Suite | Premium bedding, down duvets, memory-foam beds, minibar

Reviews of Unuk Hotel

5 out of 5
Unuk Hotel
Calle Ortiz de Zúñiga, 8, Seville

Reviews

9.4

Exceptional

Rating 10 - Excellent. 78 out of 96 reviews" "
Rating 8 - Good. 8 out of 96 reviews" "
Rating 6 - Okay. 5 out of 96 reviews" "
Rating 4 - Poor. 3 out of 96 reviews" "
Rating 2 - Terrible. 2 out of 96 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely - great location, tasty brunch, and very kind staff. The only drawback was that our air conditioning wasn’t working.
Stayed 3 nights in May 2024
Response from Guest Relations Manager on 20 May 2024
Dear Guest,Thank you for your kind words about our property. We are delighted to hear that you enjoyed our great location, tasty brunch, and the friendliness of our staff.Addressing the inconvenience you experienced with the air conditioning. We would like to share with you that our air conditioning system is designed to program itself to the desired temperature according to our guests' preferences. In addition, it is a smart system that adjusts to a comfortable temperature when no movement is detected in the room. However, we will review the details, as we have not had any reports of an anomaly in the system.We appreciate your feedback and hope to have the opportunity to welcome you back in the future for an even better experience.Best regards,

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was really nice. Enjoyed our stay here and staff were very helpful. Exceeded expectations.
Stayed 4 nights in May 2024
Response from Guest Relations Manager on 20 May 2024
Dear Guest,We appreciate your feedback and hope to have the opportunity to welcome you back in the future for an even better experience.Best regards,

10/10 Excellent

Fiona

Stayed 1 night in Apr 2024

6/10 Okay

Edward

Stayed 2 nights in Apr 2024
Response from Guest Relations Manager on 12 May 2024
Dear Guest,Thank you for sharing your experience with us. We take note of your feedback and hope to have the opportunity to welcome you again.Best regards.

10/10 Excellent

Courtenay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Relations Manager on 10 May 2024
Dear Guest,Thank you very much for this review of your experience with us, which I have shared with the whole team to celebrate your satisfaction. We look forward to welcoming you again in the very near future.Best regards.

6/10 Okay

Leisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Apr 2024
Response from Guest Relations Manager on 18 Apr 2024
Dear Guest,We would like to thank you for taking a few minutes to review our hotel and for sharing it on the internet.We are delighted to know that your experience was satisfactory and that you enjoyed both our service and our facilities.We send you our best regards,

10/10 Excellent

Vashisht

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing boutique hotel. Rooms were modern and very clean. Very friendly staff who anticipates the needs of the guests and go above and beyond.
Stayed 3 nights in Mar 2024
Response from Guest Relations Manager on 4 Apr 2024
Dear Mr. Vashisht,Thank you for your glowing review! We're thrilled to hear that you had an amazing experience at our boutique hotel. Providing modern, clean rooms is a priority for us, so we're delighted that you found our accommodations to your liking.Our staff takes great pride in delivering exceptional service, and we're pleased that you found them friendly and attentive to your needs. Going above and beyond for our guests is what we strive for, so it's wonderful to hear that this was your experience.We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Kind Regard

8/10 Good

Mihaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and very conveniently located. The staff was very accommodating. The room was very comfortable, and we got the pillows we requested which made our night sleep so comfortable. The only thing that we found peculiar was that the room we booked was nothing like in the photos. First we were offered this room that had as a ‘balcony’ the bottom of a well. That is, a space on the first floor that extended all the way to the top of the building, like the bottom of a well. The room we were switched to was very nice but had no balcony, as shown in photos when we books the room. We were told that the specs of the rooms with that denomination are not quite the same. All in all, while we did appreciate the comfort of the hotel and the kindness of the staff, we did not appreciate being deceived in booking a room.
Stayed 3 nights in Mar 2024
Response from Guest Relations Manager on 28 Mar 2024
Dear Guest,We appreciate your feedback regarding your room experience, and we would like to address your concerns. Firstly, we take note of your perception of the room and apologize for any discrepancies between the room you booked and the actual room provided.It's important to note that our hotel has its roots in a historic house in the center of Seville, which contributes to its unique charm as a boutique hotel. As such, the interior patios are part of our typical Sevillian architecture, adding to the ambiance of the establishment.However, we also offer superior room categories that include options for spacious and luminous terraces, which might better align with your preferences. We regret any inconvenience caused and assure you that we are continuously striving to enhance our guests' experiences. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in the heart is Sevilla. Placed within walking distance of all the main attractions around Sevilla. But the main reason to stay is the staff. Always friendly and amazingly helpful. From our warmest of greetings to their city to cooking porridge for two fussy English. They really did make our stay a wonderful experience.
Stayed 4 nights in Mar 2024
Response from Guest Relations Manager on 17 Mar 2024
Dear Guest,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you had such a wonderful experience during your stay at our hotel in the heart of Seville.It brings us great joy to know that our staff went above and beyond to ensure that you felt welcomed and taken care of throughout your visit. We take great pride in providing exceptional service to all of our guests, and it's truly rewarding to hear that our efforts made a positive impact on your stay.We're thrilled that you found our location convenient for exploring all the main attractions in Seville. It's always our goal to offer our guests easy access to everything the city has to offer.Thank you once again for your kind words. We hope to have the pleasure of welcoming you back to our hotel in the future for another memorable experience.Best regards,

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Gerente de Relaciones Públicas. on 26 Feb 2024
Estimada Cliente,Gracias por sus amable valoración . Nos complace leer que ha disfrutado de su experiencia en nuestra terraza. Esperamos poder darle la bienvenida en un futuro no muy lejano.Reciba un cordial saludo.

6/10 Okay

Nassim

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Terrible air conditioning. Unpleasant experience
Stayed 3 nights in Feb 2024
Response from Guest Relations Manager on 18 Feb 2024
Dear Mr. Nassim,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had with our air conditioning system. We understand how essential a comfortable temperature is for a pleasant stay, and we regret any inconvenience caused.During your stay, we experienced a temporary system failure due to the severe weather conditions, which affected our air conditioning. We deeply regret any discomfort this may have caused you.Please rest assured that we are taking steps to address this issue and prevent such incidents from occurring in the future. Your feedback is invaluable to us, and we appreciate your understanding.Should you choose to stay with us again, we'll do everything in our power to ensure that your experience is flawless.Warm regards,

10/10 Excellent

Nabil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, clean, charming, modern and the service was impeccable.
Response from Guest Relations Manager on 11 Feb 2024
Dear Guest,Thank you very much for your kind words and for taking the time to share your feedback with us. We are thrilled to hear that you had an excellent experience at our hotel and that you found our facilities clean, charming, and modern. Providing impeccable service to our guests is our top priority, and we're delighted that we were able to meet your expectations.Your satisfaction is very important to us, and we truly appreciate your positive review. If you have any further comments or suggestions, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,

10/10 Excellent

Rajarshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gem of a hotel in old town Seville. Walkable to everything. Great room and amenities. Exceptionally friendly staff. We loved our stay there. One thing to improve: the restaurants and breakfast dining room needs a better chef.
Stayed 4 nights in Jan 2024
Response from Guest Relations Manager on 10 Jan 2024
Dear Mr. Rajarshi,Thank you for taking the time to share your positive feedback about your stay at our hotel in the historic center of Seville. We are delighted to hear that you enjoyed the room, services, and the exceptional friendliness of our staff. It's always gratifying to know when our guests have had a wonderful experience.We appreciate your valuable input regarding the restaurants and breakfast dining area. Your feedback is crucial for us as we continually strive to enhance our services. Rest assured that your comments have been noted, and we will use them as an opportunity to improve and provide an even better experience for our guests.We are grateful for your kind words and are thrilled that you loved your stay with us. We look forward to the possibility of welcoming you back in the future and providing an even more enjoyable experience.Best regards,

10/10 Excellent

Mehrnaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lovely design, great location, nice breakfast and amazing staff.
Stayed 3 nights in Dec 2023
Response from Guest Relations Manager on 4 Jan 2024
Thank you very much for this review of your experience with us, which I have shared with the whole team to celebrate your satisfaction. We look forward to welcoming you again in the very near future.Best regards.

2/10 Terrible

Amandeep

Travelled with family
Disliked: Staff & service, amenities
We wanted to book this hotel for 3 people. For some reason, the settings changed after I typed it in, and it was actually booked for 2 people. We figured this happened for another hotel a few days before, so we called Expedia and Unuk to clear things up. Unuk told us we had to upgrade to a suite which was more than double the price that we had originally booked the room for. We had just missed the cancellation deadline, so they were completely not flexible. As we were figuring things out, they charged my credit card over 24 hours before our check-in time. They had specifically told me that we would be charged upon arrival, but the clerk told me he was afraid that we'd cancel so he charged us. I was very upset, as they kept telling me that I could not cancel or modify my reservation since I missed the cut-off per their policies, but they went against their own policies and charged me ahead of time. When we got there, everyone was nice, but I was very upset about the way they run their business.
Stayed 3 nights in Nov 2023
Response from Guest Relations Manager on 4 Jan 2024
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you encountered during the reservation process. It's regrettable to hear about the challenges you faced with the booking adjustments and payment procedures.Please understand that when reservations are made through third-party platforms, our ability to make changes is limited by their policies and procedures. We recommend choosing a rate that allows for more flexibility or making reservations directly through our website to have greater control over modifications.We are pleased to hear that our on-site team provided friendly service upon your arrival. However, we take your feedback seriously, and we will work to address the issues you've raised regarding the booking process to ensure a smoother experience for our guests in the future.We appreciate your understanding and patience in this matter. If you have any further concerns or if there's anything we can do to enhance your future stays, please do not hesitate to reach out to us directly.Thank you for choosing Unuk Hotel, and we hope to have the opportunity to welcome you back under more favorable circumstances.Warm regards,

10/10 Excellent

Damian, portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel in excellent location with friendly, knowledgable and efficient staff. Loved our stay.
Stayed 3 nights in Nov 2023
Response from Guest Relations Manager. on 9 Dec 2023
Dear Mr. Damian,First of all, we would like to thank you for choosing our Hotel Unuk for your visit to Seville and for recommending us to other potential guests.We are pleased to see that you had a perfect stay with us and that everything was according to your tastes and needs.Once again we thank you for choosing our hotel for your holiday and we hope to have the opportunity to serve you again in the future.Best regards.Guest Relations Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Gerente de Relaciones Públicas on 13 Nov 2023
Estimado Huésped,Muchas gracias por tan fantástica reseña sobre su experiencia con nosotros que he compartido con todo el equipo para celebrar su satisfacción.Esperamos tener el placer de volver a recibirles en un futuro muy próximo.

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming 5 star hotel
Great and friendly service from all staff
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 30 Oct 2023
Dear Guest,Thank you very much for this review of your experience with us, which I have shared with the whole team to celebrate your satisfaction. We look forward to welcoming you again in the very near future.Best regards.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW!! Loved every second of our stay here. The entire staff was so professional and attentive, it truly made the experience. Rooms are beautiful with lovely amenities including the shampoo, conditioner, and complimentary water bottles every day. Don’t forget to have the breakfast!! Wonderful servers in the restaurant as well. Couldn’t have picked a better location for first time visitors. Would recommend 10/10 and would stay again without hesitation!!! :)
Response from Guest Relations Manager on 30 Oct 2023
Dear Guest,Thank you very much for taking the time to leave us a review. We are very pleased to see that you enjoyed an unforgettable experience in our facilities. We will share your words with all our staff. At Hotel Unuk we always strive to provide the most exclusive and personalised service possible to our guests and achieving this is our greatest gift.Yours sincerely.

6/10 Okay

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Locale, avoid First Floor rooms
This is a great location, you must avoid the rooms on the first floor, we had to move and pay an upgrade fee even though we are Gold with expedia.. The deluxe rooms are small and our first room had window with just views of the internal walls of the hotel.
Stayed 5 nights in Oct 2023
Response from Guest Relations Manager on 18 Oct 2023
I sincerely thank you for the comments you have shared after your stay at Hotel Unuk. I am glad you enjoyed your stay, especially our central location,Hotel Unuk is created from a historic building in a boutique concept in the heart of Seville, so our first categories are interior, leaving the bright spaces for our wonderful suites that allow you to contemplate our monumental Seville from your room.We look forward to welcoming you again soon so that you can continue to enjoy our history.Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Guest Relations Manager on 18 Oct 2023
Dear guest,Thank you very much for this review of your experience with us, which I have shared with the whole team to celebrate your satisfaction. We look forward to welcoming you back in the very near future.Best regards.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
I loved everything about this hotel. Can’t wait to go back.
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on 7 Oct 2023
Dear Guest.Thank you for sharing your comments with us.It is a pleasure to know that you enjoyed a 5 star experience with us and that our services have met your expectations.We look forward to welcoming you again soon at Hotel Unuk.Best regards.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Guest Relation Manager on 30 Sept 2023
Estimado Sr. Andrés,Muchas gracias por dedicar parte de su tiempo a compartir con nosotros su experiencia en el Hotel Unuk, ha sido un gran placer para todos contar con su presencia.Todo el equipo agradece su generosa valoración sobre nuestros servicios, ha sido una gran satisfacción para todos poder haber cumplido sus expectativas.Estaremos encantados de poder recibirle de nuevo en un futuro no muy lejano.Reciba un cordial saludo,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice and close to the attractions we have planned to see.
Stayed 5 nights in May 2023
Response from Guest Relation Manager on 5 Sept 2023
Dear Maria,I sincerely thank you for the comments you have shared after your stay at Hotel Unuk. I am glad you enjoyed your stay, especially our central location.We hope to have the opportunity to welcome you again.Best regards.

10/10 Excellent

Fay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just amazing from start to finish! If we are in Seville again, we are staying there!
Stayed 2 nights in Aug 2023
Response from Guest Relation Manager on 6 Aug 2023
Thank you very much for choosing our Hotel during your visit to Seville. It is always a pleasure to know that our guests find everything to their liking and that they share their satisfaction with us.We work tirelessly to offer a high quality service in an environment at the height of a 5* GL hotel.We hope to welcome you again to have the opportunity to surprise you and enjoy our rooms, location and exclusives services.Best regards.Guest Relation Manager

10/10 Excellent

Theodore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in great location. Helpful staff.
Stayed 4 nights in Jul 2023
Response from DIRECTOR DE CALIDAD on 17 Jul 2023
Thank you very much for choosing us and for sharing your satisfaction with us.I will pass on your kind words to our team and we hope to have the opportunity to welcome you again.Best regards.Victor Martin.Quality Manager.

10/10 Excellent

Michael

Stayed 3 nights in May 2023
Response from DIRECTOR DE CALIDAD on 1 Jun 2023
Thank you very much for your visit and for your kind review.We are delighted that our guests enjoy our service and we look forward to welcoming you back with the intention of continuing to surprise you.Best regards.Victor Martin.Quality Manager

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels I’ve stayed at in a while. The rooms are modern, clean and spacious. The pool area is small but has lovely views. And the staff were extremely helpful and friendly! A great choice for a city break in Seville.
Stayed 3 nights in Apr 2023
Response from Quality Departament on 7 May 2023
Thank you for choosing to stay at Hotel Unuk and for taking the time to share your feedback with us.It was such a pleasure to read your beautiful review and I would like to thank you on behalf of all the staff here at the Hotel Unuk for your lovely words.I hope we will have the pleasure of welcoming you back in the near future.Sincerely,Víctor MartínQuality Manager

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay, beautiful hotel. Great location within walking distance to a number of sites. The staff were very helpful and accommodating. A special thanks to Amalie (reception) and Andre (restaurant) for their exceptional attention.
Stayed 2 nights in Mar 2023
Response from DIRECTOR DE CALIDAD on 3 Apr 2023
Thank you for sharing your lovely feedback following your recent stay at Hotel Unuk.I am delighted to read that you had a wonderful experience in our company, highlighting our team members professionalismThank you for your time and we are looking forward to your next visit in Seville!Best regards,Víctor MartínQuality Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, bad breakfast
Lovely hotel in a great location. Rooms are spacious for the city centre and the pool area is nice. The breakfast was however definitely not 5*, bad quality food and there were ants all on all the pastries that were out in the buffet. Don’t pay extra for breakfast when there are so many good food options in Seville.
Stayed 2 nights in Mar 2023
Response from Quality Departament on 16 Mar 2023
Gracias por su visita y por hacernos llegar su comentario. Siempre trabajamos por y para nuestros clientes y buscamos implementar servicios que beneficien su estancia.Los productos que ofrecemos son siempre de muy alta calidad, dignos del tipo de hotel que representamos. Lamentamos mucho si no ha sido de su agrado este servicio en concreto y será revisado aun así.Reciba un cordial saludo.Víctor Martín.Director de Calidad.

10/10 Excellent

Mustafa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely. Vale service is included.
Stayed 1 night in Mar 2023
Response from Quality Departament on 16 Mar 2023
Muchas gracias por su reciente estancia en nuestro Hotel y por hacernos llegar su comentario.Sin duda será un placer poder recibirle de nuevo en Sevilla.Un cordial saludo.Víctor Martín.Director de Calidad.

10/10 Excellent

cem, istanbul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with friendly staff
Stayed 1 night in Mar 2023
Response from Quality Departament on 10 Mar 2023
Thank you for sharing your lovely feedback following your recent stay at Hotel Unuk.I am delighted to read that you had a wonderful experience in our company.Thank you for your time and we are looking forward to your next visit in Seville!Best regards,Víctor MartínQuality Manager

10/10 Excellent

Kara, Arlington

Stayed 3 nights in Feb 2023
Response from DIRECTOR DE CALIDAD on 22 Mar 2023
Muchas gracias por su estancia y por su valoración. Fue un placer recibirle y nos encantaría poder volver a verla en nuestro Hotel.Reciba un cordial saludo.

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stuff was supper nice and was always offering different things like water, umbrellas, etc; food was awesome as well. The room is not as big as you would accustom in American hotels, but still big enough.
Stayed 3 nights in Feb 2023
Response from DIRECTOR DE CALIDAD on 24 Feb 2023
Thank you for choosing to stay at Hotel Unuk and for taking the time to share your feedback with us.It was such a pleasure to read your beautiful review and I would like to thank you on behalf of all the staff here at the Hotel Unuk for your lovely words.I hope we will have the pleasure of welcoming you back in the near future.Sincerely,Víctor MartínQuality Manager

4/10 Poor

Eren

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is terribly overpriced. Unfortunately my booking was nonrefundable, otherwise I would not continue staying there. The complete experience is disappointing and I do not recommend this hotel to anyone. At that proce range you can stay at a much better hotel in Sevilla
Stayed 7 nights in Feb 2023
Response from DIRECTOR DE CALIDAD on 20 Feb 2023
Gracias por su estancia en nuestro Hotel y por hacernos llegar su valoración.Leemos con tristeza su comentario y sentimos que no encontrase a su gusto la totalidad de los servicios ofrecidos.Trabajamos día a día en mejorar y proporcionar una estancia perfecta a nuestros clientes y lamentamos no haberlo logrado con usted. Revisaremos como siempre todos nuestros estándares de calidad.Nos encantaría poder tener una nueva oportunidad de hospedarle y sorprenderles.Un cordial saludo.Víctor Martín.

10/10 Excellent

Sindi

Stayed 1 night in Feb 2023
Response from Quality Departament on 8 Mar 2023
Many thanks for your review and feedback. We are thrilled to read your that you enjoyed the entirety of our facilities & services. Hope to see you again. Kind regardsVíctor MartínQuality Manager

4/10 Poor

Amrita

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well conceived remodel and excellent staff.
Stayed 3 nights in Oct 2022
Response from DIRECTOR DE CALIDAD on 31 Oct 2022
Muchas gracias por su estancia en nuestro Hotel y por sus amables palabras hacia nosotros.Ha sido un placer para nosotros y trasladaré su satisfacción al resto del equipo.Reciba un cordial saludo.Víctor Martín.

10/10 Excellent

ronnie, richmond hill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing luxury boutique style hotel with exceptional staff and attention ti detail
Stayed 2 nights in Jul 2022
Response from DIRECTOR DE CALIDAD on 1 Aug 2022
Estamos encantados de saber que cumplimos con sus expectativas. Muchas gracias por sus amables palabras que sin duda compartiremos con todo el equipo que forma Hotel Unuk. Estaremos encantados de poder recibirles de nuevo y seguir ofreciéndole lo mejor de nosotros. Reciba un cordial saludo. Víctor Martín. Director de Calidad.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from DIRECTOR DE CALIDAD on 1 Aug 2022
Muchas gracias por su amable valoración. Es un auténtico placer saber que disfrutó de su estancia en nuestro Hotel. Nuestro principal objetivo es conseguir su satisfacción y saber que lo conseguimos es nuestra mayor recompensa. Reciba un cordial saludo de todo el equipo y nos encantará recibirles de nuevo. Víctor Martín. Director de Calidad.

10/10 Excellent

Yimaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
Amazing 5 star hotel, highly recommend
Stayed 1 night in Feb 2022

8/10 Good

Andrei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but with a room for improvements
The hotel is a modern and nice, offering good in-room amenities, clean and comfy. However our room (we booked more expensive J. Suite on a top floor) appeared not to be on a top floor, but had a bar/restaurant right above our heads. This caused noise until late night. Restaurant needs more professional approach to work on the dishes and their look, as well as the bar. Food and cocktails are soulless. Should the hotel improve those things, it might be one of the best in Seville.
Stayed 2 nights in Jan 2022

10/10 Excellent

Jummaida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Geraint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, with a little staff training great
Overall a really lovely hotel. The staff are very friendly and try their best. Room was very modern but comfortable. Pool was great for city centre. Restaurant was excellent. Only downsides where there is room to improve - occasional waiter service at restaurant and accommodating the welcome drink on the terrace - arrived on a Saturday evening and could not accommodate us for a drink when we arrived - the staff seems a little inexperienced and could have handled the problem better. Would definitely stay again.
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I've stayed at in several years. The staff service was impeccable. Each and every individual went out of their way to make our stay memorable. A big shout out to the guest services and reception staff who arranged a beautiful treat for my partner. This hotel is centrally located so you can visit most of the sites and there are numerous squares where you can have lovely food at excellent prices. Overall, this hotel was great. If I wanted to be ultra critical I would say our room was quite small but it had everything that was required. I would definitely highly recommend this property and I will be going back at a later date.
Stayed 3 nights in Jul 2021
Response from Gema Bazán. Front Office Manager. on 28 Jul 2021
Dear Mr./Mrs. Guest, Thank you very much for share with us such a nice review about your stay in Hotel Unuk 5* GL. Wherever you go you becomes a part of you somehow and it gives an immense pleasure to our team to ensure that each of our guest is happy during their stay and leaves with memorable experience. It is always an huge honor when we realize that we achieved the goal to provide our guests with unique experience, and we really appreciate that you let us know it. Kind regards, @hotelunuk Gema Bazán. Jefa de Recepción.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the staff prepared a little surprise for my birthday
Stayed 1 night in Jan 2021
Response from Maribel Fresneda on 13 Jan 2021
We are grateful with time invested in leaving your opinion. For our team, each and every one of your words are important since our goal is to improve ourselves day by day and make your experience with us unforgettable. For this reason, from Unuk Soho hotel we want to thank you for writing an opinion which will be very useful in achieving our objectives. We hope to see you again at our hotel.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Camila Gómez on 8 Mar 2020
We are really greatfull for your time to leave your opinion. We appreciate and value every comment and we will let our team know about your kind words. At Unuk Soho Hotel and Recoveco Restaurant our goal is the excellence and it is a pleasure to know we are matching your expectations.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Camila Gómez on 17 Mar 2020
We are really greatfull for your time to leave your opinion. We appreciate and value every comment and we will let our team know about your kind words. At Unuk Soho Hotel and Recoveco Restaurant our goal is the excellence and it is a pleasure to know we are matching your expectations. On the another hand, we apologizes for the inconvenience of the street works. Your sinceresly, Camila Gómez

10/10 Excellent

Muhammad, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very modern, yet has a warm feeling. The hotel is a premium class of hotel and you feel every inch of premium real estate as you walk throughout the spaces. The Staff were very friendly and helpful throughout our stay. The room and bathroom is spacious. There was luxurious slippers, gowns and toiletries provided by the hotel. The location of the hotel is absolutely brilliant, we could walk just about anywhere we needed to.
Stayed 4 nights in Feb 2020
Response from Camila Gómez on 2 Mar 2020
Dear Muhammad, we are really greatfull for your time to leave your opinion. We appreciate and value every comment and we will let our team know about your kind words. At Unuk Soho Hotel and Recoveco Restaurant our goal is the excellence and it is a pleasure to know we are matching your expectations.

10/10 Excellent

Ian, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally placed with all of the historic sites of Seville in walking distance. The hotel itself is spotlessly clean with good facilities including a roof terrace, pool and gym. We had a ground floor interior room with windows into an courtyard. The bed was very comfortable and the walk in shower fantastic. A buffet breakfast is available which is well worth the expense as it covers just about every food group including caviar and champagne if you're that way inclined. In summary a great hotel with great staff and amenities.
Stayed 7 nights in Feb 2020
Response from Camila Gómez on 26 Feb 2020
We are really greatfull for your time to leave your opinion. We appreciate and value every comment and we will let our team know about your kind words. At Unuk Soho Hotel and Recoveco Restaurant our goal is the excellence and it is a pleasure to know we are matching your expectations.