Estimado cliente; Ante todo reciba usted un cordial saludo. En primer lugar, quisiéramos agradecerle sus comentarios, por supuesto, siempre constructivos que nos ayudarán a mejorar nuestra oferta y servicio profesional.Verá, clientes como usted nos enseñan mucho y no dan la oportunidad de aclarar ciertos puntos, que bajo recomendaciones, leerán otro clientes. Por lo cual, basados en sus comentarios, le recomendamos a nuestros clientes que lean bien la información que se les ofrece desde el hotel. Por ejemplo, donde esta ubicado el hotel (también se les facilita la información en todo momento desde la recepción), condiciones y políticas de uso, entre otros. Para que estén al tanto de lo que están contratando. Y en esto, tenemos especial cuidado porque luego nos encontramos con clientes que se generan, por desconocimiento, una falsa expectativa y que no saben gestionar la frustración de una negativa por ubicación, políticas y condiciones del hotel, trayendo como consecuencia un ambiente hostil y desagradable para el personal que le atendió, como específicamente ocurrió con usted. Como se podrá dar cuenta, no es en vano que las puntuaciones a nivel de servicio y personal contradicen lo que usted expone. Lamentamos lo ocurrido y esperamos que en su próxima visita a Sevilla sus expectativas sean cumplidas y que pueda disfrutar de esta hermosa ciudad. Atentamente. Dep. Recepción Hotel Convento la Gloria.

Good morning dear, thank you for your comment and your contribution to making our hotel a better place.If you had a problem with something in the room, you could have told us so we could give you a solution right away. In fact, the reception staff asked what was going on every time you went downstairs and we were not notified of anything, they told us that everything was fine. .Likewise, we are sorry that our help was not enough, however we gave you maps of Seville, flyers of all the companies that you requested and we placed you on the map where you had to go for each site that you needed as well as advice on visiting hours . We also asked him every day how everything was going since the reception staff is known for trying to do their best with customers.Lastly, tell him that, as we have explained, this is a hotel that was a 15th century convent, so it does have windows but it faces an internal patio since it is the structure of the convents of that century.We hope to see you another time and if you have any questions or problems, let us know for the best possible help.Thanks and best regards,Azahara Puelles. RECEPTION DEPARTMENT HOTEL CONVENTO LA GLORIA

Dear client, thank you very much for your constructive and good comment. We are pleased to know that you have enjoyed your stay, the services we offer and the charms of Seville.Meeting people as lovely as you inspires us to give the best possible service.Thanks and best regardsHOTEL CONVENTO LA GLORIA

Good afternoon dear,I'm sorry if the air and bed were not to her liking, but if she had told us we would have tried to give her a solution so that she was satisfied. On the day of her departure, we checked the room and the air did not smell bad, just a bit musty, typical of some air conditions, which we have already resolved. If she had told us, we would have put a remedy.Next time we would like you to inform us so that we can help you as much as possible.Thanks and best regards,HOTEL CONVENTO LA GLORIA

Good afternoon dear,Thank you very much for having trusted us.We appreciate your constructive feedback.Although I have to tell you that all rooms have air conditioning. You could turn it on yourself whenever you wanted, and if you didn't know you could ask for help at reception.Thank you and best regards!HOTEL CONVENTO LA GLORIA

Thank you for visiting us and trusting us again.You will always be welcome!