Property amenity

Reviews of Holiday Inn Hotel & Suites Saskatoon Downtown, an IHG Hotel

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 52 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tara

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from LisaK on 13 May 2024
Thanks for the 4 star review Tara - we hope to see you again!

10/10 Excellent

Thelma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendly staff
Stayed 2 nights in May 2024
Response from LisaK on 7 May 2024
Thanks Thelma! We appreciate the review!

10/10 Excellent

Barry, Port Colborne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect property for attending TCU Place
Stayed 1 night in May 2024
Response from LisaK on 7 May 2024
We're glad you enjoyed your stay! Thank you for the 5 out of 5 review!

10/10 Excellent

Jon

Stayed 2 nights in Apr 2024
Response from Bridget G on 1 May 2024
Thanks Jon for your great review! Look forward to seeing you again soon.

10/10 Excellent

Lanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking fees 👎
Stayed 2 nights in Apr 2024
Response from Bridget G on 29 Apr 2024
Thanks for the review Lanette! Appreciate your feedback.

10/10 Excellent

Gineen

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice, clean hospitable
Stayed 1 night in Apr 2024
Response from Bridget G on 29 Apr 2024
Thanks for the great review Gineen! Look forward to seeing you again soon.

8/10 Good

Paula, Campbell River

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for TCU events, easy to get too. Only complaint the parking stalls are too small, several people use 2 spots because they can't park or the vehicle is too wide.
Stayed 2 nights in Apr 2024
Response from LisaK on 22 Apr 2024
Thanks for the 4 out of 5 review Paula!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lisa K on 21 Apr 2024
Thanks for the 5 star review Debra! We're glad you enjoyed your time with us!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lisa K on 21 Apr 2024
Thank you for the 5 star review Shannon! We're glad you enjoyed your stay!

8/10 Good

Christopher Jr

Liked: Cleanliness, amenities
The front desk is not friendly but the facility is great
Stayed 3 nights in Apr 2024
Response from LisaK on 11 Apr 2024
Thanks for the 4/5 review, if you'd like to follow up on your issues with the front desk please feel free to reach out to us

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from LisaK on 8 Apr 2024
Thanks Robert for the 5 star review, we're glad you enjoyed your stay!

4/10 Poor

Calista

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LisaK on 8 Apr 2024
Hi Calista, it looks like you didn't enjoy your stay. There are no notes on property regarding any issues, if you'd like to follow up on where we missed the mark please reach out to us.

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unfriendly staff
Stayed 1 night in Apr 2024
Response from LisaK on 4 Apr 2024
Thanks Kara for the 5 star review. If you'd like to follow up on the issues with staff please contact the hotel

8/10 Good

savannah

Liked: Cleanliness, staff & service, property conditions & facilities
The parking in the garage was a little tight and spaces were taken up by big trucks, no room for small vehicles
Stayed 1 night in Mar 2024
Response from LisaK on 1 Apr 2024
Thank you Savannah for your review

10/10 Excellent

Taleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LisaK on 7 May 2024
Thanks Taleen for the 5 star review! We're glad you enjoyed your stay

6/10 Okay

HEATHER

The elevators were very old and slow with carpets that needed to be replaced. Our shower drain didn’t drain. The breakfast service was disappointing
Stayed 2 nights in Mar 2024
Response from LisaK on 1 Apr 2024
Hi Heather,I'm sorry that you didn't enjoy your stay. If you choose to stay again I hope we can have a second chance for a first impression

10/10 Excellent

Garry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to where we were going to a tribute band concert. we were able to leave our car in the parking provided by the hotel. Breakfast was very good with a lot of diferent choices.
Stayed 1 night in Mar 2024
Response from LisaK on 1 Apr 2024
Thanks Garry for the five star review! I hope you enjoyed your concert!

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a medical appointment close by and it was handy to be able to walk there. Staff was friendly and hotel was nice and quiet.
Stayed 1 night in Mar 2024
Response from LisaK on 26 Mar 2024
Thanks for the 5 star review Lesley, I'm glad you were able to stay with us and be close to your appointments!

2/10 Terrible

Shannon

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
They locked me out of my room, took more than all my money and called it an eviction when i hadnt even gone in the room.
Stayed 1 night in Mar 2024
Response from LisaK on 25 Mar 2024
As per our smoking policy the fine is 500 for smoking in a room, which guests were found to be doing. This is cause for instant eviction, there is no refund in the case of an eviction based on hotel policies.

10/10 Excellent

HEND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa K on 24 Mar 2024
Thanks HEND for the 5 star review! Glad you enjoyed your stay :)

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attending cheer provincials, location and comfort were key and this hotel met our needs.
Stayed 1 night in Mar 2024
Response from LisaK on 18 Mar 2024
Thanks for the review Erin - we hope you had an excellent time at the cheer competition!

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms
Stayed 1 night in Mar 2024
Response from LisaK on 18 Mar 2024
Thank you for 5 stars Laurie!

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in, clean rooms and friendly staff
Stayed 1 night in Mar 2024
Response from LisaK on 18 Mar 2024
Thanks for the 5 star review Kristie! We're glad you enjoyed your stay!

6/10 Okay

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities
Had to pay for city parking. Parkade is too small for larger vehicles
Stayed 1 night in Mar 2024
Response from LisaK on 11 Mar 2024
Hi Kennedy, all the downtown area is paid parking. Our clearance for indoor parking is 6'6, which is quite standard. I'm sorry you were not able to fit in the indoor parking.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the property. The record breaking snowstorm limited transportation and accessibility to going just about anywhere. It was not the hotel's fault. They were very helpful in getting me to the airport the day after the storm.
Stayed 3 nights in Mar 2024
Response from LisaK on 5 Mar 2024
Thanks for the 5 star review Diana! That snow storm sure was an obstacle for the entire city, thank you for your understanding.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LisaK on 5 Mar 2024
Thank you Courtney for the 5 star review! We're glad you enjoyed your stay!

10/10 Excellent

Daniel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heated parking garage was great as it was a blizzard outside!!
Stayed 1 night in Feb 2024
Response from Lisa K on 2 Mar 2024
Thanks for the 5 star review Daniel! The indoor parking is definitely nice when it's a stormy winter day. It's also a bonus in the summer when it's really hot out :)

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love how it has indoor parking makes me feel comfortable and I love how clean the room is and the bed are amazing
Stayed 1 night in Feb 2024
Response from Bridget G on 28 Feb 2024
Thank you Patrick for the amazing 5 out of 5 review! It si great to hear how much you enjoyed your stay with us and appreciate you taking the time to review it. Hope to see you again soon.

6/10 Okay

Jacqueline

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are great. Only complaint would be about the pool and hot tub. Both weren’t very clean and looked like they could use some upgrading
Stayed 1 night in Feb 2024
Response from Bridget G on 28 Feb 2024
Thank you Jacqueline for your review and we have noted your feedback in regard to our pool and hot tub. Hope you had a safe journey on from us.

8/10 Good

Pat

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Bridget G on 28 Feb 2024
Thank you Pat for your 4 out of 5 review! We hope to see you again soon.

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Inside parking was necessary. Would not be safe to leave vehicle outside.
Stayed 2 nights in Feb 2024
Response from Bridget G on 23 Feb 2024
Thank you Daniel for your review! We appreciate you taking the time to write about your expereince and hope you had a safe journey on from us.

10/10 Excellent

Benjamine

Stayed 2 nights in Feb 2024
Response from LisaK on 20 Mar 2024
Thanks Benjamine for the 5 star review! We're glad you enjoyed your stay with us :D

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay, so close to downtown amenities (shopping, dining), the only downside was the size of the hot tub.
Stayed 1 night in Feb 2024
Response from Bridget G on 19 Feb 2024
Dear Denise,Thanks for the 5 out of 5 review! Appreciate you taking the time to give your feedback and look forward to seeing you again soon.

8/10 Good

Regan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bridget G on 19 Feb 2024
Thank you Regan for your review! Look forward to seeing you again soon.

4/10 Poor

Darron

Stayed 1 night in Jan 2024
Response from Bridget G on 12 Feb 2024
Hi Darron,We are sorry to hear your stay was not enjoyable.I hope you will give us a another chance to provide a better expereince next time.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice pool area. Restaurant and bar are excellent.
Stayed 2 nights in Feb 2024
Response from Bridget G on 8 Feb 2024
Appreciate the amazing 5 out of 5 review! Is wonderful to hear you were able to enjoy all our offerings and amenities. Look forward to seeing you again soon.

10/10 Excellent

Richard

Stayed 1 night in Feb 2024
Response from Bridget G on 8 Feb 2024
Thanks Richard for your 10 out of 10 review! Hope to see you again soon.

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hot tub was slimy, otherwise overall an ok experience.
Stayed 1 night in Feb 2024
Response from Bridget G on 5 Feb 2024
Hi Jessica, thanks for the review and feedback, we will pass on your comments to our maintenance team. Look forward to seeing you again soon.

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bridget G on 7 Feb 2024
Thank you Hazel for the 5 out of 5 review! We look forward to seeing you again soon.

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jan 2024
Response from Bridget G on 5 Feb 2024
Thanks Kayla for the 5 out of 5 review! Appreciate your feedback and hope you had a safe trip on from us.

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff
Stayed 1 night in Feb 2024
Response from Bridget G on 5 Feb 2024
Thank you Adam for your 5 out of 5 review! We appreciate it and look forward to seeing you again soon.

10/10 Excellent

Charity

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance for shopping and the event we attended. Easy to book, pay,and check in. Restaurant on property an awesome bonus
Stayed 1 night in Feb 2024
Response from Bridget G on 5 Feb 2024
Thank you Charity for the 5 out of 5 review! It's great to hear how much you enjoyed your stay with us and look forward to seeing you again soon.

8/10 Good

Roger

Stayed 1 night in Feb 2024
Response from Bridget G on 5 Feb 2024
Thanks Roger for your 8 out of 10 review! Look forward to seeing you again soon.

2/10 Terrible

Gilles, Melfort

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Found the bathroom was not cleaned. Was offered free on site parking to compensate.
Stayed 1 night in Jan 2024
Response from Management on 2 Feb 2024
We are very sorry that we were not up to our normal high standards, we have taken steps to ensure this will never happen again.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, room comfort
mixed reviews
The bed was great, the choice of soft or firm pillows is nice. The blackout curtains were beautiful. The shower & sink did not drain well at all but I hope that's fixed by now. The restaurant and bar were not so nice, and not so clean. Breakfast was not included. So it was a very nice place to sleep, the rest could use some improvement.
Stayed 1 night in Jan 2024
Response from Management on 30 Jan 2024
Hello Jeff, we appreciate the review. We understand breakfast can be an important part of your stay, for future reference our Holiday Inn Express hotels all offer a complimentary breakfast included in the rate.

10/10 Excellent

Norm

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Management on 2 Feb 2024
Thank you

8/10 Good

Jeanette

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Management on 30 Jan 2024
Thank you

8/10 Good

Linda

Stayed 2 nights in Jan 2024
Response from Bridget G on 24 Jan 2024
Thanks Linda for your review! We look forward to seeing you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t like that we had to pay for parking over and above our room rate. That seems like a gouge. Also, the paid breakfast didn’t include juice. It was only one drink, and we selected coffee. Just thought that was pretty cheap of the hotel.
Stayed 2 nights in Jan 2024
Response from Bridget G on 24 Jan 2024
Thank you for your feedback and am sorry you found some of our services disappointing. Our undercover heated parking is priced based on our downtown location and is competitive with surrounding parking options. We have passed on your comments to our team. Hope you had a safe journey on from us.

10/10 Excellent

Regan

Stayed 1 night in Jan 2024
Response from Bridget G on 24 Jan 2024
Thanks Regan for your 10 out of 10 review! We look forward to seeing you again soon.