All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel tries to charge extra for early check in , even if 2 hours early
Despite requesting early check in on booking
Ali
Stayed 1 night in Mar 2024
Response from Graziela Souza on 11 Apr 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
10/10 Excellent
Pollyana
13 Oct 2023
Liked: Cleanliness, room comfort
Pollyana
Stayed 5 nights in Oct 2023
Response from Analu Milanese - Coordenadora de Qualidade on 16 Oct 2023
Prezada Sra. Pollyana,Agradecemos por nos classificar positivamente, isso significa que atingimos o nosso objetivo que é a sua satisfação. Para as próximas, deixe seus comentários, ficaremos felizes em saber sua opinião.Esperamos que haja novas oportunidades de hospedar-se conosco.Atenciosamente,
Response from Analu Milanese - Coordenadora de Qualidade on 16 Oct 2023
Prezado Sr. Edin,Agradecemos por nos classificar positivamente, isso significa que atingimos o nosso objetivo que é a sua satisfação. Para as próximas, deixe seus comentários, ficaremos felizes em saber sua opinião.Esperamos que haja novas oportunidades de hospedar-se conosco.Atenciosamente,
10/10 Excellent
Washington
16 Jun 2023
Washington
Stayed 1 night in Jun 2023
6/10 Okay
Leidy
17 Jan 2023
Leidy
10/10 Excellent
Luiz Marcelo
13 Dec 2022
Luiz Marcelo
Stayed 1 night in Dec 2022
8/10 Good
EDUARDO
Travelled with family
8 Dec 2022
Liked: Cleanliness, room comfort
EDUARDO
Stayed 1 night in Dec 2022
Response from Analu Milanese - Coordenadora de Qualidade on 2 Jan 2023
Prezado Sr. Eduardo.Agradecemos pela classificação.Esperamos recebê-lo em breve.Atenciosamente,
6/10 Okay
Alexandre
23 Sept 2022
Alexandre
Stayed 1 night in Sep 2022
Response from Analu Milanese - Coordenadora de Qualidade on 2 Jan 2023
Prezado Sr. Alexandre,Agradecemos pela classificação. Esperamos recebe-lo em breve.Atenciosamente,
8/10 Good
Yuzo
13 Aug 2022
Yuzo
Stayed 1 night in Aug 2022
Response from Analu Milanese - Coordenadora de Qualidade on 16 Aug 2022
Prezado Sr. Yuzo,
Agradecemos por nos classificar.
Esperamos recebê-lo em breve para que possa desfrutar novamente de nossas instalações.
Atenciosamente,
10/10 Excellent
Aretta
11 Jul 2022
Aretta
Stayed 1 night in Jul 2022
Response from Analu Milanese - Coordenadora de Qualidade on 2 Jan 2023
Prezado hóspede,Agradecemos pela classificação positiva.Atenciosamente,
6/10 Okay
Verified traveller
8 Jul 2022
Liked: Cleanliness, room comfort
Verified traveller
Stayed 1 night in Jul 2022
Response from Analu Milanese - Coordenadora de Qualidade on 13 Aug 2022
Prezado hóspede,
Agradecemos por nos classificar.
Esperamos recebê-lo em breve.
8/10 Good
Daniel
4 Jul 2022
Daniel
Stayed 1 night in Jul 2022
Response from Analu Milanese - Coordenadora de Qualidade on 2 Jan 2023
Prezado Sr. Daniel,Agradecemos pela classificação positiva.Atenciosamente,
10/10 Excellent
Pradeep
20 Jun 2022
Pradeep
Stayed 1 night in Jun 2022
Response from Analu Milanese on 28 Jun 2022
Dear Pradeep Dhotey,
We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Analu Milanese
Coordenadora de Qualidade / Quality Coordenator
Mercure Guarulhos Aeroporto
10/10 Excellent
Robert
19 Apr 2022
Robert
Stayed 1 night in Apr 2022
Response from Analu Milanese - Coordenadora de Qualidade on 2 Jan 2023
Prezado hóspede,Agradecemos pela classificação positiva.Atenciosamente,
8/10 Good
Yuzo
17 Apr 2022
Yuzo
Stayed 1 night in Apr 2022
Response from Analu Milanese - Coordenadora de Qualidade on 2 Jan 2023
Prezado hóspede,Agradecemos pela classificação positiva.Atenciosamente,
10/10 Excellent
christina
10 Apr 2022
christina
Stayed 1 night in Apr 2022
Response from Analu Milanese - Coordenadora de Qualidade on 2 Jan 2023
Prezado hóspede,Agradecemos pela classificação positiva.Atenciosamente,
I really enjoyed the atmosphere and the staff was so friendly. Always service with a smile :).
Thank you for an enjoyable stay!!
Jennifer
Stayed 11 nights in Mar 2022
Response from Analu Milanese - Coordenadora de Qualidade on 2 Jan 2023
Dear Ms. Jennifer,We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards,
10/10 Excellent
William
Travelled with group
8 Mar 2022
Liked: Cleanliness, room comfort
William
Stayed 2 nights in Mar 2022
Response from Analu Milanese - Coordenadora de Qualidade on 2 Jan 2023
Prezado Sr. William,Agradecemos a classificação positiva.Atenciosamente,
10/10 Excellent
Leila
22 Feb 2022
Leila
Stayed 1 night in Feb 2022
Response from Analu Milanese - Coordenadora de Qualidade on 2 Jan 2023
Prezado hóspede,Agradecemos a classificação positiva.Atenciosamente,
8/10 Good
GISELO
Business traveller
3 Feb 2022
Liked: Cleanliness, room comfort
GISELO
Stayed 2 nights in Jan 2022
Response from Analu Milanese - Coordenadora de Qualidade on 2 Jan 2023
Prezado hóspede,Agradecemos pela classificação positiva.Atenciosamente,
10/10 Excellent
Manuel
Travelled with family
27 Dec 2021
Liked: Cleanliness, room comfort
Muy buena opción para viajeros que quieran para cerca del aeropuerto, tiene servicio de transporte permanente.
Great place to stay, close to downtown, good breakfast and room service.
Nathan
Stayed 6 nights in Nov 2021
8/10 Good
Cesar
26 Nov 2021
Liked: Cleanliness, room comfort
It was great, fit for purpose
Cesar
Stayed 1 night in Nov 2021
8/10 Good
Pedro Pereira
Travelled with family
20 Aug 2021
Liked: Cleanliness, room comfort
Short stay
Quick stay one night before taking flight. Best price for family room.
Pedro Pereira
Stayed 1 night in Aug 2021
Response from Luana Cancella on 1 Sept 2021
Dear Mr. Pedro Pereira,
We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
10/10 Excellent
DANIEL
Travelled with family
2 Aug 2021
Liked: Cleanliness, room comfort
Spacious
Clean and spacious room. Very pleased. Thank you!
DANIEL
Stayed 1 night in Jul 2021
Response from Luana Cancella on 1 Sept 2021
Dear Mr. Daniel,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
10/10 Excellent
Douglas
2 Aug 2021
Douglas
Stayed 2 nights in Jul 2021
8/10 Good
Benjie
Business traveller
27 Jul 2021
Liked: Cleanliness, room comfort
Good and affordable stay Nearby GRU airport
Good points: walking distance to supermarket and shopping area. Breakfast, Room and facilities (gym and swimming pool) . Receptionist conversant in English and helpful
Need to improve: Elevator speed 😴 , hotel transfer. Only 110volts outlet available. I have move to a nearby hotel just because I need to charge my battery. My charger was not auto volt.
Dear guest,
Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Never disappoints. Best hotel to stay close to the airport. Staff is superb as always. Best great cost -benefit hotel in the area of Guarulhos. I never hesitate to book.
Verified traveller
Stayed 1 night in Jun 2021
2/10 Terrible
Rafael
Business traveller
29 Jan 2021
Liked: Cleanliness
Disliked: Room comfort
Hotel não funciona ar condicionado eu pedi para trocar ar não queria fazer troca do quarto ..
Rafael
Stayed 1 night in Jan 2021
Response from Luana Cancella on 12 Feb 2021
Prezado(a) Sr.(a) Rafael
Agradecemos por nos contar sobre sua experiência no Mercure Guarulhos Aeroporto. Sentimos muito não termos correspondido às suas expectativas, por favor, deixe-me apresentar minhas mais sinceras desculpas.
No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Tenha certeza de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências.
Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor servi-lo(a) num futuro próximo.
Sinceramente,
10/10 Excellent
J.T.M.
14 Jan 2021
Liked: Cleanliness, room comfort
Great experience
This hotel to me was very functional. Close to the airport, had everything I needed. The room-service food was very good, and I could swim laps in the pool. It's not the most luxurious place, but great value for money.
J.T.M.
Stayed 1 night in Jan 2021
Response from Luana Cancella on 12 Feb 2021
Dear
We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Coordenadora de Qualidade / Quality Coordenator
Mercure Guarulhos Aeroporto
8/10 Good
Deepak
Business traveller
23 Nov 2020
Liked: Cleanliness, room comfort
Deepak
Stayed 1 night in Nov 2020
10/10 Excellent
Izaias
Travelled with family
23 Jul 2020
Liked: Cleanliness, room comfort
good location
Stay in the hotel for 3 days during the Covid 19 pandemic. Very clean place. Staff very friendly and always willing to help. Most important very good location close to gru airport.
Izaias
Stayed 1 night in Jul 2020
Response from Analu Milanese - Coordenadora de Qualidade on 27 Jul 2020
Dear Mr. Izaias,
We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Response from Coordenadora de Qualidade on 24 Mar 2020
Prezado (a) Sr. (a) hóspede,
Apreciamos imensamente seus comentários referente à sua hospedagem no Mercure Guarulhos Aeroporto. É sempre um prazer receber impressões positivas.
Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior.
Sinceramente,
Mayara Vidal
Coordenadora de Qualidade / Quality Coordenator
Mercure Guarulhos Aeroporto
8/10 Good
Verified traveller
16 Jan 2020
Liked: Cleanliness, amenities
Verified traveller
Stayed 1 night in Jan 2020
Response from Giselle Z - Gerente Geral on 17 Jan 2020
Prezado Hosepde,
Agradecemos e ficamos felizes com vossa classificação.
Atenciosamente,
10/10 Excellent
Kira, ydbey
Travelled with family and small children
16 Jan 2020
Liked: Cleanliness, amenities
It’s our second time staying in this hotel. Nice hotel and very professional staff. just took us long time waiting fo the shuttle bus due to the communication Everything else is good
Kira
Stayed 1 night in Jan 2020
Response from Giselle Z - General Manager on 17 Jan 2020
Dear Kira,
We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
6/10 Okay
DraHit
Travelled with partner
6 Nov 2019
Room was very dark and neighborhood is bad mostly industrial area.Room
And bedding was not good at all.Airport service was convenient.Could be better.There is a orthodontist office in side the hotel
next to receptionist
DraHit
Stayed 1 night in Oct 2019
Response from Giselle Z - General Manager on 21 Nov 2019
Dear Dra Hit,
Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Great great service!! I give The food and the people 5 estrellas !
Love the place !
Thanks for all !
Tatiana
Verified traveller
Stayed 1 night in Aug 2019
Response from Giselle Z - General Manager on 5 Sept 2019
Dear Tatiana,
We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Sincerely,
I enjoyed my stay, great size of room very comfortable bed and a decent breakfast. Location is convenient rather than good...Sao Paulo.
jeffrey
Stayed 5 nights in Jun 2019
Response from Giselle Z - General Manager on 17 Jun 2019
Dear Mr Jeffrey,
We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Close to airport. Best hotel in the area. Affordable prices. Staff is very helpful all the time. I always stay there if I have an early departure or late arrival. Do not expect luxury or super new furniture but hotel is clean with good basic services (pool, small fitness center and a restaurant). Recommended
Hugo
Stayed 1 night in May 2019
Response from Giselle Z - General Manager on 20 May 2019
Dear Mr Hugo,
We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,