Outdoor pool

Reviews of Motel 6 Santa Clara, CA

2 out of 5
Motel 6 Santa Clara, CA
3208 El Camino Real, Santa Clara, CA

Reviews

6.6
Rating 10 - Excellent. 219 out of 944 reviews" "
Rating 8 - Good. 255 out of 944 reviews" "
Rating 6 - Okay. 204 out of 944 reviews" "
Rating 4 - Poor. 119 out of 944 reviews" "
Rating 2 - Terrible. 147 out of 944 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Christopher

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
We stayed for a night and the room smelled like cigarettes. The sink didnt work properly sprayed us everywhere.
Stayed 1 night in May 2024
Response from GM Motel 6 Santa Clara on 27 May 2024
We're sorry you were unhappy with your stay - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Shawna Shawn

Liked: Amenities
I experienced no issues!
Stayed 2 nights in May 2024
Response from GM Motel 6 Santa Clara on 27 May 2024
Thank you Shawna! I will share your response with the rest of the team! Please remember us on your next visit to Santa Clara!

10/10 Excellent

Shawna Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine I’m disabled but had an upper level room
Stayed 1 night in May 2024
Response from GM Motel 6 Santa Clara on 27 May 2024
Thank you Shawna! I am sorry we could not accommodate a downstairs room when you arrived but am relieved it did not pose an issue for you. I will share your response with the rest of the team! Please remember us on your next visit to Santa Clara!

8/10 Good

Yalaj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was good, easy checkin.
Stayed 1 night in May 2024
Response from GM Motel 6 Santa Clara on 24 May 2024
Thank you so much for the good review Yalaj. We appreciate you taking the time to respond to our review request and are happy to hear that we were able to provide a positive experience for you. We look forward to your next stay at Motel 6 Santa Clara

4/10 Poor

Benjamin

Disliked: Staff & service
Stayed 2 nights in May 2024
Response from GM Motel 6 Santa Clara on 23 May 2024
Thank you for taking the time to give us your review Benjamin. We are sorry to see that we did not meet expectations for your stay. Hopefully will consider to give us another opportunity for a good impression.

2/10 Terrible

Son

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty
Stayed 1 night in May 2024
Response from GM Motel 6 Santa Clara on 23 May 2024
Thank you for taking the time to give us your review Son. We are sorry to hear that our room condition did not meet expectations. Hopefully you will give us another chance in the future to make a better impression.

4/10 Poor

Hong thi

Disliked: Cleanliness, staff & service, property conditions & facilities
They need to put show mat
Stayed 9 nights in May 2024
Response from GM Motel 6 Santa Clara on 24 May 2024
Thank you for taking the time to give us a review. We are sorry to read that we were unable to provide you the best experience. Hopefully you will consider giving us another chance on a future visit to Santa Clara.

10/10 Excellent

Jessica

Travelled with family
Excelent
Stayed 3 nights in May 2024
Response from GM Motel 6 Santa Clara on 20 May 2024
Thank you so much Jessica! I will share your words of encouragement with the staff. We look forward to your next stay with us at Motel 6 Santa Clara!

6/10 Okay

Chandra

Liked: Cleanliness
Stayed 1 night in May 2024
Response from GM Motel 6 Santa Clara on 23 May 2024
Thank you for taking the time to give us your review Chandra. We look forward to your next stay.

10/10 Excellent

frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was very simple and front desk was very friendly . She explained everything easily and I found parking right in front of my room! Great experience!
Stayed 1 night in May 2024
Response from GM Motel 6 Santa Clara on 16 May 2024
Thank you so much for the encouraging comments Frank! We look forward to your next stay with us at Motel 6 Santa Clara!

10/10 Excellent

Tina, San jose

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I didnt like the laundry room conditions. They need updated machines and desperately need remodeling.
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Tina,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

morales

Police checking homeless at the parking lot all nite
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 20 May 2024
Hi Traveler,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Poor

sanjeev

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Lot of noise
Stayed 2 nights in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Wai kin

Disliked: Property conditions & facilities
No hair dryer
Stayed 1 night in May 2024
Response from GM Motel 6 Santa Clara on 9 May 2024
While we do not equip our rooms with hair dryers they are available to borrow from the Front Desk. I am sorry if those were all lent away when you asked us for one. Hopefully you will consider us on your next visit to Santa Clara.

10/10 Excellent

Mariana Doralice

Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from GM Motel 6 Santa Clara on 9 May 2024
Thank you so much! We look forward to your next stay with us at Motel 6 Santa Clara!

10/10 Excellent

Sri Harsha, San Jose

Business traveller
Liked: Cleanliness, staff & service
Just as described. Good value for money.
Stayed 2 nights in May 2024
Response from GM Motel 6 Santa Clara on 9 May 2024
Thank you so much for your stay! I will share your kind words with my staff. Looking forward to your next stay with us at Santa Clara!

6/10 Okay

George

Liked: Cleanliness
Disliked: Property conditions & facilities
No mini refrigerator or a coffee machine. The room cleanliness was average.
Stayed 1 night in May 2024
Response from GM Motel 6 Santa Clara on 7 May 2024
I am sorry to hear that your impression of our property was less than ideal. It is true we do not have in room coffee machines and we never have at this location. Only the rooms that are listed as having a refrigerator will have a refrigerator and those rooms have a higher price point than rooms that will not have that amenity item. Hopefully we can make a better impression on your next visit to Santa Clara.

4/10 Poor

Rende

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brand Experience Team on 17 May 2024
Hi Rende, We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Martin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s probably the best room I’ve stayed in, clean and quiet. The people there were very nice and more importantly they allow dogs which was really good. I enjoyed my stay.
Stayed 3 nights in May 2024
Response from GM Motel 6 Santa Clara on 7 May 2024
Thank you so much for your review! I will share your appreciation with the rest of the staff here. We look forward to your next visit Martin!

8/10 Good

Ke

Business traveller
Liked: Staff & service
.
Stayed 4 nights in Apr 2024
Response from Nancy Y. on 14 May 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

2/10 Terrible

Efrain

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel I stayed at.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 14 May 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay wasn’t nice, they gave me a handicapped room and the bed was so small. I had a hard time sleeping in it
Stayed 1 night in Apr 2024
Response from Nancy Y. on 14 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay at the hotel.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 14 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Jose

Stayed 1 night in Apr 2024

2/10 Terrible

Darlene

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
I am a family of 5, with 3 children under the age of 15 yrs old, they put us alll the way in the back of the property! Which felt so unsafe, people walking around everywhere at night, and terrible noises all night! Then the shower, was so hard to pull out the knob and turn it on my 13’yr old couldn’t even turn the thing on!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Darlene, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

10/10 Excellent

Maxim

Stayed 1 night in Apr 2024
Response from GM Motel 6 Santa Clara on 23 May 2024
5 out of 5! Thank you so much for taking the time to give us your review Maxim. We look forward to your next stay.

8/10 Good

Laura

Travelled with family
Overall it was a last minute trip but not what I pictured when I seen pictures online but other then that it was clean and comfortable
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Laura, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 Excellent

Arcadia

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Arcadia,Thank you for the amazing review!Maz K.#Team6

10/10 Excellent

Arcadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and easy experience
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Arcadia,Thank you for the excellent review! Maz K.#Team6

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an awesome stay at motel 6 the property was nice and the room was awesome I really enjoyed my stay there
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a queen size bed and I got a twin bed with a restroom that was beaten up with the broken shower head and water was everywhere. It was a terrible visit. Dog area had pooped everywhere.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

8/10 Good

Tony

Stayed 1 night in Apr 2024
Response from GM Motel 6 Santa Clara on 23 May 2024
Thank you for taking the time to give us your review Tony. We look forward to your next stay.

6/10 Okay

Joe Pious Jude

Liked: Property conditions & facilities
Xyz
Stayed 12 nights in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Joe,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Tien

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi GeorgeThanks for your review, we really appreciate the support. Lilith#Team6

6/10 Okay

Manuel R

Travelled with partner
Liked: Staff & service, property conditions & facilities
Too much noise
Stayed 7 nights in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi ManuelThanks for your review, we really appreciate the support. Lilith#Team6

8/10 Good

Nou

Travelled with family and small children
Motel is close to many restaurants. It is on safe area.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2 Apr 2024
Hi Nou, Thank you for positively rating your stay!Natalie #Team6

2/10 Terrible

Michele

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so dirty, you could have stayed on the streets and been cleaner. Nasty sink and tub. Hotel staff was heartless. Pool was disgusting. Overall…trash hotel!
Stayed 1 night in Mar 2024
Response from GM Motel 6 Santa Clara on 21 Mar 2024
Hi Michele, I am so sorry that you were not happy with your stay. You accuse the staff of being "heartless" and I am curious as to what you meant by that?

6/10 Okay

Bao

The room has bad smell
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Bao, We are glad you enjoyed your stay!Maz K.#Team6

2/10 Terrible

Abhijit

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this Motel 6 zero stars if I could. My experience was unacceptable on multiple levels. My initial room was horrifying. It reeked of cigarette smoke, even though it was supposedly a non-smoking room. There were stains on the sheets, hair in the bathroom, and a general feeling of uncleanliness. I immediately went back to the front desk to request a different room. Sadly, the second room wasn't much of an improvement. While the smoke smell was less intense, there was still a lingering odor. The room still felt grimy, with questionable marks on the walls and a dusty feel to the furniture. I understand Motel 6 is a budget option, but this was beyond basic standards of cleanliness. I will not stay at this location, or likely any Motel 6, again.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Abhijit,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Starr

Great
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Starr,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Mirna

Liked: Property conditions & facilities
Excellent service, rooms are clean, everything so accessible.thanks
Stayed 2 nights in Mar 2024

8/10 Good

Harry

Stayed 1 night in Mar 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms are clean. Wish there was a fridge. People staying there look out for each other. A positive thing.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 22 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Raghav

Disliked: Cleanliness, amenities
Not clean
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Raghav,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vj was amazing as always. She's my favorite person that works the front desk
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Jack, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

6/10 Okay

Maxim

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Ok staff some better then others don't know anything about there vending machines or anything
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Maxim,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Stephanie, Beaverton

Business traveller
Liked: Staff & service, property conditions & facilities
It was a good room. Pretty quiet
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Stephanie, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

4/10 Poor

hassan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to places that I needed
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Miguel,Thank you for the amazing rating!! Maz K.#Team6

8/10 Good

Christy

Liked: Cleanliness, staff & service
Stayed 8 nights in Feb 2024
Response from Brand Experience Team on 8 Mar 2024
Hi Christy,Thank you for positively rating your stay!!Maz K.#Team6