Reception

Reviews of Best Motel

2 out of 5
Best Motel
12045 Aurora Avenue North, Seattle, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 56 reviews" "
Rating 8 - Good. 9 out of 56 reviews" "
Rating 6 - Okay. 2 out of 56 reviews" "
Rating 4 - Poor. 5 out of 56 reviews" "
Rating 2 - Terrible. 5 out of 56 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Saeed

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Best Motel was relatively clean. For the price point it was a good value. Felt safe in the property with lots of lights and night security
Stayed 1 night in May 2024

4/10 Poor

Kerryann

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
When we came to the room both bed sheets were dirty. When we asked for them to be changed they gave us the sheets and we had to change them ourselves.
Stayed 1 night in May 2024
Response from Best Motel on 9 May 2024
Ms. Kerryann,We sincerely apologize for the inconvenience. We have new beddings along with new beds for our motel but we apologize for not meeting your standards. We offered the gentleman that we would provide a different room but he declined and when we apprised the gentleman that we would replace the sheets, he apprised us that he would change the sheets and it was not necessary. Once again, we apologize for the inconvenience and we certainly appreciate your reviews.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room and extremely friendly staff. Front staff was extremely helpful and gave us great suggestions of places to visit during our stay.
Stayed 2 nights in May 2024
Response from Best Motel on 8 May 2024
Robert, Thank you for staying with us here at Best Motel! We are pleased to hear that you enjoyed your stay and our staff was friendly and helpful. Hope to have you back again one day. Thank you and have a good day.

8/10 Good

Christina, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. We had one problem and they accommodated us immediately. The room was clean.
Stayed 3 nights in Apr 2024
Response from Best Motel on 8 May 2024
Ms. Alvarado,We want to thank you for staying with us here at Best Motel. We are pleased to know that you enjoyed your stay and we were able to be available to you when you needed. Thank you kindly for your feedback! We hope you have a great day.

10/10 Excellent

Antoine

Liked: Staff & service, property conditions & facilities
Great for a one night stay. Very simple and basic. Came to town for the night for a concert. It was comfortable and pretty clean.
Stayed 1 night in May 2024
Response from Best Motel on 8 May 2024
Ms. Leveille,Thank you for staying with us here at Best Motel. We are pleased to hear that you enjoyed your stay your stay with us. Thank you for taking the time to leave us a review. We hope to have you back one day! Thank you and have a great day!

2/10 Terrible

David, Portland

Stayed 1 night in Apr 2024
Response from Best Motel on 8 May 2024
Mr. LeeThis is Best Motel, and we would like to first start off with an apology for any inconvenience that you have encountered during your stay with us. We at Best Motel are always looking for ways to improve the business and appreciate any feedback. Thank you and have a great day

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Small, basic, clean rooms at a great price. The manager, Jason, was especially friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Best Motel on 8 May 2024
Mr. Katz, Thank you for staying with us here at Best Motel! We are pleased to hear that you enjoyed your stay. It is our pleasure to have you stay with us. Thank you for taking the time to leave us a review! We hope you have an amazing day!

8/10 Good

Hitomi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean.
Stayed 1 night in Apr 2024
Response from Best Motel on 8 May 2024
Ms.Sakakibara,Thank you for choosing Best Motel, we would like to apologize for the inconvenience caused for not having the room you requested for with us available, but we are pleased that the room you had stayed in was clean and to your liking! Thank you for taking the time to review us! Have a great day!

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Motel surely takes the extra steps to make sure you have a great experience. They’re very keen to any red flags that come through the doors. The only thing is forgetting that we had two people in the room so they gave us one fact towel lol. Cool little spot for the price especially!
Stayed 3 nights in Apr 2024
Response from Best Motel on 8 May 2024
Mr. Martin, We first would like to thank you for staying with us here at Best Motel! We really appreciate you staying with us and giving us such kind feedback. We would also like to apologize for not giving the right number of towels in the rooms! We will work on details like this to make sure that all guest have all the amenities in the room! We hope to have you back and have a great day.

10/10 Excellent

Tomsly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with good price in Seattle
Stayed 3 nights in Apr 2024
Response from Best Motel on 4 May 2024
Tomsly,Thank you for staying with us Best Motel! We are so pleased to hear you enjoyed your stay. Seattle is pricy but we do our best to make sure that its budget friendly. Thank you again and we hope you have a wonderful day.

10/10 Excellent

Mark

Travelled with family
You will not find a better place for the price.
Stayed 1 night in Apr 2024
Response from Best Motel on 4 May 2024
Mark, Thank you for staying with us here at Best Motel! We are so pleased to know that you enjoyed your stay with us! We are not a 5-star hotel, but we do try our best to make sure that all guests are pleased with the price paid. Thank you for taking the time to review us! We hope you have a great day.

10/10 Excellent

Sandra, Las vegas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont be fooled by the area it was the best motel family owned and thats what i liked about it
Stayed 2 nights in Apr 2024
Response from Best Motel on 4 May 2024
Sandra, Thank you for staying with us here at Best Motel! We are pleased to hear that you enjoyed your stay! The area is a sight, but we do appreciate you staying with us. The motel is family owned and operated and we do our best to make sure that the rooms are cleaned and guest are pleased. Thank you again and we hope you have a great day.

8/10 Good

Henry

Liked: Staff & service, amenities
Good price compared to most other area lodging. Probably not safe to walk in the area at night. Excellent staff that I interacted with. Still not sure if I received the complete advertised discount on booking site. Well lit off street parking. Amenities as advertised with WiFi working very well. Will use this place for my next stay in the area. Great deal for the price
Stayed 2 nights in Apr 2024
Response from Best Motel on 4 May 2024
Henry, Thank you for staying with us at Best Motel! We are so very pleased to know that you enjoyed your stay with us. We are looking forward to seeing you again! Thank you and have a fantastic day.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Rhona, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, convenient and nice staff. Will definitely stay here again.
Stayed 4 nights in Apr 2024
Response from Best Motel on 20 Apr 2024
Ms.GestosoThank you for staying with us here at Best Motel! We are pleased to know that you had a great stay! We are more than happy to know that you will be back! Thank you for taking the time to review us and we hope to see you soon! Have an amazing day!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little worried with the 2 star rating, but the reviews were good and it was close to the hospital. We were in town for my wife to have surgery and the staff was very helpful and accommodating to our changing needs. They never made us feel like we were a burden, even when we had to ask for accomodations. They made a bad experience at the hospital much more bearable.
Stayed 1 night in Apr 2024
Response from Best Motel on 20 Apr 2024
Mr. Johnson, we here at Best Motel would like to thank you for staying with us not only once but twice! It was our pleasure to have accommodated you and your wife here. We are sorry to hear that the hospital had to push back the surgery date but we are always here and happy to have you stay with us again if you are every in need of a place to stay! We truly appreciate the time you took to review us. Thank you again and we hope you have a great day!

8/10 Good

Matt

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Best Motel on 20 Apr 2024
Mr. JohnsonThank you for staying with us here at Best Motel. We appreciate your business and time you took to rate your stay. If there is anything that you felt that we as an establishment could have done better, please let us know for we are alway looking for way to make us a better place for all guest. Thank you.

6/10 Okay

Eliza

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The motel itself is clean rooms are small but we basically just slept there. This was our first time staying in Seattle we came because my husband was attending a conference this Motel was far cheaper than hotels downtown parking was free wi-fi was free i guess some place charge for wi-fi?some hotels downtown were charging $49.99 a night for parking ! On top of the outrageous rates and there reviews were not that great this Motel has good rating and way cheaper the staff here are very friendly just the area a little sketchy at night but was ok lots restaurants around the area not very far from downtown 15 min? The conference was downtown so had to commute everyday for 4 days traffic was little busy but it was only bout 10-15 min drive. Overall was good stay would i stay here again yes i would good for the price very affordable!
Stayed 3 nights in Apr 2024
Response from Best Motel on 15 Apr 2024
Eliza, Thank you for staying with us here at Best Motel. We are pleased to know that you enjoyed your stay with us. Its not a great "welcome to Seattle" to some of the sketchy things that happen around the area at a certain time, but we are glad that our place was budget friendly to your need. We here at Best Motel will always put our best foot forward to please all our guest and we are pleased to have had you with us. We do hope to have you back with us again. Have a splendid day!

2/10 Terrible

Jude

Stayed 1 night in Apr 2024
Response from Best Motel on 8 May 2024
Mr. NdongiThis is Best Motel. We would like to apologize if you were unsatisfied with your stay. Our records show that you were not accommodated here, for whatever reason we apologize for the inconvenience. Thank you and have a great day.

8/10 Good

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed considering the price & location of the motel. The staff, service, room, motel propety was very well kept. The office personal made us feel welcomes & was concerned with our comfort. Security personal frequently seen on site, we felt our vehicles & property was secure. The city area was not the best but we never saw or felt any risks of personal danger.
Stayed 3 nights in Apr 2024
Response from Best Motel on 15 Apr 2024
Celia, thank you for staying with us here at Best Motel! We are so very pleased that you enjoyed your stay with us. We try to make all guest feel comfortable as possible. The city of Seattle has its perks and we here at Best would love for change in the area as well, but we hope that if you are in the area, you will come back and stay with us! Thank you for taking the time to review us and we hope that you have a great day!

6/10 Okay

TUYISHIME

Liked: Staff & service
Pretty chill for a one night stay
Stayed 1 night in Apr 2024
Response from Best Motel on 10 Apr 2024
Mr.Tuyishime,Thank you for staying at Best Motel! We are pleased to know that you had a good stay. If there is anything that you feel like we can improve on, please let us know for we are always open to hear what we can do to improve the establishment. We appreciate your time! We hope you have an amazing day.

4/10 Poor

Kevin, Santa Rosa

Stayed 1 night in Apr 2024
Response from Best Motel on 8 Apr 2024
Mr. LeeThank you for giving Best Motel a chance. We do apologize for the inconvenience that you may have experienced during your stay. Thank you for taking your time for the rating. We at Best will work harder to fulfill all guest needs. Thank you.

4/10 Poor

Kevin, Santa Rosa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Lack of everything
Stayed 1 night in Apr 2024
Response from Best Motel on 6 Apr 2024
Mr. LeeWe here at Best Motel would like to apologize for any inconvenience caused to you during your stay. All rooms are equipped with microwave and refrigerator, and we do have free HBO. It is unfortunate that we did not meet your standard, we wish you the best and have a great day.

8/10 Good

Arash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Best Motel on 6 Apr 2024
Thank you for staying with us here at Best Motel! We are pleased to hear that you enjoyed your stay. We appreciate the time you took to review us. If there is anything that you feel like can be improved, we are alway happy to hear for there is always room for improvements. Thank you again and we hope you have an amazing day.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good stay. Cheap but good place.
Stayed 1 night in Apr 2024
Response from Best Motel on 4 Apr 2024
Mr. Barrett,Thank you for staying with us here at Best Motel! We are pleased to hear that you enjoyed your stay with us. We appreciate your feedback and service and we hope you have an amazing day!

8/10 Good

Chui Ngor

Liked: Staff & service, property conditions & facilities
the staff is very helpful and kind. check in and check out is very smooth.
Stayed 4 nights in Mar 2024
Response from Best Motel on 2 Apr 2024
Guest, thank you for staying with us here at Best Motel! We are pleased to hear tthat you enjoyed your stay and check in and out was smooth! We appreciate your feedback and the time you took to review us. We hope to have you back one of these day! Have a great day!

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night, no issues. Staff was friendly. I was asked upon check out if they could quickly check my room so I could get my $100 deposit back. Although its different than I'm used to, i didn't have a problem with it. Room clean, comfortable bed, bath towels on the smaller side. Great affordable accommodation
Stayed 1 night in Mar 2024
Response from Best Motel on 29 Mar 2024
Christy,Thank you for staying with us here at Best Motel! We are so very pleased that you enjoyed your stay with us. We are sorry if it made you feel uncomfortable for us to have you wait while we check the room, it us just protocols and we hope you understand. We thank you for taking the time to review us! We hope to have you back one day! Have an amazing day!

8/10 Good

Atinder

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable
Stayed 1 night in Mar 2024
Response from Best Motel on 31 Mar 2024
Atinder Singh, Thank you for staying with us here at Best Motel! We are pleased to hear that you found our place cute. It is a small place but a gem you dont want to miss! Thank you taking the time to review us. We hope you have an amazing day!

10/10 Excellent

Anne

Stayed 1 night in Mar 2024
Response from Best Motel on 20 Apr 2024
Ms. Read, Thank you for staying with us here at Best Motel. We are pleased to hear that you had a 5/5 rate stay with us! If there is anything we could have done to make it better, please let us know. Thank you for taking the time to rate your stay and we hope you have a great day!

10/10 Excellent

Keshmira

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the property was quiet. I love the property management and staff. They were very hospitable and assuring.
Stayed 2 nights in Mar 2024
Response from Best Motel on 26 Mar 2024
Kesmira,Thank you for staying with us here at Best Motel! We are so pleased to know that you enjoyed your stay with us! We here at Best want to thank you for taking the time to review us! We hope you have a wonderful day!

2/10 Terrible

chad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe hotel but not the area- - The room had the stale hotel smell, nestled in on N. Aurora St., it was filthy in the area, the location has Security , which was good but — there were no towels in the room, I booked 2 days but had trouble breathing- something in the room was irritating my lungs whatever chemicals they clean with. I had to leave within hours of my stay and I was not refunded an extra day that I was not even present was no communication from the hotel. My advice is booked with the hotel with your CC card, going through Expedia, is not recommended.
Response from Best Motel on 27 Mar 2024
Mr. Chapelle, We here at Best Motel would first would like to deeply apologize for the inconvenience caused to you. This is not acceptable. We have management looking into this issue and will make sure we at Best Motel do a better job keeping the rooms smelling fresh for all guest, make sure that all amenities are in the room. We have initiated at refund for your stay and deposit. We are very sorry!

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable beds. Excellent service. Nice and clean facilities.
Stayed 3 nights in Mar 2024
Response from Best Motel on 26 Mar 2024
Casey, Thank you for staying with us here at Best Motel! We are so pleased to know that you enjoyed your stay with us! We would love to have you back and we hope you have an amazing rest of your day!

10/10 Excellent

Jacquie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great nice and friendly check in and check out was a breeze next time I’m in the area I would most definitely stay again.
Stayed 1 night in Mar 2024
Response from Best Motel on 26 Mar 2024
Jacquie,Thank you for staying with us here at Best Motel! We are so very pleased to know that you enjoyed your stay with us! We would love to have you back again! Thank you for taking the time to review us! We appreciate you and hope you have a great day!

10/10 Excellent

Katlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth and front desk guy was fun to talk too!
Stayed 1 night in Mar 2024
Response from Best Motel on 25 Mar 2024
Katlyn, thank you for staying here with us here at Best Motel! We are very pleased to know that you enjoyed your stay here. We here at Best do our best to make sure all customers are satisfied with our service and the rooms are up to par! We appreciate the time you took to review us! Thank you once again and we hope to have you back one day! Have a fantastic day!

4/10 Poor

Erin

Business traveller
Disliked: Cleanliness, staff & service, amenities
Write up said 'all fees and taxes included' but not informed that credit card fee would be charged. Not signifiant amount but daily rate was enough to have it encompass the charge. Also my room linens were not refreshedand trash not taken out. I needed ice following medical procedure and the ice machine was not available and no work around offered.
Stayed 2 nights in Mar 2024
Response from Best Motel on 21 Mar 2024
Erin, We first want to apologize for the inconvenience caused to you during your stay. The ice machine was not working at the time and was under maintenance. During check-in process we here at Best Motel make sure that all guests are informed about the transaction fee hence the reason we had brought up to you that there will be a fee, so you are aware and not charging it without you not knowing. We do apologize for this not being brought to your attention sooner. This has been brought to maintenance attention and we will work harder to make sure that all guests are getting the proper service while staying. Thank you and have a great day.

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly and will definitely be staying here again.
Stayed 1 night in Mar 2024
Response from Best Motel on 7 Mar 2024
Ashley, Thank you for staying with us here at Best Motel! We are so extremely happy that you enjoyed your stay with us. We hope to see you again soon! Thank you for taking your time to review us. We do greatly appreciate it! Thank you and have a fantastic day.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay with my family
Stayed 6 nights in Feb 2024
Response from Best Motel on 29 Feb 2024
Ashley,We here at Best Motel for staying with us. We are so pleased to know that you enjoyed your stay. Thank you for taking the time to review us. If there is a chance that you come again we would love to have you and your family back. Thank you again and we hope you have an fantastic day.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are very kind and always offer extra help
Stayed 1 night in Mar 2024
Response from Best Motel on 26 Mar 2024
JorgeThank you for staying with us here at Best Motel! We are so very pleased to know that you enjoyed your stay! We appreciate the time you took to review us! Management is always looking for ways to improve and will try to help as much as we can. Hope you have a great day!