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Reviews of Xperience Kiroseiz Premier

5 out of 5
Xperience Kiroseiz Premier
Salam Road, Peace Road, Naama Bay, Sharm El Sheikh, South Sinai Governorate

Reviews

6.4
Rating 10 - Excellent. 7 out of 36 reviews" "
Rating 8 - Good. 12 out of 36 reviews" "
Rating 6 - Okay. 5 out of 36 reviews" "
Rating 4 - Poor. 5 out of 36 reviews" "
Rating 2 - Terrible. 7 out of 36 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

3.4/10

Amenities

6.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Zahoor

Stayed 4 nights in Feb 2024

2/10 Terrible

Yasmin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in May 2022

8/10 Good

Feisal

Stayed 6 nights in Jul 2021

10/10 Excellent

MOHAMMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

tarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
holiday vacation
good Hotel great staff, good prices
Stayed 3 nights in Apr 2019

8/10 Good

Bassam

Liked: Staff & service, room comfort
Stayed 5 nights in Apr 2019

4/10 Poor

Mohamed, Egypt

Liked: Property conditions & facilities, room comfort
Positive: 1- Resort with large enough garden, aqua is nice for both children and adults, food is diverse. 2- Coral Beach is good and view is cool 3- evening shows for kids Negative/Require Improvement: 1- All the booking reservations was fully paid online for the 2 rooms and when the first room family reached there, they told them the reservation is not paid and make them wait from 4 to 7 PM until I reached there ‘second room’ and they simply said it is paid with no clue of why they made them wait all of this time nor even apologizing for the time got wasted. 2- Every meal is companied with a plastic cups which make a huge plastic waste which can be easy avoid. as well as all soda was serviced from plastic bottles which also can be swapped by soda machines in order to help the environments. 3- milk in coffee machines was spoiled. 4- No hospitality for many of the staff starting from bell man up to front desk staff, some of the staff needs training . Short staffing and seems they are overloaded (management failure) 5- The beach is not connected to the resort and this was not clear while booking until we get there. 6- TV channels are few and the image is not quiet clear. 7- Pool is fine , however was somehow crowded, Music was very loud the whole time from the morning till the evening and we had a baby infant couldn't fall a sleep. 8- Cleanliness doesn't match 5 star level, the ventilation of W.C is poor.
Stayed 8 nights in Jul 2018

4/10 Poor

Mohamed, Slovakia

Liked: Room comfort
Disliked: Staff & service
Positive: 1- Resort with large enough garden, aqua is nice for both children and adults, food is diverse. 2- Coral Beach is good and view is cool 3- evening shows for kids Negative/Require Improvement: 1- All the booking reservations was fully paid online for the 2 rooms and when the first room family reached there, they told them the reservation is not paid and make them wait from 4 to 7 PM until I reached there ‘second room’ and they simply said it is paid with no clue of why they made them wait all of this time nor even apologizing for the time got wasted. 2- Every meal is companied with a plastic cups which make a huge plastic waste which can be easy avoid. as well as all soda was serviced from plastic bottles which also can be swapped by soda machines in order to help the environments. 3- milk in coffee machines was spoiled. 4- No hospitality for many of the staff starting from bell man up to front desk staff, some of the staff needs training . Short staffing and seems they are overloaded (management failure) 5- The beach is not connected to the resort and this was not clear while booking until we get there. 6- TV channels are few and the image is not quiet clear. 7- Pool is fine , however was somehow crowded, Music was very loud the whole time from the morning till the evening and we had a baby infant couldn't fall a sleep. 8- Cleanliness doesn't match 5 star level, the ventilation of W.C is poor.
Stayed 9 nights in Jul 2018

8/10 Good

Tawfik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

mohamed, cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So nice hotel
So nice Hotel , so nice aqua . Food was amazing ...........
Stayed 3 nights in Jan 2018

4/10 Poor

Mohamed Nadir

Disliked: Cleanliness
Disappointment with inaccurate information on hote
The hotel is rated as 5 star but it is 3-4 stars.I have been to this hotel in 2015 and prior to that in 2014 when it was proper 5 stars with all the swimming pools and five restaurants .There was now only one restaurant for all inclusive and later another one started functioning.The hotel is not five stars and I was quite disappointed as when I compared it to my previous stays it was not even comparable .So all those fives restaurants and few swimming pools are not correct as half of the resort /hotel is shut for repair.Staffs are not as friendly as they used to be and standards have slipped significantly .Quality of tourists are not five stars but people who should be staying at 3 stars hotel as the fire alarm was going off at least once s day as the guests were smoking indoors and the doors are left not shut and the beeping of the door not shut would go on and on.I have s bad experience in this hotel and I think will not stay there again for my sadness as I liked this resort.

4/10 Poor

Essam, Alexandria

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel
Waist of your money, very bad service and terrible facilities

8/10 Good

Tawfik

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disappointed. Tourism in general and service in particular without European tourists is worthless PERIOD

8/10 Good

Abdou

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

2/10 Terrible

Derya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xperience Rezaleti
Otele girdiğimiz ilk günden son güne kadar yani bir hafta boyunca hiçbir şekilde yemek yiyemedik. Eğer bir Türkseniz zaten burada yemek yemeniz kesinlikle mümkün değil yemekleri çok lezzetsiz aşırı baharatlı ve çok pis. Bunun dışında biz uyurken odamıza üç ayrı gün olmak üzere temizlik personeli girdi. Müsait olmadığınız anlarda bile aniden kapıyı açıp odaya giriyordu tam üç kez bunu yaptılar. Son gün otelden çıkacağımız zaman valizlerimizi resepsiyona bıraktık ve akşama kadar otelde kalabileceğimizi söylediler. Geri dönüş uçuşumuz gece olduğu için akşama kadar otelde duracaktık. Öyle yemeğinde tek Yiyebildiğiniz şey olan patates kızartmasını aldık, orada çalışan kişi yanımıza gelip yemek yiyemeyeceğimizi otelden çıkışımız yapıldığı için yasak olduğunu söyledi. Hayatımda böyle bir şey görmedim biraz Türklerden ders alın. Bu oteli kesinlikle tavsiye etmiyorum.
Stayed 6 nights in Jun 2023

2/10 Terrible

djamel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A fuir!!! Et expedia aussi!!!! Des voleurs en puissance! Ils me doivent le remboursement de mon hébergement,!!! 3200e une honte
Stayed 17 nights in Aug 2022

8/10 Good

Hisham Khalil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Laith

Liked: Property conditions & facilities
Det var väldigt fint service och trevlig personal
Stayed 10 nights in May 2022

4/10 Poor

Eduard van

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Zeer slechte kamerschoonmaak, veel onvriendelijk personeel, kamer veel dingen kapot . Alleen de animatie team was top
Stayed 6 nights in Oct 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 11 nights in Oct 2019

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق رائع
رائعه و أشكر جميع العاملون و على رأسهم إسلام محمد و أبنوب و جميع العاملين بدون أستثناء
Stayed 4 nights in Oct 2019

6/10 Okay

Royi

Disliked: Staff & service, room comfort
לא חוזר למלון הזה
המלון גדול מאוד, הצ'ק אין נמצא יחסית רחוק.. החנייה נמצאת מחוץ למלון ולכן צריך ללכת הרבה. בצ'ק אוט חיכנו חצי שעה שיבואו לקחת את הדברים שלנו בסוף לא הגיעו והבאנו בצורה ידנית. הצוות של החדר אוכל מדהים נענה לכל בקשתנו. נראה שיש מלא רוסים, מלון והאוכל בהתאם למי שמתאים.
Stayed 1 night in Sep 2019

8/10 Good

NASSER

Liked: Cleanliness, property conditions & facilities, room comfort
عطونا غرفه مكيف عطلان وتم التفاهم معاهم بالغصب
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق ممتاز
Stayed 6 nights in Aug 2019

8/10 Good

Hisham Khalil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
رحله فى مجملها جيده اتمنى تكرارها مره اعام القادم.
اقامه جيده الفندق جيد والاكوا جميله والمطعم يحتاج الى تنوع فى الوجبات
Stayed 4 nights in Jun 2019

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق جيد
اقامة جيدة
Stayed 3 nights in Jul 2018

10/10 Excellent

ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق رائع ونظيف ومستوى الخدمة اكثر من رائع من اول الرسبشين والشيف وكل طقم المطعم وفريق الانميشن رائع جدا والشوا جميل ومختلف ومتنوع وكل العاملين فى الفندق معملتهم جميلة
Stayed 4 nights in Jun 2018

6/10 Okay

Anri, Hamburg

Disliked: Cleanliness
Eine grosse Anlage weit weg vom Strand
Expedia hat an uns die Reise zum Preis für die Residenten von Ägypten verkauft. Das Hotel "überraschte" uns mit einer Nachzahlung von 181 Euro vor Ort. Leider hat uns Expedia diesbezüglich nicht beraten. Nach der Buchung habe ich mit dem Service Centrum von Expedia den Kotakt aufgenommen und extra gefragt ob die Buchung korrekt ablief, woraufhin ich versichert wurde, es sei alles korrekt und in Ordnung. Tatsächlich hat uns Expedia eine Reise zu einem unberechtigt günstigeren Presi verkauft, so dass wir die Differenz vor Ort ausgleichen mussten. Das was ärgerlich! Außerdem hat Expedia kein Transfer vom Flughafen zum Hotel organisiert, auf der Buchung waren keine Hinweise darauf. Im Zimmer hat der Wasserabfluss nicht ordentlich funktioniert (Dusche), die Armatur im Bad - alles wackelig, unter dem Bett viel Staub (nie abgewischt), der Tresor war mehrmals kaputt. Viele Mücken und ein Paar risige Kakerlaken und die Eidechse manchmal im Zimmer. Kaffeautomat ist nur ein einziger im Restaurant, deswegen immer große Schlange davor.
Stayed 14 nights in Mar 2018

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اكسبريز كايروسيز
كانت سفره جميله وفندق جميل بكثير افضل فندق في شرم الشيخ
Stayed 2 nights in Feb 2018

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق مريح نفسيا وجسديا
اقامه رائعه ومريحه وسلسه الطعام اكثر من كاف والتنوع رائع والخدمي ودوده للغايه
Stayed 6 nights in Jan 2018

2/10 Terrible

Eyad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
اسوا اوتيل سيء جداااا
رحلة مقرفه معامله زفت واكل زفت كل شيء سيء جدا. نصب واحتيال غير طبيعي اوتيل قذر ملان فئران وحشرات
Stayed 2 nights in Sep 2017

6/10 Okay

attif, Crotone

Liked: Cleanliness, room comfort
Condizioni generale buona, pulizia ottima, ma il cibo di qualità inferiore alla media,forse perchè attivo un solo ristorante per la scarzza presenzze di turisti attualmente, spero in miglioramento, ma la zona e molto bella e mare stupendo quasi unico. salvo una situazioni personale di attesa di rimborso del resto del mio viaggio per motivi personale, direi un buon Hotel.