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Rating 10 - Excellent. 265 out of 1003 reviews" "
10 - Excellent
265
Rating 8 - Good. 321 out of 1003 reviews" "
8 - Good
321
Rating 6 - Okay. 189 out of 1003 reviews" "
6 - Okay
189
Rating 4 - Poor. 117 out of 1003 reviews" "
4 - Poor
117
Rating 2 - Terrible. 111 out of 1003 reviews" "
2 - Terrible
111
7.6/10
Cleanliness
8.2/10
Staff & service
6.8/10
Amenities
7.0/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
4/10 Poor
Trevor
Travelled with family and small children, Business traveller
The pictures posted of the property are a false representation of what it really looks like. The rooms were clean I will give them that, but the exterior and facilities of the hotel are run down. Sketchy cars and people in the parking lot late night to the early morning. For a one night stay it certainly wasn’t worth $150. I wouldn’t go again.
Response from Devin, Front Office Manager on 16 May 2024
We are happy you enjoyed your stay with us. We hope you will choose to stay with us again the next time you are in Seattle.
6/10 Okay
Connie, Port Ludlow
13 May 2024
Liked: Staff & service
Staff were great.The hotel is quite outdated.Convenient to U of W Northwest for our needs
Connie
Stayed 1 night in May 2024
Response from Devin, Front Office Manager on 16 May 2024
We are sorry we missed the mark on some aspects of your stay. We hope you will try us again to give us a second chance the next time you are in Seattle.
10/10 Excellent
Courtney
Travelled with family, Travelled with family and small children
9 May 2024
Liked: Cleanliness, staff & service, amenities
The rooms were nice! It felt a little sketchy and not being able to enter the side doors was very inconvenient.
Courtney
Stayed 1 night in Apr 2024
Response from Devin, Front Office Manager on 12 May 2024
thank you for taking the time to leave us a review! We are happy you enjoyed your stay with us. Any concerns that you raised in your review we will look into. We hope you will choose to stay with us again the next time you are in Seattle.
Older property but well kept and updated.
The breakfast was really good 👍
Valerie
Stayed 1 night in May 2024
Response from Bridgit Adala( General Manager). on 7 May 2024
Thank you for taking the time to share such lovely feedback Valerie.We are glad you enjoyed your stay and look forward to being of service to you again soon.Stay safe.Best,
8/10 Good
Aaron
7 May 2024
Liked: Cleanliness, staff & service
Aaron
Stayed 1 night in May 2024
Response from Devin, Front Office Manager on 8 May 2024
Thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay. We sincerely hope you will choose Hotel Nexus again the next time you are in Seattle.
Response from Bridgit Adala( General Manager). on 7 May 2024
Thank you for taking the time to share your feedback Andre.We are glad you enjoyed your stay with us at the Hotel Nexus.We look forward to welcoming you back,whenever you visit the Northgate area.Stay safe.Best,
Response from Devin, Front Office Manager on 6 May 2024
Thank you for taking the time to leave us a rating. We are glad you enjoyed your stay with us. If there is anything you can think of that would of made your stay more pleasant, please let us know if you have the time to do so. We do hope you will stay with us again the next time you are in Seattle.
Response from Devin, Front Office Manager on 1 May 2024
Thank you for taking the time to leave us rating. We are so please you enjoyed your stay with us. We sincerely hope you will choose to stay with us again the next time you are in Seattle.
6/10 Okay
Dr. Shawn
Travelled with family and small children
21 Apr 2024
This was entirely a 3-star experience, with 3-star beds, 3-star pillows, 3-star cleanliness, and a 3-star bathroom. If your purpose is to sleep, get up, and go, it does the job. It's definitely no frills. It served us well enough for an overnight stay. One concerning factor was that our door didn't lock easily without applying a lot of force to get the top lock to engage.
Dr. Shawn
Stayed 1 night in Apr 2024
Response from Devin, Front Office Manager on 21 Apr 2024
Hi Dr. Shawn,I'm sorry that we did not fully meet the standards that you rightfully expected. Your review will help us better our customer experience so future guest can enjoy their stay more. Our lock are in the process of being changed out to new ones that should alleviate the problem that you experienced. We are hoping to have this done by early summer. We hope you will give us a second chance if you stay in Seattle again.
10/10 Excellent
Jasmine
21 Apr 2024
Jasmine
Stayed 1 night in Mar 2024
Response from Bridgit Adala( General Manager). on 22 Apr 2024
Hello Jasmine.Thank you for such a gracious rating.We are glad you enjoyed your stay at the Hotel Nexus and look forward to welcoming you v back again soon.Stay safeBest,
8/10 Good
George
Travelled with partner
19 Apr 2024
Liked: Cleanliness, staff & service, amenities
Had cigarette smoke coming in our room at 2:00 a.m.
George
Stayed 1 night in Apr 2024
Response from Devin, Front Office Manager on 20 Apr 2024
Thank you George for the review. I appreciate your honest feedback as it allows us to work on making the guest experience better. We hope you will choose to stay with us again next time you are in Seattle.
Response from Devin, Front Office Manager on 20 Apr 2024
Thank you Gabriela for the review. We hope you will stay with us again the next time you are in Seattle.
6/10 Okay
Armando
6 Apr 2024
Disliked: Property conditions & facilities
Armando
Stayed 1 night in Apr 2024
Response from Devin, Front Office Manager on 9 Apr 2024
Dear Armando,We appreciate you staying with us while you were in Seattle. If you have a moment, please let us know what we have done to make your stay more enjoyable.
Employees are very friendly and helpful. Breakfast quite satisfactory, good daily variety and attendants present and friendly. All property kept clean continually.
Stephen
Stayed 5 nights in Mar 2024
Response from Front Desk Team on 8 Apr 2024
Hello Stephen!We are very happy that you enjoyed your stay here at Hotel Nexus and look forward to seeing back here again soon!
We couldn’t sleep well because the neighbor guest did strong noises.
Elda
Stayed 2 nights in Mar 2024
Response from Thomas, Assistant Manager on 31 Mar 2024
Dear Elda,Thank you for taking time to send us a positive feedback. We will communicate your concerns to senior management so they put consideration when is time for capital renovation. Thank you for staying with us and we hope to see you in the near future.Sincerely,
10/10 Excellent
Gabriela
29 Mar 2024
Liked: Staff & service
Gabriela
Stayed 1 night in Mar 2024
Response from Thomas, Assistant General Manager on 31 Mar 2024
Dear Gabriela,Thank you for taking time to send us your remark. We are thrilled to find out we provided an excellent guest service. We hope to see you again in your next journey in Seattle.Sincerely,
Location to UWMC offices, fuel stations close by, freeway access one block away.
Brad
Stayed 1 night in Mar 2024
Response from Thomas, Assistant General Manager on 27 Mar 2024
Dear Brad,Thank you for your positive feedback. We're glad to hear and appreciate your comments. Be sure to stay with us again in the near future. Thank you.
4/10 Poor
Willa
27 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Not cheap, but the cheapest hotel in the area. Breakfast is closed at 10:00. Don't go after 9:00 though. There's nothing left. Coffee is not great but there's a Starbucks across the street if good coffee is important to you.
I had a nonsmoking room but I could smell cigarettes from my neighbors.
The staff is wonderful though. Friendly, welcoming and efficient.
Hotel is about 1 block from the freeway and it's easy to get into and out of the hotel from either direction using a side road with a traffic light.
Willa
Stayed 5 nights in Mar 2024
Response from Thomas, Assistant General Manager on 27 Mar 2024
Dear Willa,Thank you for submitting your feedback about your experience. I will share your concerns with breakfast team so they continue to replenish the breakfast foods in the morning. Thank you staying with us.
6/10 Okay
Gordon
Travelled with family
25 Mar 2024
Liked: Cleanliness, staff & service
Bed was squeaking
Average breakfast
Gordon
Stayed 2 nights in Mar 2024
Response from Thomas, Assistant General Manager on 27 Mar 2024
Dear Gordon,Thank you for sending us your feedback. I will share your concerns with the maintenance team so they check the condition of the mattress. I will also communicate to breakfast team for a better service. Thank you.
Hotel feels somewhere between motel and hotel. All rooms open to out door common balcony and doors shut hard. Kitchenette in some images showing a proper stove but they just provided countertop induction stove which is very slow for cooking and no exhaust in kitchen area. Luckily we didnt need to cook much.
Bathtub also had issue as water was draining very slow and there is no option to slow down shower speed so by the time you done shower you actually standing in a pool of soapy water.
Vivek
Stayed 3 nights in Mar 2024
Response from Thomas, Assistant General Manager on 25 Mar 2024
Dear Vivek,Thank you for sending us your feedback on your stay experience. We are saddened to hear that we did not meet your expectation. The planning committee has plans to renovate the hotel guestroom in the near future. Thank you for staying with us and we hope you give us a chance in the future.Sincerely,
8/10 Good
Joe
20 Mar 2024
Liked: Cleanliness, staff & service, amenities
location is good, room is not warm since the door is towards outside
Joe
Response from Thomas, Assistant General Manager on 21 Mar 2024
Dear Joe,Thank you so much for sending us your positive feedback. We're delighted to hear you had a great stay with us. We hope to see you again in your next journey to Seattle. Thank you for staying with us.Sincerely,
8/10 Good
Ken
17 Mar 2024
Liked: Cleanliness, staff & service
Ken
Stayed 1 night in Mar 2024
Response from Thomas, Assistant General Manager on 21 Mar 2024
Dear Ken,Thank you so much for sending us your positive feedback. We're delighted to hear you had a great stay with us. We hope to see you again in your next journey to Seattle. Thank you for staying with us.Sincerely,
8/10 Good
john
Travelled with partner
16 Mar 2024
Liked: Cleanliness, staff & service
N/a
john
Stayed 1 night in Mar 2024
Response from Thomas, Assistant General Manager on 17 Mar 2024
Dear john,Thank you for staying at the Hotel Nexus and taking time to send us a 4-stars on your stay experience. We're delighted to provide a welcoming hospitality to you. We will look forward to serving you again in the future.Sincerely,
Air conditioning unit was very loud. Door was not closing properly. Bathroom had broken areas in shower, door that between rooms was not very secure.
Jose
Stayed 2 nights in Mar 2024
Response from Thomas, Assistant General Manager on 15 Mar 2024
Dear Jose,Thank you for taking time to send us your remark about your stay experience. I will communicate your concerns to maintenance team so they can assess and correct the deficiencies reported by you. Thank you for staying with us and we hope you allow us a new opportunity in the future. Sincerely,
Very convenient immediate access to everything I need. Shop,food and gas.
Damion
Stayed 2 nights in Mar 2024
Response from Thomas, Assistant General Manager on 10 Mar 2024
Dear Damion,We are happy to hear you enjoyed your stay with us. Here at Hotel Nexus Seattle, we strive to deliver the best guest experience. Thank you for staying with us, and we hope to serve you again in the future.Sincerely,
It was a good stay if you want the office circling around ur room feeling like ur doing something wrong, and having a car outside ur room for 4 hours just parked felt harassed the whole time, and was forced to have housekeeping come in and I’ve never had that issue with any other western or any room, might be the last time I come
lina
Stayed 1 night in Mar 2024
Response from Guest Services on 9 Mar 2024
Dear lina,Thank you sharing your feedback about your stay experience. Our hotel guest's safety as well as other hotel guest's safety and our staff safety are our most top priority. That being said, we have 24/7 security on-site. Thank you for taking time to send us your feedback.
8/10 Good
Bonnie
19 Feb 2024
Bonnie
Stayed 2 nights in Feb 2024
Response from Thomas, Assistant General Manager on 21 Mar 2024
Dear Bonnie,Thank you so much for sending us your positive feedback. We're delighted to hear you had a great stay with us. We hope to see you again in your next journey to Seattle. Thank you for staying with us.Sincerely,
8/10 Good
Rebecca E
9 Feb 2024
Rebecca E
Stayed 3 nights in Feb 2024
Response from Thomas, Assistant General Manager on 11 Feb 2024
Dear Rebecca E,Thank you for taking time to rate us on your stay experience at the Hotel Nexus Seattle. If there is anything we can do to make your stay more comfortable for your next stay, please let us know. Thank you and have a wonderful weekend.Sincerely,
8/10 Good
Helen
Travelled with partner
8 Feb 2024
Liked: Cleanliness, staff & service, amenities
The room we had was right by the elevators to the second floor. There was a lot of banging doors and loud talking at night.The breakfast bar was good and had good variety. Everything was fresh z
Helen
Stayed 3 nights in Feb 2024
Response from Thomas, Assistant Manager on 8 Feb 2024
Dear Helen,We would like to sincerely thank you for staying with us and your honest feedback. I will share your positive feedback with our breakfast team. I am sure they will be happy to hear you enjoyed your breakfast. We hope to serve you again in the future. Sincerely,
My name is Todd. I stayed in room 205 on the night of 2/4/24. The bed is too hard, the bed spread is rough and uncomfortable, pillows are to hard and lacked support. The bathroom tissue is the roughest I have ever used, very uncomfortable. Staff was friendly. Breakfast was good compared to the last hotel I stayed in. The hotel and my room were very clean. The hotel room has some up dates, it somehow reminds me of steam punk. A blending of old and new, it works. There was a refreshing lack of sirens but I-5 can be heard all night, but not to bad. In conclusion, would I stay here again? Not likely the bedding situation is a deal breaker. Somehow I felt like I liked the place. 😕
Todd
Stayed 1 night in Feb 2024
Response from Bridgit Adala( General Manager). on 6 Feb 2024
Hello Todd.Thank you for taking the time to share your honest experience with us.I am so sorry to hear your bed was uncomfortable, this is not in keeping with our guest satisfaction promise.I am happy to hear that some aspects of your stay were pleasant.Please be assured, our front desk team is available 24/7 to provide solutions to our guest concerns, to ensure guest satisfaction.I hope we can welcome you back again so we can offer our best experience the second time around.Stay safe.
Response from Thomas, Assistant General Manager on 4 Feb 2024
Dear Hilario Jesus,We're happy to hear that you enjoyed your stay with us.Here at Hotel Nexus Seattle, we strive to provide quality products and service to our hotel guests. Thank you for staying with us and we hope to serve you again soon.Sincerely,
Response from Bridgit Adala( General Manager). on 27 Jan 2024
Hello Zorayda.Thank you for choosing Hotel Nexus.We loved having you as our guest and look forward to serving you again in the future.Stay safeBest,
8/10 Good
Jose
Business traveller
19 Jan 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Jose
Stayed 1 night in Jan 2024
Response from Bridgit Adala( General Manager). on 27 Jan 2024
Thank you for choosing Hotel Nexus Jose.We loved getting an opportunity to be of service to you during your travels.We hope to welcome you back again soon. Stay safeBest,
8/10 Good
Holly
Business traveller, Travelled with group
18 Jan 2024
Liked: Cleanliness, staff & service
They should have low flow bathroom fixtures. The shower feels lovely but so much water is dispensed, the drain cannot keep up and the tub starts to fill. The drain wasn’t clogged, once I turned off the shower the tub drained quickly
Holly
Stayed 2 nights in Jan 2024
Response from Bridgit Adala( General Manager). on 27 Jan 2024
Dear Holly.Thank you for taking the time to share your honest feedback with us.By telling us what you like and do not like, we tailor our product to suit our guest needs.I hope we get another chance to serve you in the future.stay safeBest,
10/10 Excellent
Tony
Travelled with family, Business traveller
12 Jan 2024
Liked: Cleanliness, staff & service
Good staff. Good location
Tony
Stayed 7 nights in Jan 2024
Response from Bridgit Adala( General Manager). on 27 Jan 2024
Thank you Tony.My team and i work very hard to ensure our guest experience is met and surpassed.We are glad to have delivered 5 star service during your stay with us.We hope to welcome you back again soon.Safe Travels.Best
8/10 Good
Yumiko
8 Jan 2024
Yumiko
Stayed 1 night in Jan 2024
Response from Thomas, Assistant General Manager on 4 Feb 2024
Dear Yumiko,Thank you for the positive feedback on your stay experience. We're happy to hear that you enjoyed your stay with us. Here at Hotel Nexus Seattle, we strive to provide quality products and service to our hotel guests. Thank you for staying with us and we hope to serve you again soon.Sincerely,
8/10 Good
Jacqueline
5 Jan 2024
Liked: Cleanliness, staff & service
Jacqueline
Stayed 1 night in Jan 2024
Response from Bridgit Adala( General Manager). on 11 Jan 2024
Hello Jacqueline.Thank you for choosing Hotel Nexus as your home away from home.We are glad your stay with us was magnificent.My team and i look forward to welcoming you back, whenever you visit the Northgate area.
4/10 Poor
Melissa
1 Jan 2024
Melissa
Stayed 2 nights in Dec 2023
Response from Bridgit Adala( General Manager). on 26 Jan 2024
Thank you for taking the time to leave us honest feedback about your stay.I would like to apologize for not meeting some expectations during your stay.We would love to hear from you on any aspects of your stay we could improve on.We hope to welcome you back so we can get another chance to redeem ourselves.Stay Safe.
The hotel didn’t have any frills but it had everything I needed. The guy who checked us in was a sweetheart. The only thing that was super annoying was that I requested a late checkout at 1 p.m. to make a work conference call, but I had two housekeepers knock on the door to clean the room after noon. That interrupted my conference call twice! So maybe don’t get a late checkout.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Bridgit Adala( General Manager). on 22 Dec 2023
Dear valued guest.Thank you for taking the time to reach out to us. It appears we may have missed the mark on some aspects of your stay.I will personally investigate the concerns you raised, regarding not having your late check out request honoured,so we ensure our guests get the best every time.We always aim for a great experience for all our guests during their stay, I am so sorry we were not able to achieve that this time around.We loved having you as a guest and hope to get another chance to earn back your loyalty.Happy Holidays
Response from Bridgit Adala( General Manager). on 22 Dec 2023
Dear Rosilee Thank you for the gracious rating you shared regarding your stay at the hotel nexus. It is guests like yourself that give us the pleasure of serving.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to being of service to you again, whenever you are in the Northgate area.Happy Holidays
8/10 Good
Bernard
13 Dec 2023
Bernard
Stayed 1 night in Oct 2023
Response from Bridgit Adala( General Manager). on 22 Dec 2023
Hello Bernard.Thank you for taking the time to share such lovely feedback about your stay at the Hotel Nexus.We hope to welcome you again soon, for yet another amazing experience.Happy Holidays
Keys do not work well. Very frustrating. Toilet didn’t flush well. It took over 20 pushes on the shampoo dispenser to get enough shampoo to wash my very short hair! Stingy.
Mary
Stayed 6 nights in Dec 2023
Response from Bridgit Adala( General Manager). on 22 Dec 2023
Thank you for highlighting your concerns with us Mary.We will make sure these are addressed right away.I apologise you had this experience at our Hotel,i hope we can get another chance to serve you better in future.Happy Holidays
8/10 Good
Meghan
11 Dec 2023
Meghan
Stayed 3 nights in Dec 2023
Response from Bridgit Adala( General Manager). on 22 Dec 2023
Hello Meghan.Thank you for the 5 star rating.My staff and i are always aiming to deliver only the best to our guests, i am glad to hear that we did achieve that for your stay.Please keep us in mind whenever your travels bring you to the North gate area.Happy Holidays.
Response from Bridgit Adala( General Manager). on 22 Dec 2023
Dear Khongorzul.Thank you so much for such a sweet comment.I will be passing on your compliments to the rest of the team.I hope we get another chance to be of service to you, in the future.Happy Holidays.
Response from Bridgit Adala( General Manager). on 22 Dec 2023
Hello Ralph.I am so sorry your stay at the Hotel Nexus failed to meet expectations.We welcome an opportunity to learn from this experience how we can improve our services to cater to all our guests.We loved having you as our guest and hope we can get a chance to redeem ourselves in the future.Happy Holidays.
Response from Bridgit Adala( General Manager). on 22 Dec 2023
Thank you for such a nice rating Aravindhan.We are elated you had an amazing experience at Hotel Nexus.We always strive to offer competitive rates to our guests so i am glad we were able fulfill that for you.Please keep us in mind whenever your travels bring you back to the Northgate area.Happy Holidays.
Response from Bridgit Adala( General Manager). on 22 Dec 2023
Dear Tammy.Thank you for being our guest.I am so happy to hear the Hotel Nexus team did a wonderful job in ensuring your stay was exceptional.We appreciate you choosing to stay with us and hope we can be of service to you again in the future.Happy Holidays.