . Hope to see you back soon and witness our change and improvement. Thanks for your kind understanding. Kind regards,

Dear Sharon, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your comments and it has been our true delight to be a part of your trip experience in Shenzhen. Thank you for putting your trust in us and we are looking forward to your back soon. Kind regards, Nicholas Tse General Manager

Dear Jill, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. It has been our true delight to be a part of your trip experience in Shenzhen. I am so glad to learn that our preparations for your arrival including our services, room facilities have provided a comfortable stay for you. It's our great pleasure that we can be the home away from home to you. And I will personally pass your comments to our associate. We hope to see you back home soon. Kind regards

Dear guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. No matter business trip or leisure holiday, we hope to bring you a comfortable and relaxed experience. We are truly excited to learn of your encouraging comments and your enjoyable staying with us. For future visits to Shenzhen or if you have any inquiries, please feel free to contact me at any time. We look forward to welcoming you home!

Dear Marc, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. I firmly believe that it is through our guests’ eyes for us to learn areas of improvement and develop further in our service excellence. I would like to apologize for any inconvenience that you may have experienced during your stay. We thank you for putting your trust in us so that we can strive to improve ourselves to the next service level. Please let me know when you next visit Shenzhen, we will ensure your stay will be is truly memorable. Kind regards, Nicholas Tse General Manager

Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! I would like to express my sincere appreciation for taking time to share your valuable comments which we take positively. I would like to apologize for any inconvenience that you may have experienced during your stay. It is with heavy heart to learn your experience with the city taxi. Our Concierge team only offer the the service of calling a cab by UBER, but please rest assured that neither the hotel nor our associates have any cooperation with the taxi company. I firmly believe that it is through our guests’ eyes for us to learn areas of improvement and develop further in our service excellence. We thank you for putting your trust in us so that we can strive to improve ourselves to the next service level. Please let me know when you next visit Shenzhen, we will ensure your stay will be is truly memorable. Kind regards, Nicholas Tse General Manager