Exterior

Reviews of Sapporo Prince Hotel

4 out of 5
Sapporo Prince Hotel
Nishi 11-chome, Minami, 2-jo, Chuo-ku, Sapporo, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 464 out of 1006 reviews" "
Rating 8 - Good. 400 out of 1006 reviews" "
Rating 6 - Okay. 106 out of 1006 reviews" "
Rating 4 - Poor. 26 out of 1006 reviews" "
Rating 2 - Terrible. 10 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

bhup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in town!
Stayed 1 night in Mar 2024

10/10 Excellent

Orlando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prince always has good hotels and this one is nice. Their staff is excellent and speak english. They were very helpful when we got in late because of flight delays. The breakfast is awesome too, don't skip it. It is walkable to Odori Park and metro, but it isn't so close maybe 3-4 blocks away. We went during Snow Festival and it can be a drudgery walking in the snow/ice. There is a lawson next door, but you will have to walk some to find any good eats. Room was humongous by Japanese standards. We had 2 twin beds, and it had a couch and large window. Bathroom/toilet is standard but very clean. Great place to stay I highly recommend it.

8/10 Good

GEORGE MORRIS

Liked: Staff & service, property conditions & facilities
Everything was solid four star the only downside which seemed inexplicable was the lack of a wardrobe. Two clothes rails on the wall were provided which were barely sufficient. Breakfast was again solid four star.
Stayed 7 nights in Feb 2024

10/10 Excellent

Ganesh

Service very good
Stayed 2 nights in Jan 2024

10/10 Excellent

Toby, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, with a great onsen.
Stayed 1 night in Jan 2024

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a little away from “things to do” part of town. The property is a little old but the room seems newly refreshed. The hot spring cost 1000yen ppn and the lost key card charge is 1000yen. Staff is very nice - like most Japanese service . Breakfast buffet is quite big but the quality is average
Stayed 2 nights in Dec 2023

6/10 Okay

Olena

Stayed 5 nights in Dec 2023

10/10 Excellent

Lei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotspring bath is a must-have in Sapporo
Stayed 4 nights in Dec 2023

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023

10/10 Excellent

Po Yuk Siana

Travelled with family
Liked: Amenities
Good
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yeah, it's a good hotel.
Hotel was good , in a good location, walking distance to Tanukikoji shopping arcade, Odori Park, Susukino Entertainment district and a few minutes from Sapporo Station. Service was top notch , get there early for the breakfast buffet to avoid lines. Dinner buffet was also good. Did not explore the hotel much, but would stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Meiyi

Stayed 2 nights in Sep 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

PAK KEONG

Liked: Staff & service, property conditions & facilities
Free transportation to & fro to Sapporo train station
Stayed 6 nights in Jul 2023

6/10 Okay

MUI LEE

Travelled with family
This hotel is a little far from the main shopping and eating belt. If it rains or if you are too tired to walk the distance, you will need a cab. The hotel is a little tired looking. May need some facelift to spruce it up. .
Stayed 3 nights in Jun 2023

6/10 Okay

Renee

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Richard

Stayed 2 nights in Mar 2023

8/10 Good

YOUNGMIN, Nerima

Travelled with family
Liked: Staff & service
Good hotel with reasonable price.
Stayed 2 nights in Feb 2023

10/10 Excellent

Yuxi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s the center of the Sapporo station. Good services.
Stayed 3 nights in Feb 2023

10/10 Excellent

Heather Anne, Iskandar Puteri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent base for the sights of Sapporo if don't mind a little walk, but very convenient to the Ice Festival at Odori Park. The hotel staff are excellent and our room was perfect - thank you.
Stayed 3 nights in Feb 2023

8/10 Good

Lorie, San Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was wonderfully located, and the rooftop bar was beautiful. Was disappointed in all of the service fees for the bar and use of the onsen. Onsen only has two pools and no sauna, FYSA and there is a charge for staying guests of 880 YN and 150 tax....
Stayed 3 nights in Feb 2023

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is very big and dated. The staff were very polite and helpful. We were surprised that the gym facility was a private one outside the hotel for 200 yet a day. The onsen in the hotel is nothing special. The sky bar has a nice view where you get seated and have table service. We did not eat in any restaurants in the hotel. There are restaurants close by and and a convenience store across the street. It was about two blocks from Odori park snow festival.
Stayed 4 nights in Feb 2023

10/10 Excellent

Sau Ching

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel is a bit far, the hotel is big, the breakfast is good. The room is clean. Staff are friendly and professional. The open air bath is clean and big too. Will recommend this hotel to friends.
Stayed 1 night in Feb 2023

10/10 Excellent

Carla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool round hotel, rooms are small but well organized. Great location for parks and shopping.
Stayed 4 nights in Feb 2023

10/10 Excellent

Sau Ching

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff are nice and friendly. The room is big. The breakfast has lot of choices.
Stayed 1 night in Feb 2023

10/10 Excellent

Steven

Stayed 7 nights in Jan 2023

10/10 Excellent

marie pier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and comfortable
Stayed 2 nights in Jan 2023

6/10 Okay

Jayson

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
need to improve the amenities theres no free instant coffee only 2 tea bag and 1 cotton bud per person. everyday i ask for extra slipper for my child. The curtain at the bath tub smells really bad, they must need to clean it thoroughly.What i like in the hotel is the staff they are pleasant and polite.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they had their own gym

10/10 Excellent

Rajkumar, OKINAWA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are super friendly very clean and nice hotel. Love the view from the room.

8/10 Good

Merylin

Stayed 2 nights in Sep 2022

8/10 Good

YUSUKE, London

Liked: Cleanliness, staff & service
A quiet room but I expected a bit more spacious.
Stayed 1 night in Aug 2022

6/10 Okay

Aiko

Travelled with family
Liked: Cleanliness, staff & service
rooms are too small
Stayed 3 nights in Dec 2021

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Would revisit
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No special arrangement can be served properly
I requested a special arrangement for my family due to his serious disease, however, my request was not fully communicated among employees and understood. This made my family upset. Although we are the member of the hotel, the hotel did not reflect the status nor add points.
Stayed 4 nights in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Kirsty, Perth AUS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, vlose to everything, free shuttle, rooms are a decent size. Just book... you wont regret it :)
Stayed 3 nights in Jan 2020

10/10 Excellent

Angan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Yin Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Hotel provides free efficient shuttle to and from JR Sapporo station. Great service staff speaks fluent English We stayed in Suite on 25th Floor, big room with separate lounge, bathroom and toilet. Highly recommends Sapporo Prince hotel for good transport network to Chitose Airport and ski resorts of Furano and Niseko
Stayed 3 nights in Jan 2020

10/10 Excellent

Ronny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Great breakfast, great location, furniture in good condition, free shuttle bus to JR station
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Nuchnapha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel on the convenient location within walking distance to subway station and shopping centers. I love my Suites Room, which is a big room having separated living room and bedroom, one big restroom with jacuzzi bathtub, one guest toilet, channel for outdoor airflow at every window, and beautifully stunning view. The onzen spa on the 2nd floor is clean and nice. Many staff could communicate English well and very supportive. Overall of this property is impressive and really worth paying to go back again if having a chance.
Stayed 6 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Too unfriendly staff
Stayed 2 nights in Dec 2019

8/10 Good

AngeGim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though it is not situated very near the Sapporo Station, it is easily accessible to/fro airport with airport limousine stopping right outside hotel. Free shuttle bus to Sapporo Station and easy access to other attractions. 5-7 minutes walk to nearby subway, tram, convenient stores and food. Comfortable stay for families with sufficient basic amenities.
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2019

4/10 Poor

Tien Hee

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel response to luggage incident is very bad
Hotel was generally acceptable.. but during our stay , my luggage lock was broken we were out the whole day and when we came back we found that my luggage was broken. When we ask the hotel about it they jus says they dun knw what happen... we told them it’s only house keepers or hotel staff got access to the room while we were away...luggage is place on the floor and we suspect Is damage during housekeeping vacuuming . it’s very disappointing to see such response from the hotel team..
Stayed 2 nights in Dec 2019

10/10 Excellent

Ritz, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel and friendly front desk
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the free shuttle, the cleanness of the room, and the location of the property are all excellent.
Stayed 10 nights in Oct 2019