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Reviews of Hampton Inn & Suites Seattle/Renton

2.5 out of 5
Hampton Inn & Suites Seattle/Renton
1300 Lake Washington Blvd North, Renton, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 961 reviews" "
Rating 8 - Good. 238 out of 961 reviews" "
Rating 6 - Okay. 68 out of 961 reviews" "
Rating 4 - Poor. 37 out of 961 reviews" "
Rating 2 - Terrible. 40 out of 961 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew, Milan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very clean and staff was very friendly!
Stayed 2 nights in Apr 2024
Response from Hampton Management on 7 May 2024
Thank you for letting us know about your recent stay. We appreciate the great feedback!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially liked the night staff-so pleasant and welcoming!
Stayed 2 nights in Apr 2024
Response from Hampton Management on 30 Apr 2024
Thank you so much for the incredible feedback!

10/10 Excellent

Michael, Wamego

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place
Stayed 7 nights in Mar 2024
Response from Hampton Management on 22 Apr 2024
Thank you for the great feedback! We really appreciate it!

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Apr 2024
Response from Hampton Management on 9 Apr 2024
Thank you for the positive feedback. We truly appreciate it!

10/10 Excellent

Ted

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was traveling North the next day and this location got me North of the worst of Seattle’s bad morning traffic. Also the staff was very nice.
Stayed 1 night in Apr 2024
Response from Hampton Management on 2 Apr 2024
Thank you for letting us know about your recent stay. We love to see such wonderful feedback and we hope to see you again soon!

6/10 Okay

Colton

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Check-in was smooth and our room was clean. We were informed at checkin that the hotel had experienced a 4-hour power outage earlier in the day. I gave it a few hours and attempted to run the shower and was unsuccessful in getting hot water. I called the front desk and they instructed me to let it run for 5-10 minutes. We recieved a letter in the morning informing us that hot water will not be available. I called the front desk to see if any accomodations were available given the circumstance, such as a small amount of hot water from the kitchen so that our family could take a sponge bath. The staff ingormed me that this was not possible. Clearly, this was beyond the control of the staff. However, their lack of any attempt to make it right left me with some bitterness.
Response from Hampton Management on 31 Mar 2024
Thank you for taking the time to share your feedback. We truly appreciate your input and apologize for any inconvenience the power outage caused during your visit. We understand how frustrating it must have been to experience this unexpected disruption to your stay. Please know that the power outage was beyond our control, and we did our best to mitigate the impact on our guests. Your feedback is essential to us and we hope we will have the opportunity to welcome you back for a future visit and a much more seamless and enjoyable experience.

6/10 Okay

Tanisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I know the power outage was out of the control of the property, but offering some sort of discounts or points or something would have been nice for the money paid to stay here. Having to take an ice cold shower was difficult.
Stayed 1 night in Mar 2024
Response from Hampton Management on 31 Mar 2024
Thank you for taking the time to share your feedback. We truly appreciate your input and apologize for any inconvenience the power outage caused during your visit. We understand how frustrating it must have been to experience this unexpected disruption to your stay. Please know that the power outage was beyond our control, and we did our best to mitigate the impact on our guests. Your feedback is essential to us and we hope we will have the opportunity to welcome you back for a future visit and a much more seamless and enjoyable experience.

10/10 Excellent

Jessica, Odessa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to for business travel. Close to Boeing Renton facility, secure underground parking
Stayed 1 night in Mar 2024
Response from Hampton Management on 27 Mar 2024
Thank you for taking a moment to let us know about your stay. We appreciate the wonderful feedback and we look forward to seeing you again soon!

2/10 Terrible

Ashleigh

Travelled with family and small children
Worst customer service I have ever experienced. Made impromptu reservations Saturday afternoon for a Saturday night stay specifically to take my 5 year old swimming in an indoor pool as a special treat. We had stayed previously and she enjoyed swimming. When we arrived to check in we were told the pool was closed unexpectedly. I told the Danny the front desk supervisor that the only reason we were staying was to swim and we would like a refund as my 5 year old would be very disappointed. She said she was not interested in providing a refund and it was my responsibility to do research in advance to see if the pool would be open before booking. I told her I booked on Expedia and I saw nothing about the pool being closed. She said too bad, I should have gone to their website and done research and it was not their problem and she would do nothing to accommodate my inconvenience as it was not her issue. We left and stayed across the street at Hyatt Regency where we received exceptional customer service and a complimentary upgrade to a nicer room with a view and soaking tub as the front desk person was appalled by how we had been treated at Hampton Inn and wanted to try to make up for it for my 5 year old. Will never patronize this a Hampton Inn again. Would expect more from a hospitality company. Hampton you need to do some training with your staff around exceptions in situations like this to retain customers in the long term.
Stayed 1 night in Mar 2024
Response from Hampton Management on 13 Mar 2024
Thank you for taking a moment to respond. We appreciate your feedback and are sorry you were unable to use our pool. It is indeed listed as closed on the Expedia website due to reasons outside of our control, and we always encourage travelers to book directly through our hotel website or call the hotel directly for the most accurate information, as that is the only website we have full control over and we will always provide the most up to date information for any questions our guests may have. There is a little confusion from your comments as well, as Danny is our hotel AGM and was not at the hotel the day you arrived. Our front desk supervisor is Theo, who is a male, but you had specified interacting with a female supervisor. Once again, we appreciate your concerns and hope your future travels will provide a more rewarding experience.

10/10 Excellent

Stelian

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Nice property and friendly staff
Stayed 2 nights in Mar 2024
Response from Hampton Management on 12 Mar 2024
Thank you so much for the wonderful feedback! We truly appreciate it!

10/10 Excellent

Paula

Liked: Staff & service, amenities, property conditions & facilities
This is the second best hotel I've ever stayed at. Very clean, large room with parking under the building. Plenty of counter and table space. Comfortable bedding.
Stayed 2 nights in Mar 2024
Response from Hampton Management on 5 Mar 2024
Thank you for providing such wonderful feedback! We truly appreciate it and are delighted to hear about your wonderful experience! We hope to see you again soon!

8/10 Good

Mark

Business traveller, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The parking lot was very small. I couldn't park my car in there.
Stayed 2 nights in Mar 2024
Response from Hampton Management on 5 Mar 2024
Thank you for the feedback. Unfortunately we do not have alternative parking beyond our garage, but our garage does have more than enough spots for all guests to be able to park.

10/10 Excellent

Ramin

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great service.
Stayed 1 night in Feb 2024
Response from Hampton Management on 26 Feb 2024
Thank you for the wonderful feedback!

8/10 Good

Damein

Stayed 1 night in Feb 2024
Response from Hampton Management on 20 Mar 2024
Thank you for taking the time to provide with excellent feedback! We hope to see you again soon!

10/10 Excellent

Wristine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am impressed with how friendly, accommodating, and professional the staff is with guests as well as fellow staff members. A very warm environment.
Stayed 4 nights in Feb 2024
Response from Hampton Management on 21 Feb 2024
Thank you as always for the wonderful feedback! We look forward to seeing you again on your next visit!

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hampton Management on 21 Feb 2024
Thank you for the great feedback! It is truly appreciated!

10/10 Excellent

Janet

Stayed 1 night in Feb 2024
Response from Hampton Management on 20 Mar 2024
Thank you for taking the time to provide with excellent feedback! We hope to see you again soon!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for one quick night and left before checkout. We had an accessible double queen. The room was huge so perfect if someone had a wheelchair although we did not. We checked in late and although front desk person was very professional and helpful. Only complaint about the room is there was a fan in the bathroom that could not be turned off. If wasn't a problem but the sound was very noticeable. We slept well and the buffet breakfast was good with lots of warm and cold options.
Stayed 1 night in Feb 2024
Response from Hampton Management on 21 Feb 2024
Thank you so much for the great feedback! It is truly appreciated!

10/10 Excellent

Teriko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hampton Management on 21 Feb 2024
Thank you for the excellent feedback! We greatly appreciate it!

8/10 Good

Nicholson, Spokane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the beds. To hard. $16/night paid parking. Other than that, it was good
Stayed 1 night in Jan 2024
Response from Hampton Management on 21 Feb 2024
Thank you for the feedback. We appreciate your honest review of our hotel.

10/10 Excellent

Noelle

Stayed 1 night in Jan 2024
Response from Hampton Management on 21 Feb 2024
Thank you for the wonderful feedback! We really appreciate it!

10/10 Excellent

Wristine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always...great stay. Theo and Matt greeted me at the door and helped with anything I needed.
Stayed 4 nights in Jan 2024
Response from Hampton Management on 21 Feb 2024
Thank you so much for the great feedback!

10/10 Excellent

Jill

Stayed 1 night in Jan 2024
Response from Hampton Management on 21 Feb 2024
Thank you for the great feedback!

8/10 Good

Dave

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hampton Management on 21 Feb 2024
Thank you for the great feedback!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jess on 3 Jan 2024
Hello Amanda! Thank you so much for your review! We are happy you enjoyed your stay and hope you have an amazing new year!

10/10 Excellent

Wilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jess on 3 Jan 2024
Hello Wilber! Thank you so much for your amazing review! We truly appreciate you and are so glad you enjoyed your stay with us!

8/10 Good

Bonnie

Stayed 2 nights in Dec 2023
Response from Jess on 2 Jan 2024
Thank you for your review Bonnie. We are glad you enjoyed your stay with us!

10/10 Excellent

Kelly, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and clean!
Stayed 1 night in Dec 2023
Response from Jess on 2 Jan 2024
Thank you so much for your amazing review Kelly. We are so happy you enjoyed your stay.

2/10 Terrible

Richard

Stayed 1 night in Dec 2023
Response from Jess on 2 Jan 2024
Hello Richard. Would you please let us know what was wrong with your stay so that we can improve our efforts to make sure everyone has an amazing stay.

4/10 Poor

Teresa, Arlington

Travelled with family
Liked: Property conditions & facilities
The phone in our room did not work and we were unable to call the front desk regarding partying in the hallway outside our room at 2:30am. We checked out at 3:30 due to the noise.
Stayed 1 night in Dec 2023
Response from Jess on 2 Jan 2024
Hello Teresa. We apologize for the noise you had to endure throughout the night. I do hope that the room with a view and balcony we ended up moving you to was to your liking.

10/10 Excellent

Sheila

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Jess on 28 Dec 2023
Hi Sheila! Thank you so much for your amazing review. We are so glad that you enjoyed your time with us and hope to see you again soon!

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hampton Management on 21 Feb 2024
Thank you for the excellent feedback!

4/10 Poor

Whitney

Stayed 1 night in Dec 2023
Response from Jess on 28 Dec 2023
Hello Whitney. I am so sorry that you did not enjoy your stay with us. Could you please let us know what we can do to improve. Happy Holidays

10/10 Excellent

Linda

Stayed 2 nights in Dec 2023
Response from Hampton Management on 21 Feb 2024
Thank you for the wonderful feedback!

6/10 Okay

Florence

Disliked: Property conditions & facilities, room comfort
Unimpressed.
Noisy outside traffic, no shower gel in the dispenser and the bed creaked. They now charge for parking which they didn’t a few months ago. We will look for other options next time.
Stayed 1 night in Dec 2023
Response from Hampton Management on 24 Dec 2023
Thank you for your response. We are sorry to hear about your negative experience. We have had the parking fee at this property for about 5 years. I was able to locate your last stay and I do show the parking was charged.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family overnight stay
The person at the front desk was very courteous and informative. The room is comfortable and had an extra blanket that we ended up needing. Everything is very clean. There is a $13 garage fee for parking that we didn’t know about, but seems reasonable.
Stayed 1 night in Dec 2023
Response from Jess on 18 Dec 2023
Hello! Thank you so much for your wonderful review! We are very happy that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect couples retreat hotel
We really enjoyed our stay and had a wonderful time.
Stayed 2 nights in Oct 2023
Response from Jess on 15 Dec 2023
Hi Jacob. Thank you for you amazing review! We are sl glad that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Khadija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've barely just checked in but it's clean, the staff is very friendly and seem to have a nice breakfast. I'll check it out in the morning.
Stayed 1 night in Dec 2023
Response from Jess on 15 Dec 2023
Thank you so much for your kind words Khadija. We hope you enjoyed the rest of your stay with us and hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
We always stay at the Hampton Inn on Lake Washington Blvd in Renton whenever we visit. Really fabulous staff! Nice, clean hotel. Free breakfast is definitely above average as far as “free breakfasts” go.
Stayed 5 nights in Dec 2023
Response from Jess on 13 Dec 2023
Hello, Thank you for your wonderful review. We truly take pride in our hotel and are happy to hear that you enjoyed your stay with us.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Jess on 13 Dec 2023
Hello Chris, We are happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Jess on 13 Dec 2023
Hello Mary, We are very happy to hear that you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jess on 13 Dec 2023
Hello Lisa, We are so glad that you enjoyed your stay with us and hope you choose us again soon!

6/10 Okay

Conswella

Disappeared in Hotels.com
Didn’t even get to enjoy my stay because of hotels.com. The hotel that I booked could not find my reservation over the phone and I could not find one email from hotels.com to get the confirmation number. It wasn’t until I realized hotels.com emailed me in the afternoon on Friday before my check in on Saturday but unfortunately I was planning a holiday party and I did not see that email so I missed the opportunity to spend the night in the hotel. I did (after seeing that message early Sunday morning after my work party I planned seeing the pre—check in email from hotels.com) go down to the hotel early in the morning on the next day, Sunday so I couldn’t at least enjoy the breakfast and then I checked into the hotel so I could park. I was able to take quick nap in the room that I was supposed to have all night. Needless to say, I don’t think I will book on hotels.com anymore because it should not have been hard to find my confirmation email from Hotels.com and because I couldn’t find it, I missed the fullness of booking my hotel stay.
Stayed 1 night in Dec 2023
Response from Jess on 13 Dec 2023
Hello Conswella, I am so sorry to hear that you did not have the best experience. Hopefully, for the time that you were with us, you were able to enjoy some rest and breakfast.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quit and comfortable
Quieter hotel than we expected based on location
Stayed 1 night in Nov 2023
Response from Jess on 13 Dec 2023
Hello Cheryl, We are so glad to hear that you enjoyed your stay with us and we hope you visit us again soon!

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services
Stayed 2 nights in Nov 2023
Response from Hampton Management on 28 Nov 2023
Thank you for the wonderful feedback! We really appreciate it!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hampton Management on 28 Nov 2023
Thank you for the wonderful feedback! We really appreciate it!

10/10 Excellent

Wristine

Stayed 4 nights in Nov 2023
Response from Jess on 13 Dec 2023
Hello Wristine, Thank you for your amazing review. We hope to see you again soon!

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hampton Management on 22 Nov 2023
Thank you for the perfect feedback! It is greatly appreciated and we hope to see you again soon!

10/10 Excellent

Wristine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here frequently for work and the staff is so helpful and courteous. When I arrive they know my name, when I need something they help me with it, and there is always a smile and greeting when coming and going. Theo, Matt and Danny are great. I don't get to meet the people who clean my room but it is always kept clean well stocked and cozy...I appreciate them too.
Stayed 4 nights in Oct 2023
Response from Front Desk on 5 Nov 2023
Wristine, thank you for providing such wonderful feedback!! Our team appreciates you, too. We always look forward to welcoming back friendly faces :) Thank you for choosing us as your preferred destination and we look forward to seeing you again soon.

10/10 Excellent

Mini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hampton Management on 31 Oct 2023
Thank you for providing us with wonderful feedback! We truly appreciate it!