We had booked 1 room for 3 adults for 6 nights from 31-Dec-23 to 6-Jan-24 through hotels.com after paying more than HKD 2400/- EXTRA for 3rd Adult on and above the basic room tariff. To our utter disappointment, while the hotel mentions 2 double beds, they are in fact slightly larger single beds and only 1 person can sleep on 1 bed. They are much smaller than queen beds. Despite of highlighting and discussing this concern, the Hotel desk manager was very rude and did not offer any suitable resolution. One of us out of 3 had to sleep on floor with 2 duvets as they did not provide a rolling bed or mat. I have stayed in various hotels across the globe over last 20+ years of international travel, but never faced an issue like this that caused us great discomfort and inability to get good
nights sleep for 6 nights of our stay. I am keen to raise this grievance with highest level of management in hotels.com and in Courtyard by Marriott for cheating their guests.