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Reviews of The Franciscan Hotel

2.5 out of 5
The Franciscan Hotel
109 Bath Street, Santa Barbara, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 718 out of 1007 reviews" "
Rating 8 - Good. 208 out of 1007 reviews" "
Rating 6 - Okay. 48 out of 1007 reviews" "
Rating 4 - Poor. 21 out of 1007 reviews" "
Rating 2 - Terrible. 12 out of 1007 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay in SB, can’t recommend enough. Enjoy
Stayed 1 night in May 2024

10/10 Excellent

Saundra, Edwards

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was as advertised and clean. Great spot near pier and walkable restaurants and shopping. Pool area was well maintained.
Stayed 4 nights in May 2024

10/10 Excellent

DMITRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and accommodating. Rooms were clean and location was good.Free breakfast and cookies were an added plus
Stayed 3 nights in May 2024

8/10 Good

Natalie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Caitlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in May 2024

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Some people arguing w staff when we checked in.
Stayed 1 night in May 2024

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all around !
Stayed 2 nights in May 2024

8/10 Good

Lena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, the suite was very nice. It felt like it was a work in progress, but we will stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

lynette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the quaint heritage yet modern flavour to the hotel. Front staff lovely very helpful. Close to old centre and near the pier.
Stayed 1 night in May 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful motel with exceptional staff. Our room looked to have been recently renovated. Breakfast was very adequate. The location is great - about a block from the ocean. We would definitely stay again.
Stayed 2 nights in May 2024

10/10 Excellent

Allison, Meridian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely LOVED everything about this quaint little hotel nestled beneath the palm trees near the beach. The customer service was top notch from the welcome email received right after booking, to the follow up saying they were looking forward to our arrival. Ben at the front desk treated us like family from the moment we walked in, greeting us with fresh coffee, warm cookies and the inside scoop on a map with everything we would want to see within walking distance. We were pleasantly surprised to find that our room was actually a suite with a full living room & kitchenette that included a full size refrigerator, microwave, dishes and even wine glasses. It was super clean with lots of smart upgrades and the bed was super comfy. All the amenities of home. Definitely one of the nicest places we have ever stayed. We will certainly stay there again and tell all our friends to do the same. Thank you Franciscan for being so fabulous!
Stayed 3 nights in May 2024

6/10 Okay

Matthew

Travelled with group
Liked: Cleanliness
Great location. Having said that I wouldn’t stay again. We payed nearly 400 a night and were placed in a strange room set up for wheelchairs. Odd set up. Massive locking doors on the interior. Cold - no coffee table in the living room section wasn’t what we expected. Squeaky bed! Staff at the office were not very welcoming Several interactions with them. It was just ok. Wouldn’t stay again.
Stayed 2 nights in May 2024

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good walkable location. Friendly staff.
Stayed 1 night in May 2024

10/10 Excellent

Anna

Liked: Cleanliness, amenities
Clean and quiet place
Stayed 1 night in May 2024

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities.
Stayed 2 nights in May 2024

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk employees, so accommodating and kind.Great bedding and very clean. Easy walk to everywhere and loved using their bikes!
Stayed 1 night in May 2024

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay here again.
Stayed 3 nights in May 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very positive… I’d like to see them add robes
Stayed 1 night in May 2024

8/10 Good

Monique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a cute and quiet place. I love the fact that they give you breakfast in the morning and everyone in the office is so nice. The only thing I wish is that my air conditioning would work.
Stayed 1 night in May 2024

2/10 Terrible

Lindsey

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The night security guard is wonderful. Front desk closes at 11 pm so if you're arriving after that, you're out of luck. No phones in room for "cost-cutting." Second night, we got locked out of our room. Card malfunction. Got there after 11 pm so no way in. Walked around in the dark for a long time in the hope of finding the security guard. An hour later, we were let into our room. Hot water broke during the day so they had moved all guests to different rooms. We did not get notified about that so once we finally got in our room--1:00 am?--we found that out.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ikneet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our staff. They also provide free breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love this property and will definitely stay here again!
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Very quaint and clean property. I loved the decorative touches in the room, which were functional, eclectic and modern. Very cool place!
Stayed 1 night in Apr 2024

10/10 Excellent

Arizve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in was very nice!
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stay for one night, but it was pleasant and quiet within easy reach of amenities we wanted to see on this short trip to Santa Barbara.
Stayed 1 night in Apr 2024

2/10 Terrible

Paul

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
In all fairness, this inn appears to be a decorative safe hamlet for excited beachcomber hopefuls but it just falls short of expectation. The bed was second rate, completely uncomfortable and provided zero back support. The logistics of the suite kitchenette were deplorable. The microwave was on the bottom shelf in a cabinet rendering it inaccessible and unusable. The refrigerator was big but the freezer was too high to reach. The water temperature and pressure in the shower were terrible: hot water was no hotter than lukewarm. The water pressure felt like there was kink in a water hose. It was frustrating and prolonged the showering time. The room was not equipped with an iron or ironing board. None of the rooms in this inn do not have landline phones. You are required to use your mobile device. But of all the let-downs, I felt unsafe at night. There were other guests yelling and screaming or possibly arguing at midnight. Security response was a young front desk agent that appeared bothered to patrol the area and solved nothing. There were random guests taking on cell phones and walking in the court yard. For nearly $400/night, for a 2 night stay, the bar of expectation is set high. The Franciscan Inn is nothing more than a Motel 6 masquerading as boutique inn adjacent the beachfront deceptively over-promising and colossally under-delivering on the mere basics to innocent and unsuspecting guests. That’s acting in bad faith and bad business altogether. It’s a no for me.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing customer service.
Stayed 1 night in Feb 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, clean clean that’s the most important thing to us. Great location great day we would come again!
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Stayed 2 nights in Apr 2024

10/10 Excellent

Christine

Stayed 2 nights in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Neil, San Clemente

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable rooms.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maggie, Murrieta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great day in Santa Barbara. This cute hotel was perfect, friendly staff, convenient location, clean safe and quiet!!
Stayed 1 night in Apr 2024

6/10 Okay

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is great if you want to be by the water. Walls are paper thin. Rooms are fairly small and quite basic, but they are cheap and renovated old hotels, so about what you'd expect for the area. Staff was very nice and professional.
Stayed 2 nights in Apr 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and new. My one complaint is that there is only bathroom in the suite and no other mirror or station for someone to finish getting ready while another person showers. The room desperately needs a dressing table and mirror by an outlet with a light over it. You could put one in each bedroom — there is room.
Stayed 2 nights in Mar 2024

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate lobby snacks, amenities, convenience of location.
Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated. Close to ocean.
Stayed 3 nights in Apr 2024

8/10 Good

HILDE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good price
Stayed 2 nights in Apr 2024

10/10 Excellent

Nedka

Travelled with family, Travelled with pets
A lovely updated hotel with wonderful staff and close by everything Santa Barbara.
Stayed 2 nights in Apr 2024

6/10 Okay

Olivia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice here and so convenient for exploring Santa Barbara. The only thing I would say as a heads up for fellow travelers with pets is that they are not allowed to stay in the room by themselves (even if crated). It wasn't an issue for us, but would've liked to have known that up front in their listed pet policy before booking!
Stayed 2 nights in Mar 2024

10/10 Excellent

Shoji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and well kept. So clean and nice. The front desk, Ben was super friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept, quiet, nice spot for a family.
Stayed 1 night in Mar 2024

8/10 Good

Bettylynne, Greeley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Louise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place and would definitely return. Ben was especially welcoming. It’s in a lovely area and an easy walk to the ocean. The coffee and afternoon cookies were a bonus and my kids loved the pool. Only negative was that the in room fridge froze the milk and fruit we’d bought for our kids two days running despite us turning it right down.

10/10 Excellent

thomas

Stayed 1 night in Mar 2024

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay? Very clean and great location!
Stayed 1 night in Mar 2024

6/10 Okay

Nick

Liked: Cleanliness, staff & service
Nice n clean. Bed was less than comfortable.
Stayed 1 night in Feb 2024