Indoor pool, outdoor pool, pool umbrellas, pool loungers
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Reviews of Four Seasons Hotel Shenzhen

5 out of 5
Four Seasons Hotel Shenzhen
138 Fuhua Third Road, Futian District, Shenzhen, Guangdong

Reviews

9.4

Exceptional

Rating 10 - Excellent. 315 out of 436 reviews" "
Rating 8 - Good. 88 out of 436 reviews" "
Rating 6 - Okay. 23 out of 436 reviews" "
Rating 4 - Poor. 5 out of 436 reviews" "
Rating 2 - Terrible. 5 out of 436 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Iming

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 5-star hotel with friendly and helpful staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

6/10 Okay

Kityeefanny

Stayed 2 nights in Oct 2023

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed many times over the years. Nice people, nice hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Yee Sheung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and excellent staff!
Stayed 1 night in Aug 2023

10/10 Excellent

ANTONIO EDILBERTO, MIAMI

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

6/10 Okay

Raymond

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and find it disgusting
Spend $300+ for a 5 star hotel experience with my wife. Unfortunately, the sofa was the biggest disappointment. The room size and atmosphere overall was okay. You can see from the sofa there’s white spot on it. This is not what I expect from a four season branded hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TOP Notch! Luxury Property! What a hotel is suppose to make you feel like… 10’s all around!
Stayed 1 night in May 2023

10/10 Excellent

Billy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel
Stayed 4 nights in Jul 2023

10/10 Excellent

Alex

Stayed 10 nights in Jul 2023

10/10 Excellent

Steve, Bayside

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Everything during my stay went very smooth and I felt like I stayed at home. Max Lin was very polite and professional to treat me like a VVIP even if it was my first time to stay there. She guided me through every single benefit and policy when checking in and escorted me to the elevator to make sure I get familiar with the hotel. Breakfast on 6 floor was amazing with the verity and freshness of food. All staffs were nice and spoke fair English making me very comfortable when I was in any needs. The other staffs at the club lounge also very well experienced and respectful with smile every time. Thank you for making my stay as home, Max. Miley, and Phoebe!!
Stayed 3 nights in Jun 2023

10/10 Excellent

MR

Stayed 4 nights in Jun 2023

10/10 Excellent

Bibianna

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The size and comfort of the room was wonderful, as was the city view- a really great luxury hotel for a short city break. In addition, the staff were tremendously kind and helpful considering we did not speak any Chinese. This hotel really lives up to the Four Seasons standards and quality expected worldwide.
Stayed 2 nights in May 2021

10/10 Excellent

Soffia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
It’s a lovely hotel with excellent service
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The service at check in desk are not super friendly and pleasant
Stayed 2 nights in Oct 2020

10/10 Excellent

Soffia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2020

10/10 Excellent

Lok Yi Creamy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place and service
Incredible stay! Huge, fancy and comfy room! Service was great, I mentioned this is a birthday celebration in my booking and the hotel provided a birthday cake and simple decoration. We also tried their breakfast buffet, food and enivrement were very good. The only thing is the venetian blinds in bathroom and coffee machine were a bit dusty, otherwise the overall experience was fantastic and we'll come back again!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Lai Man

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Kim Boon Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and comfortable clean rooms in C
Stayed 3 nights in Dec 2019

10/10 Excellent

Wai Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Wei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Ted, Raleigh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall staying experience was great. The customer service was great. Thanks for taking care of me.
Stayed 6 nights in Oct 2019

10/10 Excellent

GUY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5 stars experience
Me and my wife was on a business trip, and I searched for hotel which is near the Shenzhen Convention & Exhibition Center. Well, the hotel is just across the road from the entrance. Also, the hotel is near (5 minutes walking distance) to so many malls and shopping centers, and not far from the subway. The hotel is very beautiful, the staff are very kind and polite, and the service was great. Really 5 stars hotel. I ordered the Premier room, but unfortunately the view from the room was the west side, so you just see a very large building in front of you (which lights blinks at night, so you have to keep the curtains closed at night). So, don't forget to ask the city view on the east side and the terraces. We had fresh fruits on the second night, and they even gave us 2 bathrobes with our names on it. Check out is at 12:00 , but they can save your luggage after that. The reception, terraces, and breakfast are on the 6th floor. Please note that in Hotels.com Google map – the hotel is marked on the wrong place (Fuhua 1st road). Far away from its real location (Fuhua 3rd road). In the bathroom you have bathrobes, man and woman combs, shampoo, shower gel, conditioner, makeup mirror, both tab and shower, small tv in the mirror, shaving kit, toothbrushes kit, q-tips and body cream – all fresh every day. The tv has a lot of channels, but it's not smart tv, so no Netflix and stuff. When connected to the hotels wifi – there is no access to Google apps.
Stayed 5 nights in Oct 2019

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Chung Mau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked a smoking room one month in advance, however I need to wait for one and a half hour to get the room, it's totally unbelievable to happen at a 6 stars hotel. What a pity, I'm not recommending for my colleagues in the future.
Stayed 1 night in Oct 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some hardware problem.
The shower drain was partially clogged. It took two requests on two consecutive days to get it fixed.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights stay in Shenzhen
Yes, I was indeed impressed with the service , the location, and the room. They even went to the extend of providing a cleaning cloth for my reading glasses, very very impressed with the service. Will be staying there again.
Stayed 2 nights in Sep 2019

10/10 Excellent

KA WAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really amazing onto their service and high level of privacy (except the front desk on ground level), we would really love to come again
Stayed 1 night in Sep 2019

10/10 Excellent

R.Ferreira, Shanghai, China

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kay, Henry, Eve and John made my day, they are such a great staff. An asset for his compay.
Stayed 3 nights in Sep 2019

10/10 Excellent

Ran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Seppo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Chunyin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is good
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The four seasons hotel Shenzhen location and services was definitely the best I've had in China. Concierge Penny and Joseph were very helpful and provided great one on one service. Will definitely stay again.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like about its location, however, interior design is average.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay in the hotel with two kids. Four Seasons provide an extra bed without no charge. Welcome dessert and extra kid pajamas are also provided.
Stayed 1 night in Jun 2019

10/10 Excellent

Yuk Kwan Joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Kit Yi

Liked: Cleanliness, staff & service, property conditions & facilities
it's good but it would be good if a small rubbish bin will be there in the room not just bathroom only
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shenzhen Must Stay
Room was nicest I've ever had with amazing amenities in room including Nespresso, Bose sound systems, comfy furniture and terrific bath (including soaking tub). Would definitely stay here AGAIN. Staff helpful as well.
Stayed 2 nights in May 2019

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, friendly staff. Great service. Would definitely stay at Four Season in the future.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, upscale, great quality linen and bed. But there was an episode of someone banging on every door at 8:50 in the morning for a brief period of time.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property is already quite dated and the lobby was so small.
Stayed 1 night in Apr 2019