6/10 Okay
Alana
30 May 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Let me begin by stating if you’re solely looking for a clean, newer and nicely maintained accommodation this would be a good fit. However, if you have an expectation for a hidden gem or even being allotted more than clean accommodations this should not be your selection.
I stayed here over the weekend and was under the impression due to the selection on Expedia mentioning “luxury bath” and the selection above it staying bath tub that a luxury bath equated to a luxury bath tub & I was wrong. When checking in the front desk associate who was very sweet but had not one single ounce of knowledge pertaining to the property and neither did her coworker. When checking into my room I realized there was no luxury let alone a bathtub. They upgraded me to an accessible room that offered a bathtub that was a few feet tall due to the nature of the room. Overall the experience was wasteful and I’ve learned i’d rather pay for one night at a luxury hotel then settle for mediocre food, misleading room selections online and a complete lack of knowledge in relation to anything on the property from staff.
Expedia, compensated me with $50.00 in One Key credits which was a joke but lesson very much learned. Aspire for better and stay somewhere else. You can’t even log into Netflix the tv’s are not true smart tvs smh~ And the hot tub was of course broken~