4/10 Poor
Brandon
Travelled with partner
25 May 2024
Liked: Cleanliness, staff & service
When I was at this property two years ago, it was phenomenal. Now? In my opinion, it is gone downhill and that is not the fault of the employees that’s a message for upper management and ownership. The unit that we were in needed repairs and looked very tired For a property that is really the king of the hill we need maintenance. We need love.
The staff housekeeping and Butler were amazing upper management. I’m not thrilled with. We could smile more. We could pretend we’re interested more unlike regular staff who were phenomenal. Upper management seemed too stoic and unhappy and too disinterested. I really hope in the future they fix some of these issues because The properties and the general idea of the properties is really excellent. But I was not thrilled with my last five night visit.
Brandon
Stayed 5 nights in May 2024