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Reviews of Courtyard by Marriott Hong Kong Sha Tin

4 out of 5
Courtyard by Marriott Hong Kong Sha Tin
1 On Ping Street, Sha Tin

Reviews

8.8

Excellent

Rating 10 - Excellent. 506 out of 1005 reviews" "
Rating 8 - Good. 384 out of 1005 reviews" "
Rating 6 - Okay. 68 out of 1005 reviews" "
Rating 4 - Poor. 31 out of 1005 reviews" "
Rating 2 - Terrible. 16 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Alan

Travelled with family
N/A
Stayed 7 nights in Apr 2024

10/10 Excellent

Lian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 16 nights. Location very convenient to get to places, near a metro station (Shek Mun) and bus routes on door step. Lots of decent restaurants all walkable distance and a MacDonalds next door if you are feeling lazy! Favourite local restaurants has to be Master Congee and Sha Tin Buddies! There are lots of places to eat that suit all budgets.

10/10 Excellent

Lian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time I have stayed here (16 nights) and was not disappointed. Public transportation was convenient - short walk to metro and bus stops just outside. Lots of nearby restaurants, Sha Tin Buddies and Master Congee were my favourites! Found MoMo (on level 2 within hotel) a little on expensive side but could not fault food. Would stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

SWEE LI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 4 nights in Apr 2024

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized rooms for HK; handy convenience store and McDonald's next door. 5 min walk to MTR and plenty of buses from just outside the hotel. Functional gym, decent pool - but only open from April 1st. Good quality hotel in decent area. Good selection of shops and restaurants in the vicinity and 10 min taxi ride to New Town Plaza for serious shopping.
Stayed 9 nights in Mar 2024

10/10 Excellent

Ziinah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place I’ve ever stayed in Shenzhen and it’s great - been there over 4 times already
Stayed 1 night in Mar 2024

10/10 Excellent

Ziinah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to place in HK
Stayed 6 nights in Mar 2024

6/10 Okay

Ada

Disliked: Cleanliness, staff & service, property conditions & facilities
Doesn’t have any sign for direction to Car park can have lift for carry your luggage to Lobby. walk up stairs and escalator? Environment policy for hotel not provide water bottle unless you ask for. Everywhere selling plastic bottle drinks ? Carpet is not very clean . bed Frame is like bought second hand . Don’t have bathtub .
Stayed 8 nights in Mar 2024

10/10 Excellent

Sue Symm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended for its location with lots of shops nearby, comfortable and clean rooms, and walkable distance to the Shek Mun MTR station and bus to the airport! The hotel also has a complimentary shuttle that takes guests to MTR stations further away at certain hours.
Stayed 4 nights in Mar 2024

8/10 Good

ELAINE

Liked: Cleanliness, staff & service
Stayed 10 nights in Mar 2024

10/10 Excellent

Lisa Tsui Wen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quieter part of shatin but easily accessible. Supermarket downstairs which is convienent
Stayed 4 nights in Feb 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Near the river
Stayed 1 night in Feb 2024

6/10 Okay

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good position close to MTR station. Polite staff Hotel clean Had to complain 3times about the toilet leaking over bathroom floor. Maintenance came 3 times still not fixed when we left!
Stayed 13 nights in Feb 2024

10/10 Excellent

Yik-Ching

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with spacious, and well designed rooms. Just a 5 minute walk to MTR (subway station) where there are lots of local restaurants and shops. Our room is on the 17 floor with a beautiful view of the river. Really enjoyed our stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Rosita

Liked: Cleanliness, amenities, property conditions & facilities
It’s a little out of the way of the busy area, but easily accessible by public transit. Bus stops are right in front of the hotel including an airport bus. Rooms are good sized.
Stayed 5 nights in Feb 2024

8/10 Good

Polly

Travelled with group
Room cleaning is very good, very clean
Stayed 11 nights in Jan 2024

10/10 Excellent

Ephrem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious. Adequate options for transportation.
Stayed 13 nights in Jan 2024

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024

10/10 Excellent

Kinjeo

Liked: Property conditions & facilities
Stayed 14 nights in Jan 2024

10/10 Excellent

Terence

Liked: Cleanliness, staff & service
Stayed 14 nights in Jan 2024

10/10 Excellent

Wai Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dai Chew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is situated within walking distance to the MTR, as well as a public light bus stop that gets you to Shatin station.
Stayed 7 nights in Jan 2024

2/10 Terrible

Tushar

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
TERRIBLE EXPERIENCE
We had booked 1 room for 3 adults for 6 nights from 31-Dec-23 to 6-Jan-24 through hotels.com after paying more than HKD 2400/- EXTRA for 3rd Adult on and above the basic room tariff. To our utter disappointment, while the hotel mentions 2 double beds, they are in fact slightly larger single beds and only 1 person can sleep on 1 bed. They are much smaller than queen beds. Despite of highlighting and discussing this concern, the Hotel desk manager was very rude and did not offer any suitable resolution. One of us out of 3 had to sleep on floor with 2 duvets as they did not provide a rolling bed or mat. I have stayed in various hotels across the globe over last 20+ years of international travel, but never faced an issue like this that caused us great discomfort and inability to get good nights sleep for 6 nights of our stay. I am keen to raise this grievance with highest level of management in hotels.com and in Courtyard by Marriott for cheating their guests.
Stayed 6 nights in Dec 2023

10/10 Excellent

Lai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prompt check in and helpful desk service. Room service excellent and clean. Wonderful staying and will return for sure.
Stayed 3 nights in Dec 2023

8/10 Good

Wai Hee David

Stayed 11 nights in Dec 2023

8/10 Good

Yun Liang

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Dec 2023

8/10 Good

Polly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Okay and no need
Stayed 3 nights in Dec 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Patrick, Nashua

Stayed 7 nights in Dec 2023

8/10 Good

Van

Liked: Staff & service
Disliked: Property conditions & facilities
found a lot of cigarette butts by the hotel entrance and side walks.
Stayed 4 nights in Dec 2023

8/10 Good

Tak Fai, LITTLE NECK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 10 nights in Dec 2023
Response from Quality Service Team on 20 Dec 2023
Good day Tak Fai, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through other social media platform. We look forward to see you again in soon.

10/10 Excellent

Eng Khim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy room
Comfy and spacious room. Value for your money
Stayed 4 nights in Nov 2023
Response from Quality Service Team on 10 Dec 2023
Good day Eng Khim, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through other social media platform. We look forward to see you again in soon.

10/10 Excellent

ANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean and spacious, it has an open view of river and surrounding area made us feel fresh every morning.
Stayed 2 nights in Nov 2023
Response from Quality Service Team on 3 Dec 2023
Good day Andy, Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit Trip Advisor and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

10/10 Excellent

Paul

Stayed 4 nights in Nov 2023
Response from Quality Service Team on 20 Dec 2023
Good day Paul,Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit other social medial platform also and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I visited here many times.
Stayed 2 nights in Nov 2023
Response from Quality Service Team on 22 Nov 2023
Good day Paul, Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit Trip Advisor and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

10/10 Excellent

ANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Quality Service Team on 6 Dec 2023
Good day Andy, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through other social medial platforms. We look forward to see you again in soon.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
T.Lee's Stay in Courtyard Sha Tin
The hotel is relatively new and being maintained well. The location is just a few minutes walk from the Shek Mun MTR station. The room is clean and spacious. The staff is polite and helpful. The pool was closed during my stay. It is a nice place to stay in as long as you don't need to travel to downtown a lot.
Stayed 10 nights in Nov 2023
Response from Quality Service Team on 6 Dec 2023
Good day Tommy,Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin, especially the compliment towards our Hotel staff. We invite you to visit other social medial platform also and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

8/10 Good

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Very comfortable bed. Awesome shower. Level 30 bar is also very nice. Very nice stay
Stayed 5 nights in Nov 2023
Response from Quality Service Team on 6 Dec 2023
Good day Mark, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through other social media platform. We look forward to see you again in soon.

10/10 Excellent

Cheng

Stayed 1 night in Nov 2023
Response from Quality Service Team on 10 Dec 2023
Good day Cheng,Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit other social medial platform also and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

10/10 Excellent

Tuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel experience!
We stayed at a room facing the river. The view was stunning! The room was super spacious and well lid. We can stay in the room all day long looking at the view. We travel a lot and this is the best hotel experience we have ever had!
Stayed 2 nights in Nov 2023
Response from Quality Service Team on 22 Nov 2023
Good day Tuen, Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit Trip Advisor and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

8/10 Good

Chuen Kit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just excellent!
Response from Quality Service Team on 22 Nov 2023
Good day Chuen Kit, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through Trip Advisor. We look forward to see you again in soon.

10/10 Excellent

Terry

Liked: Staff & service, amenities, property conditions & facilities
Room in good size
Stayed 10 nights in Nov 2023
Response from Quality Service Team on 22 Nov 2023
Good day Terry, Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit Trip Advisor and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

8/10 Good

Kwok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Fiona

Stayed 3 nights in Oct 2023
Response from Quality Service Team on 26 Nov 2023
Good day Fiona, Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit Trip Advisor and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

8/10 Good

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: convenient Dislike: shower stall looks old
Stayed 15 nights in Oct 2023
Response from Quality Service Team on 26 Nov 2023
Good Day Cecilia, Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. The issue on Bathroom condition was well noted, concern Department head was informed to follow up right away. We look forward to see you again in soon.

6/10 Okay

Edward

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The interior of the room must have been well appointed once upon a time when it was still new. It is now kind of dated and the desk surface have lots of pits and scratches which made it semi hazardous when you were working on it. This is still a small deal when compared to the totally worn out mattress. Not sure how many years ago it was first put into service but it has been evidently well used. The caved-in is so obvious you literally felt like sleeping in a wok. My wife who has no back issues could not handle it after a few nights and had to end up sleeping on the other end of the mattress which by the way was not much better. I have slept in numerous Marriott brand hotels and this by far was the worst dilapidated mattress that I have ever encountered. I speculate that this hotel is doing a lot of one-off guests so sleep comfort might not be of a major concern to the management, although this is totally unacceptable and unbefitting to the Marriott brand and above all, to what their loyal customers' reasonable expectation.
Stayed 8 nights in Oct 2023

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is large and comfortable. It would be better if the room is facing the river.
Stayed 2 nights in Oct 2023

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, staff in very good. Like it alot
Stayed 1 night in Aug 2023