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Reviews of Dorsett Shanghai

4 out of 5
Dorsett Shanghai
No.800 Hua Mu Road, Pudong New District, Shanghai, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 480 out of 1001 reviews" "
Rating 8 - Good. 414 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

YAN SHENG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the underground station at Century Park. Breakfast could be better for the price charged, 88¥ per head.
Stayed 1 night in Mar 2024
Response from Fiona on 1 Apr 2024
尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！

10/10 Excellent

Dong, Dunlap

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location near the park and subway station.
Stayed 1 night in Mar 2024
Response from Fiona on 7 Apr 2024
尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！

10/10 Excellent

Hua

Liked: Cleanliness, staff & service, property conditions & facilities
Good room service and front desk, comfortable room, easy access to subway. Not much to eat within walking distance, though subway can take you anywhere
Stayed 2 nights in Feb 2024
Response from Fiona on 21 Feb 2024
尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！

6/10 Okay

Mahdi

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Fiona on 17 Jan 2024
尊敬的宾客，对于您在酒店入住期间的经历，我们深表遗憾。您的宝贵意见对我们非常重要，我们会将意见告知相关部门以提高服务质量。若您下次至此，希望能再次预订本酒店，给我们一个机会致歉，期待再次光临。

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. Will definitely choose it again next trip!
Stayed 6 nights in Dec 2023
Response from Fiona on 10 Jan 2024
尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！

10/10 Excellent

Utkarsh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at a very accessible location. There is one door that opens directly at the entrance of metro station. Direct line (2) to both the Shanghai airports. Breakfast is good. Room was comfy and clean. There is nothing to complain about except the wifi internet speed. It could’ve been faster.
Response from Fiona on 10 Jan 2024
尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！

10/10 Excellent

Ujjal

Stayed 1 night in Dec 2023
Response from Fiona on 2 Jan 2024
尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！

10/10 Excellent

SHEAU YUN

Travelled with family
Good
Stayed 1 night in Oct 2023
Response from Fiona on 18 Dec 2023
尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！

8/10 Good

Bernard

Stayed 1 night in Nov 2023
Response from Fiona on 18 Dec 2023
尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！

10/10 Excellent

Zhi zhuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to a metro station, an overall comfortable stay
Stayed 3 nights in Nov 2023
Response from Fiona on 18 Dec 2023
尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！

8/10 Good

N

Stayed 1 night in Nov 2023
Response from Fiona on 18 Dec 2023
尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！

4/10 Poor

DAVID

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Just don't try eating there.
Absolutely useless when it comes to food. Breakfast was, at best, average but it was impossible to eat in the evenings. And, as they were unable to fit in a single diner once during my 4 night stay, I had to live on takeaways from the KFC next door as there was nowhere else locally. Room was scruffy with the aircon pumping out hot air (25c for the duration, apparently it was set centrally so that you had to have what the management deemed you needed. The only way to adjust the temperature was by opening the window). Really disappointing.
Stayed 4 nights in Nov 2023
Response from Fiona on 23 Nov 2023
Dear guest, we are very sorry for your experience during your stay at the hotel. Your valuable comments are very important to us and we will inform the relevant departments to improve the quality of our services. If you would like to book this hotel again next time, give us a chance to apologize and look forward to coming again.

8/10 Good

xiaobing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like the location
Stayed 2 nights in Nov 2023
Response from Fiona on 20 Nov 2023
Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!

8/10 Good

Bernard

Stayed 2 nights in Nov 2023
Response from Fiona on 20 Nov 2023
Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!

10/10 Excellent

Alejandro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that is inmediatly after metro exit 4 a lot of convenient
Response from Fiona on 20 Nov 2023
Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!

10/10 Excellent

Wonjak

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite convenient for traveling from airport & around. The hotel is at Century Park station exit 4. The room was big and clean. Although there is nothing much to do except for century park nearby, you could travel to Longyang road or Lujiazui on Line 2 if you want to see more vibrant side of the city.
Stayed 4 nights in Oct 2023
Response from Fiona on 20 Nov 2023
Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!

10/10 Excellent

Paul Wing Kwong

Staff are friendly and helpful. The food at the buffet table are fresh and of a good variety. The hotel is just on the top of the Century Park Metro station. It is very convenient to travel to anywhere from the hotel.
Stayed 3 nights in Oct 2023
Response from Fiona on 24 Oct 2023
尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！

10/10 Excellent

Happy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well English speaking staff at the front desk , subway is right off the back door of the hotel. Walking distance from the restaurants and the convenience stores plus more.. the Central Park is right across from the hotel .
Stayed 2 nights in Sep 2023
Response from Fiona on 23 Oct 2023
尊敬的客人，您好，上海帝盛酒店全体员工感谢您给予我们酒店的高评分！同时，非常高兴您能满意我们的服务与设施，期待您的再次光临！

2/10 Terrible

KEE HWA RICKY

Stayed 4 nights in Sep 2023
Response from Fiona on 20 Nov 2023
Dear guest, we are very sorry for your experience during your stay at the hotel. Your valuable comments are very important to us and we will inform the relevant departments to improve the quality of our services. If you would like to book this hotel again next time, give us a chance to apologize and look forward to coming again.

8/10 Good

KENG SIANG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i dislike is a full carpet hotel room where bed bugs could be hiding somewhere dark. I spotted a few baby cockroaches . It could be an isolated issue and i could close an eye for it. everything in this hotel is great and it is a great stay for those near the bund. Transportation is near also and we have a family mart near the hotel a short walk from it.
Stayed 8 nights in Sep 2023
Response from Fiona on 23 Oct 2023
尊敬的宾客，感谢您对酒店的点评！对于您在酒店入住期间的经历，我们深表遗憾。您的宝贵意见对我们非常重要，我们会将意见告知相关部门以提高服务质量。若您下次至此，希望能再次预订本酒店，给我们一个机会致歉。期待再次光临！

6/10 Okay

kevin

Travelled with partner
Liked: Staff & service
环境不错，设施较少
Stayed 5 nights in Oct 2023
Response from Fiona on 23 Oct 2023
尊敬的宾客，感谢您对酒店的点评！对于您在酒店入住期间的经历，我们深表遗憾。您的宝贵意见对我们非常重要，我们会将意见告知相关部门以提高服务质量。若您下次至此，希望能再次预订本酒店，给我们一个机会致歉。期待再次光临！

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great experience the staff is absolutely lovely. Metro located next to lobby. Worth getting the breakfast included. Adele and Sofia at the front desk amazing customer service. I extended my stay for 6 more days and decided to not move from the premises.
Stayed 3 nights in Sep 2023
Response from Fiona on 23 Oct 2023
尊敬的客人，您好，上海帝盛酒店全体员工感谢您给予我们酒店的高评分！同时，非常高兴您能满意我们的服务与设施，期待您的再次光临！

8/10 Good

Zhenyi, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Super near to line 2 century park MTR. Go nanjing road also super convenient by taking line 2 MTR Staff friendly and helpful
Stayed 4 nights in Sep 2023
Response from Fiona on 23 Oct 2023
尊敬的客人，您好，上海帝盛酒店全体员工感谢您给予我们酒店的高评分！同时，非常高兴您能满意我们的服务与设施，期待您的再次光临！

6/10 Okay

Kai Guan

Business traveller
Liked: Staff & service, property conditions & facilities
Found long hairs in the bath robe
Stayed 2 nights in Sep 2023
Response from Fiona on 23 Oct 2023
尊敬的宾客，感谢您对酒店的点评！对于您在酒店入住期间的经历，我们深表遗憾。您的宝贵意见对我们非常重要，我们会将意见告知相关部门以提高服务质量。若您下次至此，希望能再次预订本酒店，给我们一个机会致歉。期待再次光临！

8/10 Good

Dong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Fiona on 23 Oct 2023
尊敬的客人，您好，上海帝盛酒店全体员工感谢您给予我们酒店的高评分！同时，非常高兴您能满意我们的服务与设施，期待您的再次光临！

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel frente a “The Bond”, vista espectacular. Lujoso, muy limpio, aunque las habitaciones no son nada especial. Desayuno muy variado y de gran calidad. Zona muy comercial y de fácil acceso con el metro de la ciudad
Stayed 1 night in Sep 2023
Response from Fiona on 23 Oct 2023
尊敬的客人，您好，上海帝盛酒店全体员工感谢您给予我们酒店的高评分！同时，非常高兴您能满意我们的服务与设施，期待您的再次光临！

8/10 Good

Soo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet should be better and the meal quality and varieties was just average. Their customer service and cleaness was great though.
Stayed 5 nights in Sep 2023
Response from Fiona on 23 Oct 2023
尊敬的宾客，感谢您对酒店的点评！对于您在酒店入住期间的经历，我们深表遗憾。您的宝贵意见对我们非常重要，我们会将意见告知相关部门以提高服务质量。若您下次至此，希望能再次预订本酒店，给我们一个机会致歉。期待再次光临！

4/10 Poor

Rebecca

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Booked 3 rooms 5 nights for a business trip. Rooms are super small and smelly. Washroom was not clean and dirt everywhere. Won’t stay next time.
Stayed 5 nights in Sep 2023
Response from Fiona on 23 Oct 2023
尊敬的宾客，感谢您对酒店的点评！对于您在酒店入住期间的经历，我们深表遗憾。您的宝贵意见对我们非常重要，我们会将意见告知相关部门以提高服务质量。若您下次至此，希望能再次预订本酒店，给我们一个机会致歉。期待再次光临！

8/10 Good

Frederico

Stayed 3 nights in Aug 2023
Response from Fiona on 23 Oct 2023
尊敬的宾客，感谢您对酒店的点评！对于您在酒店入住期间的经历，我们深表遗憾。您的宝贵意见对我们非常重要，我们会将意见告知相关部门以提高服务质量。若您下次至此，希望能再次预订本酒店，给我们一个机会致歉。期待再次光临！

8/10 Good

valarie

Stayed 2 nights in Aug 2023
Response from Fiona on 23 Oct 2023
尊敬的宾客，感谢您对酒店的点评！对于您在酒店入住期间的经历，我们深表遗憾。您的宝贵意见对我们非常重要，我们会将意见告知相关部门以提高服务质量。若您下次至此，希望能再次预订本酒店，给我们一个机会致歉。期待再次光临！

8/10 Good

Anthony Charles

Business traveller
Liked: Cleanliness
Generally the hotel is good. Its clean and has reasonably large rooms. Unfortunately the Showers in the rooms are not good (over a bath) and water sprays and flows out onto the floor, flooding the bathroom.
Stayed 5 nights in Aug 2023

8/10 Good

Sin

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

Angeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Subway entrance is under the property. Easy access to/from anywhere. Awesome staff. Nice room with complete amenities. Will come back again!
Stayed 4 nights in Aug 2023

10/10 Excellent

Li

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
subway is next door to the hotel
Stayed 3 nights in Jul 2023

8/10 Good

Yasser

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 6 nights in Jul 2023

8/10 Good

JIANGSHANSHAN

Business traveller
Liked: Cleanliness, staff & service, room comfort
7.8 rated
Excellent service but some room quality does not meet the advertised standard
Stayed 1 night in Jul 2023

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, walkable from the maglev or 1 stop on the metro. Or about ~20 CYN in a taxi I waved down as I was running late.
Stayed 1 night in May 2023
Response from Fiona on 27 Jun 2023
Thank you for staying at Dorsett Shanghai!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean great location
Stayed 1 night in Apr 2023
Response from Fiona on 27 Jun 2023
Thank you for staying at Dorsett Shanghai!

6/10 Okay

FENG

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good location but the room pretty small. Breakfast very limited.
Stayed 2 nights in Apr 2023

10/10 Excellent

Sergey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Fiona on 6 Apr 2023
尊敬的客人您好，上海帝盛酒店全体员工感谢您给予我们酒店的高评分！同时，非常高兴您能满意我们的服务与设施，期待您的再次光临！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful Stay
Restful stay. Love the room. It would be great if they would improve the buffet breakfast though --- more choices.
Stayed 1 night in Jan 2023

4/10 Poor

LY

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the service this is a disappointing trip
Stayed 1 night in Nov 2021
Response from GM on 9 Nov 2021
Dear Guest, We are so sorry to learn of your comment but we will retrieve your stay records to dig out the reason for service improvement makes. Thank you for staying at Dorsett Shanghai!

10/10 Excellent

Hai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, friendly staff and nice surroundings.
Stayed 7 nights in Oct 2021
Response from GM on 14 Oct 2021
Dear Guest, Thank you so much for staying at Dorsett Shanghai! We look forward to weclome you back on your future visit to Shanghai!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very classy and hip.
Stayed 8 nights in Sep 2021
Response from GM on 8 Oct 2021
Dear Guest, Thank you so much for staying at Dorsett Shanghai!

10/10 Excellent

Yawen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021
Response from GM on 2 Aug 2021
Thank you so much for staying at Dorsett Shanghai!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from GM on 4 May 2021
Thank you so much for staying at Dorsett Shanghai!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The Dorsett is our regular hotel when we stay in Shanghai. Usually it's great, but this time it was very disappointing (covid I guess). I booked a loft suite since they had a reasonable deal on offer. The room was meant to include breakfast, free mini bar and a deep-soaking bathtub. The breakfast was poor (I don't blame them for this as it was obvious the hotel was practically empty). However, there was no deep-soaking bathtub - there wasn't even a bath. The room was filthy and the carpets would benefit from a steam clean. In these times, I would have thought cleanliness would have been the top priority. The mini bar was also non-existent, let alone free. In fact, we left a day early...
Stayed 4 nights in Dec 2020
Response from GM on 11 Jan 2021
Dear Guest, Thank you for your loyalty to Dorsett Shanghai! We have done a cross check on "Loft Suite" room description / room amenity on Expedia web page, actually bath tub not in the room description except free mini bar left out to remove since Mar, 2020. Many apologies that we will compensate "free mini bar benefit" on your next stay at Dorsett Shanghai. Loft Suite cleanliness is very much up to clean standard but we would like to say thank you that the beige color room carpet at the edge of bathroom stall very light spots shown that our Engineering Department will do a carpet change in this small area. We look forward to welcome you back to Dorsett Shanghai!

10/10 Excellent

James, London

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, great location next to the subway. Good views of the park.
Stayed 2 nights in Aug 2020
Response from GM on 7 Aug 2020
Thank you so much for recommending Dorsett Shanghai!

10/10 Excellent

Asiantraveller, Bangkok

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet location with huge park view, convenient for transportation to airport and city with subway (just right underground). Nice staff, good in English communication, clean, good for long stay with family and travelers
Stayed 10 nights in Jan 2020
Response from GM on 27 Feb 2020
Thank you for staying at Dorsett Shanghai!

10/10 Excellent

MeowMeow, Singapore

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel did not manage to provide the initial requested rooms to us, they upgraded our rooms as an alternative which was a pleasant surprised and kind gesture. Super accessible via subway!
Stayed 3 nights in Dec 2019
Response from GM on 27 Feb 2020
Thank you for staying at Dorsett Shanghai!