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Reviews of ARTOTEL Gajahmada Semarang

3.5 out of 5
ARTOTEL Gajahmada Semarang
Jl. Gajahmada No. 101, Miroto, Semarang, Central Java

Reviews

9.2

Wonderful

Rating 10 - Excellent. 7 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

zulkifli

Liked: Cleanliness, staff & service, property conditions & facilities
I love Artotel but I found some animals in the bathroom 😔
Stayed 1 night in Nov 2023
Response from RM. Herwindo Aryo Kusumo on 13 Nov 2023
Dear Zulkifli,Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Semarang, the fact that you choose ARTOTEL Gajahmada - Semarang is an honor to us. Thankyou for your input sir, we will confirmed it with our department. We sincerely hope you enjoyed your stay and will come back again!Looking forward to welcoming you again soon.We heART you,RM. Herwindo Aryo Kusumo.Hotel Manager - ARTOTEL Gajahmada Semarang.

6/10 Okay

Bi Jing

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: 1. Location of the hotel, it's within walking distance to many of Semarang's top culinary hot spots. 2. Layout of the room is great. 3. Housekeeping staff were friendly and courteous and willing to help. Cons: 1. Towels and bed sheets were old and brownish, made me wonder if they were used to mop the floor. 2. Stains on the table and walls. Small ants were ever present on the table. 3. NO hairdryer in the room. Got to request for one and then depending on who you talked to, given a time frame after which the hairdryer had to be returned. 4. Unfriendly female front office staff, made me wonder why she's in this line.
Stayed 2 nights in Feb 2023
Response from Defi on 23 Feb 2023
Hi Bi Jing,Thank you for taking the time to share your feedback. We are most delighted to hear the details of your review.We value your input, and while I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.We heART You,RM. Herwindo Aryo KusumoHotel Manager ARTOTEL Gajahmada - Semarang

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impossible parking, but nice rooms
Rooms were clean, but parking was impossible. Couldn't even fit our car inside the drive thru.
Stayed 1 night in Dec 2021
Response from Herwindo on 3 Jan 2022
Dear Our Lovely Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We heART You, RM. Herwindo Aryo Kusumo Hotel Manager - ARTOTEL Gajahmada - Semarang

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is very nice its in the area where many hotels are also situated. I like the rooftop area although they don't have a pool, but its very nice for evening dinner or relaxing. The rooms are quite spacious, good shower too. I had the king size bed and its comfortable for stay with a small child together. Although the hotel is not big, but its artsy style is really giving a different feeling for our stay. Will definitely recommend this hotel if you are in Semarang.
Stayed 1 night in Mar 2021
Response from Lia Retno S Hardini on 18 Mar 2021
Hi , Thank you for the rating, we're so glad you are happy with our hotel. Hope to see you again very soon! We HeART You, ARTOTEL Gajahmada - Semarang

10/10 Excellent

Willy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from We heART You, RM. Herwindo Aryo Kusumo Hotel Mana on 30 Jan 2024
Dear Willy,Thank you for the amazing review of our hotel! We work very hard to ensure that all guests receive top-notch services while staying with us.We are glad to hear that you enjoyed your stay experience at ARTOTEL Gajahmada - Semarang.Follow us on Instagram at @Artotelgajahmadasemarang , @fatelephantsemarang and @sebelasduabelassemarang for more information, events, and promotions.Looking forward to welcoming you again soon

10/10 Excellent

Luca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel.
Stayed 1 night in Aug 2023
Response from Defi on 4 Sept 2023
Hi Luca,Thank you for taking the time to share your feedback. We appreciate your excellent review, as we look forward to welcoming you on next visit.We heART You,RM. Herwindo Aryo Kusumo.Hotel Manager ARTOTEL Gajahmada Semarang.

10/10 Excellent

YONGHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good service, breakfast was nice and clean roon
Stayed 1 night in Jan 2021
Response from Lia Retno S Hardini on 18 Jan 2021
Hi Yongho , Thank you for the rating, we're so glad you are happy with our hotel. Hope to see you again very soon! We HeART You, ARTOTEL Gajahmada - Semarang

10/10 Excellent

Niekon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from ARTOTEL Gajahmada - Semarang on 19 Mar 2020
Hi Niekon, Thank you for the rating, we're so glad you are happy with our hotel. Hope to see you again very soon! We HeART You, ARTOTEL Gajahmada - Semarang

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from GM ARTOTEL - Gajahmada Semarang on 23 Dec 2019
Hi Anonymous, Thank you for the rating, we're so glad you are happy with our hotel. Hope to see you again very soon! We HeART You, ARTOTEL Gajahmada - Semarang

10/10 Excellent

SEONGDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 저렴한 숙박비용
Stayed 1 night in Aug 2019
Response from ARTOTEL - Gajahmada Semarang on 3 Oct 2019
Dear Seongdo, Thank you for the rating! We hope to see you again very soon. We HeART You Wanda Arief Mahmud General Manager of ARTOTEL Gajahmada-Semarang