Suite, 1 Queen Bed, Non Smoking (Efficiency) | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Reviews of The Hotel Saratoga, Ascend Hotel Collection

2.5 out of 5
The Hotel Saratoga, Ascend Hotel Collection
3291 S Broadway, Saratoga Springs, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 469 out of 1002 reviews" "
Rating 8 - Good. 312 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 61 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rookmani

Travelled with family
Liked: Cleanliness, amenities
Everything
Stayed 1 night in May 2024
Response from Deonna M on 29 May 2024
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you loved everything about your stay with us. Providing exceptional experiences is what we strive for, and knowing that we hit the mark means the world to us. We look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Jillian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Deonna M on 25 May 2024
Great to hear! A perfect score is always a wonderful endorsement. It sounds like your experience was top-notch. If there's anything else you'd like to share about your stay or if you have any questions, feel free to let me know!

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully remodeled with excellent staff!!
Stayed 1 night in May 2024
Response from Deonna M on 25 May 2024
It sounds like you had a fantastic experience! A beautifully remodeled space combined with excellent staff can truly make a stay memorable. Whether it's a hotel, restaurant, or any hospitality venue, those factors can make all the difference. What specifically stood out to you about the remodel and the staff?

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Deonna M on 25 May 2024
A rating of 4 out of 5 still suggests a very positive experience, but perhaps with some minor areas for improvement. Is there anything specific that could have been better to earn that perfect score? Your feedback can be valuable for the establishment to continue providing excellent service.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joe Cilione, Leadership Team on 4 May 2024
Thank you so much for sharing your feedback! We look forward to hosting you again on future travels to Saratoga Springs!

10/10 Excellent

Brian

Stayed 1 night in Apr 2024
Response from Deonna M on 25 May 2024
That's wonderful to hear! A perfect score indicates that you were completely satisfied with your experience. It's always great when everything aligns perfectly during a stay. If you have any more details to share or if there's anything else you'd like to discuss, feel free to let me know!

6/10 Okay

Natalia, Rutherford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was pretty noisy because our room was right next to the back entrance and stairs, so we could hear people coming and going.
Stayed 2 nights in Apr 2024
Response from Joe Cilione, Leadership Team on 4 May 2024
Thank you for your comments! We appreciate your genuine feedback!

10/10 Excellent

Marion Nathan

Travelled with partner
Nice and quiet!
Stayed 1 night in Apr 2024
Response from Deonna M on 25 May 2024
Thank you for confirming! It sounds like you had a fantastic experience, rating it a perfect 5 out of 5. Your feedback is greatly appreciated!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great here.
Stayed 1 night in Apr 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey! We are so glad to hear you enjoyed your stay, we look forward to hosting you again soon!

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jess on 24 Apr 2024
Deborah, Thank you for the 5 star rating of The Hotel Saratoga! Your feedback is greatly appreciated, we look forward to hosting you again soon!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet and very clean, staff welcoming.
Stayed 1 night in Apr 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated, our staff strives to create a clean welcoming environment and hope to host you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Deonna M on 25 May 2024
That's fantastic to hear! A perfect 5 out of 5 rating suggests that you were completely satisfied with your experience. It sounds like you had a wonderful time at the beautifully remodeled venue with excellent staff.

10/10 Excellent

Gina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, well stocked. Very friendly, comfortable! Receptionist was lovely & helpful. She also was the cook & made me the best turkey club sandwich I ever had!
Stayed 1 night in Apr 2024
Response from Deonna M on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Deonna M on 25 May 2024
Thank you for sharing your rating. A 3 out of 5 indicates that there may have been some room for improvement in your experience. Is there anything in particular that you think could have been better? Your feedback can provide valuable insights for the venue to enhance their services for future guests.

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Deonna on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

4/10 Poor

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service
Newly renovated and spacious. The hot water didn't work but the host let me use a shower in another room.
Stayed 1 night in Apr 2024
Response from Dawn p on 24 Apr 2024
Thank you for taking the time to complete our survey, We are glad to hear that our host was able to find a solution that worked for you!

10/10 Excellent

Lori

Liked: Cleanliness, amenities
Clean and spacious. Close to downtown, but not walkable.
Stayed 2 nights in Mar 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
The lady running the breakfast room was beyond nice. Everything was perfect with numerous items to choose from.
Stayed 1 night in Mar 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Excellent

Katie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean and nice hotel with friendly staff. Fitness center was alright. The free breakfast was fantastic.
Stayed 2 nights in Mar 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Excellent

Kayka

Travelled with partner
Liked: Property conditions & facilities
What a wonderful place to stay! I will be going back
Stayed 2 nights in Mar 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

4/10 Poor

Pei-Yu

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were lots of cockroach bodies everywhere in the lobby. And the carpet looked like it had never been cleaned since the hotel was built. The room smelt like ashes. I gave two stars for kind staff but I’ll definitely not return to this place.
Stayed 1 night in Mar 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey. I was unable to find a reservation under the name "Pei-Yu". Please contact the hotel directly to address any concerns.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, very clean. A quiet property with convenient parking. Cleaning staff had neglected to leave soap, shampoo, etc in the bathroom. Some parts of the facility were under renovation (exercise room).
Stayed 1 night in Mar 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a little bit pricey but it's worth!
Stayed 1 night in Mar 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Excellent

Lizette

Stayed 2 nights in Mar 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

4/10 Poor

Sherida

Disliked: Cleanliness, property conditions & facilities
I don’t generally post negative reviews but traveling with a family of 4, I booked this property specifically because it could accommodate us comfortably. Had booked king room with a kitchenette and a pull out couch. I called twice to confirm the room. After checking in and arriving at the room, I was informed the room type was not available. No pull out couch or kitchenette. I had to seek persistently seek out bedding, towels. There were sticky traps in the room and we had an encounter with a cockroach. On the 3rd day we requested the room to be cleaned. That only consisted of taking out bathroom trash and taking but not replenishing bath towels! In the end we were given pool towels. On the plus side, staff are friendly, apologetic but not amply staffed to support guest needs with housekeeping.
Stayed 3 nights in Mar 2024
Response from Deonna on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Excellent

Sandra

Very nice staff.
Stayed 1 night in Mar 2024
Response from Deonna on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was working in the area and found this hotel. It was very convenient to locks restaurants and my job site. While staying there I had a family issue and had people calling but I wasn’t at the hotel. My phone was dead and since I was at the casino i lost track of time. When I got back to the hotel I was informed by Zachery that I had many phone calls and that I should check in with my family. Some of my relatives don’t speak English so Zachery took the multiple messages and made sure I was able to call them back. Good news, my niece was born healthy, 8lbs 7oz. Also great buffet breakfast!
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey! We are so happy to hear about the birth of your beautiful niece! We look forward to hosting you and your family again soon!

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I would definitely stay again. Only dislike was the suites being very close to the road and the noise from passing vehicles.
Stayed 2 nights in Mar 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Every quite and clean
Stayed 1 night in Mar 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated! We look forward to hosting you again!

2/10 Terrible

Payal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was virtual check in and just not clean
Stayed 1 night in Feb 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey, your feedback is greatly appreciated!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I’ve stayed at for the price. Amazing staff and extremely professional and helpful. Highly recommend this hotel.
Stayed 1 night in Feb 2024
Response from Jess on 24 Apr 2024
Thank you for your kind words! Our staff strives to create a professional and safe environment for all of our guests! We look forward to hosting you again soon!

8/10 Good

brandon

Stayed 1 night in Feb 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey, Your feedback is greatly appreciated! We hope that when your in the area again, you'll stop in to try our amazing food at our Spa City Bistro!

10/10 Excellent

Kelley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jess was AMAZING
Stayed 2 nights in Feb 2024
Response from Jess on 24 Apr 2024
Kelley, You were an absolute pleasure to host! I look forward to seeing you again soon!

6/10 Okay

Lwiindi

Liked: Cleanliness, staff & service
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jess on 25 Feb 2024
We're grateful for your valuable feedback and appreciate you taking the time to share your thoughts with us. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We strive to provide the best possible experience for our guests, and your input helps us achieve that goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

8/10 Good

Frank, Montreal

Stayed 1 night in Feb 2024
Response from Jess on 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

2/10 Terrible

Laura

Travelled with partner
Disliked: Amenities
No real human waiting 5 minutes for keys to print holding 100 dollars for dogs or damages get real
Stayed 1 night in Feb 2024
Response from Jess on 25 Feb 2024
We're truly sorry for any inconvenience or frustration you experienced during your check-in process. Your feedback is invaluable, and we apologize for not meeting your expectations in terms of efficiency and transparency regarding our policies. Rest assured, we take your concerns seriously, and we'll use them to improve our service moving forward. If there's anything else we can do to enhance your stay or address any remaining issues, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to restore your confidence in our hotel.

10/10 Excellent

Steven, New Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Computer kiosk remote front desk staff for check-in was off-putting, but after that everything was new, modern, clean, comfortable and excellent
Stayed 1 night in Feb 2024
Response from Jess on 25 Feb 2024
Thank you for sharing your experience with us! We're thrilled to hear that you found our hotel to be new, modern, clean, comfortable, and excellent overall. We apologize if the computer kiosk check-in process was off-putting for you. We understand that technology may not be everyone's preferred method, and we appreciate your feedback on this aspect of your stay. Your comments will help us continually improve our services to ensure that all guests have a seamless and enjoyable experience from start to finish. We hope to welcome you back again soon for another fantastic stay!

6/10 Okay

Kimberley

Travelled with family
Stayed 2 nights in Feb 2024
Response from Jess on 25 Feb 2024
We're grateful for your valuable feedback and appreciate you taking the time to share your thoughts with us. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We strive to provide the best possible experience for our guests, and your input helps us achieve that goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely hate checking in with a machine. I want a live person. Sometimes hard to hear the person in that thing they call what? Efficient, cost effective? Not the customer service I'm used to, and I travel quite a lot.
Stayed 1 night in Feb 2024
Response from Jess on 25 Feb 2024
We truly appreciate your feedback and understand your preference for a more personalized check-in experience. We apologize for any inconvenience the self-service kiosk may have caused you. While we strive for efficiency and cost-effectiveness, we also recognize the importance of providing exceptional customer service. Your comments will be shared with our team as we continually evaluate and improve our check-in processes to better meet the needs and preferences of our guests. Should you choose to stay with us again, please don't hesitate to let us know how we can make your experience more enjoyable. Your satisfaction is our priority, and we value your loyalty as a frequent traveler.

8/10 Good

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for what it is.
Nice clean hotel for overnight.
Stayed 1 night in Feb 2024
Response from Jess on 25 Feb 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a nice and clean option for your overnight stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're glad we could meet your expectations. If your travels bring you back to the area, we'd love to welcome you for another enjoyable stay. Safe travels!

8/10 Good

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Jess on 25 Feb 2024
We're grateful for your valuable feedback and appreciate you taking the time to share your thoughts with us. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We strive to provide the best possible experience for our guests, and your input helps us achieve that goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location..free parking..attractive and roomy rooms. Close to town..5 minutes. Second time i have stayed here..would stay again.
Stayed 1 night in Feb 2024
Response from Jess on 25 Feb 2024
We're thrilled to hear that you had such a positive experience during your stay with us! It's fantastic to know that you enjoyed our great location, free parking, attractive and spacious rooms, and proximity to town. We're honored that you chose to stay with us again and that you would consider returning in the future. Thank you for your loyalty, and we look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jess on 25 Feb 2024
We're grateful for your valuable feedback and appreciate you taking the time to share your thoughts with us. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We strive to provide the best possible experience for our guests, and your input helps us achieve that goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saratoga Springs for our nephew!
We arrived a little early and the front desk woman (Jess) was and is amazing. She promptly checked us in and even advised us of all the things going on in town and made us feel sooooo welcomed. She even signed us up for the rewards program. We are going to be staying here from now on!!!!!
Stayed 1 night in Feb 2024
Response from Jess on 25 Feb 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that Jess provided you with exceptional service and made you feel welcomed from the moment you arrived. It's fantastic to know that she went above and beyond to ensure you were informed about local activities and even signed you up for our rewards program. We're truly grateful for your loyalty and are honored to become your go-to choice for accommodation. We'll be sure to pass along your kind words to Jess, and we look forward to welcoming you back for many more enjoyable stays in the future!

8/10 Good

WILLIAM

Liked: Cleanliness, property conditions & facilities
New, clean, good value Just outside Saratoga springs ny
Stayed 1 night in Feb 2024
Response from Jess on 11 Feb 2024
Thank you for your feedback! Were delighted to hear that you enjoyed your stay. We strive to provide a comfortable stay for our guests. We hope you had a wonderful time exploring the Saratoga Springs area and that you'll choose to stay with us again in the future. Safe travels

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff was nice and place was immaculate. However, the pillows were the worst of any hotel we have stayed at in the past three years. Extremely large and lumpy. I would have preferred one nice pillow to four dreadful pillows.More over, the property could only invite.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very kind and accommodating - thank you so much!
Stayed 4 nights in Jan 2024
Response from Jess on 25 Feb 2024
You're very welcome! It's wonderful to hear that our team was able to provide you with kind and accommodating service during your stay. We truly appreciate your recognition and thank you for choosing our hotel. Should your travels bring you back this way, we'll be here to welcome you with open arms. Safe travels and we hope to see you again soon!