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Reviews of Seronera Wildlife Lodge

4 out of 5
Seronera Wildlife Lodge
Seronera, CENTRAL SERENGETI, Serengeti

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Clive, Collaroy

Stayed 4 nights in May 2022

2/10 Terrible

brigette

Disliked: Staff & service, property conditions & facilities, room comfort
WORST TRAVEL EXPERIENCE IN MY LIFE
I urge americans to steer clear of this place. This stay was something out of a horror movie. I booked and paid on hotels.com in which the owner claimed her never got. Allowed me to “stay” as a courtesy but literally hounded me around the property for proof of payment. Upon checkout, my safari company received an eerie call 2 hours later in which the safari guide told me that the hotel needed me to go to ARUSHA to show proof of payment!! Imagine being in the middle of africa and having to go to an office in the middle of a foreign city to show a receipt that I knew they had. My safari company made it seem as if the hotel was not going to let me leave town without showing them. Safari company had to derail the tour (I was with 6 other people) to go inside an office located on the 3rd floor in some shoddy area where the “accountant” pretty much tried to shake me down and asked “So what are we going to do Ms.Knight) as if she wanted me to pay some ransom money to be left alone. I let her know in some nice words Im not some stupid american and you can’t extort me. NEVER AGAIN will I stay with this company. This ordeal left a sour taste FOREVER. Owner still has not responded months later. The people that work in the hotel (chef, porters, etc) are nice but the accommodations were not comfortable (bed felt like concrete, no hot water and the owner is a SCAMMER). Beware!!!
Stayed 2 nights in Nov 2020

4/10 Poor

Hisham

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lodge is very run down and cannot be 4 stars at all. It’s a shame because it has an amazing location but it’s not a clean and comfortable stay at all.
Stayed 1 night in Dec 2019

8/10 Good

Shiladitya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Ukundi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Dwanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location only minutes away from the Seronera airstrip. Rooms are nice but bathrooms could use a refresh. The hotel is built into the rocks which is very beautiful. Nice dining room with good food. Lunch was cheap at only $4.
Stayed 1 night in Feb 2019

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Excellelent place
Stayed 2 nights in Dec 2018

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöne Lodge, aber miserabel gemanaged
Sehr schönes altes Hotel, freundliche Mitarbeiter. Obwohl 3 Monate vorher über Hotel.com gebucht wusste niemand von unserer Anreise, wir konnten um 16:00 nicht ins Zimmer da nicht fertig, ich musste nachweisen dass ich bereits gezahlt hatte, Bademäntel wurden nicht zur Verfügung gestellt. Mit Abstand ungepflegtester Pool mit braunem dreckigem Wasser (und wir hatten auch BilligUnterkünfte), Strom und WLAN nur zu bestimmten Zeiten (Nachmittags, nach 24 h gab es weder Strom noch WLAN). An der Bar/Abendessen musste man bar ohne Quittung bezahlen. Essen war entteuschend bis auf Nachtisch, Salat, auf Kantinenniveau. LunchBox statt Mittagessen wurde nicht wie bestellt bereitgestellt.
Stayed 1 night in Aug 2023
Response from GGM AJAY BAHL on 7 Oct 2023
Dear Guest Thomas Thank you very much for your review. Your feedback is extremely valuable to us, as we strive to improve with each and every feedback we receive. Deeply regret the incontinence which spoiled your stay at Seronera Wildlife lodge.Feedback from our valuable guest this defiantly encourage the team and boost their energy for continue improving.We believe that you will give us another opportunity to be at your service in future, so that we are able to show the improvements.It would be such a pleasure to personally welcome you backKind Regards Ajay Bahl Group General Manager

6/10 Okay

Anais

Liked: Staff & service
Disliked: Room comfort
Déçue des chambres
Tres Beau cadre de l’hôtel mais les chambres sont à refaire L’isolation est nulle , l’état des chambres vieilles L’électricité est coupée vers 22h et aucune wifi dans la chambre Pour le prix des chambres les prestations ne sont pas justifié
Stayed 1 night in Aug 2022
Response from aka on 25 Aug 2022
Dear Guests thanks for your comments,Regarding the electricity we do give the prior information about cutting off time and also we allow the guests to add up the cost of electricity if they want for full time. In view of WIFI it all depends on the electricity so it will be on during the time generator is running. Our services are improving and we will make sure everything will be in a good manner.

10/10 Excellent

Ivar van der

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation in the park is very expensive. Please take the apportioned park fees in to account. However, if you stay in the park, this place is recommended with an awesome view, very friendly staff, spotless and an real Africa Safari feeling. Recommend
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
die zentrale Lage in der Serengeti. Sehr freundliches Personal. Tolle Tierwelt direkt vor der Tür. Etwas in die Jahre gekommenen.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zeer vriendelijk en behulpzaam personeel. Prachtige lodge op een geweldige locatie!
Stayed 1 night in Jul 2019

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect holiday
Everything perfect
Stayed 2 nights in Mar 2019