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Reviews of SLAVIERO Moema

3.5 out of 5
SLAVIERO Moema
Avenida Rouxinol 57, Moema, Itaim Bibi, São Paulo

Reviews

8.0

Very good

Rating 10 - Excellent. 200 out of 638 reviews" "
Rating 8 - Good. 261 out of 638 reviews" "
Rating 6 - Okay. 119 out of 638 reviews" "
Rating 4 - Poor. 38 out of 638 reviews" "
Rating 2 - Terrible. 20 out of 638 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Reginaldo

Stayed 1 night in Feb 2024
Response from Luciana- Gerente Geral on 3 Apr 2024
Olá Reginaldo,Muito obrigada por sua avaliação!

10/10 Excellent

Fabio

Stayed 6 nights in Dec 2023
Response from Luciana - Gerente Geral on 26 Jan 2024
Olá Fábio,Muito obrigada por sua avaliação!

4/10 Poor

Jaco vandir

Stayed 1 night in Dec 2023
Response from Luciana - Gerente Geral on 13 Feb 2024
Olá Jaco,Obrigada por sua avaliação!

6/10 Okay

Livia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
hotel velho, falta manutenção... uma reforma cairia bem! ótima localização.
Stayed 1 night in Dec 2023
Response from Luciana- Gerente Geral on 2 Jan 2024
Olá Livia,obrigada por sua avaliação e iremos utilizá-la para melhorias em nosso empreendimento.

2/10 Terrible

Tami

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t recomemend
Rude staff, slow with no intention of improving the stay. I stayed in room 1209, the shower door didn't close, the drain was blocked and the soap dish was falling out. I asked to change rooms and they said they couldn't. The cleaning of the room was very poor and the service was terrible. I don't recommend it even for one night
Stayed 6 nights in Dec 2023
Response from Luciana- Gerente Geral on 2 Jan 2024
hello Tami,We apologize for the events that occurred during your stay.We are reinforcing training with our team and made the necessary repairs to the apartment where you stayed.yours sincerely

10/10 Excellent

Blair

Stayed 13 nights in Nov 2023
Response from Luciana - Gerente Geral on 11 Dec 2023
Muito obrigada por sua avaliação!

6/10 Okay

Helio

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
REasonable
was good but not perfect...my best concerning is about cleaning...thre was a dead cockroach in a restaurant and nobody cleaned it and also the room floor was not cleaned during my stay
Stayed 6 nights in Nov 2023
Response from Luciana - Gerente Geral on 11 Dec 2023
Thank you very much for your review!We apologize for this and will look into what happened so that problems like these do not happen again!Best regards,

2/10 Terrible

Luciana Maria

Stayed 1 night in Oct 2023
Response from Luciana - Gerente Geral on 1 Nov 2023
Olá Luciana,Obrigada por sua avaliação e nos colocamos a disposição caso queira compartilhar conosco os pontos para melhoria em nosso hotel.

8/10 Good

Rodrigo

Stayed 1 night in Oct 2023
Response from Luciana- Gerente Geral on 1 Nov 2023
Olá Rodrigo,Muito obrigada por sua avaliação!

10/10 Excellent

EDIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viagem muito boa!!
Tudo ótimo, e com um excelente café da manhã.
Stayed 1 night in Oct 2023
Response from Luciana - Gerente Geral on 1 Nov 2023
Olá Edis,Muito obrigada por sua avaliação, passaremos seu comentário para a área responsável!

4/10 Poor

CAROLINA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A localiza é excelente se você quer fica próximo ao aeroporto e não se importa com o barulho do tráfego aéreo . O banheiro todo mofado , roupa de banho e cama de baixíssima qualidade . Serviço de quarto ok , café da manha ok . Pelo mesmo preço você pode ficar em hotéis infinitamente melhores . Não indico. .
Stayed 2 nights in Oct 2023
Response from Luciana - Gerente Geral on 1 Nov 2023
Olá Carolina,Muito obrigada por sua avaliação e estamos trabalhando nos pontos abordados para melhoria.Esperamos revê-la em outra oportunidade!

10/10 Excellent

IDINEU

Stayed 3 nights in Sep 2023
Response from Luciana- Gerente Geral on 1 Nov 2023
Olá Idineu,Muito obrigada por sua avaliação!

10/10 Excellent

Jorge

Stayed 1 night in Sep 2023
Response from Luciana - Gerente Geral on 1 Nov 2023
Olá Jorge,Muito obrigada por sua avaliação!

8/10 Good

Rosana Maria de Souza

Stayed 2 nights in Aug 2023
Response from Luciana- Gerente Geral on 8 Sept 2023
Olá Rosana Maria,Muito obrigada por sua avaliação!Volte sempre!

8/10 Good

Adriano

Stayed 4 nights in Aug 2023
Response from Luciana- Gerente Geral on 8 Sept 2023
Olá Adriano,Obrigada por sua avaliação!Volte sempre!!!

2/10 Terrible

Carlla

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and incomplete
The room and bathroom were dirty and moldy. The bedding didn't fit the matress, there werent enough blankets. The curtains were loaded with dust that flew when opening. Breakfast was mediocre and staff was always on the way and didn't know what kind of foods they had. The keycards didn't work most of the time. The swimming pool was dingy and dirty, so was the gym. We won't be staying here again.
Stayed 2 nights in Aug 2023
Response from Luciana - GM on 1 Sept 2023
Hi CarllaWe would like to thank you for your review and apologize for the experience you had during your stay. We will use your comments to improve our facilities and services.Yours sincerely,

10/10 Excellent

Fernanda

Stayed 3 nights in Aug 2023
Response from Luciana - Gerente Geral on 1 Sept 2023
Olá Fernanda,Muito obrigada por sua avaliação!

6/10 Okay

Thais

Liked: Cleanliness, staff & service, property conditions & facilities
The room I am/was was kind of noisy. I could hear other rooms noise, like shower plumbing and A.C. noises.
Stayed 1 night in Mar 2023
Response from Luciana - Gerente Geral on 24 Apr 2023
Hi Thais, thank you for your review !

6/10 Okay

Estevao

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Bad reception staff
Stayed 2 nights in Sep 2022
Response from Equipe Slaviero Moema on 18 Oct 2022
Prezado Sr. Estevao,Lamentamos por não ter conseguido atingir suas expectativas nessa hospedagem. Saiba que estamos trabalhando para que possamos atingir as melhorias necessárias.

8/10 Good

Ricardo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location for business or tourism.
Stayed 2 nights in Feb 2022

8/10 Good

Guilherme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Dario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Cost Benefit
Stayed 2 nights in May 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Rafael Parisi on 5 Apr 2021
Prezado Sr. Robert Foi um grande prazer recebê-lo no Slaviero Essential Moema! Em nome de toda a equipe gostaria de agradecer por sua hospedagem e por dedicar um tempo para no enviar sua avaliação! Volte sempre, será um prazer atendê-lo!

6/10 Okay

CAMILA

Liked: Staff & service
Good location
The is located in a very great place, close to bars, malls and Ibiraquera park. However, our room was small, the air conditioning was not working and the bathroom was really tiny. They changed us to a bigger room and with an air conditioning. Breakfast was average.
Stayed 2 nights in Oct 2020
Response from Rafael Parisi on 7 Apr 2021
Prezada Foi um grande prazer recebê-la no Slaviero Essential Moema! Em nome de toda a equipe gostaria de agradecer por sua hospedagem e por dedicar um tempo para no enviar sua avaliação! Volte sempre, será um prazer atendê-la!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good, dirty, too much noise
Stayed 1 night in Mar 2020
Response from Rafael Parisi on 30 Mar 2020
Prezado Obrigado por compartilhar conosco sua experiência no Slaviero Essential Moema! Esse feedback é muito importante para nosso processo contínuo de melhorias. Volte sempre! Sinceramente,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good accommodation, wonderful shower! The staff is ok, not very helpful...
Stayed 2 nights in Aug 2019
Response from DPS on 27 Aug 2019
Dear Guest, Thank you so much for your feedback! It was a pleasure to receive you in our Hotel. Regards, Danilo P. General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Very good breakfast. Close restaurants and shops
Stayed 2 nights in Jul 2019
Response from Danilo Paiva on 23 Jul 2019
Dear Guest, Thank you so much for your comments! It was a pleasure to receive you as our guest! Regards, Danilo Paiva General Manager

2/10 Terrible

DeniseSimoes

Business traveller
Disliked: Amenities, property conditions & facilities
The infrastructure is very poor. I went to SP for 3 days of meetings... By the pictures I saw at the Internet, I thought that I could invite my clients (one/one meetings) for a coffee or a drink at the pool area but I was not able to use the spaces even for myself. Everything is under remodeling and I was not informed about that. When I realized the situation, I started trying to reach the person in charge for the events in order to try to solve my problem. I finally spoke to her and said that since the breakfast are was not appropriate to receive a client for a coffee, I wanted to rent a office to have a one-one meetings and she said that I was suppose to pay R$1,000.00 per day for those meetings. All Hotels in the world has at least a bar, breakfast area or either a decent lobby, so guests could have quick meetings instead of paying R$1.000,00 per day.
Stayed 3 nights in Jun 2019
Response from Rafael Parisi on 24 Jun 2019
Dear Mrs. Denise Thank you very much for having responded to our questionnaire and shared with us your impressions. Our main goal is always to make our guests feel welcomed and comfortable through our accommodations and service. Unfortunately it was not the experience we had at our hotel and we are very embarrassed by this. We are under renovations so best meets them, our restaurant is undergoing a major overhaul so that inopportune as these will not happen again. We hope to see you again at our hotel to correct and meet your expectations. Sincerely Rafael Parisi.

8/10 Good

VICTOR HUGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Gerente Geral on 3 May 2019
VICTOR HUGO, Muito obrigado por sua avaliação! Volte sempre!

10/10 Excellent

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Danilo Paiva on 19 Mar 2019
Mr. Ian, Thank you so much for your comments! Regards. Danilo Paiva General Managel

8/10 Good

Michael

Good value in Moema
The only issue here is something the hotel doesn't have any control over - it is in the flight pattern of Congonhas airport and the jets are low and loud. I asked to move to the back side of the hotel and to a lower floor to try and minimize the noise and the hotel staff was more than willing to accommodate me. Overall the staff were very friendly. The breakfast is fine, plenty of choices. The bed was comfortable, the shower was good, albeit a little small, the maid service was quite competent. Overall, for the price the Slaviero is well worth it.
Stayed 2 nights in Aug 2018

10/10 Excellent

Jose, Campinas, SP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Congratulations.
Stayed 1 night in Jun 2018

4/10 Poor

Unsatisfied Guest, Sao Paolo

Disliked: Staff & service, room comfort
Oblivious of guest’s comfort
Front desk help spoke no English. The room did not have an iron or an ironing board. When requested, using google translation, was told that it will be available at 8AM only. they had only a couple of iron going around in the entire hotel. Finally the iron was delivered but no board. The worst was: they were removing floor tiles just outside my room. After a long journey, I wanted to get in my room, take shower, and go to sleep. However, its hard to sleep when you have someone hammering way the tiles off the floor just outside your front door. It took a very long time for the request to travel to the construction employee from the front desk. By the way, room service menu states kitchen is open until 11, but it is actually 8. I ordered vegetarian sandwich but still came with the meat. I would not recommend this hotel.

8/10 Good

Dris, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value - Noisy
Good value for money. Helpful staff accommodated an early check-in. Walls are paper thin so a lot can be heard from neighbors, even down the hall. Planes fly overhead and create more noise. Excellent and convenient location. Comfortable bed, decent wifi connection, clean bathroom.

8/10 Good

giuseppe, wny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect for moema
Great location staff pretty helpful decent breakfast..all you need when you travel for work.

2/10 Terrible

Karina, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service and hotel
I was sick when i got there, they wouldn't let me check in early so i had to pay a full extra day to check in 1 hour earlier But i was so sick i had no other option Over priced for quality Service was even worst

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Noicy and simple
When I entered the hotel I almost passed out because of the parfum smell, one of these automatic parfum dispensers connected to electricity. Of the whole staff only one person spoke Spanish or English. They were kind but it´s not that easy if you do not understand portugese. The next morning I wake up thinking I am next to the trainstation and they are entering my room. these were the planes!! Starting at 06.00 until 23.00 and the windows are not sound proof. Finally the internet connection was so bas i could not use skype nor connect my mobile phone. friends of mine were in Ceasar business, much better!!!!!!!!!!

10/10 Excellent

ana maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, wonderful price
best option in the area, nice breakfast, helpful staff

10/10 Excellent

Isabel, Miami, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Michele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aeroporto Congonhas
Perfeita para quem procura conforto e descanso próximos ao aeroporto de Congonhas enquanto aguarda um.voo.
Stayed 1 night in Jan 2024
Response from Luciana - Gerente Geral on 13 Feb 2024
Olá MIchele,Obrigada por sua avaliação e volte sempre!

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto de bom tamanho, cama e travesseiros muito confortáveis. Banheiro de tamanho bom. Ótimo atendimento. Café bom.
Stayed 2 nights in Jan 2024
Response from Luciana- Gerente Geral on 26 Jan 2024
Olá Raquel,Muito obrigada por sua avaliação!Esperamos seu breve retorno.

10/10 Excellent

Daniel Júnior

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Luciana - Gerente Geral on 2 Jan 2024
Olá Daniel,Muito obrigada por sua avaliação!

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Luciana- Gerente Geral on 2 Jan 2024
Olá Daniel,Muito obrigada por sua avaliação!

10/10 Excellent

Weber

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Não gostei de nada em especial porém não gostei do café da manha, poderia ser bem melhor.
Stayed 1 night in Nov 2023
Response from Luciana - Gerente Geral on 29 Nov 2023
Olá Weber,Muito obrigada por sua avaliação e iremos passar seu comentário ao nosso restaurante para que possa aperfeiçoar seus serviços.

10/10 Excellent

Murillo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Luciana - Gerente Geral on 29 Nov 2023
Olá Murilo,Muito obrigada por sua avaliação!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Luciana - Gerente Geral on 6 Nov 2023
Olá Douglas,Muito obrigada por sua avaliação!Volte sempre!

10/10 Excellent

Juliana Cristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Luciana - Gerente Geral on 1 Nov 2023
Olá Juliana Cristina,Muito obrigada por sua avaliação e volte sempre !

8/10 Good

HELDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Precisa melhorar, pois já foi bem melhor.
Não é a primeira vez que hospedo-me neste hotel. A televisão com problemas mesmo após solicitado uma manutenção a limpeza na área externa ao quarto precisa ser reavaliada.
Stayed 3 nights in Oct 2023
Response from Luciana - Gerente Geral on 1 Nov 2023
Olá Helder, Obrigada por sua avaliação e apontamentos, ficamos com o sinal intermitente alguns dias devido a problemas externos, pedimos desculpas pelo inconveniente e estamos trabalhando nos pontos abordados..

8/10 Good

THIAGO

Business traveller
Liked: Cleanliness, staff & service
Chuveiro ruim, TV pegando muito mal, solicitei conserto informaram que o técnico já tinha ido embora e no dia seguinte também não foi consertado.
Stayed 2 nights in Oct 2023
Response from Luciana - Gerente Geral on 1 Nov 2023
Olá Thiago,Muito obrigada por sua avaliação e pedimos desculpas pelos inconvenientes durante sua estada.

8/10 Good

C A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Luciana- Gerente Geral on 18 Sept 2023
Olá,Muito obrigada por sua avaliação!