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Reviews of Fairmont Sanya Haitang Bay

3 out of 5
Fairmont Sanya Haitang Bay
No. 10 North Haitang Road,, Haitang District, Sanya, Hainan

Reviews

7.0

Good

Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 1 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

8.0/10

Cleanliness

10/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wentao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star facilities, very beautiful design, nice staff
Stayed 1 night in Nov 2023

4/10 Poor

Siew chin

Liked: Staff & service
Disappointed
We are totally disappointed by the room and quality standards of Fairmont Haitang Bay in Sanya. We had high hopes on Fairmont, being a prestigious US hospitality brand, and left it the very last stop of our four-day-three-night itinerary. The room facilities are not professionally installed. Room size (allegedly 63 sq m but nowhere near it) and arrangement are not the same as the website suggested. I would understand this kind of standards coming from a three-star class but we paid US$200 for it so we should expect the equivalent result. I promise myself I will NEVER visit a Accor/Fairmont property anymore Furthermore, we cannot see the rationale behind having the fireworks at 10:17 pm on a Friday night. Am I the only one who is sleeping?
Stayed 1 night in Mar 2024