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Reviews of Hotel Anabella

2.5 out of 5
Hotel Anabella
253 C. Mercedes, Santo Domingo, Distrito Nacional

Reviews

6.8
Rating 10 - Excellent. 19 out of 54 reviews" "
Rating 8 - Good. 7 out of 54 reviews" "
Rating 6 - Okay. 12 out of 54 reviews" "
Rating 4 - Poor. 7 out of 54 reviews" "
Rating 2 - Terrible. 9 out of 54 reviews" "

6.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jehovahny, Stanford

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need to update room needs fridge or water cooler better
Stayed 1 night in May 2024

2/10 Terrible

Casiodora

Stayed 6 nights in Mar 2024

4/10 Poor

Shatasha

Disliked: Cleanliness
I barely had water in the bathroom,water didn’t came from the shower no time at all The door is not properly sealed I could lay on my bed and see through the cracks on the door
Stayed 2 nights in Mar 2024

6/10 Okay

Shatasha

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Petterson

Stayed 5 nights in Mar 2024

10/10 Excellent

Carlos

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was amazing.
Stayed 1 night in Feb 2024

10/10 Excellent

Garnic

Stayed 1 night in Feb 2024

10/10 Excellent

Deshaun

Stayed 1 night in Feb 2024

10/10 Excellent

Deshaun

Stayed 1 night in Feb 2024

10/10 Excellent

Garnic

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Garnic

Stayed 2 nights in Feb 2024

10/10 Excellent

Garnic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Luc

Stayed 15 nights in Dec 2023

8/10 Good

Mariel

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good spot and great price.
Stayed 1 night in Jan 2024

10/10 Excellent

Disneyris

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Nemanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Sisay, Mukilteo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Luis Manuel

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No parking available, no hot water, low AC and low privacy, cracks on door you can see the bed from outside on room 205
Stayed 2 nights in Oct 2023

6/10 Okay

Carlos

Stayed 1 night in Oct 2023

8/10 Good

Oscar De

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

jhean

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Edwin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had to skip the booking and leave for because there was no running water in the hotel and the lady told us she would get us a bucket to bathe

10/10 Excellent

Renicia

Disliked: Amenities
Deceived by online pictures. Reception area seemed to serve more purposes as theres a sofa behind locked iron bars. Area small and congested. No landline or computer, staff used mobile. Room door handle loose and no proper safety lock. There is a gap in the door frame visible enough to see through and from. Bed sheet stained and blood spots. Bathroom mildew stains, toilet not stuck to floor, wiggly. And I guess its a norm in DR the morning after there was no running water
Stayed 1 night in Aug 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is affordable, conveniently located, and best of all the staff is amazing. Melissa—the main host—is attentive, friendly, and very considerate. The pool and spa are offsite, but the jacuzzi is relaxing. The facilities do need some work, but for the price is worth it. This will be my go to place when staying in the colonial zone.
Stayed 1 night in Aug 2023

10/10 Excellent

Ysaira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very affordable, has a great location and has excellent staff. Melissa is helpful and more than a hotel clerk she’s an amazing host. The facilities need some work, but for the price, it’s well worth it. If you’re visiting the colonial area, it’s a great choice if you plan to spend time looking at the sights, it’s fairly close to a lot of historic sites.
Stayed 1 night in Aug 2023

10/10 Excellent

HENRY

Liked: Property conditions & facilities
Nice hotel i like it
Stayed 4 nights in Aug 2023

4/10 Poor

Joseph

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Do Not stay here unless you absolutely have to. Certainly, do not bring your girlfriend/wife. Check in= No computer- no way to confirm your stay. Property is locked= You have to yell "HOLA" until the lady comes and unlocks the door. Across the street is a small, triangular park where people drink and yell all night. Staff yells conversation through the hallways all day and half the night. Room= small table, small sink. No dresser- a closet w. a shelf (just stack your stuff up). Toilet= No toilet seat Shower= could not adjust the water- it was boiling hot (unusable). The air conditioner was great. Super close to the main avenue in the Colonial Zone. Lisa, the lady who works there, only speaks Spanish but she is super-nice and super-competent. If not for her, this place would be a -5.
Stayed 3 nights in Jul 2023

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brothel
Upon check-in the kids and I witnessed a prostitute walking the halls and passing us at the check-in desk. You think I would have gotten the clue.... Check-in took about 30 minutes but we finally got the rooms. I couldn't even imagine rooms being more disgusting: the beds looked like they were found in the street, the rooms and bathrooms were filthy. We dropped our luggage and left (we didn't plan to sleep there, we just needed a place to keep out luggage until 1am when were going to leave for the airport to catch our flight). We toured Santo Domingo (which we loved) and returned to the hotel at 11pm. The children (11 and 12 years old) opened our hotel room door to find a man naked in our bed with two prostitutes! Our luggage was in the room, so we took our bags and walked out at 11pm, obviously extremely upset. Look at the price of this hotel. There is a reason for this low price. It is for prostitutes and their clients. Stay anywhere else.
Stayed 1 night in Jul 2023
Response from Donald Pineda on 24 Jul 2023
This guest was bringing in hookers to my hotel, that’s why he was kicked out and thats why he is writing this fake review

6/10 Okay

Jose

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location, great price, but needs some attention to details. And it needs to have good water service most of all. Shouldn't be open to guests without an effective water service in the bathrooms.
Stayed 2 nights in Apr 2023

8/10 Good

ANA SARAI

Liked: Cleanliness, staff & service, property conditions & facilities
Bien relación precio calidad, solo no hay agua caliente.
Stayed 1 night in Apr 2024

10/10 Excellent

Pablo

Stayed 1 night in Apr 2024

10/10 Excellent

Marlene

Stayed 1 night in Apr 2024

6/10 Okay

Yajaira

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Armando

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Legue y no habia habitaciones
Stayed 2 nights in Mar 2024

6/10 Okay

aletz

Stayed 1 night in Feb 2024

8/10 Good

Lusarys

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Me gustó mucho el servicio del personal. En cuanto a las instalaciones, es todo lo que se puede esperar al gastar 70 dólares por dos noches.
Stayed 2 nights in Feb 2024

6/10 Okay

Carolina, Guadalajara

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Celina

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Tenia resrrva para una noche en ese hotel. Cuando llegué habia pasado algo y me enviaron a otra en la misma calle, hotel Cornelio. El personal fue muy diligente y amable. Pero las instalaciones estaban muy deterioradas. En las paredes habían rasto de humedades y el baño no estaba muy limpio. Esa fue mi experiencia de una moche.
Stayed 1 night in Dec 2023

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

JHON

Stayed 4 nights in Oct 2023

10/10 Excellent

Denny

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Muy buena atención de Melissa
Stayed 1 night in Sep 2023

4/10 Poor

mbàpin

Travelled with group
Disliked: Amenities
Lo único bueno es que cerca del conde
Stayed 1 night in Aug 2023

6/10 Okay

Frederic

Disliked: Staff & service
Dois mieux faire , quite a augmenter un peux
Un accueil respectueux, etat chambre laisse desire portes branlante ,fausse annonce de pouvoir etre rembourse si on si on souhaite à annuler
Stayed 9 nights in Aug 2023

8/10 Good

eric

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Gracias por tu estancia on 10 Jul 2023
¡Nos alegra que hayas disfrutado de tu estancia! ¡Esperamos verte nuevamente pronto!

10/10 Excellent

Rodrigo

Stayed 1 night in Apr 2023

6/10 Okay

Marlene

Travelled with family and small children
Liked: Staff & service
La ubicación es excelente, brindan cafe de cortesia por las mañanas, hay detalles en los servicios de higiene que deben mejorar

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel está en el centro histórico, así que su ubicación es buena. Pero no tiene parqueadero a pesar de que decía que lo tenía. El aseo no es el mejor, la ducha no servía, el control del televisor estaba totalmente dañado. Las instalaciones están en mal estado. La información no es clara.
Stayed 2 nights in Dec 2022