Outdoor pool, pool umbrellas, pool loungers
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Reviews of Neuras Wine & Wildlife Estate

2.5 out of 5
Neuras Wine & Wildlife Estate
Farm Neuras, No. 6, Sesriem

Reviews

8.2

Very good

Rating 10 - Excellent. 9 out of 23 reviews" "
Rating 8 - Good. 10 out of 23 reviews" "
Rating 6 - Okay. 1 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place and the quiet atmosephere
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The pool was dirty. But mostly, except for 1 person that let us borrow a cooler, the staff made you feel you were imposing on them. They were not friendly at all.
Stayed 2 nights in Oct 2019
Response from Marketing on 28 Oct 2019
Good Day, Thank you very much for your review. We do apologize sincerely for the dirty pool. The unfriendly staff is unacceptable and will be addressed immediately. Thank you. Kind Regards, Neuras Team

8/10 Good

Paul, New York, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice place in the middle of nowhere. The extra activities are all worth it, especially the feeding of the cheetahs.
Stayed 1 night in Oct 2018
Response from Marketing on 18 Jul 2019
Thank You from the Neuras Wine & Wildlife Estate for your review. We do appreciate it that you have taken the time to write a review. We have passed all compliments on to given staff and colleagues of the Lodge. We look forward to welcome you back again. Warm Regards Your Neuras Team

10/10 Excellent

JonGargiulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything, Dino was an excellent host. Room had a small issue with mosquitos especially in the bathroom
Stayed 2 nights in Sep 2018
Response from Marketing on 12 Oct 2018
A big hearty Thank You from the Neuras Wine & Wildlife Estate for your review. We have passed all compliments on to given staff and colleagues of the Lodge. We look forward to welcome you back again real soon. Warm Regards Your Neuras Team

8/10 Good

Brian, UK (ex Zimbabwe)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent guest house; interesting history
Great facilities, with small restaurant and braai facility. Excellent Cheetah feeding experience. Good bird life and we saw Mountain Zebra over the road, on a fascinating self-drive to Honey Canyon. Interesting also as a working farm and winery.
Stayed 3 nights in Sep 2018
Response from Marketing on 4 Oct 2018
A big hearty Thank You from the Neuras Wine & Wildlife Estate for your sincere and wonderful review. We have passed all compliments on to given staff and colleagues of the Lodge. We are so glad to hear that you have enjoyed your stay with us. We look forward to welcome you back again real soon. Warm Regards Your Neuras Team

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not what they advitised
Decided against staying after checking in we went for a drive and didn’t return
Stayed 1 night in Aug 2018
Response from Marketing on 16 Aug 2018
Thank you for taking the time to give feedback on Neuras Wine Estate. We do apologize for any inconvenience caused and that you feel we do not advertise the property correctly. We are located on the B854 route which is not really a remote area and rather a well know area with Sossusvlei being just about 80km from Neuras. Neuras create the feeling of a working / operational farm so it might seem quiet compared to the other lodges that you have visited during your time in Namibia. We do hope that you will come and visit again in order to get the real feel of Neuras as it’s a quite unique and spectacular property with the beautiful vineyards that we have in the middle of the dessert area. Once again, we would like to apologize that you feel we are advertising falsely. Kind Regards Neuras Team

10/10 Excellent

Kelly, South Sudan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing setting. The staff went out of their way to make you feel comfortable and help you meet your needs.
Stayed 1 night in May 2018
Response from Marketing on 14 May 2018
A Big Hearty Thank You for your wonderful review! We do look forward to welcome you back real soon! Kind Regards, Neuras Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unwilling to resolve a problem, even after I offered a solution where I would pay for their trouble. Just too greedy, I guess.
Stayed 1 night in Apr 2018
Response from M Burger on 13 Apr 2018
Thank you for your review. Unfortunately, we do have cancellation policies in place and thus we had to charge the full cost seeing that you wanted to cancel the booking on the evening of arrival. We do apologize for any inconvenience, but we have to unfortunately stick to policies. Trust you do understand. Thank you. Kind Regards Neuras Team

10/10 Excellent

Matthias, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from the madding crowd
Neuras Estate is a rather unique experience for those who like something that is definitely not mainstream. This is a working farm, winery, and a wildlife conservation project. The location is remote, truly for those who like tranquility. The cheetah feeding was a unique experience, and the winery tour and tasting was also very good. The staff were all very friendly and helpful. Sitting on the porch for breakfast, and observing the birds in the trees, the geese and ducks feeding on the lawn just in front of the restaurant area was nice. And not to forget the three "house-goats" strolling around the farm.
Stayed 2 nights in Mar 2018
Response from M Burger on 13 Apr 2018
A big hearty Thank You from the Neuras Wine & Wildlife Estate for your sincere and wonderful review! We have passed all compliments on to given staff and colleagues of the Lodge. We are glad to hear that you have enjoyed your stay and meals with us. We look forward to welcome you back again real soon. Warm Regards Your Neuras Team

10/10 Excellent

Aiden

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Location is lovely, just tough to get to. Staff were a bit difficult, but overall a lovely location, and great accommodation. Would not mind staying here again!
Stayed 2 nights in Dec 2017

8/10 Good

david, uk

Liked: Staff & service
The stay was ok , nice staff and location but I noticed afterwards that I was overcharged on the price so will have to take this up with them. Rooms are adequate but would benefit from a fridge and are a bit dark.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but isolated!
We had a wonderful stay at this hotel... the only problem was to get there with a car! The gravel roads are really bad and we thought we would never make it. If you go please rent a SUV that can handle bad road conditions for many kilometers! The room, the ambiance, the supper an breakfast were all reall impressive! Thank you!
Stayed 1 night in Nov 2017
Response from Marlize Burger on 4 Dec 2017
Thank you for your kind words. We are very happy, that you enjoyed your stay at Neuras Wine & Wildlife Resort. Apologies for the inconvenience and unpleasant drive to Neuras, unfortunately the gravel roads do need some work but that is out of our hands. Kind Regards, Your Neuras and N/a’an ku sê Team

8/10 Good

Willi

Stayed 2 nights in Aug 2023

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Die Unterkunft war sehr ansprechend und der Service ausgezeichnet. Allerdings hatte Expedia den Rechnungsbetrag, der letztes Jahr im Dezember von mir beglichen wurde, nicht an das Hotel weitergeleitet. Diese Unstimmigkeiten mussten am Abend Vorort geklärt werden und tragen nicht zu einem entspannten sundowner hinzu !!!
Stayed 1 night in Oct 2023

8/10 Good

Luca

Liked: Cleanliness, staff & service
Ich hatten einen schöne Aufenthalt in dieser Unterkunft. Die einzigsten zwei Kritikpunkte waren die Lage des Zeltcamps, welches zu Fuß 5 min vom Restaurant weg ist und zu dem man Nachts leider ohne Beleuchtung laufen muss. Auch die Sauberkeit der Campingtoiletten ließ zu wünschen übrig. Das Frühstück bei 0 Grad im freien zu veranstalten war dann zwar eine sehr kalte Angelegenheit aber für mich auszuhalten
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The site is beautiful! Cheetah feeding was great and helps to continue their study on preserving the cheetah in the wild. Staff very friendly and food/wind really tastefull.
Stayed 1 night in Nov 2019
Response from Marketing on 18 Dec 2019
A Big Hearty Thank You from the Neuras Wine & Wildlife Estate for your wonderful review! We do appreciate that you have taken the time to write a review. We have passed all compliments on to given staff and colleagues of the Lodge. We look forward to welcome you back again soon. Warm Regards Your Neuras Team

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft war sehr gut. Jedoch hatten wir über Expedia Übernachtung mit HP gebucht. Vor Ort sollten wir jedoch für HP zusätzlich zahlen. Das Mißverständnis konnte aber vor Ort geklärt werden.
Stayed 2 nights in Jul 2019
Response from M Burger on 20 Aug 2019
Thank You from the Neuras Wine & Wildlife Estate for your review. We have passed all compliments on to given staff and colleagues of the Lodge. We look forward to welcome you back. Warm Regards Your Neuras Teamag

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’insolita locaziona....... veramente fuori dal mondo!
Stayed 1 night in Jun 2019
Response from Marketing on 4 Jul 2019
A Big Heart Thank You from Neuras Wine & Wildlife Estate for you review!

8/10 Good

João

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uma visita inesquecível
A nossa estadia foi incrível. O Neuras é um espaço muito bem cuidado. Ficámos surpreendidos com a plantação de vinha... como foi e é possível existir uma produção de uva naquele sítio, com aquele clima! Muitos parabéns pela coragem! Adoramos!
Stayed 2 nights in Apr 2019
Response from Marketing on 3 May 2019
A Big Thank You from the Neuras Wine & Wildlife Estate for your sincere review. We do appreciate it that you have taken the time to write a review. We have passed all compliments on to given staff and colleagues of the Lodge. We look forward to welcome you back again. Warm Regards Your Neuras Team

8/10 Good

Rob, Hoofddorp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wij hebben deze locatie gebruikt voor een uitstapje naar de Sousousvlei. Wauw wat een ontzettend leuke locatie. Mooie plek bij een wijngaard. We hebben hier heerlijk gegeten en twee ontzettend leuke avonden gehad. De kamers zijn eenvoudig en leuk ingericht. Het personeel is erg vriendelijk en er lopen ook de nodige stagiaires uit anderen landen die meehelpen op deze locatie. Daarnaast bieden ze een kijkje in het leven van de jachtluipaard waarvan er 7 worden gehouden op een aparte locatie zo'n 15 minuten buiten het estate. Hier een uitvoerige uitleg gekregen over het leven en de bedreigingen waar de jachtluipaard voor staat. Dat ze gevoerd worden heeft ook een reden. Al met el een bijzondere ervaring in een bijzonder mooie locatie. Wat ons betreft op nummer 2 van de 7 locaties waar wij verbleven.
Stayed 2 nights in Nov 2018
Response from Marketing on 18 Jul 2019
A Big Hearty Thank You from the Neuras Wine & Wildlife Estate for your sincere review. We do appreciate it that you have taken the time to write a review. We have passed all compliments on to given staff and colleagues of the Lodge. We are so glad to hear that you have enjoyed your stay and experience with us! We look forward to welcome you back again real soon. Warm Regards Your Neuras Team

10/10 Excellent

Julie, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super lodge dans un vignoble, leurs vins sont délicieux, le personnel aux petits soins et l'activité cheetah feeding est géniale
Stayed 1 night in Oct 2018
Response from Marketing on 18 Jul 2019
A Big Thank You from the Neuras Wine & Wildlife Estate for your wonderful review. We do appreciate it that you have taken the time to write a review. We have passed all compliments on to given staff and colleagues of the Lodge. We look forward to welcome you back again real soon. Warm Regards Your Neuras Team

8/10 Good

Ignacio, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Publicidad engañosa
Habíamos reservado una habitación doble y a la llegada nos dijeron que la reserva era para una tienda de campaña y que realmente no habíamos reservado con el hotel Neuras sino con otra empresa que era la propietaria de las tiendas, con el consentimiento de ellos. Se utiliza la foto de la habitación para que al contratar entiendas que contratas una habitación. El precio para la tienda es desorbitado y similar al de la habitación de hotel; finalmente a la vista de nuestras quejas nos alojaron en habitación abonando una pequeña diferencia y nos hicieron un escrito pidiendo disculpas. Si, como llegas de viaje por lo general cansado y ya de noche, te conformas y no protestas, imaginamos que te la juegan y duermes en tienda por el mismo precio de una habitación de hotel
Stayed 1 night in Jul 2018
Response from Marketing on 12 Oct 2018
Thank You from the Neuras Wine & Wildlife Estate for your review. We have passed all compliments on to given staff and colleagues of the Lodge. We do apologize sincerely for the miscommunication and unpleasant experience upon check in and your stay. We do believe that you have enjoyed your stay after all has been sorted. We look forward to welcome you back again. Kind Regards Your Neuras Team