Terrace/patio

Reviews of Petit Palace Santa Cruz

4 out of 5
Petit Palace Santa Cruz
Munoz y Pabón 18, Seville, Seville

Reviews

8.8

Excellent

Rating 10 - Excellent. 473 out of 1002 reviews" "
Rating 8 - Good. 410 out of 1002 reviews" "
Rating 6 - Okay. 93 out of 1002 reviews" "
Rating 4 - Poor. 17 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary M, NIAGARA ON THE LAKE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures say it all. The hotel was impeccable. The location was perfect. We were in close walking distance to the major attractions. The staff was kind and courteous, they helped us with directions, book train transfers and taxis. The breakfast buffet was well worth the value
Stayed 3 nights in Mar 2024
Response from Irma Gala Experience Manager P. Palace Santa Cruz on 11 Mar 2024
Dear Mary, Firstly, thank you very much for the trust in Petit Palace. We feel absolutely grateful for this magnificent review regarding the lovely stay experienced with us. We are passionate about our guests; our aim is to provide you with the perfect stay, always going the extra-mile and doing everything that is in our hands in order to offer you a completely satisfactory and memorable experience with us. Therefore, we are delighted to see that this has been your case! It has been a great pleasure for us to host you here and we keep looking forward to welcoming you back! Kind regards, Irma Gala Experience Manager

8/10 Good

hai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 23 Jan 2024
Dear Hai, Thank you very much for choosing our hotel for your stay in Seville and for sharing your opinion. For us, the opinion of our guests is the most important thing, that is why we are very happy that your stay has been very good and that you have enjoyed our Hotel. We hope to welcome you very soon at Petit Palace. Sincerely,

10/10 Excellent

sameena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and front desk staff extremely helpful especially Ruben.
Stayed 2 nights in Nov 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 5 Dec 2023
Dear Sameena, First of all, I would like to thank you for trusting us with your stay at Petit Palace Santa Cruz and for taking the time to share your assessment. For us, the opinion of our guests is the most important thing, that is why we are very happy that your stay has been great and that you have enjoyed our Hotel, especially our dear Ruben! We hope to see you again very soon!! Sincerely

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. So close to awesome restaurants and bars, and only 8 min walk to major Seville attractions (Real Alcázar, Cathedral, and Plaza de España). Would definitely recommend and stay again.
Stayed 4 nights in Nov 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 5 Dec 2023
Dear Jordan, Thank you so much for your nice feedback, we are so happy you enjoyed our nice location! We thank your trust and well love to hearing you back. Our best regards

10/10 Excellent

Raimer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel because it was so clean it came with a beautiful view and the staff was so nice and the cafe on the hotel had delicious food and the bed was so comfortable everyone who works in this hotel are so hardworking.I would definitely recommend this hotel.
Stayed 3 nights in Nov 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 5 Dec 2023
Dear Raimer, Thank you very much for your trust and for your wonderful review. The whole team is proud to see that we have met your highest expectations. That your stay has been unbeatable is the best reward for our work. We hope to have the pleasure of welcoming you again very soon at Petit Palace. Sincerely Irma Gala Experience Manager Petit Palace Santa Cruz

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, friendly staff, clean and worth for the price.
Stayed 2 nights in Nov 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 24 Nov 2023
Dear Syed, Thank you very much for being so kind as to share your opinion with the rest of users. At Petit Palace Santa Cruz we work every day so that our clients enjoy their stays to the fullest. Seeing comments like yours is truly the best award we can receive, it encourages us to continue working in the same line and to continue improving every day. Thank you very much for being so kind to share it and we will be delighted that you visit us again very soon. Best regards!Irma Gala Experience Manager

6/10 Okay

michelle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff and location here was excellent (although I think desk staff should be dressed better than a white t-shirt). However, when we arrived, we were told all rooms with a double bed which we’d paid for, were gone, so to get a double bed we’d have to upgrade our room and pay £$15 more per night for our 3 nights. We checked in at 4 pm, so wasn’t sure how or why this would be the case, but also how this was my issue to resolve as it seemed to me like a hotel/booking issue. My husband is 6’ 3” so a twin bed is too short for him so I reluctantly agreed to pay the extra. Then when we get to the room we realized that while the room was big, there was no function to it. There were no luggage racks, no dresser, no hooks, no counter space at the sink, no towel bars. There was a wardrobe to unpack your luggage into (from bed or floor) but it ran parallel to the bed and was about 18” away from it, so if you wanted to get to your stuff, you had to disturb your partner. This was the worst designed hotel room I’ve ever been in. There was one narrow table the kettle and cups were on but it had little ants crawling on it. On closer inspection, they were also on the bed and wall. Tried to turn on heat and just got cool air. The staff were understanding and agreed to cancel the next two nights (pre-paid for on Expedia) but we had to stay and pay for the first night.
Stayed 3 nights in Nov 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 13 Nov 2023
Dear Michelle,Thank you for letting us know the evaluation of your experience and for valuing the attention of our team. On the other hand, we are sorry that we did not meet your expectations with any of the rooms we offered. We hope to have the opportunity to welcome you on another occasion and to be able to offer you the wonderful stay that we would have liked. Sincerely

8/10 Good

Paola

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice
Stayed 3 nights in Oct 2023
Response from Andrea. Guest Service on 17 Oct 2023
Estimada Paola, Muchas gracias por compartir su experiencia en nuestro hotel, ha sido un verdadero placer recibirle y nos alegra enormemente que valore nuestra magnífica ubicación, así como la atención recibida. Esperamos saludarle muy pronto de vuelta. Atentamente

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Irma Gala. Exp. Manager Petit Palace Santa Cruz on 10 Oct 2023
Dear Wendy, Thank you very much for taking a few minutes to share your opinion and for your confidence in choosing us. Your comments are really important to us and we would love to have the opportunity to welcome you back at Petit Palace! Many thanks again, best regards! Irma Gala Experience Manager Petit Palace Santa Cruz

10/10 Excellent

Ashanthi

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in the perfect place for Seville!
Stayed 2 nights in Oct 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 31 Oct 2023
Dear Ashanthi, On behalf of the entire team, we want to thank you for your trust in choosing us and for your kind review. It is a pleasure for us to verify that you had a perfect stay and we thank you very much for your kind words towards our location. We will continue working along the same lines and we hope to be able to greet you again very soon. See you forever! Irma Gala Experience Manager Petit Palace Santa Cruz

10/10 Excellent

Joselito

Travelled with group
Liked: Property conditions & facilities
Fabulous
Excellent place
Stayed 4 nights in Sep 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 25 Sept 2023
Dear Joselito, Thank you very much for taking a few minutes to share your experience with other users. It is a great satisfaction for our entire team to know that you have enjoyed our service and our attention, we work every day so that all our guests feel at home. Comments like yours encourage us to continue working along the same lines, taking care of our guests as you deserve. It has been a pleasure serving you, we hope to see you again at Petit Palace. Best regards Irma Gala Experience Manager Petit Palace Santa Cruz

10/10 Excellent

elham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a true gem. After 2 weeks of travelling, my family and I had the best stay in this hotel. The staff are amazing and so welcoming/pleasant. The hotel is very clean. Beds are so comfy. Location is amazing and walking distance to many attractions and restaurants. Hotel offers bikes, which are so useful in hot days for transportation:-). Absolutely recommend this hotel.
Stayed 2 nights in Aug 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 28 Aug 2023
Dear Elham, Thank you very much, first of all for choosing us, and now, for taking a few minutes to share your opinion, as it is a great help to us to improve every day. We are glad to know that our bikes service fully met your expectations! We hope you will give us another chance and welcome you back to Petit Palace, we will try to make your experience unbeatable. Thank you very much for everything and see you soon!

10/10 Excellent

IAN

Stayed 2 nights in Aug 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 25 Sept 2023
Dear Ian, Thank you very much for taking a few minutes to share your opinion and for your confidence in choosing us. Your comments are really important to us and we would love to have the opportunity to welcome you back at Petit Palace Many thanks again, best regards Irma Gala Experience Manager Petit Palace Santa Cruz

10/10 Excellent

navtej

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and the hotel is very well maintained. It has very helpful and friendly staff.
Stayed 2 nights in Aug 2023
Response from Farn C on 15 Aug 2023
Dear Navtej, Thanks for your stay with us in Seville. We are very grateful for seeing that you shared your comments. Our Team is passionate about providing a five star service to all of our guests and about assisting them should they require it. We are more than happy for reading that you have experienced such a nice stay at our Hotel and we are very excited about welcoming you back in the very near future in one of our Petit Palace or ICON Hotels. Our best wishes, Fran C. Guest Service Petit Palace Santa Cruz

10/10 Excellent

HIROSHI

Stayed 1 night in Aug 2023
Response from Andrea Guest Service Petit Palace Santa Cruz on 16 Aug 2023
Dear Hiroshi, First of all, I would like to thank you for trusting us with your stay in Seville and for taking the time to share your assessment of your stay. We are extremely happy that you enjoyed a magnificent experience with us! We look forward to welcoming you again. Sincerely

10/10 Excellent

ROHIT

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in all aspects
Stayed 2 nights in Jul 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 3 Aug 2023
Dear Rohit, First of all, I would like to thank you for trusting us with your stay in Seville and for taking the time to share your assessment of your stay. We are extremely happy that you enjoyed a magnificent experience with us! We look forward to welcoming you again. Sincerely Irma Gala Experience Manager Petit Palace Santa Cruz

8/10 Good

Bobby

Stayed 1 night in Jul 2023
Response from Irma Gala Experience Manager P. Palace Santa Cruz on 1 Aug 2023
Dear Bobby, Thank you very much for trusting us and for taking a few minutes to share your opinion and rate us so positively. We are happy that you had a nice experience at Petit Palace and that you felt at home! It has been a pleasure to serve you and we hope to welcome you again very soon! Irma Gala Experience Manager Petit Palace Santa Cruz

10/10 Excellent

Omar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended!
Stayed 2 nights in Jul 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 10 Jul 2023
Dear Omar,First of all, I would like to thank you for trusting in us for your stay at Petit Palace Santa Cruz and for taking the time to share your review.Thank you for your fantastic assessment of all our departments, that your stay has been unbeatable is the best reward for our work.Omar, we hope to welcome you again in a future stay with us!Sincerely,

8/10 Good

Nilesh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice boutique hotel. Only issue was that we reserved king bed. Got a room with two twin beds Joint together. With a gap in the middle That was annoying.
Stayed 2 nights in Jun 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 3 Jul 2023
Dear Nilesh, First of all, I would like to thank you for trusting us with his stay at Petit Palace Santa Cruz and for taking the time to share your assessment. For us, the opinion of our guests is the most important thing, that is why we are very happy that your stay has been great and that you have enjoyed our Hotel. Do not hesistate to ask for a full double bed in your next visit, we will be happy to assist you! We hope to see you again very soon!! Sincerely

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in heart of Seville, minutes from the centre, with cafes and restaurants steps away. Ideal for family of four. Safe. Good facilities.
Stayed 3 nights in Jun 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 26 Jun 2023
Dear Sharon, Thank you very much for choosing us for your stay in the city and thank you also for sending us your assessment. We are very happy that you enjoyed your experience at the hotel and that you felt comfortable with us. We really appreciate your comments about our facilies for families, it's great to know that our treatment has been to your liking. We will be delighted to have the opportunity to welcome you again. Sincerly

10/10 Excellent

Milind

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely helpful staff. Will definitely stay there once again.
Stayed 4 nights in Jun 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 19 Jun 2023
Dear Milind,Thank you so much for your nice review We are so happy to hearing your comments, we are so glad you had a great experience between us. We love you could come back soon. Our best regards

10/10 Excellent

Melissa

Stayed 2 nights in May 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 5 Jun 2023
Dear Melissa, Thank you very much for trusting us and for taking a few minutes to share your opinion and rate us so positively. We are happy that you had a nice experience at Petit Palace and that you felt at home. It has been a pleasure to serve you and we hope to welcome you again very soon!

10/10 Excellent

SYLVIA, JUANA DIAZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and comfortable rooms!
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 5 Jun 2023
Dear Sylvia,First of all, I would like to thank you for trusting us with your stay in Seville and for taking the time to share your opinion with other users. We are very happy that your stay has been great and that you have enjoyed our Hotel. It has been a pleasure serving you and we hope to welcome you again very soon. Sincerely

10/10 Excellent

Youssef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended. Staff are great. Very clean and quite. Great location.
Stayed 1 night in May 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 5 Jun 2023
Dear Youssef, Many thanks for your review, we are happy you enjoyed our hotel, location and staff we looking foward to having you back. Our kind regards

10/10 Excellent

sohail

Stayed 3 nights in May 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 19 Jun 2023
Dear Sohail, Thanks for your stay with us in Seville. We are very grateful for seeing that you shared your comments with the Expedia users. Our Team is passionate about providing a five star service to all of our guests and about assisting them should they require it. We are more than happy for reading that you have experienced such an amazing stay at our Hotel and we are very excited about welcoming you back in the very near future in one of our Petit Palace or ICON Hotels. Our best wishes,

10/10 Excellent

Noemi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty hotel with nice staff
Stayed 2 nights in May 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 8 May 2023
Dear Noemi,First of all, I would like to thank you for trusting in us for your stay at Petit Palace Santa Cruz and for taking the time to share your review.We appreciate your feedback and we are glad that you had a nice experience.We hope to welcome you again in a future stay with us!Sincerely,

8/10 Good

Daniel

Stayed 4 nights in Apr 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 5 Jun 2023
Dear Daniel, Thank you very much for choosing our hotel for your stay in Seville and for sharing your opinion. For us, the opinion of our guests is the most important thing, that is why we are very happy that your stay has been very good and that you have enjoyed our Hotel. We hope to welcome you very soon at Petit Palace. Sincerely, Irma Gala Experience Manager Petit Palace Santa Cruz

10/10 Excellent

Lyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Irma Gala, Experience Manager Petit P. Santa Cruz on 2 May 2023
Dear Lyn, First of all, we would like to thank you for choosing Petit Palace Santa Cruz for your stay in the city. We try to take care of every detail so that our clients feel at home. We continue working every day to offer unique and quality experiences. Thank you very much for taking the time to share your assessment. We hope to receive you again very soon. A cordial greeting

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spanish Travelers
The top bunk bed is difficult to access with unstable ladder. Other than that we loved the hotel and best service personnel ever
Stayed 2 nights in Apr 2023
Response from Irma Gala, Experience Manager Petit P. Santa Cruz on 2 May 2023
Dear Elena, Thank you very much indeed for your stay with us in our Petit Palace and for this lovely review! We are deeply honoured to know that you consider our staff to be very friendly and helpful! It is our pleasure to hear that you have thoroughly enjoyed your stay! We look forward to host you very soon again in Petit Palace or Icon Hotels. Our best wishes

10/10 Excellent

Qingyou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and stylish quaint hotel with excellence staff! Great location with walking distance to main attraction. Many great choices for food too!
Stayed 2 nights in Apr 2023
Response from Gema on 28 Apr 2023
DearWe are glad that you liked your stay at our hotel.We hope to see you again.All the bestGemaGuest service

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Gema on 16 Apr 2023
Good morning!We are glad that you enjoyed your stay at our hotel.We hope to see you again soon.All the bestGemaGuest service

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay , staff very helpful and friendly. Very clean . Location was excellent.
Stayed 3 nights in Mar 2023
Response from Irma Gala, Experience Manager Petit P. Santa Cruz on 25 Mar 2023
Dear Linda, Thank you so much for your nice review, we are glad you enjoyed our hotel and we looking foward to having back soon. Our best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Irma Gala, Experience Manager Petit P. Santa Cruz on 16 Mar 2023
Dear Guest, Many many thanks for your trust, we love you enjoyed between us for us is a privelige to know and receiving you in our hotel. All our staff thanks your feedback. We would like to hearing you back to see you soon. Our best regards

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Small and excellent in every way. The icing was the wonderful, friendly and helpful staff. They made great dinner and entertainment recommendations. In what hotel does the staff walk out to the street to point you in the right direction?
Response from Irma Gala, Experience Manager P. Palace Santa Cruz on 16 Mar 2023
Dear Juan, Thank you very much for choosing Petit Palace Santa Cruz as part of your last experience in Seville and for taking the time to share this excellent comments here! It is genuinely rewarding for us to know that you found the relaxing and pleasant stay you were looking for. We feel delighted to know that you were able to enjoy our location, together with our staff. It has been a great pleasure for us to have you here and we would be excited to welcome you back in future stays. Our best regards

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, property conditions & facilities
Fantastic staff and very good lication
Stayed 3 nights in Mar 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 14 Mar 2023
Dear David, Thank you very much for your trust and for your wonderful review. The whole team is proud to see that we have met your highest expectations. That your stay has been unbeatable is the best reward for our work. We hope to have the pleasure of welcoming you again very soon at Petit Palace. Sincerely

10/10 Excellent

Emerito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is super clean . The staff are friendly and accommodating. The location is perfect.
Stayed 3 nights in Mar 2023
Response from Irma Gala, Experience Manager Petit P. Santa Cruz on 6 Mar 2023
Dear Emerito, Thank you very much for choosing our hotel for your stay in Seville and for sharing your opinion with us. For us, the opinion of our guests is the most important thing, that is why we are very happy that your stay has been very good and that you have enjoyed our Hotel. We will be delighted to welcome you again. Sincerely

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent location, good bedroom.
Stayed 2 nights in Feb 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 26 Feb 2023
Dear Carla, Thank you very much for taking a few minutes to share your opinion and for your confidence in choosing us. Your comments are really important to us and we would love to have the opportunity to welcome you back at Petit Palace Many thanks again, best regards

10/10 Excellent

Weili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Irma Gala, Experience Manager Petit P. Santa Cruz on 16 Mar 2023
Dear Weili, Thank you so much for your nice review, we are glad you enjoyed our hotel and we looking foward to having back soon. Our best regards

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Wonderful location. Walking distance to everything. Breakfast was delicious. Rooms were modern and clean.
Stayed 2 nights in Feb 2023
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 23 Feb 2023
Dear Todd, Thank you very much for choosing us for your stay in the city and thank you also for sending us your evaluation. We are very happy that you enjoyed your experience at the hotel and that you were comfortable with us. We will be delighted to receive you again. Sincerely

10/10 Excellent

Ricardo J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good but you have no cold air conditioning inside the room during winter.
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 11 Jan 2023
Dear Ricardo, Thank you very much for your trust and for being so kind as to share your fantastic opinion. Our entire team is delighted to know that your stay with us has been wonderful. It will be a pleasure to receive you again, here is your home. See you forever!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Well located basic hotel room in Sevilla
Clean room and very well located in Sevilla. Disappointing though for the lack of privacy between the bathroom and sleeping area. When the other person uses the bathroom, the light brightens the entire room waking up the other person sleeping. The room is very simple and we were expecting more for a 4* hotel.
Stayed 3 nights in Dec 2022
Response from Irma Gala Experience Manager P. Palace Santa Cruz on 11 Jan 2023
Dear guest, First of all, I would like to thank you for trusting us with your stay in Seville and for taking the time to share your opinion with other users. We are very happy that you enjoyed our privileged location and the cleaning of our facilities so positively. We take note of your suggestions in relation to the bathroom and will study the way to resolve the accidents, thank you for pointing that out. It was a pleasure serving you and we hope to welcome you again very soon. Kind regards

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Rinat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I got a free upgrade so that was really cool. Great location, beautiful historical building, comfortable room
Stayed 2 nights in Nov 2022
Response from Irma Gala, Exp. Manager Petit Palace Santa Cruz on 17 Nov 2022
Dear Rinat, Thank you so much for trusting us. Your satisfaction is the most important thing for us and our main motivation. We are delighted that you have had a good stay and could enjoy our great location in the center of Seville. We hope to welcome you again at Petit Palace. Thank you very much for everything and see you soon!

10/10 Excellent

Kimberly, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and relatively near the Seville Cathedral and the Alcazar. The room was very comfortable and the staff was friendly and welcoming when we checked in after 1 AM on our arrival day.
Stayed 1 night in Oct 2022
Response from Irma Gala, Experience Manager P. Palace Santa Cruz on 31 Oct 2022
Dear Kimberly, First of all, I would like to thank you for trusting us for your stay in Seville and for taking the time to share your opinion. For us, the opinion of our guests is the most important thing, that is why we are very happy that your stay has been wonderful and that you have enjoyed our Hotel. We look forward to welcoming you back at any time, we look forward to your next visit! Sincerely,Irma Gala Experience Manager Petit Palace Santa Cruz

10/10 Excellent

SHEILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely gem of a hotel
Beautiful small hotel in a great central location , yet quiet and peaceful. Very friendly staff who were helpful when we needed advice .
Stayed 3 nights in Oct 2022
Response from Irma Gala, Experience Manager P. Palace Santa Cruz on 24 Oct 2022
Dear Sheila,First of all, I would like to thank you for trusting us with your stay at Petit Palace Santa Cruz and for taking the time to share your assessment.We are glad that you had a nice stay with us, it is a pleasure to know that we have met all your expectations.We look forward to welcoming you back at any time, we look forward to your next visit!Sincerely,

8/10 Good

Camila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is rated 4 stars, but for American standards maybe it is a 3 to 3.5… it is good, we enjoyed our stay, room and bathroom had a good size and all was clean. I would consider staying there again. It has a very good location, 5 min walk from major touristic sites. Easy check-in and quiet nights. Staff was friendly too. AC and Internet worked well.
Stayed 3 nights in Oct 2022
Response from Irma Gala, Experience Manager P. Palace Santa Cruz on 20 Oct 2022
Dear Camila, First of all, I would like to thank you for trusting us for your stay in Seville and for taking the time to share your opinion with the rest of the users. For us, the evaluation of our guests is the most important thing, that is why we are very happy that your stay has been great and that you have enjoyed our Hotel. We especially appreciate your mention to our team, we are delighted to know that our service considerably improved your experience with us. It has been a pleasure serving you and we look forward to welcoming you again. Sincerely

10/10 Excellent

Luis

Stayed 3 nights in Oct 2022
Response from Irma Gala, Experience Manager P. Palace Santa Cruz on 20 Oct 2022
Estimado Luis, Mil gracias por elegirnos para su estancia en la ciudad y gracias además por hacernos llegar su valoración. Nos alegra mucho que haya disfrutado de su experiencia en el hotel y que haya estado cómodo con nosotros. Le agradecemos su confianza y estaremos encantados de recibirle de nuevoAtentamente

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Santa Cruz area was perfect and very walkable!! Loved our stay.
Stayed 3 nights in Oct 2022
Response from Irma Gala, Experience Manager P. Palace Santa Cruz on 17 Oct 2022
Dear Jennifer,Thank you very much for your trust and for your wonderful review.The whole team is proud to see that we have met your highest expectations. That your stay has been unbeatable is the best reward for our work. We hope to have the pleasure of welcoming you again very soon at Petit Palace.Sincerely

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic, location is excellent, and hotel is beautiful.
Stayed 2 nights in Oct 2022
Response from Irma Gala, Experience Manager P. Palace Santa Cruz on 6 Oct 2022
Dear Rolando,First of all, I would like to thank him for trusting us with his stay at Petit Palace Santa Cruz and for taking the time to share your assessment. For us, the opinion of our guests is the most important thing, that is why we are very happy that your stay has been great and that you have enjoyed our Hotel, especially our location and the friendliness of our staff. We hope to see you again very soon!! Sincerely