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Reviews of Sheraton Shanghai Waigaoqiao Hotel

4.5 out of 5
Sheraton Shanghai Waigaoqiao Hotel
28 Jilong Road, Waigaoqiao Bonded Area, Shanghai, Shanghai

Reviews

8.4

Very good

Rating 10 - Excellent. 57 out of 122 reviews" "
Rating 8 - Good. 45 out of 122 reviews" "
Rating 6 - Okay. 10 out of 122 reviews" "
Rating 4 - Poor. 7 out of 122 reviews" "
Rating 2 - Terrible. 3 out of 122 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

YING

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

2/10 Terrible

YING

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has No air conditioning, no air exchange. Window has to be opened to get fresh air. Once window opened it's very noisy day and night because close to port. Shocked for the name of Sheraton.
Stayed 1 night in Apr 2024

8/10 Good

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Modern hotel
This is a great hotel and very modern. The rooms were spacious and very comfortable. The wifi was not good at all but it never is in China.
Stayed 3 nights in Oct 2023

10/10 Excellent

Yijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Xing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Luthfi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room with a city view
Room was nice and clean. Beautiful city view among business district.
Stayed 2 nights in Aug 2019
Response from KRYSTAL MA | Marketing Communication Manager on 29 Aug 2019
Dear Guest, Thank you so much indeed for sharing your stay experience at Sheraton Shanghai Waigaoqiao with fellow Expedia aficionados. It is great to hear you satisfied on your stay experience with us. It is very motivating to receive your wonderful feedback. I will be sure to share them with the relevant departments who will be very pleased to hear them. We are looking forward to welcome you again soon again for your next trip to Shanghai.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from KRYSTAL MA | Marketing Communication Manager on 29 Aug 2019
Dear Guest, Thank you so much indeed for sharing your stay experience at Sheraton Shanghai Waigaoqiao. It is great to hear you satisfied on your stay experience with us. It is very motivating to receive your wonderful feedback. I will be sure to share them with the relevant departments who will be very pleased to hear them. We are looking forward to welcome you again soon again for your next trip to Shanghai.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for Family
Great Hotel. 100% Family friendly.
Stayed 2 nights in Jun 2019
Response from Krystal Ma | MarCom Manager on 29 Aug 2019
Dear Guest, Thank you so much indeed for sharing your stay experience at Sheraton Shanghai Waigaoqiao. It is great to hear you satisfied on your stay experience with us. It is very motivating to receive your wonderful feedback. I will be sure to share them with the relevant departments who will be very pleased to hear them. We are looking forward to welcome you again soon again for your next trip to Shanghai.

6/10 Okay

Renuka D.

Not good
Stayed 1 night in Mar 2019
Response from KRYSTAL MA | Marketing Communication Manager on 8 May 2019
Dear Guest, Thank you very much for sharing with us your stay experience at Sheraton Shanghai Waigaoqiao. I am most concerned to hear that your stay with us was disappointing. We would like to take this opportunity to apologize for all the inconvenience caused as it is certainly not our legendary standards we uphold.Please be assured that your valuable feedback is essential in our continuous efforts to improve our service. Thank you once again for taking your time to share your feedback with us. We sincerely hope you that will give us an opportunity to welcome you back again to rebuild your trust in Sheraton Shanghai Waigaoqiao in the future.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Krystal Ma | MarCom Manager on 29 Aug 2019
Dear Guest, Thank you so much indeed for sharing your stay experience at Sheraton Shanghai Waigaoqiao. It is great to hear you satisfied on your stay experience with us. It is very motivating to receive your wonderful feedback. I will be sure to share them with the relevant departments who will be very pleased to hear them. We are looking forward to welcome you again soon again for your next trip to Shanghai.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in the Free Trade Zone; close to line 6 of Shanghai Metro
Stayed 1 night in Nov 2018
Response from Krystal Ma | MarCom Manager on 29 Aug 2019
Dear Guest, Thank you so much indeed for sharing your stay experience at Sheraton Shanghai Waigaoqiao. It is great to hear you satisfied on your stay experience with us. It is very motivating to receive your wonderful feedback. I will be sure to share them with the relevant departments who will be very pleased to hear them. We are looking forward to welcome you again soon again for your next trip to Shanghai.

4/10 Poor

Susan, Boston

Liked: Cleanliness, room comfort
Disliked: Staff & service
The concierge staff was not very helpful. My colleague's luggage was lost and we could not get helpful advice on where to shop for replacement clothes. The Bay Leaf Café food was dreadful.
Stayed 2 nights in Oct 2018
Response from KRYSTAL MA | Marketing Communication Manager on 29 Aug 2019
Dear Guest, Thank you very much for sharing with us your stay experience at Sheraton Shanghai Waigaoqiao. I am most concerned to hear that your stay with us was disappointing. We would like to take this opportunity to apologize for all the inconvenience caused as it is certainly not our legendary standards we uphold. Please be assured that your valuable feedback is essential in our continuous efforts to improve our service. Thank you once again for taking your time to share your feedback with us. We sincerely hope you that will give us an opportunity to welcome you back again to rebuild your trust in Sheraton Shanghai Waigaoqiao in the future.

10/10 Excellent

ILIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for business stay
Solid choice if you are in the area on business. Clean, comfrtable and the breakfast is good. Probably less optimal if you are in Shanghai for sightseeing - it is quite far from the city center.
Stayed 1 night in Oct 2018
Response from KRYSTAL MA | Marketing Communication Manager on 29 Aug 2019
Dear Guest, Thank you so much indeed for sharing your stay experience at Sheraton Shanghai Waigaoqiao. It is great to hear you satisfied on your stay experience with us. It is very motivating to receive your wonderful feedback. We are looking forward to welcome you again soon again for your next trip to Shanghai.

4/10 Poor

Kimberly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer Service at it’s worst
We booked this hotel on the pretense of a shuttle being provided for a Disney Trip we have been planning. We found out once we arrived that there was not shuttle and the airport service they offer costs more than hailing a taxi yourself. The hotel is almost an hour away from anything in the city or Disney so it was not feasible for us to stay there without these amenities as the time and money was more than we planned for. The hotel staff had no solutions to the problem and acted like they really didn’t care. She said no we don’t offer those things. We stayed only one night because it was so late by the time we arrived. I said we would only be staying one night if our reservation and the lady at the desk said ok you will not be refunded. Customer service was not at its best here and yes I understand what Hotels.com says about cancellation and refunds but I expected a lot more from a Sheraton hotel. I would not recommend this hotel if you’re hoping to enjoy the city of Shanghai or Disneyland.
Stayed 3 nights in Sep 2018

10/10 Excellent

Ronald, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property, but the location was farther from the Airport than I thought.
Stayed 1 night in Jun 2018

10/10 Excellent

Deelicious, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel
Just perfect, couldnt fault it. Fabulous modern room, best night sleep ever! Staff friendly and helpful. Convierge exvellent.
Stayed 1 night in Jul 2018

10/10 Excellent

Inessoriaqua, Tucuman,Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel , far from de City Center
This is a beautiful hotel, but it is far from de City Center. Nice Reception staff
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
I was impressed with good services by the Hotel GM, Alex by taking care of my luggages to the room when I checked in after midnight with no doorman available. The room is great, nice size and comfortable.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comtable hotel at reasonable price
Gym, Jacuzzi, swimming facilities are at good standard at this price. I m pretty satisfy with this quality of hotel. Thankyou Sheraton.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service! Comfortable and spacious room! Nice views from room.
Stayed 1 night in Mar 2018
Response from Sheraton Shanghai Waigaoqiao Hotel on 10 Apr 2018
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Shanghai Waigaoqiao in the future.

10/10 Excellent

Wilcox

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a wonderful experience and stay
Stayed 1 night in Feb 2018
Response from mm on 5 Mar 2018
Dear guest, Thank you for choosing Sheraton Shanghai Waigaoqiao Hotel and posting a review following your recent stay with us. It is a great pleasure to read that your stay was excellent. We also deeply appreciate that you trust our property for your stays in Shanghai. I really hope we can have the opportunity to welcome you back and deliver a memorable experience for your future stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we just checked in on the first day found an apple charger on the desk. After we went out to eat and came back it was gone. The cleaning staff snuck in and took it, when we are not in the room but we still had the card key in the room (shows occupied). The staff tried to take it for her own gain, this is a serious security problem I really hope no one else loose anything in the room. So we called up the manager told them the situation, they apologized sincerely and gave us fruit basket as gratitude. I have to say this is hotel is relatively new, but the build quality is not very good. The public bathroom even missing locks at the toilets. Far away from city center, but for business is good.
Stayed 3 nights in Oct 2017
Response from MM on 14 Nov 2017
Dear Guest, thank you for sharing your experience at Sheraton Shanghai Waigaoqiao with us. We are dedicated to making every effort to assure a pleasant experience, and rest assured that we will share it with hotel team for future improvement. Looking forward to welcoming you at the hotel soon.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at sherathon shanghai
this sheraton hotel has it all service and excelent quality installations, its a good location near subway station line 6 just be careful with fake taxi drivers at airport or train station since this hotel is kind of far from downtown
Stayed 3 nights in Jun 2017
Dear Guest, Thank you for choosing Sheraton Shanghai Waigaoqiao Hotel and posting the review following your recent stay with us. It is a great pleasure to read that you are satisfied with our rooms. I really hope we can have the opportunity to welcome you back and deliver a memorable experience for your future stay.

4/10 Poor

Ori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
$12 for a bottle of water in the room!?
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Dear guest, Thank you for choosing Sheraton Shanghai Waigaoqiao Hotel. Hope we can have the opportunity to welcome you back and deliver a memorable experience for your future stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself is pretty nice. They helped me call a taxi but the taxi driver just let other people in and drove away right in front of me, which is weird. Other than that it's a nice stay.
Stayed 1 night in Jun 2017
Thank you for choosing Sheraton Shanghai Waigaoqiao Hotel and posting the review following your recent stay with us. I really hope we can have the opportunity to welcome you back and deliver a memorable experience for your future stay.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Waw way too far from main attractions

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good . The rooms was spacious. Area was a bit out of the city area.

10/10 Excellent

jaime

Liked: Staff & service, property conditions & facilities, room comfort
The staffs was friendly . The concierge staff was approachable n pro-active.

10/10 Excellent

Kristi, Estonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel to stay in Shanghai.
The room was very nice and luxurious, few restaurants indoors and helpful staff. English speaking staff was helping with taxi drivers who generally in Shanghai does not understand English.

8/10 Good

Dariusz, NZ

Liked: Property conditions & facilities, room comfort
Spacious rooms and facilities
Plenty of room, quiet and comfortable hotel despite the industrious surroundings. Staff was ok, but the food was disappointing. Unless conducting a business in the free trade zone, it is not a convenient location for visitig Shanghai and sightseeing.

10/10 Excellent

Jeff, Pacifica, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business
Everyone was very helpful even though we didn't speak mandarin. The food at the Japanese restaurant was really good and the breakfast buffet was satisfactory. The room was fantastic and comfortable and I really have nothing but nice things to say. They even helped us print out items for directions and recommended great places to eat.

10/10 Excellent

Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Wai, Markham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strictly for stay. Neighborhood is business/industrial area only about 1/2 hour from downtown Shanghai.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

tom, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in OK area
Very nice hotel with some very fine (read: expensive) furnishings in the lobby and common areas to admire.

10/10 Excellent

PK, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway
We spent time here during mid-Autumn festival and had a wonderful time. We were upgraded to a suite based on our spg membership. The executive suite was being renovated so we were welcome to use their lobby bar. The happy hour was a full dinner buffet. The area was abandoned but we were there for only one night. Overall great hotel with helpful staff and stellar rooms.

10/10 Excellent

Nick, Shanghai,China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel a bit far from the city center
The hotel itself is perfect, rooms are big, facilities are really advanced. the only disadvantage is the location which is a bit far from the city. you can catch line 6 though which minimizes the impact on the transportation. It is a great hotel I would recommend to all my friends

8/10 Good

Greg, Australia - NSW - Sydney

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Cleanliness: Dirty;

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel, nothing else
It was a ghost town. Crazy to pay that kind of money to stay there. We were the only people in the huge hotel that we saw. Not even a coffee shop, except a boarded up Starbucks across the street. Would never stay there again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Oskar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Waigaoqiao
one of the best hotels I have been to, - great service - competent English speaking staff - clean, well-kept rooms, - wonderful bathroom, - good location, close to metro line 10 - 44 minutes from the SHA center - great breakfast - dinner is available in the lobby and in the room - sauna, swimming pool, and SPA, great infrastructure. I recommend it to everyone - I will come back here too
Stayed 4 nights in Oct 2023

8/10 Good

jong il

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Stayed 1 night in Sep 2023

8/10 Good

Katsuhiro

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務人員可以再加強 一開始前臺要了剪刀，過了許久沒送達，需另外再去電才送達。
Stayed 3 nights in Jun 2023

6/10 Okay

WEI-YU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐建議去對面星巴克吃，還比飯店早餐好吃很多
Stayed 3 nights in Jun 2023