Villa (Cave Pool) | Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews of Dana Villas & Infinity Suites

4 out of 5
Dana Villas & Infinity Suites
Firostefani, Santorini, Santorini Island

Reviews

9.2

Wonderful

Rating 10 - Excellent. 74 out of 95 reviews" "
Rating 8 - Good. 10 out of 95 reviews" "
Rating 6 - Okay. 5 out of 95 reviews" "
Rating 4 - Poor. 4 out of 95 reviews" "
Rating 2 - Terrible. 2 out of 95 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Heber, Aurora

Liked: Cleanliness, amenities, property conditions & facilities
The customer service was excellent, they were attentive to every detail and the breakfasts were of high quality. Gourmet, the manager was always attentive to ensuring that everything was fine with excellent communication and prompt response to our requests.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jodaci

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Mia

Liked: Cleanliness, room comfort
Amazing Stay
This was the most amazing stay. We stayed just at the end of the season, and it was fabulous. No crowds, no heat. The property was fantastic and well kept. The hospitality is unmatched. You get what you pay for people!! Don’t hesitate to book!
Stayed 3 nights in Nov 2023

10/10 Excellent

Stephen, Clive

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at the Dana Villas was wonderful. From the beginning, the communications were excellent. We made arrangements for an airport pickup which worked great. Our room was beautiful. The restaurant and pool were close by and easy to use. Alex and Thamous were both outstanding--each working hard to outdo one another in service. Two nights we had dinner at a table placed on a pedestal above the pool with a spectacular sunset view of the caldera. I can't rate Dana Villas highly enough. Would definitely recommend to anyone looking at visiting Santorini!
Stayed 5 nights in Oct 2023

10/10 Excellent

Rachel

Liked: Cleanliness, room comfort
A must stay for sure!
Couldn’t recommend this hotel more! They made us feel so special on our honeymoon. They welcomed us with flowers and wine, it was lovely. The hotel rooms are SO nice and the views are breathtaking. The staff was also very helpful, which we were so greatful for given all the steps! The included breakfast was also incredible, like the best we had oh my god. I also want to mention how lovely the guys were at the restaurant/bar area both morning and night. Those guys made our day, they were so nice and funny. We can’t wait to come back here!
Stayed 3 nights in Oct 2023

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely fabulous! All I can say is - if you're going to Santorini, then stay here! Beautiful property with stunning views and wonderful staff. From the minute we stepped into the reception, with jaw dropping views, we received a warm welcome and it just got better from there. A delicious breakfast served by the infinity pool with that view, wine and desserts left in the room and Rituals bathroom products. We will definitely be back next year. An extra special thanks to Alex who looked after us so well.
Stayed 3 nights in Oct 2023

10/10 Excellent

PAULA

Liked: Cleanliness, amenities, property conditions & facilities
Me encanto es un lugar hermoso con todas las comodidades. El servicio excelente las instalaciones hermosas. El personal muy atento. En el check in yo informe acerca del beneficio de expedía y ellos dijeron que no sabían al respecto
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The honeymoon suite was very special. The walkout/ cave pool was amazing with a view of paradise.
Stayed 1 night in Oct 2023

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Loralei, Naples

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved 😍 every single minute, cant wait to return everything was just perfect!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jordan

Stayed 1 night in Oct 2023

10/10 Excellent

Joan

Stayed 1 night in Sep 2023

10/10 Excellent

Sky

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Ramya Kiran

Travelled with family
Liked: Amenities, property conditions & facilities
Our experience was awesome . Service was so good . Big shoutout to porters who carried the luggage up stairs and people who work in orkas restaurant
Stayed 4 nights in Aug 2023

10/10 Excellent

Jared, Lake St Louis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Views were spectacular. The service was impeccable. Not a place to go if you have mobility issues. There are a lot of stairs, many of which are uneven (this is very, very typical of all of Santorini including public walks).
Stayed 1 night in Aug 2023

8/10 Good

abdul hassan

Liked: Cleanliness
The staff is very respectful and helpful! They went above and beyond to make the stay experience memorable. Some things need to be addressed. For the price that we paid to stay here per night, you would expect everything to be perfect. Room service food was not the same as the restaurant, you had to pay extra for food to come to your room to enjoy the breakfast floating in your plunge pool yet the food came an hour late than the time you set up with the team. The next time we ordered dinner to our room and it some of our requested items didnt come either. We stopped eating in our room and decided why pay extra for room to be delivered to our room just for it to be cold or not up to par compared to the same exact items getting served in the hotel restaurant. Manager was quick to waive the costs when we complained. The other thing we LOST power in our room the night before we had to leave at 11pm! After waiting thinking it was the whole property, the fault came out to be only in our room and we let the front desk know they offered to change our room but at that point it was like almost 12:30 am after they tried to fix it first. We declined because we would have had to pack all our belongings to move to another room to stay the night and have to checkout the next morning before 11am to make it to the airport which was very inconvenient. A couple other malfunctioning things in the room as well, such as the cave jacuzzi dripped into the room and the jets not working.
Stayed 3 nights in Jun 2023

10/10 Excellent

Debora

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a great Hotel. If you want a quiet stay, avoid the rooms around the pool. We did not enjoy the music from the pool, but the hotel kindly upgraded us to a different room where it was very quiet and peaceful. The staff are very helpful and it’s just amazing especially the sunset.
Stayed 2 nights in May 2023

10/10 Excellent

RAMIRO GONZALEZ

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best views of Santaorini, the Staff is the best at what it does, super friendly, extra resourceful, you practically only exist and they take care of everything. Best hotel ever. Great Location.
Stayed 1 night in May 2023

10/10 Excellent

mathew

Liked: Cleanliness, room comfort
Amazing stay. Great service, quality location, stunning rooms. Breakfast included was fab. All staff were great, but particularly Alex, very friendly and helpful. Cant recommend this place more. Hope you like stairs 5*
Stayed 2 nights in May 2023

10/10 Excellent

RAMIRO GONZALEZ

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of the best hotel experience y have had, Food, the view and the location were amazing, the staff was awesome, Super friendly and helpful, Receptionist, Restaurant Staff and Spa people were the best!!! Congratulations ti this hotel operation
Stayed 1 night in May 2023

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was amazing!
Stayed 1 night in May 2023
Response from Infinity Suites & Dana Villas on 14 May 2023
Dear Ms Isabel,Thank you so much for taking the time to share your review regarding your recent stay at Infinity Suites and Dana Villas!We are thrilled to read that you have enjoyed your accommodation experience!We truly looking forward to see you again soon!Kind regardsInfinity Suites & Dana Villas team

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We loved it! Coming back for more days!
Stayed 1 night in Apr 2023
Response from Infinity Suites & Dana Villas on 7 Apr 2023
Dear Guest,We wish to thank you for the great review with reference your experience from Infinity Suites & Dana Villas.We are so glad to read that you stayed entirely satisfied from the facilities of our boutique hotel. We look forward to welcoming you back in the near future.Kind Regards ,Infinity Suites & Dana Villas

10/10 Excellent

Song bin

Stayed 2 nights in Nov 2022

10/10 Excellent

Charles

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
spectacular views from a magical suite
Stayed 2 nights in May 2022
Response from EB on 4 Oct 2022
Dear Guest, We wish to thank you for the great review with reference your experience from Infinity Suites & Dana Villas.We are so glad to read that you stayed entirely satisfied from the facilities of our boutique hotel. We look forward to welcoming you back in the near future.Kind Regards ,Efthimis BaroutasGeneral Manager

2/10 Terrible

ABDUL

Stayed 2 nights in Jul 2022

8/10 Good

Stacy

Stayed 3 nights in Jul 2022
Response from EB on 18 Jul 2022
Dear Ms Stacy , We wish to thank you for staying with us. We appreciate your feedback! Kind Regards , Infinity Suites & Dana Villas Team

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
The views are stunning; the employees are wonderful. It is a lot of steps to descend and climb every day, but if you have the stamina, it is well worth the stay.
Stayed 2 nights in Jun 2022
Response from EB on 30 Jun 2022
Dear Mr. John, Thank you for the great review with reference your experience from Infinity Suites & Dana Villas. We are so glad to read that you stayed entirely satisfied from the service and the facilities of our boutique hotel. We look forward to welcoming you back in the near future. Kind Regards, Infinity Suites & Dana Villas Team

4/10 Poor

Jonathan

Stayed 2 nights in May 2022
Response from EB on 21 May 2022
Dear Mr. Jonathan, Thank you so much for your feedback, we would appreciate if you could contact us directly to provide more information about your stay. Kind Regards, Infinity Suites & Dana Villas Team

10/10 Excellent

Adrianna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful stay here!
Stayed 2 nights in May 2022
Response from EB on 12 May 2022
Dear Ms. Adrianna, Thank you for the great review with reference your experience from Infinity Suites & Dana Villas. We are so glad to read that you stayed entirely satisfied from the service and the facilities of our boutique hotel. We look forward welcoming you back in the near future. Kind Regards , Infinity Suites & Dana Villas Team

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful. Kaylee the concierge was incredible, as well as Argie. Kaylee helped to organize and reserve so many fun adventures, from a sunset cruise, spa amenities, dinners, and wine tours. We so enjoyed our stay. I wish more stuff in the town had been open, but that comes with the timing of our trip. You won’t be disappointed staying here!
Stayed 7 nights in Mar 2022
Response from EB on 14 Apr 2022
Dear Brad , We would like to thank you for sharing your experience with the readers of Expedia . We are grateful for your kind comments and we are pleased to know that you had such an amazing stay at the Infinity Suites –Dana Villas & Suites. Indeed, our team is committed with genuine passion and sincerity only to ensure the highest possible quality service. We remain at your disposal and we look forward to welcoming you back in the near future. Kind Regards, Infinity Suites & Dana Villas team

6/10 Okay

Verified traveller

Travelled with partner
I was super excited about this and my husband payed more than a grand per night because it was our honeymoon and we had been waiting a year for it due to covid. However we were both quite underwhelmed. We stayed in the Honeymoon Villa and I loved the river pool and really enjoyed the caldera view but the indoor pool was supposed to be heated and it was really cold. I know it was standard heating but wouldn't hurt to make it a little warmer for the fall time guests. The inside of the villa was a little old and definitely lived in but super clean nonetheless. The daybed and couch outside were definitely dirty and smelled so bad so I spread towels before I laid out and used one of the inside pillows as the outside day bed pillows were kind of stinky. I also really enjoyed the in bedroom sauna/heated shower which was so relaxing and loved the little treats they left in our room everyday. Overall it was a great experience, especially loved the river pool! Also close to Fira so location wise it was great!
Stayed 3 nights in Oct 2021
Response from Infinity Suites & Dana Villas team on 4 Apr 2022
Dear Rizwan, Greetings from Infinity Suites & Dana Villas! Thank you for taking the time to share your feedback regarding your stay in one of our signature villas. We are delighted to hear how much you have enjoyed our river pool premises, the signature private sauna, our unique view and our staff quality services. Regarding your request for a warmer interior plunge pool ,as explained from our front desk agents, we have to operate according to the health and safety temperature regulations for interior cave pools to ensure a safe and pleasant environment for all our beloved guests. It has been a true pleasure having accommodated you in our facilities and we are looking forward to the pleasure of your next arrival! Kindest regards, Infinity Suites & Dana Villas

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is everything and more. I cannot begin to describe the friendliness of the staff, their communication with us throughout our trip, paying attention to every detail. The room was so clean with turndown service every night. They were willing at all times to make our stay as enjoyable as possible. RG and Lazaro were the most outstanding staff members. The food was amazing and prepared fresh daily. The views of the caldera look like a dream every night from our balcony. Even on departure, they prepared a breakfast box for us. We are definitely going back next year and will only stay at Dana Villas
Stayed 6 nights in Nov 2021
Response from Argiro Tsapou Guest Relations Manager on 23 Nov 2021
Dear Yvette, Thank you for taking the time to share such a glowing review from your recent stay at Infinity Suites & Dana Villas! We are delighted to hear how much you have enjoyed your room facilities, location,restaurant and our hospitality services during your stay with us. We will be looking forward to the pleasure of your next welcoming!

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
Living the Good Life
Dana Villas sits along the cliff side with other similar hotels just outside of town in Fira, Santorini. Upon first arrival it is difficult to find on your own without someone meeting you on the Main Street. Communication on WhatsApp was excellent for meeting the porter and other things needed from the front desk. Trust me, have them carry your luggage back and forth, the stairs can be excessive and tricky. We stayed part of our trip in a normal room, smaller but with an excellent view. We then transferred to the honeymoon suite. Same view, but for some reason it looked better from that suite! It was amazing with the cave pool, patio, and extra space! We felt like celebrities! Altogether is was a great place to stay. Somewhat out of our normal budget, but you only live once!
Stayed 2 nights in Nov 2021
Response from EB on 21 Nov 2021
Dear Kevin, We wish to thank you for the glowing review of your stay with us. We are very pleased that the standard of our service, together with the quality of the hotel, has entirely fulfilled your expectations. This review will be seen as a reward for all the efforts of our staff who will be delighted to know that their hospitality enhanced the overall enjoyment of your stay. We hope that you will not wait so long to visit us again at the Infinity Suites & Dana Villas but become one of the many guests who enjoy their annual holiday with us each year. Kind Regards, Efthimis Baroutas Director of Operations

10/10 Excellent

VENERANDO, SHREVEPORT

Travelled with partner
Liked: Cleanliness
Great accommodations and view of the Aegean sea. We had a room upgrade on check-in! Wonderful stay, great staff, excellent views!
Stayed 2 nights in Nov 2021
Response from EB on 21 Nov 2021
Dear Mr. Venerando, Thank you for the great review with reference your experience from Infinity Suites – Dana Villas & Suites I'm so glad to read that you stayed entirely satisfied from the service and the facilities of our boutique hotel. We look forward to welcoming you back in the near future. Kind Regards , Efthimis Baroutas Director of Operations

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The customer service provided by Yiannis at check in was top notch, even when we arrived late at night. The room is better than the pictures in adverts. Fantastic!
Stayed 1 night in Nov 2021
Response from Argiro Tsapou Guest Relations Manager on 7 Nov 2021
Dear Mr. Rick, Thank you for taking the time to share such a wonderful review from your recent stay at Infinity Suites & Dana Villas. We are delighted to hear that you have enjoyed our facilities, location and services. We remain at your entire disposal and we are looking forward to welcoming you again soon!

10/10 Excellent

Gloria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excelente propiedad, el trato desde que llegamos fue 10! Podrian mejorar la Oferta de comidas en el restaurante.aunque un factor pudo haber sido que Fuimos en un momento de año donde cierran por invierno
Stayed 3 nights in Nov 2021
Response from Argiro Tsapou Guest Relations Manager on 7 Nov 2021
Dear Mrs Gloria, Thank you for the glowing review shared from your recent experience in Infinity Suites & Dana Villas! We are truly honored to hear that we have matched your expectations and we are looking forward to the pleasure of your future welcoming!

10/10 Excellent

Kim Anthony

Liked: Cleanliness, room comfort
It was an amazing place and the staff was great! I highly recommend this place.
Stayed 1 night in Oct 2021
Response from EB on 29 Oct 2021
Dear Mr. Anthony, We wish to thank you for the glowing review of your stay with us. We are very pleased that the standard of our service, together with the quality of the hotel, has entirely fulfilled your expectations. This review will be seen as a reward for all the efforts of our staff who will be delighted to know that their hospitality enhanced the overall enjoyment of your stay. We hope that you will not wait so long to visit us again at the Infinity Suites & Dana Villas, but become one of the many guests who enjoy their annual holiday with us each year. Kind Regards, Efthimis Baroutas Director of Operations

10/10 Excellent

Ahmed

Stayed 2 nights in Oct 2021
Response from EB on 29 Oct 2021
Dear guest , We wish to thank you for staying with us. We appreciate your feedback! Kind Regards , Efthimis Baroutas Director Of Operations

4/10 Poor

Yoonshik

Not worth the $$
The place was amazing however it wasn't what we expected. The water was cold in the jacuzzi and some molds around the room... Apparently they don't believe in refrigerators, just a cooler which wasn't working so they had to get us another one.. and no microwaves... Which is disappointing when I'm spending over a $1000 a night
Stayed 2 nights in Oct 2021
Response from EB on 22 Oct 2021
Dear Ms. Yoonshik, Warm greetings from Infinity Suites & Dana Villas. Thank you for the time you dedicated in order to share your experience from your recent stay with us. We are glad to read that enjoyed our location. On the other hand, as per your review, it seems that we didn't manage to fulfil and exceed your expectations; thus, kindly accept our sincere apologies. Although we have to mention, that regarding your exterior pool's temperature the reason it was not warm enough is, because you used soapy chemicals inside the pool, so we had to completely empty the pool and deep clean the machinery to avoid any damages from happening. As far as your facillitites in the room , we have placed coolers in all of our rooms since we provide soft drinks room service 24/7 so you can have anything as cold as you wish anytime. Our establishment is a luxury boutique hotel and we do not have any kitchen equipment in the rooms, nor we use microwaves in our hotel's restaurant. We pride of ourselves for the fresh ingredients we use in all of our cuisine and microwaving food is out of our concept. We consider every feedback with the outmost seriousness, as we are eager to achieve the highest hospitality standards. We truly hope to have the chance of welcoming you back in the near future. Kind Regards, Efthimis Baroutas Director of Operations

8/10 Good

Cori

Liked: Cleanliness, room comfort
Santorini bucket list
Plan on a beautiful view and lots of steps. The communication from the front desk was terrible. We went several times to correct things and had to constantly remind him. The shower head was broken. But the views were awesome. The breakfast staff was amazing.
Stayed 1 night in Sep 2021
Response from EB on 1 Oct 2021
Dear Ms. Cori, Warm greetings from Infinity Suites & Dana Villas. Thank you for the time you dedicated in order to share your experience from your recent stay at Infinity Suites – Dana Villas & Suites I'm glad to read that the services provided by our dedicated team members are much appreciated. On the other hand, as per your review, it seems that we didn't manage to fulfil and exceed your expectations; thus, kindly accept our sincere apologies. We have taken your comments into account with the utmost seriousness and have proceeded to take all the necessary measures to ensure that the problems you encountered were dealt with and never reoccur again. As a hotel that prides itself in offering the best in service and quality, it is unacceptable for us to disregard such issues and we thus take it upon ourselves to effectively solve any problems our guests may encounter. We truly hope to have the chance of welcoming you back in the near future. Kind Regards, Efthimis Baroutas Director Of Operations

8/10 Good

Erin

Liked: Cleanliness, room comfort
Great hotel room view. Bed was comfortable and staff were friendly. Not a good stay if you have mobility issues. Also the breakfast was mediocre for the price you pay.
Stayed 2 nights in Sep 2021
Response from EB on 28 Sept 2021
Dear Erin , Warm greeings from Infinity Suites & Dana Villas. We are glad to hear you enjoyed our property's location and the Caldera breathtaking views. Regarding the mobility issues you refer to , indeed it is really togh for somebody with mobility issues to climb up and down the steps within our property, since it's entirey built on the edge of the cliffside. This is what makes this place unique and everyone should be aware of the geological morhpology of the place before selecting to visit us. Regarding your breakfast comments , we are intrigued to hear such a comment since we receive daily wonderful feedbacks about the breakfast options we offer. We appreciate all kinds of feedback since we are eager to get better and better daily, so thank you so much for dedicating the time to share this review. We would be glad to welcome you again as our guests in the near future. Kind Regards, Efthimis Baroutas Director of Operations

10/10 Excellent

Blake

Liked: Cleanliness, room comfort
BEST HOTEL IN FIRASTEFANI
The views were unbeatable! Staff was amazing! Lot of stairs, but it’s worth every step! Can’t wait to do this again!
Stayed 3 nights in Sep 2021
Response from EB on 21 Sept 2021
Dear Mr. Blake , We would like to thank you for sharing your experience with the readers of Expedia . We are grateful for your kind comments and we are pleased to know that you had such an amazing stay at the Infinity Suites –Dana Villas & Suites. Indeed, our team is committed with genuine passion and sincerity only to ensure the highest possible quality service. We remain at your disposal and we look forward to welcoming you back in the near future. Kind Regards, Efthimis Baroutas Director of Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Amazing!!
We booked the superior pool suites. The pool was not as that large as I expected but it was good enough and the view was amazing 270C aspects(volcano, sunset, White Houses). Pool was clean and bathroom has two sets of showers. Overall, amazing stay at Dana!
Stayed 1 night in Sep 2021
Response from Argiro Tsapou Guest Relations Manager on 15 Sept 2021
Thank you very much for your glowing review in regards to your recent stay at Infinity Suites & Dana Villas! We are delighted to hear that your accommodation in our property exceeded your expectations and we are looking forward to welcoming you again soon!

10/10 Excellent

Anna Donie Mendaros

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2021
Response from EB on 6 Sept 2021
Dear guest , We wish to thank you for staying with us. We appreciate your feedback! Kind Regards , Efthimis Baroutas Director of Operations

10/10 Excellent

Alexandra

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from EM on 17 Sept 2021
Dear guest , We wish to thank you for staying with us. We appreciate your feedback! Kind Regards , Efthimis Baroutas Director of Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Amazing room
We selected a Honeymoon Suite and it was a very beautiful and pleasant room. Argie, the reception manager is a very charming and was really helpful accommodating all our requests. Food was delicious and the view was beautiful from our room. I definitely recommend it!
Stayed 2 nights in Aug 2021
Response from EB on 6 Sept 2021
Dear Mr. Javier, We wish to thank you for the glowing review of your stay with us. We are very pleased that the standard of our service, together with the quality of the hotel, has entirely fulfilled your expectations. This review will be seen as a reward for all the efforts of our staff who will be delighted to know that their hospitality enhanced the overall enjoyment of your stay. We hope that you will not wait so long to visit us again at the Infinity Suites & Dana Villas but become one of the many guests who enjoy their annual holiday with us each year. Kind Regards, Efthimis Baroutas Director of Operations

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Dana Villas is a really nice hotel, the rooms and the views were amazing. The staff were also really nice and helpful
Stayed 1 night in Aug 2021
Response from EM on 18 Aug 2021
Dear Guest , Warm greetings from Infinity Suites & Dana Villas. Thank you su much for dedicating the time to share your experience at our hotel. We are trully glad to hear that you enjoyed our facillities & our staff service fullfilled your expectations. Your kinds words will be taken as a reward by all our staff member who really put in ther best effort into making your experience as memorable as possible and reach the hospitality standards we daily seek to achieve. We would be more than happy to welcome you again at our property in the near future. Kind Regards, Infinity Suites & Dana Villas Team

10/10 Excellent

Ahmad

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

4/10 Poor

KADIAN

Way Better Options Available
Kaylee specifically and the Porter's were amazing! I was greeted with a welcome foot massage which was different and very good. Vera, the masseuse was very outgoing and sweet! The concerns I have are not with the staff, but with the property itself. The first turnoff was that it's impossible for a vehicle to drive onto the property so you'll have to walk about 2 minutes to a nearby restaurant that's streetside. Normally that wouldn't be a big deal, however the stairs!!! I know almost anywhere with a great view is on a cliff, but are a thousand stairs necessary? There were so many I didn't even want to venture off the property to walk around. I stayed in two different rooms; the first had an infinity pool and also a cave pool. The cave pool, located inside the room, was too cold so I didn't even use it. The pool furniture, couches etc. looked like they hadn't been cleaned in forever. There were strands of hair throughout the room and I couldn't connect to the Bluetooth speaker. Let's not get me started on the ironing board! I got back pains from using that mini thing; you know the one you put on your bed? Why would they think we'd want to use that? The other room was a suite, loft style. Same dingy furniture that needs cleaning, broken fixtures and stains on the wall. The door on my second room wouldn't close properly, two TVs in the room, but only one worked, breakfast, daily, arrived cold and tasted old; cheese that should be melted wasn't. I did not enjoy my time.
Stayed 2 nights in Aug 2021
Response from EM on 16 Aug 2021
Dear Mrs. Kadian , Warm greetings from Infinity Suites & Dana Villas. We are sorry to hear your experience in our property did not fullfill your expectations. We would like to mention that indeed our hotel is located at the infamous Santorini's Caldera and the steep steps is a fact we cannot oversee , this is the reason we always make clear that our property is not comfortable for anybody with mobility issues because they will not be able to enjoy their vacation due to that fact. All our exterior pools are set to 35celcius degrees and our interior pools are set to 33celcius degrees according to health and safey protocols. Also due to our experience in this kind of establishments, we believe this is the optimal temperature for interior heated pools to balance warmth and clear atmosphere/lack of humidity inside the cave room. Our staff is 24h available for each and every one of our guests, since we seek to provide high standards of hospitality service, thus we do not understand why you did not reach us to resolve such an easy to solve issue as our in room speaker's bluetooth connection. We are sorry to hear the height of the ironing board we provided to you alongside with the iron was not comfortable for you. Anydoby can avoid the discomfort of ironing their own clothing just by letting us know since we provide washing , dry cleaning and ironing services in our facillities by our Laundry department. We really appreciatate and receive with the outmost seriousness every feedback we receive, since we are eager to reach the highest hospitality standards, which we daily seek to achieve. Thank you so much for the time deticated to post your review , we hope to have the chance to accommodate you again in our permises and provide you a memorable and unique accommodation experience. Kind Regards, Infinity Suites & Dana Villas Team