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Reviews of WAFER 450 Hotel

2 out of 5
WAFER 450 Hotel
2499 El Camino Real, Santa Clara, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 127 out of 218 reviews" "
Rating 8 - Good. 53 out of 218 reviews" "
Rating 6 - Okay. 23 out of 218 reviews" "
Rating 4 - Poor. 7 out of 218 reviews" "
Rating 2 - Terrible. 8 out of 218 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Decent for the price. The room is a bit too moisture tho
Stayed 2 nights in May 2024
Response from Guest Services on 20 May 2024
Dear Brian;Thank you for your feedback regarding your recent stay at Wafer Hotel Santa Clara On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!

10/10 Excellent

Yuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good experience overall. Parking is very convenient.
Stayed 2 nights in May 2024
Response from Palak Shah on 15 May 2024
Thank you for your feedback.

6/10 Okay

Suzanne, BOTHELL

The bed was too low to the ground and the mattress was too soft. However, the shower pressure was awesome and there was plenty of hot water. The walls are thin and you can hear your neighbors upstairs and beside you. The staff was friendly but overall it’s just an average hotel.
Stayed 2 nights in May 2024
Response from Guest Services on 13 May 2024
Dear Suzanne;lThank you for your feedback regarding your recent stay at The Wafer 450 Hotel Santa Clara. On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!

10/10 Excellent

SANDEEP

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location.
Stayed 1 night in May 2024
Response from Palak Shah on 14 May 2024
Thank You so much for your feed back. we appreciate.

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
This is a bare bones motel room. It is clean, has a bed, bathroom and television on a chest of drawers.
Stayed 2 nights in May 2024
Response from Palak Shah on 14 May 2024
Thank You for your feedback

6/10 Okay

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
The beds are way too soft.Need new beds. And a box Spring would do wonders for the mattresses.
Stayed 1 night in May 2024
Response from Guest Services on 11 May 2024
Dear Glenn;Thank you for your feedback regarding your recent stay at The Wafer 450 Hotel. On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!

10/10 Excellent

Smoky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel stayed in there 1 king size bed was amazing comfortable slept amazing would highly recommend this place will be returning for next vacation
Stayed 1 night in May 2024
Response from Palak Shah on 7 May 2024
Thank You for your feed back .

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, modern and cozy.
Stayed 1 night in May 2024
Response from Guest Services on 3 May 2024
We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you again soon.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Its a small business but comfortable
Stayed 1 night in Apr 2024
Response from Palak Shah on 7 May 2024
Thank You for feed back

8/10 Good

Yasmil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good. Just the air conditioning didn’t cool too much.
Stayed 3 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Dear Yasmil;Thank you for your feedback regarding your recent stay at Wafer450 Hotel, Santa Clara. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!

10/10 Excellent

Jerry

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down, best stay ever!! Clean! And looks like they remodeled!
Stayed 2 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Dear Jerry;Thank you for your feedback regarding your recent stay at …….. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have EV charging at the location which made it very convenient. Hotel staff were extremely kind and helpful. Highly recommend. Only complaint would be the sink isnt in the bathroom withr the shower and toilet. Room was very small but it was very clean and new and updated. Felt safe and very clean!
Stayed 2 nights in Apr 2024
Response from Guest Services on 19 Apr 2024
Dear Jessica;Thank you for your feedback regarding your recent stay at the wafer450 HotelYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

4/10 Poor

Miguel

Stayed 1 night in Apr 2024
Response from Guest Services on 6 May 2024
Dear Miguel;Thank you for your feedback regarding your recent stay at The Wafer 450 Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Apr 2024
Response from Guest Services on 13 Apr 2024
Dear Francisco;Dear Patricia;Thank you for your feedback regarding your recent stay at Wafer 450 Hotel Santa Clara.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 Excellent

Jimmy C

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Apr 2024
Response from Guest Services on 13 Apr 2024
Dear Jimmy;Dear Patricia;Thank you for your feedback regarding your recent stay at Wafer 450 Hotel Santa Clara.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled nice looking property. Room was nice and spacious. Staff very friendly.
Stayed 2 nights in Apr 2024
Response from Guest Services on 13 Apr 2024
Dear Patricia;Thank you for your feedback regarding your recent stay at Wafer 450 Hotel Santa Clara.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 Excellent

Lourdes, Vacaville

Stayed 2 nights in Apr 2024
Response from Guest Services on 29 Apr 2024
Dear Lourdes;Thank you for your feedback regarding your recent stay at The Wafer 450 Hotel. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated and clean.
Stayed 7 nights in Mar 2024
Response from Palak on 25 Mar 2024
Thank you so much for your review. We are looking forward for you to come again.

6/10 Okay

Linda

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Guest Services on 16 Mar 2024
Dear Linda, We thank you for your feedback, and on behalf of the entire team, we apologize for any negative experience. Safe travels

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Good property and affordable
Stayed 1 night in Mar 2024
Response from Guest Services on 16 Mar 2024
Dear Raul;We thank you for your feedback and patronage; we are delighted you had a good experience. We hope to see you again soon; safe travels.

10/10 Excellent

Paula

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the Wafer. It is our little oasis. The staff is incredibly sweet and friendly. This is our go to home away from home when we are in Santa Clara ❤️
Stayed 3 nights in Feb 2024
Response from Guest Services on 16 Mar 2024
Dear Paula; We thank you for your feedback and patronage; we are delighted you had a good experience. We hope to see you again soon; safe travels

6/10 Okay

Kamala, Fort Wayne

Travelled with partner
Liked: Cleanliness, staff & service
Property is under upgrading. Shower curtain did not contain the water, requiring towels to mop up. Shower needs a safety bar or strips on the floor to prevent falls. Manager was very pleasant and helpful.
Stayed 8 nights in Feb 2024
Response from Guest Services on 2 Mar 2024
Dear Kamala;Thank you for your feddback and sincreley apologized for any negative experience. We hope to see you again soon; safe travels!

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
When I checked in the person couldn't have been nicer a young lady. Do not lose her. The water bottles nice touch.
Stayed 1 night in Feb 2024
Response from Guest Services on 26 Feb 2024
Dear Glenn;Thank you for your recent feedback, and I am delighted you had a good experience at The Row Hotel San Jose. Safe travels!

10/10 Excellent

Anna

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Clean, safe and comfortable.
Great place -- very clean and comfortable. Love staying here because it feels safe and staff is friendly.
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Feb 2024
Dear Anna;Thank you for completing the survey regarding your recent stay at Wafer450 By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Disliked: Amenities
average motel at best. beds too soft and AC/Heater very noisy
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Feb 2024
Dear Daniel;Thank you for completing the survey regarding your recent stay at Wafer450 HotelBy telling us what you liked about your stay, we sincerely apologize for the negative experience, and your feedback is helping us deliver a superior experience for you and other guests in the future. Safe Travels!

8/10 Good

Ajay

Stayed 1 night in Feb 2024
Response from Guest Services on 22 Mar 2024
Dear Ajay, we thank you for your feedback and support; we hope to see you again soon. Safe travels!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services on 16 Feb 2024
Dear Anonymous;Thank you for completing the survey regarding your recent stay at Wafer 450 hotel in Santa ClaraOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!

10/10 Excellent

Juan

Stayed 2 nights in Feb 2024
Response from Guest Services on 19 Feb 2024
Dear Juan;Thank you for completing the survey regarding your recent stay at Wafer450 HotelBy telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Only had 2 cups. Coffee was good though No breakfast.
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Feb 2024
Dear Sandra;Thank you for completing the survey regarding your recent stay at Wafer450 HotelBy telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

8/10 Good

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a minimalist hotel. While clean and neat with all necessary amenities, the furnishings are limited - small sink, seating chair, table top as a desk. Room service was not provided. You get new towels by going to the office. The staff at the desk were friendly and service oriented. I fell coming out of the room and the woman at the desk was the only concerned about my fall and helpful. I unfortunately did not get her name to thank her.
Stayed 2 nights in Feb 2024
Response from Guest Services on 16 Feb 2024
Dear Charlene; Thank you for completing the survey regarding your recent stay at Wafer 450 Hotel in Santa Clara.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!

10/10 Excellent

Luz

Stayed 2 nights in Feb 2024
Response from Guest Services on 16 Feb 2024
Thank you for completing the survey regarding your recent stay at our ……. Your satisfaction is important to us, and we appreciate your loyaltyTravel safely!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and simple rooms, the staff including owners are great. Thanks
Stayed 1 night in Feb 2024
Response from Guest Services on 9 Feb 2024
Dear Victor;Thank you for visiting us and for your feedback. I am delighted you had a good experience; safe travels.

10/10 Excellent

Ma Concepcion

Stayed 1 night in Feb 2024
Response from Guest Services on 9 Feb 2024
Dear Ma;Thank you for visiting us and for your feedback. We are delighted you had a good experience; safe travels.

6/10 Okay

Tatiana

Liked: Cleanliness, staff & service
Disliked: Room comfort
Cheap motel, nice customer service
Don‘t fool yourself. The property has been updated, but it is still a cheap motel with paper thin walls, misaligned doors that you have to hit really hard to close and open, showers that you would avoid using…The receptionist was nice enough to let me move to another room, after I complained about strange smell in mine. You get what you pay for…
Stayed 1 night in Jan 2024
Response from Guest Services on 9 Feb 2024
Dear Tatiana;We thank you for your feedback and apologize for any negative experience during your stay.We take your feedback seriously and will continue to work toward improving our service delivery.

10/10 Excellent

Wu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel bur shower water flow to the floor
This is a nice hotel, good location, easy parking, large room, only one thing I feel you should improve it soon. When I took a showerm the water just flowed to the floor. I suggest you should find a lengthen shower curtain or install a glass door, otherwise the enviroment is full of the water on the floor.
Stayed 2 nights in Jan 2024
Response from Guest Services on 9 Feb 2024
Dear Wu OnWe thank you for your feedback and sincerely apologize for any negative experience during your visit.We use feedback like yours to continue to improve our guest experiences; safe travels

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
OK. This is more of a customer usage issue. The showers leak profusely if the shower curtains are not pulled inside the shower. Apparently customers don't get this or dont care, so they shower with the water filling up the bathroom floor, which leaks into the lower rooms. They need to fix this issue. Both first floor rooms that I was in leaked from above. And I have nothing good to say about the customers who allow this to occur. If this issue gets resolved, then 4 star.
Stayed 2 nights in Jan 2024
Response from Guest Services on 13 Jan 2024
Dear MarkWe thank you for your feedback and sincerely apologize for the negative experience; rest assured, we are working diligently on this issue.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked renovated somewhat recently
Stayed 1 night in Jan 2024
Response from Guest Services on 8 Jan 2024
Dear Joshua, We thank you for your feedback and patronage, and hope to see you again soon. Safe travels

6/10 Okay

Linda

Stayed 1 night in Jan 2024
Response from Guest Services on 8 Jan 2024
Dear Linda, We thank you for your feedback and sincerely apologize for the negative experience.

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 8 Jan 2024
Dear Mario; We thank you for your feedback and patronage; we hope to see you again soon; safe travels.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel inside a Motel
The Hotel is a converted, older Motel. But don't let that fool you. Our room was completely renovated and updated. Think of it a a Motel on the outside, but a Hotel on the inside. The owner/staff were pleasant and helpful. The room was clean and comfortable. The price was very reasonable for the area. We enjoyed our stay, and would stay again.
Stayed 3 nights in Dec 2023
Response from Guest Services on 15 Dec 2023
Dear Timothy, thank you for your feedback and patronage; we hope to see you again soon.

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Guest Services on 15 Dec 2023
Dear Jorge, thank you for your review and patronage; we hope to continue to serve you in the future. Safe travels!

6/10 Okay

Marieta

Stayed 3 nights in Dec 2023
Response from Guest Services on 15 Dec 2023
Dear Marieta, thank you for your feedback; we sincerely apologize for any negative experience.Safe travels!

10/10 Excellent

Jose

Stayed 2 nights in Nov 2023
Response from Guest Services on 19 Nov 2023
Dear Jose;Thank you for completing the survey regarding your recent stay at Wafer 450 Hotel Your business is significant to us, and we value your feedback and we appreciate your loyalty; Safe Travels!

10/10 Excellent

MaryAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wafer Hotel is conveniently locator. It’s proprietors are cheerful and welcoming. Check in was smooth. Our room was clean and neat…and the beds are SO comfortable! I had such a good sleep! Plus, I especially liked how one of the proprietors would walk around the parking lot - it’s very welcoming when you pull into the parking lot at night to go to your room and the proprietors wave to you. Oh, and the property is well-lit. Feels very safe! Excellent rating for this property!
Stayed 1 night in Nov 2023
Response from Guest Services on 15 Nov 2023
Thank you for completing the survey regarding your recent stay at Wafer450 HotelYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

6/10 Okay

Patricia

Travelled with family
Disliked: Staff & service
Refund??
Disappointing that they charged an extra $100 and they did not process the refund when I checked out.
Stayed 3 nights in Nov 2023
Response from Palak on 14 Nov 2023
Extremely sorry about this but we immediately refund your 100 deposit after your checked out.it will take 4-5 working days to show in your account. it is bank process. we can do refund immediately after checked out.

10/10 Excellent

Brayan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Palak on 14 Nov 2023
Thank you so much. waiting for your visit again.

10/10 Excellent

Imari

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property. Easy check in.
Stayed 2 nights in Nov 2023
Response from Guest Services on 11 Nov 2023
Thank you for your positive feedback. Hope to see you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Services on 5 Nov 2023
Dear Anonymous;Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
We loved staying here. They made us feel so welcome. It was clean, safe, comfortable, and looked nice. The man who greeted us at check in was very friendly. We would stay here again.
Stayed 1 night in Oct 2023
Response from Hotel Management on 2 Nov 2023
Dear Veronica, thank you for your feedback and opportunity to serve your loved and you. Safe travels back and hope to see you again soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Clean well run hotel.
Stayed 4 nights in Oct 2023
Response from Guest Services on 30 Oct 2023
Dear Peter;Thank you for completing the survey regarding your recent stay at our property. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty. Safe Travels!