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Reviews of Europe Hotel

5 out of 5
Europe Hotel
Vladislava Skarica 5, Sarajevo

Reviews

8.0

Very good

Rating 10 - Excellent. 109 out of 288 reviews" "
Rating 8 - Good. 106 out of 288 reviews" "
Rating 6 - Okay. 43 out of 288 reviews" "
Rating 4 - Poor. 19 out of 288 reviews" "
Rating 2 - Terrible. 11 out of 288 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Muharem

Travelled with family and small children
Ok
Stayed 1 night in May 2024

8/10 Good

0lga

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice. Everyone was very helpful excep the the man at the check out who was grumpy he didn't not make a attempt to help me with
Stayed 1 night in Mar 2024

10/10 Excellent

Sahin, Morton Grove

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Nice people Decent room
Stayed 2 nights in Mar 2024

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Sanela on 14 Feb 2024
Dear Dan,Thank you for visiting our hotel .

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
It felt like old Europe n modern combined. The staff was great n very helpful.
Stayed 1 night in Nov 2023

4/10 Poor

Seka

Stayed 1 night in Sep 2023

6/10 Okay

Enes, Des Moines

Travelled with family
Liked: Staff & service
Hotel facility need upgrades. Beds were not comfortable, having issue closing the door.
Stayed 3 nights in Aug 2023

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Aug 2023

10/10 Excellent

Muamera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in 2 rooms as a group of 5 with a small child. Great staff and facilities. Highly recommend.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

6/10 Okay

Irman

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great location, hotel is outdated and needs major upgrades.
Stayed 2 nights in Aug 2023

4/10 Poor

Wayne, Minneapolis

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The lobby is boring and unwelcoming looking. The elevator is hard to see tucked in a corner and recessed. The reception desk looks like something for an office, low to the floor were employees sit at the desk. The desk has no interesting design. The colors/wood paneling are dark and depressing and are found throughout the room hallways which are extremely dimly lighted. The connected Becka Kafana Viennese cafe is beautiful, has good food, including pastries, coffee and service and prices are low, but is generally empty. I guess it's too traditional and upscale looking for people. The outdoor dining area is very large, pleasant and casual and looks at the ruins of a wall and the old shopping gallery building. It has a very limited evening menu so I went to the cafe.
Stayed 3 nights in Jul 2023

4/10 Poor

Mordechai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful
There were 2 weddings over two night's with noise till midnight. Awful experience. The hotel didnt notice mevin advance. I wrote the manager and he never responded.
Stayed 3 nights in Jul 2023

10/10 Excellent

suad

Liked: Cleanliness, staff & service, property conditions & facilities
The location is outstanding, right in the middle of Baščaršija, a moot Sarajevo attraction.
Stayed 1 night in Jul 2023

10/10 Excellent

Mirsada

Stayed 9 nights in Jul 2023

8/10 Good

MOHAMMED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good (not very) in general
Stayed 10 nights in Jul 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Jul 2023

6/10 Okay

ANTON I

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room seemed to have been in repairs. Beds were ackwardly located and ot gave an impression of an auxiliary room. The cleaning cart on the sixth floor has been sitting in our corridor throughout our stay.
Stayed 3 nights in Jun 2023

8/10 Good

Joe

Liked: Cleanliness, property conditions & facilities
Reception staff wonderful, breakfast staff grumpy
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Kathryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything needs to be updated
Stayed 4 nights in Jun 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great room, wonderful staff and very central

10/10 Excellent

Torbjoern

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lunch box I received when going to the airport at 4.00 in the morning was very much appreciated! Excellent service!
Stayed 3 nights in May 2023

2/10 Terrible

Mohammed

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is good, but facility not good at all.
Stayed 2 nights in May 2023

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Stephanie

Stayed 2 nights in Mar 2023
Response from Elma on 21 Apr 2023
Dear,We appreciate your feedback on your most recent stay at hotel Europe and we look forward to seeing you soon. Kind Regards, Reservation Department

10/10 Excellent

Georges

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Elma on 10 Mar 2023
Dear ,The team at hotel Europe is thrilled to receive such a great rating, thank you. We look forward to seeing you again soon. Kind Regards, Reservation Department

10/10 Excellent

Murat

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Value for many is good
Stayed 1 night in Feb 2023
Response from Elma on 10 Mar 2023
Dear ,The team at hotel Europe is thrilled to receive such a great rating, thank you. We look forward to seeing you again soon. Kind Regards, Reservation Department

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
The location is absolutely perfect and the hotel is elegant, quiet, dignified - a taste of Europe as it should be. The dining room, which is also a grand cafe open all day, is one of the most beautiful rooms in Europe and the food and service are superb. The rooms are very spacious, the bathroom is first rate - large tub plus large show, bidet, etc. And the rooms are completely quiet - no street noise - and they are serviced beautifully. WiFi works great. The Spa, however, is not great: the pool is open, but you have to phone 30 minutes in advance to use the sauna, and massage was booked up (they need more staff!). No steam room, apparently, and the exercise room is quite small.
Stayed 3 nights in Sep 2022

6/10 Okay

Barakat

Business traveller, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Old not clean bed old blankets old
Stayed 1 night in Sep 2022

10/10 Excellent

Edicer

Stayed 2 nights in Sep 2022

8/10 Good

EMIR

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect ,staff,room was clean,breakfast was delicious receptionist was very helpful and friendly , massage lady Emina she did very good swedish massage
Stayed 3 nights in Aug 2022

10/10 Excellent

Aida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at this hotel is amazing ! Thank you for your kindness and patience ! Will stay here again !
Stayed 1 night in Jul 2022

8/10 Good

Darren

Stayed 2 nights in May 2022

10/10 Excellent

Alen

Stayed 2 nights in Apr 2022

8/10 Good

Remzija

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. Food is very delicious, walking distance to most of the fun places.
Stayed 2 nights in Mar 2022

10/10 Excellent

anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely safe and protected hotel, mass amount of police always around even in the lobby hanging out. Place is top hotel in Sarajevo, local to Carsija!
Stayed 1 night in Mar 2022

8/10 Good

Bozidar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has the best location in Sarajevo, in the middle of the old town. It is large and comfortable with a number of practical facilities. the breakfast was good. The rooms are spacious and well equipped.
Stayed 4 nights in Mar 2022

8/10 Good

Andrej

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hotel is in a great location, and it really looks good. But some repairs, a coat of paint maybe sligtly better breakfast would make sense
Stayed 1 night in Feb 2022

4/10 Poor

Saleh

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean; bad breakfast; unhelpful staff
The hotel is very aged. The rooms were not clean. Housekeeping ignored the do not disturb sign on the door. Breakfast was very little in selection and bad in quality. At check out, I was asked to pay although the room had already been prepaid. When I pointed this out it turned out to be a "misunderstanding"...
Stayed 1 night in Oct 2021

8/10 Good

Abdullah

Stayed 2 nights in Oct 2021

6/10 Okay

Azra

Liked: Staff & service
Stayed 3 nights in Sep 2021

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very special hotel with close area to old city. Just need a parking lot.
Stayed 1 night in Sep 2021

8/10 Good

TONY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all fine, the hotel is 100% worth value for money
Stayed 1 night in Sep 2021

2/10 Terrible

Asmir

Travelled with family
Never again
Heard a lot about this hotel , mostly positive ! Usually stay at the Marriott property but decided to give this a shot , let’s just say the view is the only thing I can compliment! Customer service absolute 0, no greet no hello. I literally walked in and the lady said “ da” meaning yes ? I have bags with me what do you think I want ?! Bed was clean but the bathroom was not , hair found on the floor and sink , stains in the outdated furniture! I have here just for two nights and the location was good so I did not leave but I’ll never be back. So disappointed!
Stayed 2 nights in Sep 2021

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel
Very nice and clean hotel.. Breakfast is great, lot of different things... Room was very comfortable and clean. Location is excellent Only bad thing is paid parking
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
fine hotel in great location
the hotel needs to be upgraded, but the location is amazing and breakfast was really great.
Stayed 2 nights in Jul 2021

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Europe has an excellent location. Rooms are spacious and have comfortable beds and large bathrooms. Breakfast is rich and delicious. Lobby and reception could use refurbishment but it is only a minor thing. After all, I was very satisfied with my stay.
Stayed 3 nights in Aug 2021