Interior entrance

Reviews of Pensión Montoreña

2 out of 5
Pensión Montoreña
Calle San Clemente, 12, Seville, Seville

Reviews

7.2

Good

Rating 10 - Excellent. 58 out of 280 reviews" "
Rating 8 - Good. 105 out of 280 reviews" "
Rating 6 - Okay. 65 out of 280 reviews" "
Rating 4 - Poor. 24 out of 280 reviews" "
Rating 2 - Terrible. 28 out of 280 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Vivien Oi Lam

Liked: Staff & service
This is your choice if you are after a budget stay. The staff who works at the reception speaks perfect English which makes checking in and out and making enquiries a lot easier. The hostel is also very close to the main tourist attractions.
Stayed 1 night in Apr 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The chambermaids were Very kind and consistently Kept room clean. Rooms are small, but authentic. Shared bathroom shower leaks, but cleaned daily. Street noise, unavoidable with the great location.
Stayed 10 nights in Mar 2024

6/10 Okay

audrey

Travelled with group
Disliked: Amenities, property conditions & facilities
Good location ,comfotable Beds,kitchen clean poor cooking eqipment no kettle.roof terris was nice.wi fi did not work,room smelt of Damp black mold on wall in dinning room and celing and shower room celing.shower door had lose railings no hot water on last day.
Stayed 7 nights in Mar 2024

2/10 Terrible

SUNG

Stayed 4 nights in Oct 2023

8/10 Good

Stuart

Liked: Staff & service
Budget accommodation
Basic single room accommodation with shared bathroom. It's a good area, narrow street but easy to find good eating places and some of the major attractions. Staff were extremely helpful with any requests. I would definitely stay there again
Stayed 3 nights in Oct 2023
Response from Pensión Montoreña on 18 Oct 2023
Thank you very much for your review and comments. We are happy to welcome you whenever you want, we value your comments and we are always willing to improve. Yours sincerely at the reception.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night’s rest.
Very comfortable, so glad we stayed here. Room was super comfortable, clean, and air conditioning was quiet and effective.
Stayed 1 night in Aug 2023
Response from Pensión Montoreña on 24 Aug 2023
Muchas gracias por su comentario, estas valoraciones nos ayudan a mejorar el servicio a los huéspedes.

4/10 Poor

Ruth Libertine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Pensión Montoreña on 24 Jun 2023
Thank you for your evaluation.

6/10 Okay

Sorin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very central located and very convenient. But a little white paint and some good lighting would do wonders to this property. Okay for Sevilla and its prices but you have to have modest expectations.
Stayed 3 nights in Apr 2023
Response from Pensión Montoreña on 21 Apr 2023
Thank you very much for your comment, we value your suggestion and we will try to improve. Thank you so much.

8/10 Good

Susan

Liked: Cleanliness, staff & service
Nice location, fine for one night stay in centre of Cadiz. Walking distance of train station and airport bus stop too
Stayed 1 night in Mar 2023
Response from jose luis on 23 Mar 2023
gracias por sus comentarios nos ayudan a seguir trabajando para mejorar. saludos

4/10 Poor

Jungwon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you are bring a car, do not stay here. They said they have some parking space but actualy it is not. Also the room was so cold so we had to wear our jacket inside the room.
Stayed 1 night in Nov 2022
Response from jose luis on 14 Nov 2022
Siento mucho comunicarle. que si disponemos de parking. no gratuito como usted lo solicitaba, tiene coste y asi se lo hicimos saber.por otro lado no entiendo lo del frio cuando en sevilla al dia de hoy no hemos bajado de los 26 grados de temperatura. no se que queire decir cuando todavia estamos tanto de dia como por la noche . con ropa de verano.lo siento de verdad no lo entiendo

2/10 Terrible

Mohammad

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
Neighborhood was difficult to navigate when driving and loaded with extra luggage.
Stayed 1 night in Jun 2022
Response from Pensión Montoreña on 28 Jun 2022
Thank you John for your comment. The neighborhood of Santa Cruz and the surrounding area is one of the most important and charming of Seville. One of its beauties are the narrow streets.

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The desk manager Angel was friendly, helpful, and fluent in English. Trying to navigate the complicated traffic of downtown Seville was a challenge, but at least the Monterena offered private parking nearby. The rooms themselves are within walking distance of the cathedral, the royal alcazar, and other key sights.
Stayed 1 night in Mar 2022
Response from Montoreña on 13 Apr 2022
thank you very much for your comment we are delighted that your stay went well

10/10 Excellent

Mariella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very gentle and clean; sometimes other visitors are not.
Stayed 13 nights in Jan 2022
Response from Pensión Montoreña on 8 Feb 2022
Thank you very much for your review. We hope you had a pleasant stay in sevilla.

2/10 Terrible

Gabriele

Disliked: Cleanliness, staff & service, amenities
Guests screaming and no reception during the night.
Stayed 1 night in Dec 2021
Response from Montoreña on 18 Jan 2022
Como indicado al check-in tenemos recepción de noche muy cerca abierta la noche entera el viernes y sabado o hasta las 2AM los otros días, y también numeros de emergencia publicados en la puerta.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent 4 hours looking for a parking spot
Parking was terrible. There is nowhere to park, even for a short time in front of the pensione to offload luggage. I had reserved the day before, and nobody got back to me about parking until 14.00 the day of check-in. I had to park very far from the pensione. The couch, which they claim sleeps two, has support pieces under the padding which fall off (too short). Nobody in the office speaks English or makes the slightest effort to understand English.
Stayed 2 nights in Nov 2021
Response from Montoreña on 22 Nov 2021
Thanks for your review, but we try to do our best effort inside the accommodation. If you have problems with the bed, you have to say it to our personal, and we will trying to help you immediately. For the parking, we have private parking, but we don't reserve it, and it's under availability. If you arrive and the parking was full, we can't do anything.

8/10 Good

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value ,well located hostel near enough to train station and Santa Cruz area.Room was perfectly clean and comfortable with air con unit. Shared bathroom was also fine and just across the corridor. Close to restaurants and bars along with tourist sites.
Stayed 1 night in Nov 2021
Response from Montoreña on 19 Nov 2021
Thank so much for your review. We are happy to know that you enjoyed your stay with us in Seville. We hope to see you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The pension is in the very centre of the town from a walkable distance from every important sites. It has a nice authentic Andalusian atmosphere. It has its own garage if you arrive by car, but secure place in advance.
Stayed 1 night in May 2021
Response from Recepción on 1 Jul 2021
Thanks so much for your review. We are happy to know that you enjoy your stay with us. Hope to see you again :)

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little place
Amazing little place with lovely courtyard! The room was lovely and was comfortable. For the price it was a really good stay!
Stayed 1 night in Mar 2020
Response from jose luis on 12 Mar 2020
gracias poor sus comentarios nos ayudan a seguir trabajando para mejorar en nuestros servicios, les esperamos cuando usted desee, aqui estaremos para hacer feliz su estancia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from La Montoreña. on 20 Feb 2020
Thanks so much for your review! We hope to see you again. Best Regards!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
old school Spanish pension. Good facilities, pleasant atmosphere, well maintained and clean. Reception staff exceptional - went out of their way to help and give information. Location is fine on the edge of old town with plenty of facilities around. Can be noisy from the street / neighbors. Will depend on who else is staying regarding noise from bathroom. Excellent value overall.
Stayed 2 nights in Nov 2019
Response from jose luis on 10 Dec 2019
Thank you very much for your comments, help us to continue working to improve our services, our location is perfect, in the heart of the city, on foot you can visit the most important monuments of the city, regarding noise has had to be during some High occupancy dates because our area is quiet and perfect for a comfortable stay. Cheers

6/10 Okay

Wayne

Liked: Cleanliness, staff & service
Good location and helpful service
Good location and good service from Michael, gave good directions and suggestions. First Room was clean and worked ok , moved to second room that was very small not so ok . The outside patio was lovely , unfortunately the damn barking dogs made it difficult to enjoy . Little bar and restaurant a block away had good breakfast too. Easy bus ride to and from train station only a block away too. And 15 min walk to Alcazar
Stayed 1 night in Sep 2019
Response from MONTOREÑA on 2 Nov 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Too much noise from the streets. Plus when the cleaners arrived in the morning, they shouted to each other. So we always woke up. The room was standard but clean. The mattress was ok so it was convenient to sleep. Very difficult to find a parking space (the pension couldn't guarantee a space, however I contacted them to reserve one as advised on their website). The location is good, close to all everything, walkable distances.
Stayed 2 nights in Sep 2019
Response from MONTOREÑA on 2 Nov 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Central position and plenty of character.However the rooms are over 2 floors with no lift,the stairs are very steep and would suggest people with leg problems avoid this delightful property.
Stayed 2 nights in Jul 2019
Response from La Montoreña on 12 Jul 2019
Thanks so much for your review! We have another stairs, so you can use it! Those stairs are more confortable than the firts one. We hope to see you again. Kind Regards! Montoreña

4/10 Poor

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Jose on 17 May 2019
Gracias. Sus comentarios son importantes para nosotros.

6/10 Okay

Yahui

Liked: Property conditions & facilities
its a good experience, convenient location but a bit noisy outside.
Stayed 2 nights in May 2019
Response from Jose on 17 May 2019
Gracias. Sus comentarios nos ayudan a seguir mejorando en nuestros servicios

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
basic accomodation but bags of charm
really central location .lovely characterful building .rooms basic but bed very comfortable.staff very friendly.next time I ll bring my earplugs to make it perfect .wifi great
Stayed 3 nights in Mar 2019
Response from Montoreña on 25 Mar 2019
Hi Peter! Thanks so much for your review. We are so happy to know that you enjoy your stay with us. We hope to see you again here in Seville! Kind Regards!

10/10 Excellent

Kussay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from La Montoreña on 23 Mar 2019
Thank you very much for your comment, this helps us to keep improving and we must thank you for taking the time to evaluate us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 3 nights in Feb 2019
Response from La Montoreña on 16 Mar 2019
Thank you very much for your comment, this helps us to keep improving and we must thank you for taking the time to evaluate us. We hope you have enjoyed your stay in our pension and have felt comfortable. If you liked the city and our pension, do not forget to recommend your family and friends to visit us. We wait for you again.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had my confirmation in my hands yet the reservation did not exist. Unbelievable!
Stayed 1 night in Aug 2018
Response from jose luis on 29 Sept 2018
e3s probable que su tarjeta de credito no fuese valida, se le envio un mail pero nunca hubo respuesta

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
had a room at the front which was very noisy did not mange to sleep much with people passing most of the night
Stayed 1 night in Nov 2017
Response from jose luis on 18 Nov 2017
Good morning, thank you for your comments, we are very sorry for the incidents of your stay, we are usually a quiet area, not noisy, they are narrow streets in the Jewish neighborhood and there are usually no problems, it is possible that the day that was, had that bad luck , but honestly it is not normal, our intention is that everyone sleep quietly and well, we make a great effort for cleanliness, and the treatment of our guests, thank you for your comments

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from jose luis on 23 Nov 2017
Gracias por su puntuacion, nos ayuda a seguir mejorando dia a dia, y dar mejor servicio.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base in the old town of Sevilla
We stayed in a separate apartment rather that in the Pensión itself. This worked out generally extremely well and the kitchenette was useful. A kettle and a microwave would have been more useful than the small hob which we never actually used. Also, the lights in the kitchen never worked during our stay and the TV wiring was a bit iffy as well.
Stayed 3 nights in Sep 2017
Response from jose luis on 18 Nov 2017
Thank you for your comments, our apartments are equipped with the basics to spend a day or two, they have the necessary, we are a modest accommodation, but we make sure everything is correct and in order, the wiring is correct and we see everything if it works daily, Sometimes there are clients who manipulate what they should not and we are forced to make arrangements, but sincerely we are aware that everything is working well and the clients enjoy their stay and our city, since we are very well located and the treatment to them is very good and nice, we would like to have you in a next occasion.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location !
Great location, close to touristic visits! We parked our car on the street, very safe, we didn't have to pay the 18 euros per night.
Stayed 2 nights in Sep 2017
thank you for your comment, we are delighted that you liked it. Have a good day .

8/10 Good

Patrycja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal for the money
Perfect little place for a traveller that needs a comfy bed and clean shower. Excellent location. Nice staff. I had a small single room and even tho I didn't buy air conditioning it was supplied with a little fan, very helpful in hot weather. Must mind very steep steps and no lift if coming with heavy luggage as I did cos was moving some stuff but overall had a good stay and place was clean and quiet.
Stayed 2 nights in Jun 2017
Muchas gracias por su visita a nuestra pensión y agradecemos su comentario. Nos alegramos que le gustase nuestras instalaciones. Les esperamos de nuevo.

8/10 Good

Attila, Bristol/UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
on a cold day would be nice to have some heating on before the guest check-in
Response from jose luis on 22 Apr 2017
gracias por sus comentarios, trabajamos para mejorar nuestros servicios, lo que usted sugiere, en algunas ocaisones lo hacemos, calentamos la habitacion antes de que llegue el cliente pero, solo en los casos que nos avisan la hora de su llegada, no podemos poner calefaccion en una habitacion a las 9 de la mañana para un cliente que no sabemos cuando va a llegar lo siento.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't bother
Worst place I have stayed in 30 years

4/10 Poor

Valgeir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kathy, Redmond, WA USA

A hunting adventure
This hotel was down a warren of narrow lanes off a main street. The cab driver dumped us with few and incorrect directions. A cafe keeper on the corner gave us some directions, and as we got closer another young man saw our puzzled expressions and led us right to the door. It was located in a narrow "kissing" lane where sounds echoed mightily, and a group of young people milled in the lobby. We soon met the manager and learned that we would have to climb two steep flights of stairs. He convinces us to stay by taking our baggage to the room. The place is charming, and we had room for our things, but the very new shower leaked. It was central to what we wanted to see and do with interesting street life nearby.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel for its price.
The room reminded me our miserable life back home.

2/10 Terrible

ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, Dirty,Unsafe,Noisy with Aggressive staff
This hostel is absolutely awful, I arrived to find a tiny , dirty cold room with a filthy bedcover and dirty sheets covered in hairs. The tiny rooms which are more like cupboards all open onto the central 3 storey high courtyard, so that all noise travels through to every room, including all of the business in the reception which is in the center, and all the coming and going through front door reverberates through building.Some rooms only have windows opening to this courtyard. The staff was rude, abrupt , defensive and aggressive when challenged about the dirt and asked to change the sheets. The hostel is down a narrow lane on a dark street and not very safe at night. The room I had was tiny, dirty , cold with old draughty windows , very noisy and claustrophobic. No lock only a tiny latch inside to secure the door.No cleaning done.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Average
It was good, but poverly furnitured and not too clean. There was a bad smell in the room. It was also very small and noisy.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The location is great, very close to the main Sevilla cathedral, Alcazar, bus station, and restaurants. The staff were very friendly and they even let us store our luggage in a safe location while we spent the day in Sevilla. Staying here you get a feel for what a typical house in the historic center of Sevilla is like, the price was good and I recommend this hostel!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good for cheap place to stay
It's great if you just need a cheap place to stay. The locks on the doors did not seem very safe and they have shared bathrooms for the different floors. Very hot at night. Very poor quality utilities, but it was super cheap. I'd stay there again-- not the worst place to stay.

8/10 Good

Una, ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for a short stay
Stayed one night here. Basic hotel but lovely staff and hotel served its purpose. Great outdoor terrace area with Loungers and also shaded area with table and chairs

10/10 Excellent

Audrey, Edmonton, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay for family budget travel
The location is perfect. We are traveling with young kids and there is a park within 5 minutes. We had no trouble finding it as we knew it was a few small blocks off the main road. It was clean and well equipped with a nice terrace on the top. A great stay for family budget travel.

6/10 Okay

Verified traveller

Disliked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!!
This is a hostel. We stayed in a apartment unit with private bathroom and kitchenette. The location is fantastic!! The management is very friendly and helpful.