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1)check in 的時候, 職員找了廿十分鐘後回覆在其qq郵箱沒有收到任何Hotel.com關於本人 的reservation 。在三十分鐘後,突然改口說找到了。在前台等候多時。。。。。
2)在等候期間,前台的衛生很差,被蚊子/跳蚤在腳踝上叮了幾口。
3)入住12215房的床單是破爛的。
4)登記時是要求大床房,但到達房間時是twins bed