Property entrance

Reviews of Hotel AJ Gran Alacant

4 out of 5
Hotel AJ Gran Alacant
Av de Finlandia , Urb Gran Alacant, 15, Santa Pola, Alicante

Reviews

9.4

Exceptional

Rating 10 - Excellent. 273 out of 398 reviews" "
Rating 8 - Good. 105 out of 398 reviews" "
Rating 6 - Okay. 13 out of 398 reviews" "
Rating 4 - Poor. 2 out of 398 reviews" "
Rating 2 - Terrible. 5 out of 398 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Liked: Property conditions & facilities
I had to book as a last minute emergency when my friends flight from another country was cancelled and I needed somewhere near Alicante airport. I booked online and paid a great price. The hotel is super clean and lovely staff and welcome.Highly recommended!!
Stayed 1 night in May 2024
Response from Quality dept on 15 May 2024
Dear Helen,We are glad to know that you have enjoyed your stay with us. Thank you so much for sharing it!! and, of course, for recommending us... Nothing makes us happier!We hope that your friends were finally able to travel and meet you again to enjoy a few happy days together.Please, come back soon. Kind regards,Quality dept.AJ Gran Alacant

8/10 Good

Nosakhare Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 2 nights in May 2024
Response from Quality dept on 15 May 2024
Dear Nosakhare,Thank you so much for this good value of your stay in AJ Gran Alacant.We hope to see you soon!! Enjoy a nice day.Warm regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed after arriving late on a flight, ideal location
Stayed 1 night in Apr 2024
Response from Quality dept on 2 May 2024
Dear Tracy,What an excellent and motivating score... Thank you very much, from the bottom of our heart!Nothing makes us happier than knowing that our guests have enjoyed a beautiful stay in this, their home in Santa Pola.We hope you will come back to visit us soon. We look forward to seeing you!Enjoy a nice day. Kind regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Ann

Stayed 4 nights in Apr 2024
Response from Quality dept on 15 May 2024
How nice and motivating is your value of your experience with us... THANK YOU SO MUCH ANN!!! You are very kind.We are looking forward to see you soon.Warm regards,Quality dept.AJ Gran Alacant

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good dining
Stayed 7 nights in Mar 2024
Response from Quality dept on 2 Apr 2024
Dear Paul,What a joy to hear that you enjoyed your experience at our hotel! Thank you very much for your excellent review, which encourages us to continue working hard. We shared his words with our food & beverage department.Please come back soon. We look forward to seeing you.Enjoy a nice day. Kind regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed. Excellent stay in junior suite
Stayed 1 night in Mar 2024
Response from Quality dept on 21 Mar 2024
Dear Helen,Thank you so much for this motivating value of your stay with us!! you are very kind...We are glad to know that you enjoyed a confortable experience in AJ Gran Alacant and we would love to receive you again and we hope it will be soon!Thank you again and receive our warmest regards,Quality dept.AJ Gran Alacant

8/10 Good

Simon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for Alicante Airport by car. Pleasant stay. Great breakfast.
Stayed 1 night in Mar 2024
Response from Quality dept on 12 Mar 2024
Dear Simon,What a joy to know your satisfaction... Thank you so much for sharing it!! And of course, for trusting us during your visit to this beautiful town. Hopefully we'll see you here again soon.Kind regards,Quality dept.AJ Gran Alacant

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel. Friendly and profesional staff. A bit basic for a 4 star hotel but well placed for the shops and bars of Gran Alacant and I would stay there again.
Stayed 3 nights in Mar 2024
Response from Quality dept on 12 Mar 2024
Thank you, Glenn, for your trust and good value of your stay with us. What motivates us the most is that you liked the service offered by our staff. You are very kind to mention it!Please, come back very soon and don't hesitate to contact us if you need anything else.Enjoy a nice day. Kind regards,Quality dept.AJ Gran Alacant

8/10 Good

Mohammad

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This is a perfect place if you have a car to travel around within 10-20 minutes, receptionists not as professionals as must be according to my previous visited in the same hotel, just a little smile will change the world. Thank you to AJ hotel and the team
Stayed 2 nights in Mar 2024
Response from Quality dept on 6 Mar 2024
Dear Mohammad,We are very happy to hear that you generally enjoyed your stay with us. We regret that this time there was some things for improvement. Of course, we take good note of this and assure you that we will work to ensure that it does not happen again. For us, our guests come first and we are grateful that you have trusted us twice. Please visit us again soon. We will be happy to welcome you with open arms. And in Santa Pola and its surroundings there are many beautiful places to discover!Thank you very much for your trust and kindness. Receive our warmest greetings,Quality dept.AJ Gran Alacant

2/10 Terrible

Dej

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE: The good: There are supermarkets and dining places nearby standard rooms and decent sized balcony The bad: There was hair in the shower from the past occupant. Hotel room was very low hygiene. Paid for breakfast for one day and it was cold, they do not bother to refresh food after some time. Though there is a toaster there We were provided false promises about the facilities that were available. It was always difficult to get a straight forward answer from them Was not treated with respect regarding queries; perhaps because i am of colour. It is not welcoming. Tried to send a complaints email and it was blatantly ignored. Prior to my stay there were no communication issues. This hotel takes no accountability. Conclusion: Bad hygiene, poor communication and dismissive approach. I will not be staying here again. (from the UK)
Response from Quality dept on 7 Mar 2024
Good morning Mr. Dej,We regret that your stay at our hotel has not been to your liking and we take note of your suggestions to analyze and establish the appropriate improvement actions for future occasions.Unfortunately, we are not able to meet all the demands of our guests. In your case, you asked us from the beginning to offer you free wine, flowers, breakfasts or dinners because it was the birthday (the week before the stay) of one of you and, respecting the protocol that we have established for the birthdays of our guests (always during the stay), we could not meet your request, but we offered you complimentary chocolates accompanying the wine, which you dismissed when you knew the price of it. Nothing makes us happier than celebrating our guests' big day by offering them a complimentary gift, but, out of deference to the rest, we must respect the same conditions for everyone.We remain at your disposal to clarify any questions or comments you may have.Thank you very much for your time and best regards,Quality dept.AJ Gran Alacant

8/10 Good

Gunnlaugur M.

Stayed 1 night in Feb 2024
Response from Quality dept on 21 Mar 2024
Thank you Gunnlaugur M. for your trust and good value of your stay in AJ Gran Alacant.Please, come back soon! Kind regards,Quality dept.AJ Gran Aalacant

10/10 Excellent

David

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic hotel but English breakfast not good
Stayed 2 nights in Feb 2024
Response from Quality dept on 1 Mar 2024
Dear David,Thank you for your kind words and excelent value of your stay in AJ Gran Alacant. We take good note about your comment of the breakfast. Thank you too because it helps us to improve. We are going to check the composition.Please, come back very soon. Kind regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel definitely a 5 stars very affordable and but excellent very modern new and best of all very clean and staff are excellent to deal with. The only thing missing was hair conditioner in their shower everything else were there. I recommend this place and I look forward to going back JAM
Stayed 1 night in Feb 2024
Response from Quality dept on 26 Feb 2024
Dear Josephine,How wonderful is to know about your satisfaction!! It's the most motivating thing... THANK YOU VERY MUCH and, of course, for your trust in our hotel during your stay in Santa Pola.Please, come back soon.Enjoy a nice day. Warm regards,Quality dept.AJ Gran Alacant

6/10 Okay

Zoe

Liked: Property conditions & facilities
Disliked: Staff & service
Economy basic hotel
You get what you pay for a cheap economy hotel with very little to offer Close to airport. But basic breakfast typical free Spanish offerings. But like I said you get what you pay for and nothing else.
Stayed 1 night in Feb 2024
Response from Quality dept on 26 Feb 2024
Dear Zoe,Although we do our best to ensure that our guests fully enjoy their stay with us, we regret that we did not achieve full satisfaction in your case. We would have loved to.Please give us a second chance if you come back to Santa Pola, we are sure your perception will be better.Thank you very much for your trust and for sharing your impressions. They are of great help to us to continue moving forward and improving.Kind regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Quality dept on 20 Feb 2024
Dear Jo,What a great new to kknow about your satisfaction... thank you very much!! It's the most motivating thing to us.Please, come back soon :)Enjoy a nice day. Warm regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Patricia

Stayed 2 nights in Feb 2024
Response from Quality dept on 16 Feb 2024
Thank you very much patricia for this wonderful 10!!We are very glad to know about your satisfaction :)Hope to see you soon. Kind regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8 out of 10
Could have cleaned the around the shower tray better but other than that everything else was good.
Stayed 3 nights in Jan 2024
Response from Quality dept on 12 Feb 2024
Dear Anonymous,First of all, thank you very much for your trust choosing us and kindness sharing your time giving us your feedback about your experience in this, your home in Santa Pola.Could have cleaned the around the shower tray better but other than that everything else was good.Hope to see you soon. Enjoy a nice day. Warm regards,Quality dept.AJ Gran Alacant

10/10 Excellent

ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here as a base for travelling to Quesada and Guardamar del Segura. Hotel is absolutely stunning , spotless throughout and rooms were of a generous size. Breakfast was included and had everything you could ask for from continental to full English cooked with fruits , yogurts , cakes , pancakes etc. Spoilt for choice really. Evening meals were also of excellent quality and relatively well priced for a hotel of this quality. Spa was also fantastically luxurious. All the staff were lovely and helpful especially the reception and bar staff. Loved our 6 night stay and we will for sure be back 😍
Stayed 1 night in Jan 2024
Response from Quality dept on 26 Jan 2024
Dear Ashley,How wonderful to read your loving and kind comment about your experience with us!! Thank you very much for that. It makes us very happy to know that you enjoyed your stay and that both the attention of our staff and the breakfast and other services were to your satisfaction.Hopefully you'll be looking forward to coming back soon! We look forward to seeing you with open arms.Enjoy a nice day. Warm regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing value. Lovely luxurious rooms with fridge safe and balcony, and great shower.. Nice toiletries, and a bonus is that it has a pool too. Highly recommend this hotel.
Stayed 1 night in Jan 2024
Response from Quality dept on 23 Jan 2024
Dear Karl,What wonderful news to know that you enjoyed your stay at our hotel!! Thank you very much.We hope to see very soon. Kind regards!!Quality dept.AJ Gran Alacant

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Quality dept on 17 Jan 2024
Dear Ian,Thank you so much for your trust and kind value of your stay with us.We hope to see again very soon.Warm regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Quality dept on 16 Jan 2024
Thank you very much Barry for your kind value of your stay in AJ Gran Alacant!!Please, come back very soon. We hope to see you again here with us...Kind regards!!Quality dept.AJ Gran Alacant

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and clean.only downside no tea making facilities.
Stayed 1 night in Dec 2023
Response from Quality dept on 16 Jan 2024
Dear Malcom,Thank you very much for your trust in our hotel during your stay in Santa Pola some days ago and, of course, for your good value of your experience and your comments helping us to improve. We take note of all of them.We hope to see you soon. Enjoy a nice day. Warm regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Jessie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to home away from home.
Stayed 3 nights in Dec 2023
Response from Quality dept on 16 Jan 2024
Thank you very much Jessie for your excelent value of your experience with us!! It's so motivating...!!!Please, return very soon to visit this beautiful place of Santa Pola and around and stay here again. It would be a pleasure to us to see you again.Have a nice day. Kind regards,Quality dept.AJ Gran Alacant

8/10 Good

Lynne C

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No cuppa
The location and friendlies was very good. The one letdown was the lack of tea making facilities in the room. We arrived late due to flight delays and unable to get a hot drink. Likewise we have stayed with you before because we had to be at the airport at 0600hrs a cup of tea would have been great before we left.
Stayed 1 night in Dec 2023
Response from Quality dept on 16 Jan 2024
Dear Lynne,Thank you very much for your trust and, of course, your comments that helping us to improve. We take good note of your suggestion of tea facilites, too. Next time we will try to offer this service.We hope to see you again very soon. Kind regards!!Quality dept.AJ Gran Alacant

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel.
Stayed 2 nights in Dec 2023
Response from Quality dept on 22 Dec 2023
Dear William,Thank you you so much for your kindness and trust in our hotel. You are an amazing person ;) It's wonderful to know that you have enjoyed a nice stay with us!! Please, come back very soon.Meanwhile, we wish you a Merry Christmas and a happy New Year.Warm regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable.
Stayed 1 night in Dec 2023
Response from Quality dept on 19 Dec 2023
Dear Andrew,Thank you very much for this great and motivating value of your stay with us!! We are glad to know that you enjoyed the experience and you were very comfortable in our hotel. Please, come back soon!Thank you very much and have a nice day,Quality dept.AJ Gran Alacant

10/10 Excellent

Tomasz

Travelled with group
Stayed 3 nights in Dec 2023
Response from Quality dept on 12 Dec 2023
Buenos días Tomasz,Nos gustaría darle las gracias por esta excelente y motivadora valoración tras su estancia con nosotros. No se imagina lo felices que nos hace saber que disfrutó de la experiencia. Ojalá que desee volver pronto. ¡Le esperamos con los brazos abiertos!.Le deseamos que tenga un feliz día.Un afectuoso saludo,Quality dept.AJ Gran Alacant

10/10 Excellent

Susan, javea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely, really nice clean and it smelt lovely! Very handy for the airport, easy parking, restaurant choices, shopping! Will definitely come back!
Stayed 1 night in Dec 2023
Response from Quality dept on 7 Dec 2023
Dear Susan,The most motivating and wonderful thing we can hear from a customer is that she will come back. That puts us firmly in the line to follow and there is nothing that makes us happier than knowing the satisfaction of our guests. THANK YOU, from the bottom of our heart.We are waiting for you in your home of Santa Pola.If we don't see each other before, have a merry Christmas.Warm regards,Quality dept.AJ Gran Alacant

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Room is a good size with a balcony for sitting outside. No tea and coffee making facility which would have been nice.
Stayed 1 night in Dec 2023
Response from Quality dept on 7 Dec 2023
Dear Tim,Thank you very much for your trust and kind value of your experience with us!We take note of your comment of tea and coffee facility.Please, come back very soon.Have a nice day. Warm regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Staff were friendly and accommodating and breakfast was very good.
Stayed 2 nights in Nov 2023
Response from Quality dept on 30 Nov 2023
Dear Jonathan,It's wonderful for us to know that you have enjoyed your experience in AJ Gran Alacant.Thank you for your motivating and excelent value of your stay, the cleaning, breakfast and the best for us, the service offered for our staff.We hope to see you again soon. Kind regards,Quality deptAJ Gran Alacant

10/10 Excellent

Lars

Liked: Staff & service, property conditions & facilities
Everything was excellent
Stayed 2 nights in Nov 2023
Response from Quality dept on 30 Nov 2023
Dear Lars,Thank you very much for your excelent score and trust!! It's very motivating to us... you are very kind.Please, come back soon.Have a nice day. Warm regards,Quality deptAJ Gran Alacant

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel does not offer, any major TV channels, Netflix…etc!! When come back to room after a long day of sightseeing, one needs entertainment. Looking up at the ceiling, we saw something blinking look like a camera. I know there’s one for smoke detection, but the smaller is encased in plastic just like a camera. Very suspicious.
Stayed 6 nights in Nov 2023
Response from Quality dept on 30 Nov 2023
Dear Manuel,Thank you very much for choosing us during your stay in Santa Pola and, of course, for your time leaving your opinion about your experience with us.We took good note of your suggestion for more TV channels options.We took also the opportunity to explain to you that strange the device for you at the ceiling is a presence sensor, currently disabled. We deactivated it at the time because, as part of our sustainability strategy, it was connected to the air conditioner with the idea that it would keep the AC on when it detected movement in the room but, as it was automatically activated if the guest moved in bed at night, it caused noise nuisance at that time and too cold.Please, come back to visit us very soon.Best regards,Quality deptAJ Gran Alacant

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for short stay
Stayed 2 nights in Nov 2023
Response from Quality dept on 15 Nov 2023
Dear Mohammad,Thank you very much for excelent value of your experience with us! It's very motivating...We are glad to know that your stay was fine, just as you deserve for your trust choosing us during your visit to Santa Pola.Please, come back soon.Have a nice day. Warm regards,Quality dept.AJ Gran Alacant

8/10 Good

Gail

Stayed 1 night in Nov 2023
Response from Quality dept on 13 Nov 2023
Thank you very much Gail for your kind value of your stay with us. Kind regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Marie A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel in a fantastic location at a great
Wonderful hotel, nice check in staff, room was spotlessly clean and comfortable, the breakfast was very nice with a good choice of hot and cold foods, the hotel is in a fabulous location with lots of shops, restaurants and supermarkets just a two minute walk away, Alicante airport is only 10 minutes away!
Stayed 1 night in Nov 2023
Response from Quality dept on 13 Nov 2023
Dear Marie A.,How happy we are to know that you enjoyed your stay with us so much!! It's the most motivating thing of the day... THANK YOU VERY MUCH!!Please, come back very soon.Warm regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Ivica

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for one night!
Stayed 1 night in Oct 2023
Response from Quality dept on 31 Oct 2023
Dear Ivica, Thank you so much for your excelent value of your stay with us!! It's so motivating!!We hope to see you soon...Enjoy a nice day :) Kind regards,Quality deptAJ Gran Alacant

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Quality dept on 26 Oct 2023
Dear James,Thank you so much for your value of your stay with us. We would wish a 5 of 5, but we hope you will give us a second chance the next time you return to Santa Pola. We will do our best to make sure you have a wonderful experience.Kind regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing friendly hotel
Very enjoyable holiday away in the sunshine, beautiful hotel, rooftop swimming pool which is lovely. Excellent friendly and helpful staff, would recommend this hotel to anyone who wants a relaxing, peaceful holiday away 👍🌞
Stayed 15 nights in Oct 2023
Response from Quality dept on 19 Oct 2023
Dear Jane,How wonderful it is to read your comment... Thank you so much. You are very kind! We are glad to know that you enjoyed a happy stay in this, your home in Santa Pola. Please, come back soon. Have a nice day and warm regards!!Quality dept.AJ Gran Aalacant

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the place: brand new, conveniently located, and nice breakfast. Service was great. Overall we had a wonderful experience.
Stayed 4 nights in Oct 2023
Response from Quality dept on 16 Oct 2023
Muchísimas gracias Silvia por ese maravilloso 10, que tanto nos motiva. Nos alegra saber que ha disfrutado de su estancia y deseamos tener la suerte de volver a verla con nosotros.Que disfrute de un feliz día. Un afectuoso saludo,Dpto. de CalidadAJ Gran Alacant

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Quality dept on 2 Oct 2023
Estimado Anonymous,Muchísimas por excelente valoración de su estancia con nosotros. No se imagina lo feliz que nos hace saber que disfrutó de la misma. Ojalá se haya quedado con ganas de más y le veamos de nuevo por esta casa.Reciba nuestro más cariñoso saludo. ¡Hasta pronto!,Dpto. de CalidadAJ Gran Alacant

10/10 Excellent

Reem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, staff was awesome, room was very clean. I would stay here again.
Stayed 1 night in Sep 2023
Response from Quality dept on 25 Sept 2023
Dear Reem,What a wonderful way to start the week by reading your opinion after your stay with us! we are very happy with your satisfaction.... thank you so much :) you are very kind....Please, come back soon. We are honored to have guests like you.Enjoy a nice week. Warm regards,Quality dept.AJ Gran Alacant

6/10 Okay

Patricia

Stayed 3 nights in Aug 2023
Response from Quality dept on 2 Oct 2023
Estimada Patricia,Muchas gracias por su confianza en AJ Gran Alacant a la hora de alojarse durante su estancia en Santa Pola.Esperamos que se haya quedado con ganas de volver y la veamos de nuevo pronto con nosotros.Un afectuoso saludo,Dpto. de CalidadAJ Gran Alacant

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Quality dept on 21 Aug 2023
Muchísimas gracias Esteban por su fantástica valoración. Nos resulta de lo más motivadora, ya que nada nos hace más felices que ver a nuestros huéspedes satisfechos. Es lo menos que se merece por su confianza.Un cariñoso saludo. Disfrute de un feliz día,Dept. de CalidadAJ Gran Alacant

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Quality dept on 18 Aug 2023
Dear Catherine,Thank you so much for this motivating 10!! It's great to know that your stay with us was fine :)Please, come back soon... It would be nice to see you again here.Enjoy a superb day. Kind regards.Quality dept.AJ Gran Alacant

8/10 Good

Karl Rainer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice newish hotel
For a overnight stay it has everything you need. Just a hop to airport. Easy parking. Good sized room with large terrace to the rear rooms. Swimming pool. Some night are getting pricey.
Stayed 1 night in Aug 2023
Response from Quality dept on 14 Aug 2023
Thank you very much, Karl, for your kind words, after your stay in our hotel. It makes us very happy to know that you especially liked the room, facilities and location.Please, come back very soon!!Have a nice day. Warm regards,Quality deptAJ Gran Alacant

10/10 Excellent

Samantha

Stayed 1 night in Aug 2023
Response from Quality dept on 14 Aug 2023
Thank you very much Samantha for your fantastic an motivating value!! We are very happy to know that everything was fine during your stay in this, your home in Santa Pola.Please, come back very soon!!Kind regards,Quality deptAJ Gran Alacant

2/10 Terrible

Nick

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Quality dept on 16 Aug 2023
Dear Nick,We regret that your experience in our hotel has not been to your liking. Feel free to let us know anything you may need.Thank you for your time. Best regards,Quality dept.AJ Gran Alacant

8/10 Good

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Gran Alacant trip
Great hotel, everything was very good except the breakfast was very disappointing
Stayed 2 nights in Jul 2023
Response from Quality dept on 14 Aug 2023
Dear Ronnie,Thank you very much for your trust in our hotel during your stay in Santa Pola and, of course, for sharing your experience. We are delighted to know that the stay was, in general, to your liking but we regret, on the other hand, that the breakfast was not to your satisfaction. We take note and transfer the head of this department for special control and review. We apologize for the inconvenience.Hoping to see you again on a next occasion, we take this opportunity to send you an affectionate greeting,Quality dept.AJ Gran Alacant

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean rooms.
Stayed 1 night in Jul 2023
Response from Quality dept on 14 Aug 2023
Dear Steve,Thank you very much for your trust in our hotel during your stay in Santa Pola and, of course, for sharing this excelent value. You are very kind...It would be nice to see you again here very soon.Enjoy a nice day. Kind regards,Quality dept.AJ Gran Alacant

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for an overnight stay before picking up a car to explore Spain
Stayed 1 night in Jul 2023
Response from Quality dept on 14 Aug 2023
Dear Elizabeth,How nice is to know your satisfaction about your experience in our hotel... Thank you so much for your kind and motivating words!!Have a nice day :) !!Hope to see you soon. Warm regards,Quality dept.AJ Gran Alacant