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Reviews of The Saratoga Hilton

3 out of 5
The Saratoga Hilton
534 Broadway, Saratoga Springs, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 482 out of 1002 reviews" "
Rating 8 - Good. 309 out of 1002 reviews" "
Rating 6 - Okay. 121 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024

6/10 Okay

Elizabeth

Travelled with family
No so great but good location.
Stayed 1 night in May 2024
Response from Sarah M. on 17 May 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve the operation of the hotel.

10/10 Excellent

Farzaneh

Stayed 1 night in May 2024
Response from Sarah M. on 17 May 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and big.
Stayed 1 night in May 2024
Response from Sarah M. on 17 May 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

4/10 Poor

Brenda

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Ordered room service and they never delivered it.
Stayed 1 night in May 2024
Response from Sarah M. on 17 May 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve the operation of the hotel.

10/10 Excellent

Kyra

Stayed 1 night in Apr 2024

6/10 Okay

shirin

Travelled with family
Great location but definitely a bit of a conference hotel with high traffic in lobby and conference areas. not much atmosphere. Windows do not open in the rooms. Not at all. We had a stuffy room with an odd smell. Not possible to air out.
Stayed 2 nights in Apr 2024
Response from Sarah M. on 30 Apr 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve the operation of the hotel.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sarah M. on 30 Apr 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent courteous front desk staff. And they texted me to make sure everything is ok which is was appreciated
Stayed 1 night in Apr 2024
Response from Sarah M. on 24 Apr 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

4/10 Poor

Lee

Liked: Staff & service
Disliked: Property conditions & facilities
Property was falling apart. A lot of areas could use some attention. Staff was nice
Stayed 3 nights in Apr 2024
Response from Sarah M. on 24 Apr 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve the operation of the hotel.

8/10 Good

Laura

Stayed 1 night in Apr 2024
Response from Sarah M. on 17 May 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve the operation of the hotel.

8/10 Good

Jill

Stayed 2 nights in Apr 2024
Response from Sarah M. on 12 Apr 2024
Thank you for sharing your experience with us. We appreciate your input.

6/10 Okay

Mary

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is in a great location. The staff is friendly, The room was adequate. The hotel itself, however, is in desperate need of a facelift. It looks as though its heyday was in 1978. But the worst part about it was the breakfast in the hotel Cafe Bistro. The fried eggs weren't done. The potatoes tasted like dust, and the bacon was limp and lousy. I couldn't eat it. And for the two of us (my husband and me), it cost $45.
Stayed 1 night in Apr 2024
Response from Sarah M. on 11 Apr 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve the operation of the hotel.

10/10 Excellent

Helene, Plattekill

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I had a meeting in this hotel. It was very convenient to get to shopping and dining. Many rooms for the meetings. Bathrooms were clean and ample. Food service was excellent. Staff was super nice and accomodating.
Stayed 2 nights in Apr 2024
Response from Sarah M. on 11 Apr 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to shops and restaurants in Saratoga, short drive to Saratoga Springs Spa Park.
Stayed 2 nights in Apr 2024
Response from Sarah M. on 11 Apr 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

Karin Lorelei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Apr 2024
Response from Sarah M. on 11 Apr 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from Sarah M. on 11 Apr 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2024
Response from Sarah M. on 11 Apr 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

Farzaneh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sarah M. on 11 Apr 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah M. on 1 Apr 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

Andre

Stayed 1 night in Mar 2024
Response from Sarah M. on 24 Apr 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah M. on 1 Apr 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sarah M. on 19 Mar 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

Reginald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Feb 2024
Response from Sarah M. on 19 Mar 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 1 night in Mar 2024
Response from Sarah M. on 19 Mar 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

2/10 Terrible

Stacey

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Extremely thin walls. Loud parties in multiple rooms. Doors slamming, people screaming in hallways, people having loud sex. I called the front desk three times & no change. Sink drips and I took a shower in ankle deep water. Unacceptable!
Response from Sarah M. on 19 Mar 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve the operation of the hotel.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall. Clean and well appointed.
Stayed 1 night in Feb 2024
Response from Sarah M. on 26 Feb 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

6/10 Okay

Kristi

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Location was great. Late night food wasn’t bad. Staff friendly. As for the room….liked that it had microwave and fridge and updated shower. But. The shower drain was slow and the water pooled almost overflowing. There wasn’t really anywhere to hang towels. We had a missing wall mirror across from closet. The carpeting could’ve been cleaned better- there were white crusty globs in a couple spots and red stain in another area. The pool was quite cold for an indoor pool.
Stayed 2 nights in Feb 2024
Response from Sarah M. on 26 Feb 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve the operation of the hotel.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walk to great shops and restaurants. Great bar inside hotel.
Stayed 1 night in Dec 2023
Response from Sarah M. on 19 Mar 2024
Thank you for your feedback. We appreciate you taking the time and we hope to see you again soon!.

10/10 Excellent

Jeanette, Albany

Business traveller
Liked: Cleanliness, property conditions & facilities
Room and accommodations were comfortable but the restaurant wasn’t open for lunch. Since I stayed in February it was too cold to go out. I had to use DoorDash.
Stayed 1 night in Feb 2024
Response from Sarah M. on 26 Feb 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sarah M. on 26 Feb 2024
.Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024
Response from Sarah M. on 28 Mar 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

6/10 Okay

Jessica

Stayed 1 night in Jan 2024
Response from as on 16 Jan 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve the operation of the hotel.

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from as on 16 Jan 2024
Thank you !

10/10 Excellent

Donna

Liked: Staff & service
Not worth the price
To start, the staff was excellent (except for one person I'll explain in a minute)--very friendly and attentive. We had breakfast at the Bistro (great staff but overpriced mediocre food agreed upon by my entire party--we would have been better off going to a local diner). Then we got to our room, opened the door to encounter a musty smelling room with VERY little extras--no water bottles or tea or types of sweeteners for our tiny coffee cups. The view of the air conditioner units didn't help either. Yes, these are minor complaints, but for $368 a night, I expected more. The most annoying part was in the morning, I went to the lobby for a real coffee which cost $3 (again, I've been to much-less expensive hotels, and there was always free coffee in the morning). I finished it there, and before I went back to my room, I went to refill my paper cup, and the woman at the check in desk asked me what my room number was (with the intent to charge me), and I said, 'Oh, I'm just refilling the coffee cup I already bought.' And she coldly responded, 'It's still $3 a cup.' SERIOUSLY?!?!?!? I handed her cash without a word or smile, but I should have just left the cup on the counter. This hotel was NOT worth the price I paid, and I would not recommend it.
Stayed 1 night in Dec 2023
Response from Sarah M. on 11 Apr 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve the operation of the hotel.

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel in a great location. Staff was friendly.
Stayed 1 night in Dec 2023
Response from Sarah M. on 11 Apr 2024
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

Roger

Stayed 1 night in Dec 2023
Response from as on 16 Jan 2024
Thank you !

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a place to stay that’s comfortable and walking distance to most everything, this is the place.
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
What to work on
I was a little disappointed. Overall, the room was nice. However, the bathroom needed some TLC along with some maintenance issues. The handle to the door of the patio only had one screw and it was loose. The bathroom didn't have a functioning exhaust fan. When the mirror all steamed up, I took a wash cloth to wipe it down. There was a ton of dust on the top of the mirror frame and the glass was all dirty. The shower curtain rod was just straight instead of one of the curved ones, so it felt very tiny. Also, there was no way to just turn on the fan in the HVAC unit. We had a street side room and I would have liked to drown out some of the road noise.
Stayed 1 night in Dec 2023
Response from Sarah M. on 11 Apr 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve the operation of the hotel.

6/10 Okay

Wendell

Travelled with partner
Disliked: Staff & service, amenities
Nice, but obviously had its days in the past. Very poorly staffed and maintained—with dirty blankets covering the elevator walls.
Stayed 2 nights in Nov 2023
Response from Sarah M. on 11 Apr 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve the operation of the hotel.

10/10 Excellent

jessica

Stayed 1 night in Nov 2023

6/10 Okay

Aekyung

Liked: Staff & service
So far so good
Stayed 1 night in Nov 2023
Response from Sarah M. on 11 Apr 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve the operation of the hotel.

8/10 Good

Prudence

Stayed 1 night in Nov 2023
Response from Sarah M. on 11 Apr 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve the operation of the hotel.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! Close to everything and super clean!
Stayed 2 nights in Nov 2023
Response from Sarah M. on 24 Nov 2023
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful when we had questions. The hotel was clean & quiet. Location was great as well.
Stayed 2 nights in Nov 2023
Response from Sarah M. on 24 Nov 2023
Thank you for taking the time to share your experience about your recent stay. We hope to see you again soon!

6/10 Okay

Aileen

Travelled with family
Disliked: Amenities
the hotel could use some updates and refreshers
Stayed 1 night in Nov 2023
Response from Sarah M. on 24 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We hope you will consider staying with us in the future.

8/10 Good

Michael

Stayed 2 nights in Nov 2023
Response from Sarah M. on 11 Apr 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve the operation of the hotel.

10/10 Excellent

Aaron

Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to downtown, walkable, not cheap but quiet.
Stayed 1 night in Oct 2023
Response from Sarah M. on 6 Nov 2023
We are delighted you enjoyed your time in Saratoga. Please come back and visit again. Thank you for staying with us.